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Entry Level Service Advisor Jobs in Phoenix, AZ (NOW HIRING)

Robert Crist and Company RV

Service Technician-RV

Mesa, AZ · On-site

$30 - $50/hr

One who can communicate technical information both written and verbal to the service advisor and ... We also have an entry level technician spot available if you are willing to start from the bottom ...

Robert Crist and Company RV

Service Technician-RV

Mesa, AZ · On-site

$30 - $50/hr

One who can communicate technical information both written and verbal to the service advisor and ... We also have an entry level technician spot available if you are willing to start from the bottom ...

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Entry Level Service Advisor information

See Phoenix, AZ salary details

$11

$25

$45

How much do entry level service advisor jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for entry level service advisor in Phoenix, AZ is $25.75, according to ZipRecruiter salary data. Most workers in this role earn between $18.37 and $29.62 per hour, depending on experience, location, and employer.

What is an entry level service advisor?

Entry level service advisors are professionals who assist customers at automotive service centers by acting as a liaison between the customer and the technicians. Their responsibilities include greeting customers, understanding their vehicle concerns, creating service orders, and explaining recommended maintenance or repairs. They also help ensure customer satisfaction by providing clear communication, updates, and answering questions about services and costs. This role is often the starting point for a career in automotive service management or related fields.

What are the key skills and qualifications needed to thrive as an entry level service advisor, and why are they important?

To thrive as an Entry Level Service Advisor, you need a basic understanding of automotive services, strong organizational skills, and typically a high school diploma or equivalent. Familiarity with dealership management software, customer relationship management (CRM) systems, and point-of-sale tools is commonly required. Excellent communication, active listening, and problem-solving abilities help build trust with customers and support team collaboration. These skills are crucial for efficiently managing service appointments, ensuring customer satisfaction, and supporting the overall service department workflow.

What are the typical challenges faced by entry level service advisors, and how can they overcome them?

Entry level service advisors often encounter challenges such as managing multiple customer requests simultaneously, accurately communicating technical information between customers and technicians, and building trust with clients who may be unfamiliar with vehicle maintenance. To overcome these challenges, it's helpful to develop strong organizational skills, actively listen to customer concerns, and seek guidance from experienced team members. Regular training and a willingness to ask questions can also help new service advisors gain confidence and improve their ability to deliver excellent customer service.

What is the difference between Entry Level Service Advisor vs Service Writer?

AspectEntry Level Service AdvisorService Writer
Required CredentialsHigh school diploma, basic automotive knowledgeHigh school diploma, customer service skills
Work EnvironmentAutomotive service department, customer interactionService department, customer communication
Employer & Industry UsageAuto dealerships, repair shopsAuto dealerships, repair shops
Common Search & ComparisonYesYes

The main difference between an Entry Level Service Advisor and a Service Writer is that the Entry Level Service Advisor is typically new to the role, focusing on learning customer service and basic automotive knowledge, while a Service Writer may have more experience and handle more complex customer interactions and documentation. Both roles are essential in automotive service departments and often overlap in duties, but the Entry Level Service Advisor is ideal for those starting their career in automotive customer service.

How hard is it to become an entry level service advisor?

Becoming an entry level service advisor typically requires good communication skills, basic automotive knowledge, and a high school diploma or equivalent. Many employers provide on-the-job training, and some may prefer candidates with customer service experience or relevant certifications. The role often involves learning dealership or repair shop procedures and tools, making it accessible for those starting in the industry.

What are popular job titles related to Entry Level Service Advisor jobs in Phoenix, AZ?

For Entry Level Service Advisor jobs in Phoenix, AZ, the most frequently searched job titles are:

What job categories do people searching Entry Level Service Advisor jobs in Phoenix, AZ look for?

The top searched job categories for Entry Level Service Advisor jobs in Phoenix, AZ are:

What cities near Phoenix, AZ are hiring for Entry Level Service Advisor jobs?

Cities near Phoenix, AZ with the most Entry Level Service Advisor job openings:

Entry Level Service Advisor jobs near you
Infographic showing various Entry Level Service Advisor job openings in Phoenix, AZ as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $51,854 per year, or $24.9 per hour.

Guest Relations/Entry Level Service Advisor | Weekends Off | Buckeye

Buckeye, AZ

Christian Brothers Automotive
1 - 10 employees

7.1

Company rating: 7.1 out of 10

Based on 54 frontline employees who took The Breakroom Quiz

164th of 371 rated vehicle maintenance

People enjoy working here

Good employer

Respectful managers

Learn more about Christian Brothers Automotiveexternal

Full-time

Medical, Retirement, PTO

Posted 3 days ago

New

Job description

Company Description

Christian Brothers Automotive 

Benefits:

  • Closed Every Weekend To Spend Time With Family & Friends
  • Paid Vacation & 7 Paid Holidays
  • Healthcare Benefits Available
  • Matching 401K Retirement Plans
  • Ongoing Training & Career Advancement
  • Weekly Team Lunches
  • Locally Owned and Operated
  • Employer-paid Financial Wellness Program and App, SmartDollar & EveryDollar
Job Description

Job Title:

Guest Relations/Entry Level Service Advisor

Location:  

23385 W Yuma Rd, Buckeye, AZ 85326

Job Overview:

As a Guest Relations Specialist / Junior Service Advisor with Christian Brothers Automotive, you are the person that our guests look to when they need help with their vehicle. You are the person our guests see every time they invest in their vehicle, so you play a major role in building relationships with our guests. 

Responsibilities include, but are not limited to:

  • Promptly greet every guest with hospitality and respect
  • Communicate on the phone and in person in a clear and concise manner
  • Desire to learn automotive repair service terminology and processes
  • Check guests in and out
  • Answer phone calls and schedule appointments
  • Providing safe shuttle service for our valued guests in our branded vehicle
  • Assist other team members as needed with tasks to support the service process and guest experience
  • Direct, coordinate, and participate in performing guest service activities as dictated by workload
  • Serve as a community ambassador for the store through creating authentic relationships and partnerships
  • Follow all safety policies and procedures
  • Other duties as assigned
Qualifications

Qualifications:

  • Proven successful customer service experience is required; driven to serve others
  • Must have strong interpersonal skills to effectively communicate with our staff, vendors, and customers
  • Valid state driver's license
  • Meet required insurance driving record parameters
  • Enjoy a fast-paced environment and a Team mentality (we work hard but like to have fun doing it)!
  • Ability to seek and accept coaching and direction
  • Ability to multitask and meet deadlines
  • Proficient with Microsoft Office Suite or related software

Physical Requirements:

  • Being dependable and reliable for a position that is scheduled for Monday – Friday, 7am – 6pm
  • Being on your feet the majority of the workday (standing, walking, coordinating parts, etc.)
  • Occasionally lifting and carrying objects over 50 lbs.
  • Keeping a brisk work pace in a high-volume environment

Additional Information

Christian Brothers Automotive (CBA) began in 1982 with the simple premise of providing precision auto repair with transparency, integrity and a philosophy of people first. All 300+ CBA locations offer a modern facility equipped with manufacture-level diagnostic equipment and the latest factory scan tools. CBA shops also offer their technicians a consistent workload, free training, full-time live technician support and access to our private Technician Assistance Center.

Thank you for viewing this opportunity! This job posting is for an opening at a Christian Brothers Automotive location that is independently owned and operated by a local licensed franchisee. Your application and any information included with it will be submitted to the franchisee for further handling. Christian Brothers Automotive Corporation ("CBAC") is a separate business entity. No CBAC employee will be involved in any decisions regarding your employment application. If you are hired for this position, you also understand and acknowledge that the local franchisee will be your employer and that CBAC will not be your employer. The local franchisee is solely responsible for all decisions related to your employment, including hiring, firing, discipline, compensation, scheduling and supervision.

All of your information will be kept confidential according to EEO guidelines. Christian Brothers Automotive is an Equal Opportunity Employer. Christian Brothers Automotive locations practice "At-will" employment practices.

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