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Service Writer Jobs in Iowa (NOW HIRING)

Finnin Ford

Automotive Service Writer

Dubuque, IA · On-site

Automotive Service Writer Location: Finnin Ford - Dubuque, IA About Finnin Ford Finnin Ford has proudly served the Dubuque community for decades with a reputation built on trust, quality service, and ...

Finnin Ford

Automotive Service Writer

Dubuque, IA

Automotive Service Writer Location: Finnin Ford - Dubuque, IA About Finnin Ford Finnin Ford has proudly served the Dubuque community for decades with a reputation built on trust, quality service, and ...

Finnin Ford

Automotive Service Writer

Dubuque, IA

Automotive Service Writer Location: Finnin Ford - Dubuque, IA About Finnin Ford Finnin Ford has proudly served the Dubuque community for decades with a reputation built on trust, quality service, and ...

Finnin Ford

Automotive Service Writer

Dubuque, IA · On-site

Automotive Service Writer Location: Finnin Ford - Dubuque, IA About Finnin Ford Finnin Ford has proudly served the Dubuque community for decades with a reputation built on trust, quality service, and ...

Finnin Ford

Automotive Service Writer

Dubuque, IA

Automotive Service Writer Location: Finnin Ford - Dubuque, IA About Finnin Ford Finnin Ford has proudly served the Dubuque community for decades with a reputation built on trust, quality service, and ...

Finnin Ford

Automotive Service Writer

Dubuque, IA

Automotive Service Writer Location: Finnin Ford - Dubuque, IA About Finnin Ford Finnin Ford has proudly served the Dubuque community for decades with a reputation built on trust, quality service, and ...

Walmart

Auto Care Center Service Writer

Coralville, IA · On-site

$15 - $28/hr

... services offered at Walmart. The Auto Care Center is a rewarding place to work with opportunities for advanced associate training, business development, and application of technology. Benefits ...

Walmart

Auto Care Center Service Writer

Des Moines, IA

$15.50 - $28.50/hr

... services offered at Walmart. The Auto Care Center is a rewarding place to work with opportunities for advanced associate training, business development, and application of technology. Benefits ...

Walmart

Auto Care Center Service Writer

Decorah, IA

$16 - $29/hr

... services offered at Walmart. The Auto Care Center is a rewarding place to work with opportunities for advanced associate training, business development, and application of technology. Benefits ...

Walmart

Auto Care Center Service Writer

Carroll, IA · On-site

$15 - $28/hr

... services offered at Walmart. The Auto Care Center is a rewarding place to work with opportunities for advanced associate training, business development, and application of technology. Benefits ...

Walmart

Auto Care Center Service Writer

Ames, IA

$16 - $29/hr

... services offered at Walmart. The Auto Care Center is a rewarding place to work with opportunities for advanced associate training, business development, and application of technology. Benefits ...

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Service Writer information

See Iowa salary details

$11

$22

$39

How much do service writer jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for service writer in Iowa is $22.81, according to ZipRecruiter salary data. Most workers in this role earn between $17.40 and $26.20 per hour, depending on experience, location, and employer.

What is the difference between Service Writer vs Service Advisor?

AspectService WriterService Advisor
CredentialsHigh school diploma; some certifications preferredHigh school diploma; certifications like ASE may be beneficial
Work EnvironmentAuto repair shops, dealershipsAuto repair shops, dealerships
Job RoleRecords customer vehicle issues, writes repair ordersDiscusses vehicle issues with customers, recommends repairs
Customer InteractionPrimarily administrative, minimal technical discussionHigh customer interaction, technical explanations

Service Writer and Service Advisor roles often overlap, but Service Writers focus on documenting customer vehicle issues and creating repair orders, while Service Advisors engage more directly with customers to discuss repairs and recommend services. Both roles require good communication skills and industry knowledge, and they work closely within auto service environments.

What jobs pay 10,000 a month without a degree?

A Service Writer typically earns between $3,000 and $6,000 per month, depending on experience and location, and usually requires strong communication skills and automotive knowledge. Jobs that pay $10,000 a month without a degree often include sales roles, real estate agents, skilled trades like electricians or plumbers, and certain entrepreneurial ventures, which rely on experience, certifications, or commissions rather than formal education.

How does a Service Writer typically collaborate with technicians and customers throughout a repair order?

A Service Writer acts as the communication bridge between customers and the service technicians. They are responsible for accurately documenting customer concerns, explaining recommended services or repairs, and ensuring technicians have clear instructions. Throughout the process, Service Writers update customers on the status of their vehicles and relay important feedback from technicians. Effective collaboration ensures smooth workflow, minimizes misunderstandings, and enhances customer satisfaction.

How do service writers get paid?

Service writers typically earn a combination of base salary and commissions or bonuses based on sales, repairs, or customer satisfaction. They may also receive benefits such as health insurance and paid time off, depending on the employer. Compensation structures can vary by dealership or service center, and strong communication and sales skills are often important for earning incentives.

What are the key skills and qualifications needed to thrive as a Service Writer, and why are they important?

To thrive as a Service Writer, you need a solid understanding of automotive systems, strong organizational skills, and typically a high school diploma or equivalent. Familiarity with dealership management systems (DMS), repair order software, and customer relationship management (CRM) tools is often required. Exceptional communication, active listening, and problem-solving abilities help you effectively interact with customers and technicians. These skills ensure accurate service documentation, efficient workflow, and a high level of customer satisfaction in a fast-paced environment.

What Is a Service Writer?

As a service writer, you are an automotive professional who works as a liaison between customers and a variety of automotive service providers, including mechanics, dealerships, and other related entities. You work as an advisor to explain to customers the repairs that may be needed on their vehicle and the suggestions being made by the mechanic. It is your job to ensure the customer gets only the services they need while paying a price appropriate to the costs of labor and parts. You must be an excellent communicator and knowledgeable about cars and the automotive industry.

What is the hardest job at a car dealership?

The service writer role at a car dealership can be challenging due to the need to manage customer expectations, coordinate repairs with technicians, and handle high-pressure situations. It requires strong communication skills, organization, and the ability to work under tight deadlines. The job often involves multitasking and maintaining customer satisfaction in a fast-paced environment.

What exactly does a service writer do?

A service writer acts as the primary point of contact between customers and an auto repair shop, documenting vehicle issues, estimating repair costs, and communicating service progress. They coordinate with technicians, prepare work orders, and ensure customer satisfaction throughout the service process.

What does a Service Writer do?

A Service Writer acts as a liaison between customers and the service department in automotive or equipment repair shops. They are responsible for understanding customers' repair and maintenance needs, creating work orders, providing estimates, and communicating job status updates. Service Writers also coordinate with technicians to ensure repairs are completed accurately and on time. Their role is crucial for delivering excellent customer service and ensuring efficient workflow in the service department.
More about Service Writer jobs
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What are popular job titles related to Service Writer jobs in IA? For Service Writer jobs in IA, the most frequently searched job titles are:
Service Writer jobs near you

Automotive Service Writer

Finnin Ford

Dubuque, IA • On-site

Full-time

Medical, Retirement, PTO

Posted 28 days ago

Job description

Automotive Service Writer

Location: Finnin Ford – Dubuque, IA

About Finnin Ford

Finnin Ford has proudly served the Dubuque community for decades with a reputation built on trust, quality service, and customer satisfaction. As a family-owned dealership, we value teamwork, integrity, and providing an exceptional experience to every customer. If you’re looking to join a professional and friendly team that truly values its people, Finnin Ford is the place for you.

Job Type & Schedule

Job Type: Full-time
Schedule: Monday to Friday, occasional Saturdays as needed

Work Requirements:

  • Work Schedule: Monday to Friday (Saturday rotation as needed)

  • Ability to Commute: Dubuque, IA (Required)

  • Work Location: In person

Job Description

Finnin Ford is seeking a customer-focused Automotive Service Writer to join our growing service department. The ideal candidate will be highly organized, have strong communication skills, and take pride in delivering an excellent customer experience. You’ll serve as the primary point of contact between our customers and service technicians, ensuring that every repair order is handled efficiently, accurately, and with care.

Bilingual applicants are strongly encouraged to apply!
The ability to communicate effectively in both English and Spanish is highly valued, as we proudly serve a diverse customer base in the Dubuque area.

Responsibilities

  • Greet and assist customers as they arrive in the service drive

  • Listen to customer concerns, accurately document repair requests, and create repair orders

  • Communicate effectively between customers and technicians regarding vehicle needs

  • Provide clear estimates for service and repair costs

  • Follow up with customers regarding repair progress and completion status

  • Verify completed work meets dealership and customer standards before vehicle delivery

  • Maintain accurate service records and customer information

  • Handle warranty documentation and approvals

  • Assist with scheduling appointments and managing service workflow

Qualifications

  • Excellent communication and customer service skills

  • Bilingual (English/Spanish) preferred

  • Ability to multitask in a fast-paced environment

  • Proficiency with computers and service management software

  • Professional appearance and positive attitude

Why Join Finnin Ford

  • Family-owned dealership with a strong reputation in the community

  • Supportive and team-oriented work environment

  • Opportunity for career growth and ongoing training

  • Be part of a dealership that values quality service and customer relationships

Benefits

  • Health insurance

  • 401(k) with employer match

  • Paid time off and holidays

  • Employee discounts on vehicles, service, and parts

Equal Opportunity Employer Statement

Finnin Ford is committed to providing equal employment opportunities to all employees and applicants. We do not tolerate discrimination or harassment of any kind based on race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other protected characteristic as defined by law. We believe that diversity strengthens our team and our community.

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