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Service Writer Jobs in Atlanta, GA (NOW HIRING)

Berry Companies

Service Writer/Advisor

Atlanta, GA · On-site

Bobcat of Atlanta - Norcross is seeking a Service Writer to join our busy dealership. Successful candidates will have mechanical aptitude, great customer service skills, and a willingness to learn ...

Berry Companies

Service Writer/Advisor

Atlanta, GA · On-site

Bobcat of Atlanta Norcross is seeking a Service Writer to join our busy dealership. Successful candidates will have mechanical aptitude, great customer service skills, and a willingness to learn our ...

J.J. Taylor

Heavy Equipment Service Writer

Dallas, GA · On-site

$35K - $42K/yr

Qualifications 1-3 years of prior Heavy Equipment Service Writer or related automotive service writer experience is preferred. Ideal candidate will need to be able to perform general office ...

J.J. Taylor

Heavy Equipment Service Writer

Dallas, GA · On-site

$35K - $42K/yr

Qualifications 1-3 years of prior Heavy Equipment Service Writer or related automotive service writer experience is preferred. Ideal candidate will need to be able to perform general office ...

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All JobsService Writer JobsService Writer Jobs in Atlanta, GA

Service Writer information

See Atlanta, GA salary details

$11

$23

$40

How much do service writer jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for service writer in Atlanta, GA is $23.36, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $26.83 per hour, depending on experience, location, and employer.

What is the difference between Service Writer vs Service Advisor?

AspectService WriterService Advisor
CredentialsHigh school diploma; some certifications preferredHigh school diploma; certifications like ASE may be beneficial
Work EnvironmentAuto repair shops, dealershipsAuto repair shops, dealerships
Job RoleRecords customer vehicle issues, writes repair ordersDiscusses vehicle issues with customers, recommends repairs
Customer InteractionPrimarily administrative, minimal technical discussionHigh customer interaction, technical explanations

Service Writer and Service Advisor roles often overlap, but Service Writers focus on documenting customer vehicle issues and creating repair orders, while Service Advisors engage more directly with customers to discuss repairs and recommend services. Both roles require good communication skills and industry knowledge, and they work closely within auto service environments.

How does a service writer typically collaborate with technicians and customers throughout a repair order?

A Service Writer acts as the communication bridge between customers and the service technicians. They are responsible for accurately documenting customer concerns, explaining recommended services or repairs, and ensuring technicians have clear instructions. Throughout the process, Service Writers update customers on the status of their vehicles and relay important feedback from technicians. Effective collaboration ensures smooth workflow, minimizes misunderstandings, and enhances customer satisfaction.

What skills and qualifications are needed to thrive as a service writer?

To thrive as a Service Writer, you need a solid understanding of automotive systems, strong organizational skills, and typically a high school diploma or equivalent. Familiarity with dealership management systems (DMS), repair order software, and customer relationship management (CRM) tools is often required. Exceptional communication, active listening, and problem-solving abilities help you effectively interact with customers and technicians. These skills ensure accurate service documentation, efficient workflow, and a high level of customer satisfaction in a fast-paced environment.

What is a service writer?

As a service writer, you are an automotive professional who works as a liaison between customers and a variety of automotive service providers, including mechanics, dealerships, and other related entities. You work as an advisor to explain to customers the repairs that may be needed on their vehicle and the suggestions being made by the mechanic. It is your job to ensure the customer gets only the services they need while paying a price appropriate to the costs of labor and parts. You must be an excellent communicator and knowledgeable about cars and the automotive industry.

Can you be a service writer with no experience?

Service writers can sometimes start with little or no experience if they have strong communication skills and a basic understanding of automotive or technical terminology. Employers may provide on-the-job training, and certifications like ASE can improve job prospects, but prior experience is often preferred for more advanced roles.

What qualifications do you need to be a service writer?

A service writer typically needs a high school diploma or equivalent, strong communication skills, and knowledge of automotive or technical terminology. Prior experience in customer service or automotive repair is often preferred, and familiarity with computer software like dealership management systems can be beneficial.

What does a service writer do?

A Service Writer acts as a liaison between customers and the service department in automotive or equipment repair shops. They are responsible for understanding customers' repair and maintenance needs, creating work orders, providing estimates, and communicating job status updates. Service Writers also coordinate with technicians to ensure repairs are completed accurately and on time. Their role is crucial for delivering excellent customer service and ensuring efficient workflow in the service department.
More about Service Writer jobs
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What cities near Atlanta, GA are hiring for Service Writer jobs? Cities near Atlanta, GA with the most Service Writer job openings:
Service Writer jobs near you
Infographic showing various Service Writer job openings in Atlanta, GA as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $48,582 per year, or $23.4 per hour.

Service Writer/Advisor

Berry Companies

Atlanta, GA • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 21 days ago

Job description

Bobcat of Atlanta - We are an authorized dealer of new and used Bobcat compact construction equipment including skid steers, track loaders, compact excavators, telehandlers, utility vehicles and more. We provide service both in the field and in our facility.
Bobcat of Atlanta - Norcross is seeking a Service Writer to join our busy dealership. Successful candidates will have mechanical aptitude, great customer service skills, and a willingness to learn our business.
Responsibilities
  • Schedule all service work and provides supervision of administration and warranty
  • Take all service requests from salesmen and customers as a service writer
  • Open, close, and manage all service tickets.
  • Understanding of the billing process
  • Answer phones and direct calls to the appropriate department
  • Communicate with Parts Department and Warehouse team for technician parts needs
  • Verify parts are entered properly on service orders
  • Assist the service manager in meeting department goals as needed
  • Greet customers and assist with unloading/loading machines
  • Communicate effectively to customers regarding technician's findings
  • Assist with assigning jobs to technicians
  • Maintain awareness of job status and time requirements of all jobs in the shop in order to communicate appropriate timelines of repairs with service team and customers
  • Proactively communicate with customers when repairs will take longer than originally quoted and/or if more issues have arisen in the repair process
  • Always operate in and maintain a safe work environment; obey safety rules and wear required safety PPE
  • Additional duties as assigned
Qualifications
  • Bilingual in Spanish is preferred
  • Positive outlook and excellent communication, both verbal and written
  • Excel in a high volume fast paced environment
  • Creative problem solver
  • Excellent customer relations skills
  • Good computer and systems knowledge
  • Experience with construction or ag equipment preferred
  • Familiarity with the inner workings of a service drive
  • Must be able to pass a drug screen
  • Valid driver's license in good standing is preferred
Physical Requirements
  • Occasionally lifting /carrying up to 10 pounds or pushing/pulling small objects
  • Physically able to operate construction equipment and forklifts
  • Physically able to operate a variety of automated office machines including a computer, printer, facsimile machine, copy machine, calculator, telephone, etc. on a repetitive basis
  • Occasionally exposed to weather conditions, fumes, and loud noise
  • Regularly required to stand, walk, reach with hands and arms, grasp or pull and lift objects. Occasionally required to sit, climb and balance, kneel, stoop, crouch, crawl, and lift.
Benefits
  • Health, Vision and Dental Insurance
  • Critical Care and Accident Insurance
  • 401K Plan
  • Profit Sharing
  • Bonus Program
  • Short and Long-term Disability
  • Company Paid Life Insurance
  • EMPAC Employee Assistance Program
  • Christmas Savings Program
  • Paid Vacation and Flex Time
  • Paid Training
  • Many opportunities for advancement (We prefer to promote from within)
  • Family friendly company

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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