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Service Writer Jobs (NOW HIRING)

Kia of Lincoln

Service Writer

Lincoln, NE · On-site

Service Writer (aka Customer Experience Pro) Kia of Lincoln | Lincoln, NE Brand-New Dealership Coming Soon! Kia of Lincoln is on the lookout for a detail-loving, people-first Service Writer to join ...

G&T Truck Repair

Service Writer

Applegate, CA

$28.85 - $31.25/hr

Service Writer: * Review all service invoices for correctness (mileage, working times, parts, etc.) * Adjust mileage, times, markups to match each individual customer's needs/wants (George & Rick ...

Brakepoint LLC

Service Writer

Tabernacle, NJ · On-site

$22 - $25/hr

Service Writer We are seeking a highly organized and customer-focused individual to join our team as a Service Writer. The Service Writer will be responsible for coordinating and facilitating all ...

LandPro Equipment, LLC

Service Writer

Clymer, NY · On-site

$19 - $24/hr

A Day in the Life of a Service Writer As a Service Writer , you're the connection between our customers and our service team. A typical day includes welcoming customers, understanding their service ...

New

ASCO Equipment

Service Writer

Little Elm, TX · On-site

Service Writers directly engage with customers, service technicians, and other departments to coordinate/schedule preventative and other maintenance needs. They are responsible for facilitating ...

ASCO Equipment

Service Writer

Euless, TX · On-site

Service Writers directly engage with customers, service technicians, and other departments to coordinate/schedule preventative and other maintenance needs. They are responsible for facilitating ...

ASCO Equipment

Service Writer

San Antonio, TX · On-site

Service Writers directly engage with customers, service technicians, and other departments to coordinate/schedule preventative and other maintenance needs. They are responsible for facilitating ...

ASCO Equipment

Service Writer

Tulsa, OK · On-site

Service Writers directly engage with customers, service technicians, and other departments to coordinate/schedule preventative and other maintenance needs. They are responsible for facilitating ...

ASCO Equipment

Service Writer

Manor, TX · On-site

Service Writers directly engage with customers, service technicians, and other departments to coordinate/schedule preventative and other maintenance needs. They are responsible for facilitating ...

ASCO Equipment

Service Writer

Euless, TX · On-site

Service Writers directly engage with customers, service technicians, and other departments to coordinate/schedule preventative and other maintenance needs. They are responsible for facilitating ...

Tasca Ford Berlin

Service Writer

Berlin, CT

$75K - $100K/yr

Automotive Service Writer Location: Berlin, CT Company: Tasca Ford Berlin Job Type: Full-time About the Role Tasca Ford Berlin is looking for a customer-focused Automotive Service Writer to join our ...

ASCO Equipment

Service Writer

Austin, TX · On-site

Service Writers directly engage with customers, service technicians, and other departments to coordinate/schedule preventative and other maintenance needs. They are responsible for facilitating ...

Tasca Ford Berlin

Service Writer

Berlin, CT · On-site

$75K - $100K/yr

Automotive Service Writer Location: Berlin, CT Company: Tasca Ford Berlin Job Type: Full-time About the Role Tasca Ford Berlin is looking for a customer-focused Automotive Service Writer to join our ...

Astleford International

Service Writer

Burnsville, MN · On-site

Service Writer The Service Writer is responsible for supporting the daily operations of the service department by accurately documenting customer concerns, creating repair orders, and coordinating ...

ASCO Equipment

Service Writer

Belton, TX · On-site

Service Writers directly engage with customers, service technicians, and other departments to coordinate/schedule preventative and other maintenance needs. They are responsible for facilitating ...

Tasca Ford Berlin

Automotive Service Advisor

Berlin, CT · On-site

$75K - $100K/yr

Automotive Service Writer Location: Berlin, CT Company: Tasca Ford Berlin Job Type: Full-time About the Role Tasca Ford Berlin is looking for a customer-focused Automotive Service Writer to join our ...

DEUTZ Americas

Service Writer

Kansas City, MO · On-site

$25 - $28/hr

Service Writer Location: DPC - Midwest North Kansas City DEUTZ is one of the world's leading manufacturers of innovative drive systems. Its core competences are the development, production ...

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Service Writer information

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$42

How much do service writer jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for service writer in the United States is $24.29, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $27.88 per hour, depending on experience, location, and employer.

What is a service writer?

As a service writer, you are an automotive professional who works as a liaison between customers and a variety of automotive service providers, including mechanics, dealerships, and other related entities. You work as an advisor to explain to customers the repairs that may be needed on their vehicle and the suggestions being made by the mechanic. It is your job to ensure the customer gets only the services they need while paying a price appropriate to the costs of labor and parts. You must be an excellent communicator and knowledgeable about cars and the automotive industry.

What does a service writer do?

A Service Writer acts as a liaison between customers and the service department in automotive or equipment repair shops. They are responsible for understanding customers' repair and maintenance needs, creating work orders, providing estimates, and communicating job status updates. Service Writers also coordinate with technicians to ensure repairs are completed accurately and on time. Their role is crucial for delivering excellent customer service and ensuring efficient workflow in the service department.

What skills and qualifications are needed to thrive as a service writer?

To thrive as a Service Writer, you need a solid understanding of automotive systems, strong organizational skills, and typically a high school diploma or equivalent. Familiarity with dealership management systems (DMS), repair order software, and customer relationship management (CRM) tools is often required. Exceptional communication, active listening, and problem-solving abilities help you effectively interact with customers and technicians. These skills ensure accurate service documentation, efficient workflow, and a high level of customer satisfaction in a fast-paced environment.

How does a service writer typically collaborate with technicians and customers throughout a repair order?

A Service Writer acts as the communication bridge between customers and the service technicians. They are responsible for accurately documenting customer concerns, explaining recommended services or repairs, and ensuring technicians have clear instructions. Throughout the process, Service Writers update customers on the status of their vehicles and relay important feedback from technicians. Effective collaboration ensures smooth workflow, minimizes misunderstandings, and enhances customer satisfaction.

What is the difference between Service Writer vs Service Advisor?

AspectService WriterService Advisor
CredentialsHigh school diploma; some certifications preferredHigh school diploma; certifications like ASE may be beneficial
Work EnvironmentAuto repair shops, dealershipsAuto repair shops, dealerships
Job RoleRecords customer vehicle issues, writes repair ordersDiscusses vehicle issues with customers, recommends repairs
Customer InteractionPrimarily administrative, minimal technical discussionHigh customer interaction, technical explanations

Service Writer and Service Advisor roles often overlap, but Service Writers focus on documenting customer vehicle issues and creating repair orders, while Service Advisors engage more directly with customers to discuss repairs and recommend services. Both roles require good communication skills and industry knowledge, and they work closely within auto service environments.

Can you be a service writer with no experience?

Service writers can often start with little to no experience if they have strong communication skills and a basic understanding of automotive or technical terminology. Employers may provide on-the-job training, and certifications like ASE can improve job prospects, but prior experience is not always required for entry-level positions.

Does a service writer need a degree?

A service writer typically does not need a college degree but should have strong communication skills, basic automotive knowledge, and customer service experience. Some employers may prefer or require certifications or technical training related to automotive repair or service management.

How much does a service writer make?

A service writer's average salary in Texas typically ranges from $35,000 to $55,000 per year, depending on experience, location, and the size of the dealership or repair shop. Some service writers earn additional commissions or bonuses based on sales and customer satisfaction.
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Service Writer jobs near you
Infographic showing various Service Writer job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $50,519 per year, or $24.3 per hour.

SERVICE WRITER

Murphy Auto Group DBA MIRACLE TOYOTA

Graniteville, SC • On-site

Full-time

Re-posted 2 days ago

Job description

About the Role:

The Service Writer plays a critical role in the automotive service department by acting as the primary liaison between customers and the service technicians. This position is responsible for accurately documenting customer concerns, explaining recommended services, and ensuring a seamless and positive customer experience throughout the service process. The Service Writer must efficiently manage service orders, coordinate with technicians to provide timely updates, and facilitate clear communication to ensure customer satisfaction and retention. This role requires a strong understanding of automotive services and the ability to translate technical information into understandable terms for customers. Ultimately, the Service Writer contributes to the overall success of the service department by driving service sales and fostering long-term customer relationships.

Minimum Qualifications:

  • High school diploma or equivalent.
  • Previous experience in a customer service role, preferably within the automotive industry.
  • Basic knowledge of automotive terminology and repair processes.
  • Strong communication and interpersonal skills.
  • Proficiency with computer systems and service management software.

Preferred Qualifications:

  • Experience as a Service Writer or in a similar automotive service role.
  • Familiarity with dealership management systems such as CDK, Reynolds & Reynolds, or similar platforms.
  • Technical training or certification related to automotive service.
  • Ability to multitask and manage time effectively in a fast-paced environment.

Responsibilities:

  • Greet customers promptly and courteously, listening carefully to their vehicle concerns and service needs.
  • Create detailed service orders that accurately capture customer requests and vehicle information.
  • Communicate effectively with service technicians to relay customer concerns and obtain accurate repair estimates.
  • Explain recommended services and repairs to customers in a clear and professional manner, including pricing and timelines.
  • Manage service appointments and follow up with customers regarding service status and completion.
  • Maintain accurate records of all service transactions and customer interactions in the dealership’s management system.
  • Work collaboratively with parts and service departments to ensure timely availability of parts and completion of repairs.
  • Handle customer inquiries and resolve any service-related issues to ensure a positive customer experience.

Skills:

The Service Writer utilizes strong communication skills daily to clearly and effectively interact with customers, technicians, and other team members, ensuring all parties understand service needs and progress. Organizational skills are essential for managing multiple service orders, appointments, and follow-ups simultaneously without compromising accuracy or customer satisfaction. Technical knowledge of automotive systems allows the Service Writer to interpret technician feedback and explain complex repairs in accessible language to customers. Proficiency with dealership management software enables efficient documentation, tracking, and billing of services, contributing to smooth operational workflows. Additionally, problem-solving skills are frequently applied to address customer concerns and resolve service issues promptly, maintaining a positive service environment.