ZipRecruiter

Log In

1

Automotive Service Advisor Jobs in Iowa (NOW HIRING)

Smith Automotive

Automotive Service Advisor

Ames, IA

Service Advisor - 4 Day Work Week! | Pleasant Hill & Des MoinesAbout Smith Automotive Join our growing, forward-thinking auto repair shop with locations in Pleasant Hill and Des Moines! We're not a ...

Brakes Plus

Automotive Service Advisor

Davenport, IA · On-site

$35K - $65K/yr

The Automotive Service Advisor, reporting to the Store Manager, will be responsible for setting the highest standards of excellence and personifying our core values to support operations in the ...

Brakes Plus

Automotive Service Advisor

West Des Moines, IA · On-site

$35K - $65K/yr

The Automotive Service Advisor, reporting to the Store Manager, will be responsible for setting the highest standards of excellence and personifying our core values to support operations in the ...

Brakes Plus

Automotive Service Advisor

West Des Moines, IA · On-site

$35K - $65K/yr

The Automotive Service Advisor, reporting to the Store Manager, will be responsible for setting the highest standards of excellence and personifying our core values to support operations in the ...

Brakes Plus

Automotive Service Advisor

Dubuque, IA · On-site

$35K - $65K/yr

The Automotive Service Advisor, reporting to the Store Manager, will be responsible for setting the highest standards of excellence and personifying our core values to support operations in the ...

Brakes Plus

Automotive Service Advisor

Davenport, IA · On-site

$35K - $65K/yr

The Automotive Service Advisor, reporting to the Store Manager, will be responsible for setting the highest standards of excellence and personifying our core values to support operations in the ...

next page

Showing results 1-20

All JobsAutomotive Service Advisor JobsAutomotive Service Advisor Jobs in Iowa

Automotive Service Advisor information

See Iowa salary details

$11

$24

$42

How much do automotive service advisor jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for automotive service advisor in Iowa is $24.36, according to ZipRecruiter salary data. Most workers in this role earn between $17.40 and $27.98 per hour, depending on experience, location, and employer.

Do automotive service advisors get paid more than mechanics?

Automotive service advisors typically earn higher base salaries and commissions compared to mechanics because their role focuses on customer communication, estimating repairs, and sales. Mechanics usually earn hourly wages or flat rates for labor performed. Overall compensation depends on experience, location, and the specific dealership or repair shop.

How do automotive service advisors get paid?

Automotive service advisors typically earn a combination of a base salary and commissions or bonuses based on the sales of services and parts. They may also receive incentives for customer satisfaction and upselling, with compensation structures varying by dealership or service center.

What are the key skills and qualifications needed to thrive as an automotive service advisor, and why are they important?

To thrive as an Automotive Service Advisor, you need a solid understanding of automotive systems, strong customer service abilities, and often a high school diploma or postsecondary automotive training. Familiarity with dealership management systems (DMS), repair order software, and sometimes ASE certification are commonly required. Excellent communication, active listening, and problem-solving skills help build trust with customers and coordinate effectively with technicians. These skills are vital for ensuring customer satisfaction, accurate service recommendations, and efficient workflow in automotive service environments.

What do you need to be an automotive service advisor?

To become an automotive service advisor, you typically need strong communication and customer service skills, knowledge of automotive systems, and experience with repair procedures. A high school diploma or equivalent is usually required, and some employers prefer candidates with prior experience in automotive or sales roles. Certification or training in automotive technology can be beneficial but is not always mandatory.

What are some common challenges automotive service advisors face when balancing customer expectations and repair timelines?

Automotive Service Advisors often face the challenge of managing customer expectations when repairs take longer than anticipated due to parts availability or complex diagnostics. Clear and proactive communication with both customers and the technician team is essential to keep everyone informed and satisfied. Advisors must also manage a high volume of service requests, prioritize urgent repairs, and maintain accurate documentation, all while delivering excellent customer service. Building strong relationships with both customers and technicians can help streamline the process and minimize misunderstandings.

What does an automotive service advisor do?

An Automotive Service Advisor acts as the main point of contact between customers and the service department at an auto repair shop or dealership. They listen to customers’ concerns about their vehicles, recommend necessary services or repairs, and communicate with technicians to ensure the work is completed efficiently. Service Advisors also provide cost estimates, explain repair details, and help ensure customer satisfaction throughout the service process.

What is an automotive service advisor?

An Automotive Service Advisor is employed by a car dealership or service center to communicate with customers regarding their repair and maintenance issues. They then liaise with the Mechanics or Auto Technicians who make the repairs. As an Automotive Service Advisor, your responsibilities and duties include greeting customers, understanding their needs, communicating those to service providers, working with insurance companies when needed, and ensuring the customer understands the repair or maintenance options they have. Some jobs also require their service advisors to have technician or sales experience so that they can fulfill multiple roles in the company.

What is the difference between Automotive Service Advisor vs Automotive Technician?

AspectAutomotive Service AdvisorAutomotive Technician
CredentialsCustomer service skills, sometimes certifications in automotive systemsASE certifications, technical training
Work EnvironmentFront desk, customer interaction, office settingGarage or workshop, hands-on repair environment
Employer & Industry UsageAuto repair shops, dealerships, service centersAuto repair shops, dealerships, service centers
Common Search & ComparisonCustomer communication, service salesVehicle diagnostics, repairs

The main difference is that Automotive Service Advisors focus on customer communication, explaining repairs, and selling services, while Automotive Technicians perform the actual vehicle repairs and diagnostics. Both roles are essential in the automotive service industry and often work closely together to ensure customer satisfaction and vehicle performance.

More about Automotive Service Advisor jobs
What are the most commonly searched types of Automotive Service Advisor jobs in Iowa? The most popular types of Automotive Service Advisor jobs in Iowa are:
What are popular job titles related to Automotive Service Advisor jobs in Iowa? For Automotive Service Advisor jobs in Iowa, the most frequently searched job titles are:
What job categories do people searching Automotive Service Advisor jobs in Iowa look for? The top searched job categories for Automotive Service Advisor jobs in Iowa are:
What cities in Iowa are hiring for Automotive Service Advisor jobs? Cities in Iowa with the most Automotive Service Advisor job openings:
What are popular job titles related to Automotive Service Advisor jobs in IA? For Automotive Service Advisor jobs in IA, the most frequently searched job titles are:
Automotive Service Advisor jobs near you
Infographic showing various Automotive Service Advisor job openings in Iowa as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $50,665 per year, or $24.4 per hour.

Automotive Service Advisor

Smith Automotive

Pleasant Hill, IA

Full-time

Medical, Life, Retirement, PTO

Re-posted 24 days ago

Job description

Service Advisor - 4 Day Work Week! | Pleasant Hill & Des MoinesAbout Smith Automotive

Join our growing, forward-thinking auto repair shop with locations in Pleasant Hill and Des Moines! We're not a dealership or chain store—we're a local business that values our team and creates a positive workplace where you can build a long-term career.

Why You'll Love Working Here

? 4-Day Work Week – Monday through Thursday, every weekend is a 3-day weekend!
? Competitive Pay – Based on experience and certifications
? Comprehensive Benefits Package

  • Health insurance
  • Life insurance
  • Retirement plan
  • Paid holidays
  • Earned vacation time
    ? Professional Development – ASE and additional training paid by the company
    ? Quality Tools & Resources – Modern shop management systems and everything you need to excel
    ? Growth Opportunity – Join us during an exciting expansion phase
What You'll Do

As our Service Advisor, you'll be the vital connection between customers and our technical team. Your day will include:

  • Customer Communication – Answer phones, schedule appointments, and greet walk-in customers
  • Service Management – Check in vehicles, review repair orders, and provide status updates throughout the day
  • Sales & Estimates – Prepare and present quotes to customers
  • Payment Processing – Handle checkout, process payments (cash, check, credit card), and manage payment arrangements
  • Follow-Up – Make customer retention calls and ensure outstanding service
  • Administrative Support – Use shop management software, order parts, process warranty claims, and maintain organized records
What We're Looking For

Required:

  • Previous automotive service advisor experience
  • Valid driver's license and clean driving record
  • High school diploma or equivalent
  • Strong computer skills and ability to learn shop management software (Tek Metric experience a plus)
  • Excellent communication skills – both phone and in-person
  • Ability to multitask effectively in a fast-paced environment
  • Strong organizational skills and attention to detail
  • Professional appearance and demeanor
  • Ability to work a flexible 40-hour week (Monday-Thursday)
  • Cash handling experience

Preferred:

  • ASE certifications

Personal Qualities We Value:

  • Enthusiastic, friendly attitude
  • Genuine desire to help people
  • Ability to handle high-stress situations professionally
  • Team player who can also work independently
  • Problem-solver with strong decision-making skills
Ready to Join Our Team?

If you're tired of the dealership grind and want a workplace where you're valued and can truly make a difference, we want to hear from you!

To Apply: Submit your resume or detailed work history today.

Smith Automotive is committed to ethical business practices and providing outstanding customer service. We're looking for team members who share these values and want to grow with us.


#hc175133