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Service Writer Jobs in Tucson, AZ (NOW HIRING)

CT Power

Service Writer

Tucson, AZ

$25 - $30/hr

Service Writer Opportunity Summary: CT Power, a W.W. Williams Company, is seeking an experienced, highly motivated Service Writer/Advisor. The responsibilities of this role include greeting the ...

European Auto Tech

Automotive Service Writer

Tucson, AZ · On-site

European Auto Tech is seeking a motivated and detail-oriented Service Writer to join our fast-paced European automotive repair shop. This is a full-time opportunity for someone with a passion for ...

Chapman Volkswagen Tucson

Service Advisor

Tucson, AZ · On-site

As a Service Advisor, you will own our customer's experience in the service lane. You are the first ... Write Repair Orders, estimating the time and cost of every repair. * Take ownership of the customer ...

Chapman Volkswagen Tucson

Service Advisor

Tucson, AZ

As a Service Advisor, you will own our customer's experience in the service lane. You are the first ... Write Repair Orders, estimating the time and cost of every repair. * Take ownership of the customer ...

Chapman Volkswagen Tucson

Service Advisor

Tucson, AZ · On-site

As a Service Advisor, you will own our customer's experience in the service lane. You are the first ... Write Repair Orders, estimating the time and cost of every repair. * Take ownership of the customer ...

Chapman Volkswagen Tucson

Service Advisor

Tucson, AZ · On-site

As a Service Advisor, you will own our customer's experience in the service lane. You are the first ... Write Repair Orders, estimating the time and cost of every repair. * Take ownership of the customer ...

Chapman Volkswagen Tucson

Service Advisor

Tucson, AZ

As a Service Advisor, you will own our customer's experience in the service lane. You are the first ... Write Repair Orders, estimating the time and cost of every repair. * Take ownership of the customer ...

OUR FAMILY SERVICES INC

Grant Writer

Tucson, AZ · On-site

$75K/yr

Grants Writer Dept/Program: Development Reports to: Chief of Staff Status: Full-time, Exempt Salary ... Appreciates and supports the mission and goals of Our Family Services * Creates and implements a ...

New

OUR FAMILY SERVICES INC

Grant Writer

Tucson, AZ · On-site

$70K/yr

Grants Writer Dept/Program: Development Reports to: Chief of Staff Status: Full-time, Exempt Salary ... Appreciates and supports the mission and goals of Our Family Services * Creates and implements a ...

New

Christies Appliance

Customer Service Representative

Tucson, AZ · On-site

$13.75 - $18.75/hr

The Customer Service Rep/Service Writer acts as a liaison between the business and its customers while providing product/service information, answering questions, and resolving any emerging problems ...

Rush Enterprises

Mobile Service Technician

Tucson, AZ · On-site

$50/hr

Provide service to our customers while maintaining exceptional customer service. This can include ... Installation with the help of proper manuals, report writing, disassembly, assembly, parts reuse ...

Rush Enterprises

Mobile Service Technician

Tucson, AZ · On-site

$30 - $50/hr

Provide service to our customers while maintaining exceptional customer service. This can include ... Installation with the help of proper manuals, report writing, disassembly, assembly, parts reuse ...

SV Tech Systems Inc

Sr Technical writer

Tucson, AZ · On-site

We provide staffing services to firms throughout the United States and Canada. We attract the best ... Title : Sr Technical writer Location : Tucson, AZ Duration : 12 months Core responsibilities:

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Service Writer information

See Tucson, AZ salary details

$11

$22

$40

How much do service writer jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for service writer in Tucson, AZ is $22.96, according to ZipRecruiter salary data. Most workers in this role earn between $17.50 and $26.35 per hour, depending on experience, location, and employer.

What is a service writer?

As a service writer, you are an automotive professional who works as a liaison between customers and a variety of automotive service providers, including mechanics, dealerships, and other related entities. You work as an advisor to explain to customers the repairs that may be needed on their vehicle and the suggestions being made by the mechanic. It is your job to ensure the customer gets only the services they need while paying a price appropriate to the costs of labor and parts. You must be an excellent communicator and knowledgeable about cars and the automotive industry.

What does a service writer do?

A Service Writer acts as a liaison between customers and the service department in automotive or equipment repair shops. They are responsible for understanding customers' repair and maintenance needs, creating work orders, providing estimates, and communicating job status updates. Service Writers also coordinate with technicians to ensure repairs are completed accurately and on time. Their role is crucial for delivering excellent customer service and ensuring efficient workflow in the service department.

What skills and qualifications are needed to thrive as a service writer?

To thrive as a Service Writer, you need a solid understanding of automotive systems, strong organizational skills, and typically a high school diploma or equivalent. Familiarity with dealership management systems (DMS), repair order software, and customer relationship management (CRM) tools is often required. Exceptional communication, active listening, and problem-solving abilities help you effectively interact with customers and technicians. These skills ensure accurate service documentation, efficient workflow, and a high level of customer satisfaction in a fast-paced environment.

How does a service writer typically collaborate with technicians and customers throughout a repair order?

A Service Writer acts as the communication bridge between customers and the service technicians. They are responsible for accurately documenting customer concerns, explaining recommended services or repairs, and ensuring technicians have clear instructions. Throughout the process, Service Writers update customers on the status of their vehicles and relay important feedback from technicians. Effective collaboration ensures smooth workflow, minimizes misunderstandings, and enhances customer satisfaction.

What is the difference between Service Writer vs Service Advisor?

AspectService WriterService Advisor
CredentialsHigh school diploma; some certifications preferredHigh school diploma; certifications like ASE may be beneficial
Work EnvironmentAuto repair shops, dealershipsAuto repair shops, dealerships
Job RoleRecords customer vehicle issues, writes repair ordersDiscusses vehicle issues with customers, recommends repairs
Customer InteractionPrimarily administrative, minimal technical discussionHigh customer interaction, technical explanations

Service Writer and Service Advisor roles often overlap, but Service Writers focus on documenting customer vehicle issues and creating repair orders, while Service Advisors engage more directly with customers to discuss repairs and recommend services. Both roles require good communication skills and industry knowledge, and they work closely within auto service environments.

Can you be a service writer with no experience?

Service writers can often start with little to no experience if they have strong communication skills and a basic understanding of automotive or technical terminology. Employers may provide on-the-job training, and certifications like ASE can improve job prospects, but prior experience is not always required for entry-level positions.

Does a service writer need a degree?

A service writer typically does not need a college degree but should have strong communication skills, basic automotive knowledge, and customer service experience. Some employers may prefer or require certifications or technical training related to automotive repair or service management.

How much does a service writer make?

A service writer's average salary in Texas typically ranges from $35,000 to $55,000 per year, depending on experience, location, and the size of the dealership or repair shop. Some service writers earn additional commissions or bonuses based on sales and customer satisfaction.
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Service Writer jobs near you
Infographic showing various Service Writer job openings in Tucson, AZ as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $47,765 per year, or $23 per hour.

Service Writer

CT Power

Tucson, AZ

$25 - $30/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 28 days ago

Job description

Service Writer Opportunity Summary:

CT Power, a W.W. Williams Company, is seeking an experienced, highly motivated Service Writer/Advisor. The responsibilities of this role include greeting the customer, creating service repair orders based on the customer's request, and keeping the customer informed of the repair status. Assist in the operation of managing a profitable service department through productive staffing, strong customer satisfaction, cost controls, setting and meeting objectives with high initiative for change, and control of service activity.

Job duties:

  • Assist customers with setting service appointments, and keeping our clients informed of the status of their reefers in for service.
  • Open and close work orders promptly.
  • Research reefer recalls, service & repair information with manufacturers' websites.
  • Being able to sell needed reefer maintenance & repairs in an honest, ethical, courteous & professional manner.

Work Experience & Qualifications:

  • Our ideal candidate would have a minimum of 2+ years of related experience and have a high school diploma or general education degree (GED).
  • Strong written and verbal communication skills.
  • Proficient in Microsoft Office Suite.

Employee Rewards & Benefits:

  • 8 Paid Holidays & 1 Paid Wellness Day
  • Paid Time Off
  • Employee Referral Bonus Program
  • Medical, Dental, and Vision Insurance
  • 401k with a Company Match
  • Company Paid Training
  • Growth and Leadership Opportunities

About the Company:

CT Power &Iceberg Enterprises, a W.W. Williams Company, is an authorized CarrierTransicold Transport Refrigeration Unit and Hyundai Translead TrailerDealership providing service, warranty, parts, and new product sales over avariety of transportation applications. With outstanding customer servicepractices and a talented team of technicians, our customer base continues togrow.

When you join the CTPower & Iceberg Enterprises team, you become part of a company that impactsmillions of Americans daily. As a leader in the transportation service, repair,and parts industry, we offer flexibility and tailored solutions for your transportationpurchase or repair needs. Our mission is to be the trusted provider ofinnovative, timely solutions that surpass your expectations.

Join us for a careerwhere you will grow both personally and professionally in a welcoming, diverse,and inclusive environment.

Competitive wages andbenefits. AAP/EPE/M/F/Vets/Disabled, DFWP.