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Service Writer Jobs in Atlanta, GA (NOW HIRING)

FleetPride

Service Writer

Rex, GA · On-site

FleetPride Service Writer FleetPride is the largest after-market distributor of heavy-duty truck and trailer parts in the U.S. Partner with the best in the heavy-duty industry. The Service Writer ...

Car Guys

Automotive Service Writer

Stone Mountain, GA · On-site

Automotive Service Writer CarGuys Inc. is the go-to company to assist you if you are looking for a new career in the car biz. We work with dealerships that are looking to hire, all across the country.

FleetPride

Service Writer

Ellenwood, GA · On-site

The Service Writer communicates estimates, scheduling and work details to customers. This requires a firm mechanical understanding of trucks and trailers. The ability to communicate the work ...

FleetPride, Inc.

Service Writer

Ellenwood, GA · On-site

The Service Writer communicates estimates, scheduling and work details to customers. This requires a firm mechanical understanding of trucks and trailers. The ability to communicate the work ...

J.J. Taylor

Heavy Equipment Service Writer

Dallas, GA · On-site

$35K - $42K/yr

Qualifications 1-3 years of prior Heavy Equipment Service Writer or related automotive service writer experience is preferred. Ideal candidate will need to be able to perform general office ...

J.J. Taylor

Heavy Equipment Service Writer

Dallas, GA · On-site

$35K - $42K/yr

Qualifications 1-3 years of prior Heavy Equipment Service Writer or related automotive service writer experience is preferred. Ideal candidate will need to be able to perform general office ...

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All JobsService Writer JobsService Writer Jobs in Atlanta, GA

Service Writer information

See Atlanta, GA salary details

$11

$23

$41

How much do service writer jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for service writer in Atlanta, GA is $23.83, according to ZipRecruiter salary data. Most workers in this role earn between $18.17 and $27.36 per hour, depending on experience, location, and employer.

What is a service writer?

As a service writer, you are an automotive professional who works as a liaison between customers and a variety of automotive service providers, including mechanics, dealerships, and other related entities. You work as an advisor to explain to customers the repairs that may be needed on their vehicle and the suggestions being made by the mechanic. It is your job to ensure the customer gets only the services they need while paying a price appropriate to the costs of labor and parts. You must be an excellent communicator and knowledgeable about cars and the automotive industry.

What does a service writer do?

A Service Writer acts as a liaison between customers and the service department in automotive or equipment repair shops. They are responsible for understanding customers' repair and maintenance needs, creating work orders, providing estimates, and communicating job status updates. Service Writers also coordinate with technicians to ensure repairs are completed accurately and on time. Their role is crucial for delivering excellent customer service and ensuring efficient workflow in the service department.

What skills and qualifications are needed to thrive as a service writer?

To thrive as a Service Writer, you need a solid understanding of automotive systems, strong organizational skills, and typically a high school diploma or equivalent. Familiarity with dealership management systems (DMS), repair order software, and customer relationship management (CRM) tools is often required. Exceptional communication, active listening, and problem-solving abilities help you effectively interact with customers and technicians. These skills ensure accurate service documentation, efficient workflow, and a high level of customer satisfaction in a fast-paced environment.

How does a service writer typically collaborate with technicians and customers throughout a repair order?

A Service Writer acts as the communication bridge between customers and the service technicians. They are responsible for accurately documenting customer concerns, explaining recommended services or repairs, and ensuring technicians have clear instructions. Throughout the process, Service Writers update customers on the status of their vehicles and relay important feedback from technicians. Effective collaboration ensures smooth workflow, minimizes misunderstandings, and enhances customer satisfaction.

What is the difference between Service Writer vs Service Advisor?

AspectService WriterService Advisor
CredentialsHigh school diploma; some certifications preferredHigh school diploma; certifications like ASE may be beneficial
Work EnvironmentAuto repair shops, dealershipsAuto repair shops, dealerships
Job RoleRecords customer vehicle issues, writes repair ordersDiscusses vehicle issues with customers, recommends repairs
Customer InteractionPrimarily administrative, minimal technical discussionHigh customer interaction, technical explanations

Service Writer and Service Advisor roles often overlap, but Service Writers focus on documenting customer vehicle issues and creating repair orders, while Service Advisors engage more directly with customers to discuss repairs and recommend services. Both roles require good communication skills and industry knowledge, and they work closely within auto service environments.

Can you be a service writer with no experience?

Service writers can often start with little to no experience if they have strong communication skills and a basic understanding of automotive or technical terminology. Employers may provide on-the-job training, and certifications like ASE can improve job prospects, but prior experience is not always required for entry-level positions.

Does a service writer need a degree?

A service writer typically does not need a college degree but should have strong communication skills, basic automotive knowledge, and customer service experience. Some employers may prefer or require certifications or technical training related to automotive repair or service management.

How much does a service writer make?

A service writer's average salary in Texas typically ranges from $35,000 to $55,000 per year, depending on experience, location, and the size of the dealership or repair shop. Some service writers earn additional commissions or bonuses based on sales and customer satisfaction.
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Service Writer jobs near you
Infographic showing various Service Writer job openings in Atlanta, GA as of August 2026, with employment types broken down into 20% As Needed, 60% Full Time, and 20% Part Time. Highlights an 100% In-person job distribution, with an average salary of $49,559 per year, or $23.8 per hour.

Service Writer

FleetPride

Rex, GA • On-site

Other

This job post has expired today. Applications are no longer accepted.

FleetPride rating

7.5

Company rating: 7.5 out of 10

Based on 72 frontline employees who took The Breakroom Quiz

127th of 373 rated vehicle maintenance

Job description

FleetPride Service Writer

FleetPride is the largest after-market distributor of heavy-duty truck and trailer parts in the U.S. Partner with the best in the heavy-duty industry.

The Service Writer communicates estimates, scheduling and work details to customers. This requires a firm mechanical understanding of trucks and trailers. The ability to communicate the work performed in a knowledgeable and detailed manner. Provide administrative support by preparing reports, handling information requests, and performing clerical functions such as preparing correspondence, receiving visitors, filing documents and processing customer accounts. Administrative duties may be assigned in accordance with the office procedures of individual branches.

Duties & Responsibilities
  • Communicate with customers, employees, and other individuals to answer questions, explain information relative to repairs being performed, schedule repairs, address complaints.
  • Support Service Manager and Technicians with daily needs.
  • Prepare invoices, open repair orders, reports, memos, letters, financial statements and other documents, using google sheets, Excel spreadsheet.
  • Determine the status of the customer account and any payment needs prior to scheduling the work.
  • Answer telephones, direct calls and take messages.
  • Obtain authorization for all credit card payments and process credit card, cash, and charge account payments.
  • Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
  • Estimate, schedule and invoice repairs in a knowledgeable manner
  • Coordinate road call requirements. Follow up to be sure work is performed in a timely manner. Control cost, issue Purchase orders and make all required arrangements to facilitate the road call.
  • Perform general office duties such as ordering supplies, parts for incoming jobs, maintaining records management systems, and performing basic bookkeeping work.
  • Open, sort, and distribute incoming correspondence, including faxes and email.
  • Responsible for cash drawer/petty cash.
  • Maintain a clean and organized office area.
Education & Training
  • High school diploma
Knowledge & Experience
  • This requires a firm mechanical understanding of trucks and trailers.
  • Average PC skills are required.
  • G-Suite, Excel, word preferred.
Skills & Abilities
  • The ability to communicate the work performed in a knowledgeable and detailed manner.
  • Strong written and verbal communication.
  • Proven customer service
  • Ability to sell FleetPride products and Services
Working Conditions

The primary environment is characterized by Inside/Outside Conditions, Varied Temperature Changes, minimal chemical hazards, vibration, dust and vehicle noise

FleetPride is the leader in the industry comprised of retail, service, distribution and wholesale divisions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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