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Entry Level Service Advisor Jobs in Phoenix, AZ (NOW HIRING)

TEC Equipment, Inc.

Service Advisor

Phoenix, AZ

$23.07 - $28.84/hr

Our Service Department has an excellent opportunity for an entry level Service Advisor to join our TEC team. The Service Advisor acts as a liaison between customers and our shop, utilizing skill in ...

TEC Equipment, Inc.

Service Advisor

Phoenix, AZ · On-site

$23.07 - $28.84/hr

Overview Our Service Department has an excellent opportunity for an entry level Service Advisor to join our TEC team. The Service Advisor acts as a liaison between customers and our shop, utilizing ...

TEC Equipment, Inc.

Service Advisor

Phoenix, AZ

$23.07 - $28.84/hr

Overview Our Service Department has an excellent opportunity for an entry level Service Advisor to join our TEC team. The Service Advisor acts as a liaison between customers and our shop, utilizing ...

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All JobsService Advisor JobsEntry Level Service Advisor JobsEntry Level Service Advisor Jobs in Phoenix, AZ

Entry Level Service Advisor information

See Phoenix, AZ salary details

$11

$25

$44

How much do entry level service advisor jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for entry level service advisor in Phoenix, AZ is $25.24, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $28.99 per hour, depending on experience, location, and employer.

What is an entry level service advisor?

Entry level service advisors are professionals who assist customers at automotive service centers by acting as a liaison between the customer and the technicians. Their responsibilities include greeting customers, understanding their vehicle concerns, creating service orders, and explaining recommended maintenance or repairs. They also help ensure customer satisfaction by providing clear communication, updates, and answering questions about services and costs. This role is often the starting point for a career in automotive service management or related fields.

What are the key skills and qualifications needed to thrive as an entry level service advisor, and why are they important?

To thrive as an Entry Level Service Advisor, you need a basic understanding of automotive services, strong organizational skills, and typically a high school diploma or equivalent. Familiarity with dealership management software, customer relationship management (CRM) systems, and point-of-sale tools is commonly required. Excellent communication, active listening, and problem-solving abilities help build trust with customers and support team collaboration. These skills are crucial for efficiently managing service appointments, ensuring customer satisfaction, and supporting the overall service department workflow.

What are the typical challenges faced by entry level service advisors, and how can they overcome them?

Entry level service advisors often encounter challenges such as managing multiple customer requests simultaneously, accurately communicating technical information between customers and technicians, and building trust with clients who may be unfamiliar with vehicle maintenance. To overcome these challenges, it's helpful to develop strong organizational skills, actively listen to customer concerns, and seek guidance from experienced team members. Regular training and a willingness to ask questions can also help new service advisors gain confidence and improve their ability to deliver excellent customer service.

What is the difference between Entry Level Service Advisor vs Service Writer?

AspectEntry Level Service AdvisorService Writer
Required CredentialsHigh school diploma, basic automotive knowledgeHigh school diploma, customer service skills
Work EnvironmentAutomotive service department, customer interactionService department, customer communication
Employer & Industry UsageAuto dealerships, repair shopsAuto dealerships, repair shops
Common Search & ComparisonYesYes

The main difference between an Entry Level Service Advisor and a Service Writer is that the Entry Level Service Advisor is typically new to the role, focusing on learning customer service and basic automotive knowledge, while a Service Writer may have more experience and handle more complex customer interactions and documentation. Both roles are essential in automotive service departments and often overlap in duties, but the Entry Level Service Advisor is ideal for those starting their career in automotive customer service.

How hard is it to become an entry level service advisor?

Becoming an entry level service advisor typically requires good communication skills, basic automotive knowledge, and a high school diploma or equivalent. Many employers provide on-the-job training, and some may prefer candidates with customer service experience or relevant certifications. The role often involves learning dealership or repair shop procedures and tools, making it accessible for those starting in the industry.

What are popular job titles related to Entry Level Service Advisor jobs in Phoenix, AZ?

For Entry Level Service Advisor jobs in Phoenix, AZ, the most frequently searched job titles are:

What job categories do people searching Entry Level Service Advisor jobs in Phoenix, AZ look for?

The top searched job categories for Entry Level Service Advisor jobs in Phoenix, AZ are:

What cities near Phoenix, AZ are hiring for Entry Level Service Advisor jobs?

Cities near Phoenix, AZ with the most Entry Level Service Advisor job openings:

Entry Level Service Advisor jobs near you
Infographic showing various Entry Level Service Advisor job openings in Phoenix, AZ as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $52,499 per year, or $25.2 per hour.

Service Advisor

TEC Equipment, Inc.

Phoenix, AZ

$23.07 - $28.84/hr

Full-time

Medical, Vision, Life, Retirement, PTO

Posted 7 days ago

Key responsibilities

  • Complete inspections of customer equipment, document information, and use inspection sheets to identify vehicle service needs.

  • Understand the work required on vehicles and address specific customer concerns.

  • Use the dealer management system to open and manage work orders, and communicate with customers throughout the repair process.

TEC Equipment rating

7.3

Company rating: 7.3 out of 10

Based on 24 frontline employees who took The Breakroom Quiz

50th of 157 rated car dealerships

Job description

Headquartered in Portland, Oregon, TEC has 30+ locations from Seattle to San Diego to the Midwest, serving thousands of customers across Washington, Oregon, California, Nevada, Arizona, Nebraska, Iowa and South Dakota.

TEC Equipment features Mack and Volvo heavy-duty trucks, Hino and Isuzu medium duty trucks, Stoughton trailers and Cottrell auto transport trailers. We offer a large and desirable inventory of new Mack and Volvo heavy-duty trucks and all makes of used trucks. Our full-service line-up also features quality parts, state-of-the-art service, collision centers and fuel, leasing/rental, financing, and insurance. Our locations are authorized service centers for Mack, Volvo, Cummins, Meritor, Eaton and Fuller warranties. TEC truly offers the convenience of one-stop shopping for all trucking-related needs.


Our Service Department has an excellent opportunity for an entry level Service Advisor to join our TEC team. The Service Advisor acts as a liaison between customers and our shop, utilizing skill in documentation and communication to manage work orders and facilitate the proper and timely repair of customer's equipment. This is great opportunity to grow your career with a great company that is willing to train the right person.


  • Compete inspections of customer equipment, document information, and use inspection sheet to document thorough information about the vehicle’s service needs.

  • Understand the work that needs to be done to the vehicle and address specific customer concerns. 
  • Communicate with customer throughout the repair and payment process to create an overall positive experience for our customer.
  • Use the dealer management system to open and manage work orders and ensure efficient work flow and completion of work orders.
  • Answer phones and greet customers with professional and welcoming tone. Provide top notch customer service to all customers (by phone, in person, email, etc).
  • Keep track of status of all trucks in the shop and provide customers with updates according to their preferred method of communication.

  • Strong customer service skills and the ability to have compassion for our customers and work well with a wide range of personalities and emotional states.
  • Excellent communication skills - oral and written (frequent and detailed documentation is required in this position).
  • Mechanical inclination and attention to detail, proficiency with data entry and computer skills.
  • Commitment to complete Service Advisor training.
  • Valid driver's license and ability to meet insurance requirements.

The base pay range for this position is $23.07 to $28.84.

TEC provides our employees and their families with a full menu of health, wellness, and retirement benefits.

New hires are eligible to participate in TEC Equipment’s comprehensive benefits plan the first of the month following your date of hire.

  • Choice of two comprehensive medical plan options that include prescription drug coverage
  • Choice of two dental plans that cover preventative and diagnostic care, basic and major services, and orthodontia for children
  • Vision care, discounted hearing exams, and hearing aids
  • 401(k) retirement savings plan with company contribution
  • Life, accident, and disability insurance
  • Employee Assistance Program (EAP)
  • Education assistance
  • Seven paid holidays, vacation accrual of at least 48 hours per year, and paid sick

All offers of employment are contingent upon successful completion of all applicable screenings.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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