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Service Writer Jobs in Iowa (NOW HIRING)

Dave Wright Nissan Subaru

Service Writer

Hiawatha, IA · On-site

We Commit And Never Quit Service Writer * Be the interface between the customer and the technician for vehicle repairs * Greet customers * Schedule appointments * Complete all necessary paperwork in ...

Dave Wright Nissan Subaru

Service Writer

Hiawatha, IA · On-site

We Commit And Never Quit Service Writer * Be the interface between the customer and the technician for vehicle repairs * Greet customers * Schedule appointments * Complete all necessary paperwork in ...

Dave Wright Nissan Subaru

Service Writer

Hiawatha, IA · On-site

We Commit And Never Quit Service Writer * Be the interface between the customer and the technician for vehicle repairs * Greet customers * Schedule appointments * Complete all necessary paperwork in ...

Rueter & Zenor Co

Service Writer

Grand Junction, IA

Description We're looking for a Service Writer with mechanical know-how to join our team. If you understand equipment and enjoy helping customers, this role connects you with both - handling repair ...

Thys Automotive Group

Service Writer

Belle Plaine, IA

$40K - $65K/yr

Service Advisor - Automotive We need a Service Advisor who is an expert in the art and science of customer service. Must be able to greet guests, schedule appointments and act as a liaison between ...

Heartland Tire

Automotive Service Writer

Sioux City, IA · On-site

$50K - $65K/yr

Automotive Service Writer REPORTS TO: Service Manager DEPARTMENT: Service POSITION SUMMARY: The Automotive Service Writer acts as the liaison between customers and the service department to ensure ...

Finnin Ford

Automotive Service Writer

Dubuque, IA · On-site

Automotive Service Writer Location: Finnin Ford - Dubuque, IA About Finnin Ford Finnin Ford has proudly served the Dubuque community for decades with a reputation built on trust, quality service, and ...

Finnin Ford

Automotive Service Writer

Dubuque, IA

Automotive Service Writer Location: Finnin Ford - Dubuque, IA About Finnin Ford Finnin Ford has proudly served the Dubuque community for decades with a reputation built on trust, quality service, and ...

Finnin Ford

Automotive Service Writer

Dubuque, IA · On-site

Automotive Service Writer Location: Finnin Ford - Dubuque, IA About Finnin Ford Finnin Ford has proudly served the Dubuque community for decades with a reputation built on trust, quality service, and ...

Finnin Ford

Automotive Service Writer

Dubuque, IA · On-site

Automotive Service Writer Location: Finnin Ford - Dubuque, IA About Finnin Ford Finnin Ford has proudly served the Dubuque community for decades with a reputation built on trust, quality service, and ...

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All JobsService Writer JobsService Writer Jobs in Iowa

Service Writer information

See Iowa salary details

$11

$22

$39

How much do service writer jobs pay per hour?

As of Jul 22, 2026, the average hourly pay for service writer in Iowa is $22.81, according to ZipRecruiter salary data. Most workers in this role earn between $17.40 and $26.20 per hour, depending on experience, location, and employer.

What is the difference between Service Writer vs Service Advisor?

AspectService WriterService Advisor
CredentialsHigh school diploma; some certifications preferredHigh school diploma; certifications like ASE may be beneficial
Work EnvironmentAuto repair shops, dealershipsAuto repair shops, dealerships
Job RoleRecords customer vehicle issues, writes repair ordersDiscusses vehicle issues with customers, recommends repairs
Customer InteractionPrimarily administrative, minimal technical discussionHigh customer interaction, technical explanations

Service Writer and Service Advisor roles often overlap, but Service Writers focus on documenting customer vehicle issues and creating repair orders, while Service Advisors engage more directly with customers to discuss repairs and recommend services. Both roles require good communication skills and industry knowledge, and they work closely within auto service environments.

How does a Service Writer typically collaborate with technicians and customers throughout a repair order?

A Service Writer acts as the communication bridge between customers and the service technicians. They are responsible for accurately documenting customer concerns, explaining recommended services or repairs, and ensuring technicians have clear instructions. Throughout the process, Service Writers update customers on the status of their vehicles and relay important feedback from technicians. Effective collaboration ensures smooth workflow, minimizes misunderstandings, and enhances customer satisfaction.

How do service writers get paid?

Service writers typically earn a combination of base salary and commissions or bonuses based on sales, repairs, or customer satisfaction. They may also receive benefits such as health insurance and paid time off, and their pay can vary depending on experience, location, and the employer's compensation structure.

What are the key skills and qualifications needed to thrive as a Service Writer, and why are they important?

To thrive as a Service Writer, you need a solid understanding of automotive systems, strong organizational skills, and typically a high school diploma or equivalent. Familiarity with dealership management systems (DMS), repair order software, and customer relationship management (CRM) tools is often required. Exceptional communication, active listening, and problem-solving abilities help you effectively interact with customers and technicians. These skills ensure accurate service documentation, efficient workflow, and a high level of customer satisfaction in a fast-paced environment.

What Is a Service Writer?

As a service writer, you are an automotive professional who works as a liaison between customers and a variety of automotive service providers, including mechanics, dealerships, and other related entities. You work as an advisor to explain to customers the repairs that may be needed on their vehicle and the suggestions being made by the mechanic. It is your job to ensure the customer gets only the services they need while paying a price appropriate to the costs of labor and parts. You must be an excellent communicator and knowledgeable about cars and the automotive industry.

Do service writers at car dealerships make commissions?

Service writers at car dealerships typically do not earn commissions; their compensation is usually salary-based or includes bonuses for meeting service department goals. Their role involves communicating customer needs and estimating repairs, and they often work in a customer service environment with standard working hours.

What skills do service writers need?

Service writers need strong communication skills to explain repairs and services clearly, as well as good customer service abilities to handle client interactions. They should have knowledge of automotive systems, basic technical understanding, and proficiency with computer software such as dealership management systems. Organizational skills and attention to detail are also important for accurately documenting work and parts orders.

What exactly does a service writer do?

A service writer acts as the primary point of contact between customers and the service department at an auto repair shop or dealership. They listen to customer concerns, create repair orders, communicate service needs to technicians, and provide cost estimates. Strong communication skills and knowledge of automotive systems are essential for this role.

What does a Service Writer do?

A Service Writer acts as a liaison between customers and the service department in automotive or equipment repair shops. They are responsible for understanding customers' repair and maintenance needs, creating work orders, providing estimates, and communicating job status updates. Service Writers also coordinate with technicians to ensure repairs are completed accurately and on time. Their role is crucial for delivering excellent customer service and ensuring efficient workflow in the service department.
More about Service Writer jobs
What are popular job titles related to Service Writer jobs in Iowa? For Service Writer jobs in Iowa, the most frequently searched job titles are:
What job categories do people searching Service Writer jobs in Iowa look for? The top searched job categories for Service Writer jobs in Iowa are:
What cities in Iowa are hiring for Service Writer jobs? Cities in Iowa with the most Service Writer job openings:
What are popular job titles related to Service Writer jobs in IA? For Service Writer jobs in IA, the most frequently searched job titles are:
Service Writer jobs near you
Infographic showing various Service Writer job openings in Iowa as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $47,451 per year, or $22.8 per hour.

Service Writer

Dave Wright Nissan Subaru

Hiawatha, IA • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 21 days ago

Job description

2026 TIME DEALER OF THE YEAR AWARD WINNER!

VOTED 'BEST DEALERSHIP TO WORK FOR' 12 TIMES!

GROWING AT A RAPID RATE!
WE PROMOTE FROM WITHIN!

Dave Wright Nissan Subaru Core Values:

  1. We Solve It
  2. We Are All One Team
  3. We Do What We Say
  4. We Grow Or We Die
  5. We Commit And Never Quit

Service Writer Job Description:

  • Be the interface between the customer and the technician for vehicle repairs
  • Greet customers
  • Schedule appointments
  • Complete all necessary paperwork in regards to automotive repairs
  • Keep the customer updated on the status of repairs and explain any service needed on their vehicle 
  • Relay all pertinent information to the technician for completion of the work
  • Follow up with guests, management, and other departments to solve problems

Service Writer Qualifications:

  • Comfortable using a tablet device
  • Dependable
  • Passion to help people
  • Growth minded
  • Organizational skills
  • Excellent listening and communication skills
  • Dynamic problem-solving abilities
  • Ability to meet and exceed performance goals
  • Valid driver's license

Service Writer Benefits:

  • Excellent compensation structure
  • Health, dental, vision, and life insurance
  • Paid holidays, paid vacation, paid sick days
  • 401k profit sharing

Additional Perks:

  • Significant training program
  • Company Christmas Party
  • Company Golf Outing
  • Celebrate 3 National Holidays per month
  • Meaningful opportunity for community involvement

Apply today to for our Service Writer position!

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