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Service Writer Jobs in Iowa (NOW HIRING)

Interstate Companies Inc

Service Advisor

Altoona, IA

$28 - $39/hr

Together with the technicians, Service Writer's ascertain the cause of the issue(s) that prompted a given customer's visit, works to address and resolve those issues. Job Duties: * Greet the customer ...

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Interstate Companies Inc

Service Advisor

Altoona, IA · On-site

$28 - $39/hr

Together with the technicians, Service Writer's ascertain the cause of the issue(s) that prompted a given customer's visit, works to address and resolve those issues. Job Duties: * Greet the customer ...

Sapp Bros., Inc.

Service Center Advisor

Percival, IA · On-site

As a Service Advisor, you will provide 5-star customer service by greeting customers, assisting them with vehicle inquiries, and writing service tickets as needed. We are committed to our mission of ...

Sapp Bros.

Service Center Advisor

Council Bluffs, IA · On-site

As a Service Advisor, you will provide 5-star customer service by greeting customers, assisting them with vehicle inquiries, and writing service tickets as needed. We are committed to our mission of ...

SAPP BROS

Service Center Advisor

Percival, IA

As a Service Advisor, you will provide 5-star customer service by greeting customers, assisting them with vehicle inquiries, and writing service tickets as needed. We are committed to our mission of ...

SAPP BROS

Service Center Advisor

Council Bluffs, IA · On-site

As a Service Advisor, you will provide 5-star customer service by greeting customers, assisting them with vehicle inquiries, and writing service tickets as needed. We are committed to our mission of ...

Ceasars Entertainment

Ticket Writer

Waterloo, IA · On-site

The Ticket Writer will help advise and answer customer questions to help them make an informed, responsible decision with their sports wagering. HOW YOU WILL CREATE THE EXTRAORDINARY * Answer all ...

Caesars Entertainment

Ticket Writer

Waterloo, IA · On-site

The Ticket Writer will help advise and answer customer questions to help them make an informed, responsible decision with their sports wagering. HOW YOU WILL CREATE THE EXTRAORDINARY * Answer all ...

Caesars Entertainment

Ticket Writer

Waterloo, IA · On-site

Job Summary The Ticket Writer will help advise and answer customer questions to help them make an informed, responsible decision with their sports wagering. How You Will Create The Extraordinary

Times Republican

Freelance Writer

Marshalltown, IA

$19.75 - $25.25/hr

TIMES REPUBLICAN NEWSPAPER Is Seeking freelance writers to assist with high school sports coverage in the Marshalltown Area. *Degree in journalism,English, or mass communications preferred but not ...

Bridgestone Americas, Inc

Service Manager

Des Moines, IA

$19.57 - $29.36/hr

High School Diploma or equivalent. * 4 years of auto service technical experience. * 1 year of service manager or service writer experience. * Problem solving - customer complaints. * Aptitude to ...

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All JobsService Writer JobsService Writer Jobs in Iowa

Service Writer information

See Iowa salary details

$11

$22

$39

How much do service writer jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for service writer in Iowa is $22.81, according to ZipRecruiter salary data. Most workers in this role earn between $17.40 and $26.20 per hour, depending on experience, location, and employer.

What is a service writer?

As a service writer, you are an automotive professional who works as a liaison between customers and a variety of automotive service providers, including mechanics, dealerships, and other related entities. You work as an advisor to explain to customers the repairs that may be needed on their vehicle and the suggestions being made by the mechanic. It is your job to ensure the customer gets only the services they need while paying a price appropriate to the costs of labor and parts. You must be an excellent communicator and knowledgeable about cars and the automotive industry.

What does a service writer do?

A Service Writer acts as a liaison between customers and the service department in automotive or equipment repair shops. They are responsible for understanding customers' repair and maintenance needs, creating work orders, providing estimates, and communicating job status updates. Service Writers also coordinate with technicians to ensure repairs are completed accurately and on time. Their role is crucial for delivering excellent customer service and ensuring efficient workflow in the service department.

What skills and qualifications are needed to thrive as a service writer?

To thrive as a Service Writer, you need a solid understanding of automotive systems, strong organizational skills, and typically a high school diploma or equivalent. Familiarity with dealership management systems (DMS), repair order software, and customer relationship management (CRM) tools is often required. Exceptional communication, active listening, and problem-solving abilities help you effectively interact with customers and technicians. These skills ensure accurate service documentation, efficient workflow, and a high level of customer satisfaction in a fast-paced environment.

How does a service writer typically collaborate with technicians and customers throughout a repair order?

A Service Writer acts as the communication bridge between customers and the service technicians. They are responsible for accurately documenting customer concerns, explaining recommended services or repairs, and ensuring technicians have clear instructions. Throughout the process, Service Writers update customers on the status of their vehicles and relay important feedback from technicians. Effective collaboration ensures smooth workflow, minimizes misunderstandings, and enhances customer satisfaction.

What is the difference between Service Writer vs Service Advisor?

AspectService WriterService Advisor
CredentialsHigh school diploma; some certifications preferredHigh school diploma; certifications like ASE may be beneficial
Work EnvironmentAuto repair shops, dealershipsAuto repair shops, dealerships
Job RoleRecords customer vehicle issues, writes repair ordersDiscusses vehicle issues with customers, recommends repairs
Customer InteractionPrimarily administrative, minimal technical discussionHigh customer interaction, technical explanations

Service Writer and Service Advisor roles often overlap, but Service Writers focus on documenting customer vehicle issues and creating repair orders, while Service Advisors engage more directly with customers to discuss repairs and recommend services. Both roles require good communication skills and industry knowledge, and they work closely within auto service environments.

Can you be a service writer with no experience?

Service writers can sometimes start with little or no experience if they have strong communication skills and a basic understanding of automotive or technical terminology. Employers may provide on-the-job training, and certifications like ASE can improve job prospects, but prior experience is often preferred for more advanced roles.

What qualifications do you need to be a service writer?

A service writer typically needs a high school diploma or equivalent, strong communication skills, and knowledge of automotive or technical terminology. Prior experience in customer service or automotive repair is often preferred, and familiarity with computer software like dealership management systems can be beneficial.
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Cities in Iowa with the most Service Writer job openings:

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Service Writer jobs near you
Infographic showing various Service Writer job openings in Iowa as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $47,451 per year, or $22.8 per hour.

Automotive Service Advisor

Okoboji Motor Company

Spirit Lake, IA

$100K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 8 days ago

Job description

Okoboji Motor Company is looking for a customer-focused Automotive Service Advisor / Service Writer to join our growing service department in Spirit Lake, Iowa.

As one of Northwest Iowa’s premier Chevrolet, Buick, and Toyota dealerships, we’re committed to delivering an exceptional ownership experience from the moment customers purchase their vehicle through every service visit. Due to continued growth in our service business, we’re looking for an experienced Service Advisor who enjoys building relationships, providing outstanding customer service, and helping customers maintain their vehicles.

If you’re a motivated professional who thrives in a fast-paced environment and enjoys helping people, we’d love to hear from you.

Compensation & BenefitsEarn Up to $100,000+ Per Year
  • Competitive compensation with performance incentives
  • Busy service department with consistent customer traffic
  • Medical, Dental & Vision Insurance
  • 401(k)
  • Paid Time Off
  • Paid Holidays
  • Paid training and ongoing professional development
  • Career advancement opportunities
  • Employee vehicle purchase program
  • Employee discounts on vehicles, parts, and service
  • Modern dealership and service facilities
  • Supportive, team-oriented culture
  Responsibilities
  • Greet customers promptly and provide a professional, welcoming service experience
  • Listen to customer concerns and accurately document vehicle repair and maintenance needs
  • Prepare repair orders and communicate repair recommendations clearly
  • Schedule service appointments and manage daily workflow
  • Provide accurate estimates for maintenance and repair services
  • Maintain regular communication with customers regarding vehicle status, timelines, and recommended repairs
  • Coordinate with technicians to ensure efficient and accurate repairs
  • Review completed repair orders with customers and explain work performed
  • Recommend manufacturer-recommended maintenance services based on multi-point inspections
  • Build long-term customer relationships that generate repeat business and referrals
  • Maintain accurate records using dealership management software and service scheduling systems
  • Help achieve departmental customer satisfaction and sales goals
  Qualifications
  • Previous experience as an Automotive Service Advisor, Service Writer, Service Consultant, or Automotive Service Consultant preferred
  • Dealership experience is highly preferred
  • Excellent customer service and relationship-building skills
  • Strong communication, organizational, and multitasking abilities
  • Ability to work effectively in a fast-paced environment
  • Basic knowledge of automotive maintenance and repair is preferred
  • Comfortable using dealership management systems and computer software
  • Positive attitude, strong work ethic, and team-first mentality
  • Valid driver’s license with an acceptable driving record
   Why Join Okoboji Motor Company?

At Okoboji Motor Company, we believe exceptional employees create lifelong customers. We provide the training, support, and opportunities our team members need to build successful careers while delivering an outstanding customer experience. Join a dealership where your contributions are valued, your hard work is rewarded, and your career has room to grow.

Okoboji Motor Company is an Equal Opportunity Employer. We are committed to creating an inclusive workplace for all employees and applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic. Employment is contingent upon successful completion of a pre-employment background check, drug screening, and verification of a valid driver’s license with an acceptable driving record.

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