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Service Writer Jobs in Ames, IA (NOW HIRING)

Acro Service Corporation

Be Seen First

Customer Service Representative

Johnston, IA · On-site

$17 - $19/hr

... service / support experience · Efficient researching / troubleshooting skills · Excellent ... written and verbal communication skills · Speak with confidence · Proficiency with Microsoft ...

United Community School District

Food Service

Boone, IA

$14 - $16/hr

Food Service Worker - 2025-26 School Year LOCATION: United Community School District, 1284 U Ave., ... Ability to read, write, perform basic arithmetic, and follow oral and written directions. * Capable ...

United Community School District

Food Service

Boone, IA · On-site

$14 - $16/hr

Food Service/Cook Date Posted: 3/25/2026 Location: United Elementary - 1284 U Ave., Boone, IA 50036 ... Ability to read, write, perform basic arithmetic, and follow oral and written directions. * Capable ...

Banfield Pet Hospital

Client Service Coordinator

Ankeny, IA · On-site

$15 - $18.69/hr

Communication skills - Reads, writes and speaks fluent English, using appropriate grammar, style ... Client service skills - Consistently ensures the team provides the client with attentive, courteous ...

Mary Greeley Medical Center

Food Service Worker

Ames, IA · On-site

$14.75 - $17.75/hr

Serves and cleans up service and dish room area. Performs a variety of duties such as, filling ... Ability to read and write in English. * Knowledge of preparation of a variety of foods. * Knowledge ...

Brakes Plus

Automotive Service Advisor

Ankeny, IA

$35K - $60K/yr

Excellent verbal and written communication * Ability to develop professional relationships with customers and team members * Minimum of 2 years' experience in a Service Advisor/Writer role * Proven ...

Brakes Plus

Automotive Service Advisor

Ankeny, IA · On-site

$35K - $60K/yr

Excellent verbal and written communication * Ability to develop professional relationships with customers and team members * Minimum of 2 years' experience in a Service Advisor/Writer role * Proven ...

ChildServe

Inpatient Service Specialist 1

Johnston, IA · On-site

Description The Inpatient Services Specialist I provides administrative and operational support to ... Ability to work independently with basic verbal and written instructional guidance from others.

Harris

Customer Service Representative

Nevada, IA · On-site

$15 - $20.50/hr

Document (written/on-line) all calls while in progress. * Transfer calls to employees in other ... maintain or exceed service standards. * Communicate openly with Supervisor, Team Lead and other ...

Chipotle

Service Leader

Ames, IA

$15.75 - $20.50/hr

THE OPPORTUNITY The Service Leader is responsible for maintaining a positive customer experience by ... Have the knowledge and ability to speak, write, read, and understand the primary language(s) of the ...

CHIPOTLE

Service Leader

Ankeny, IA · On-site

$15 - $19.75/hr

THE OPPORTUNITY The Service Leader is responsible for maintaining a positive customer experience by ... Have the knowledge and ability to speak, write, read, and understand the primary language(s) of the ...

Chipotle

Service Leader

Ankeny, IA

$15.25 - $20/hr

THE OPPORTUNITY The Service Leader is responsible for maintaining a positive customer experience by ... Have the knowledge and ability to speak, write, read, and understand the primary language(s) of the ...

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All JobsService Writer JobsService Writer Jobs in Ames, IA

Service Writer information

See Ames, IA salary details

$11

$23

$41

How much do service writer jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for service writer in Ames, IA is $23.76, according to ZipRecruiter salary data. Most workers in this role earn between $18.12 and $27.26 per hour, depending on experience, location, and employer.

What is a service writer?

As a service writer, you are an automotive professional who works as a liaison between customers and a variety of automotive service providers, including mechanics, dealerships, and other related entities. You work as an advisor to explain to customers the repairs that may be needed on their vehicle and the suggestions being made by the mechanic. It is your job to ensure the customer gets only the services they need while paying a price appropriate to the costs of labor and parts. You must be an excellent communicator and knowledgeable about cars and the automotive industry.

What does a service writer do?

A Service Writer acts as a liaison between customers and the service department in automotive or equipment repair shops. They are responsible for understanding customers' repair and maintenance needs, creating work orders, providing estimates, and communicating job status updates. Service Writers also coordinate with technicians to ensure repairs are completed accurately and on time. Their role is crucial for delivering excellent customer service and ensuring efficient workflow in the service department.

What skills and qualifications are needed to thrive as a service writer?

To thrive as a Service Writer, you need a solid understanding of automotive systems, strong organizational skills, and typically a high school diploma or equivalent. Familiarity with dealership management systems (DMS), repair order software, and customer relationship management (CRM) tools is often required. Exceptional communication, active listening, and problem-solving abilities help you effectively interact with customers and technicians. These skills ensure accurate service documentation, efficient workflow, and a high level of customer satisfaction in a fast-paced environment.

How does a service writer typically collaborate with technicians and customers throughout a repair order?

A Service Writer acts as the communication bridge between customers and the service technicians. They are responsible for accurately documenting customer concerns, explaining recommended services or repairs, and ensuring technicians have clear instructions. Throughout the process, Service Writers update customers on the status of their vehicles and relay important feedback from technicians. Effective collaboration ensures smooth workflow, minimizes misunderstandings, and enhances customer satisfaction.

What is the difference between Service Writer vs Service Advisor?

AspectService WriterService Advisor
CredentialsHigh school diploma; some certifications preferredHigh school diploma; certifications like ASE may be beneficial
Work EnvironmentAuto repair shops, dealershipsAuto repair shops, dealerships
Job RoleRecords customer vehicle issues, writes repair ordersDiscusses vehicle issues with customers, recommends repairs
Customer InteractionPrimarily administrative, minimal technical discussionHigh customer interaction, technical explanations

Service Writer and Service Advisor roles often overlap, but Service Writers focus on documenting customer vehicle issues and creating repair orders, while Service Advisors engage more directly with customers to discuss repairs and recommend services. Both roles require good communication skills and industry knowledge, and they work closely within auto service environments.

Can you be a service writer with no experience?

Service writers can often start with little to no experience if they have strong communication skills and a basic understanding of automotive or technical terminology. Employers may provide on-the-job training, and certifications like ASE can improve job prospects, but prior experience is not always required for entry-level positions.

Does a service writer need a degree?

A service writer typically does not need a college degree but should have strong communication skills, basic automotive knowledge, and customer service experience. Some employers may prefer or require certifications or technical training related to automotive repair or service management.

How much does a service writer make?

A service writer's average salary in Texas typically ranges from $35,000 to $55,000 per year, depending on experience, location, and the size of the dealership or repair shop. Some service writers earn additional commissions or bonuses based on sales and customer satisfaction.
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Service Writer jobs near you
Infographic showing various Service Writer job openings in Ames, IA as of August 2026, with employment types broken down into 87% Full Time, 11% Part Time, and 2% Contract. Highlights an 95% In-person, and 5% Remote job distribution, with an average salary of $49,418 per year, or $23.8 per hour.

Automotive Service Advisor / Service Writer

Lithia Nissan and Honda of Ames

Ames, IA • On-site

$8.0K - $10K/mo

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 8 days ago

Job description

Do you want to work at one of the busiest repair shops in the region where your employer treats you like a member of the family? We are hiring Automotive Service Advisors / Service Writers. There has never been a better time to advance your career in the automotive industry. Apply today.

Applicants must have a valid driver’s license and a clean driving record.

Busy shop, tons of work and flexible work schedules.

Automotive experience preferred, not required. If you have a great, reliable, customer friendly attitude, we will train you to be successful!

We will support you daily and help you take your career to the next level.

Let us make you an offer!

This is a true career opportunity. Come grow with us.

Our employee benefits include:

$8K to $10K per month

Health Insurance

Prescription Coverage

Life Insurance

Disability Coverage

Dental Coverage

Vision Coverage

401(K) Retirement Plan

Paid Vacation

Paid Holidays

Paid Sick Days

Provided Uniforms

Continued Paid Training

Equal Opportunity Employer

Lithia Nissan and Honda of Ames

220 Kitty Hawk Dr.

Ames, IA 50010

Company Description

We are part of Lithia Auto Group, America's leading auto dealer.
Helping satisfied customers drive away with a smile on their face is what we do - join a team focused on earning customers for life!