Service Writer
Madera, CA · On-site
$16.90/hr
The Service Writer/Advisor serves as the primary liaison between customers and the service department. This role is responsible for greeting customers, understanding their vehicle concerns ...
Service Writer
Madera, CA · On-site
$16.90/hr
The Service Writer/Advisor serves as the primary liaison between customers and the service department. This role is responsible for greeting customers, understanding their vehicle concerns ...
service writer
Lodi, CA · On-site
$17 - $30/hr
Automotive Service Writer / Advisor Location: Lodi CA Job Type: Full-time Pay Range: [$17 - $30 per hour, depending on experience] Job Overview We are looking for a customer-oriented Service Writer ...
service writer
Lodi, CA · On-site
$17 - $30/hr
Automotive Service Writer / Advisor Location: Lodi CA Job Type: Full-time Pay Range: [$17 - $30 per hour, depending on experience] Job Overview We are looking for a customer-oriented Service Writer ...
Automotive Service Writer / Advisor Location: L odi CA Job Type: Full-time Pay Range: [$17 - $30 per hour, depending on experience] Job Overview We are looking for a customer-oriented Service Writer ...
Quick apply
Automotive Service Writer / Advisor Location: L odi CA Job Type: Full-time Pay Range: [$17 - $30 per hour, depending on experience] Job Overview We are looking for a customer-oriented Service Writer ...
service writer
Lodi, CA · On-site
Job Title: Automotive Service Writer / Advisor Location: L odi CA Job Type: Full-time Pay Range: [$17 $30 per hour, depending on experience] Job Overview We are looking for a customer-oriented ...
Quick apply
service writer
Lodi, CA · On-site
Job Title: Automotive Service Writer / Advisor Location: L odi CA Job Type: Full-time Pay Range: [$17 $30 per hour, depending on experience] Job Overview We are looking for a customer-oriented ...
Automotive Service Writer / Advisor Location: L odi CA Job Type: Full-time Pay Range: [$17 - $30 per hour, depending on experience] Job Overview We are looking for a customer-oriented Service Writer ...
Quick apply
Automotive Service Writer / Advisor Location: L odi CA Job Type: Full-time Pay Range: [$17 - $30 per hour, depending on experience] Job Overview We are looking for a customer-oriented Service Writer ...
Service Writer
Oxnard, CA · On-site
$16.50 - $20/hr
We are looking for a Service Writer to support our in-house mechanic shop and keep our fleet running smoothly. This role is critical in coordinating repairs, tracking maintenance, and ensuring our ...
Quick apply
Service Writer
Oxnard, CA · On-site
$16.50 - $20/hr
We are looking for a Service Writer to support our in-house mechanic shop and keep our fleet running smoothly. This role is critical in coordinating repairs, tracking maintenance, and ensuring our ...
Service Writer
Livermore, CA · On-site
$30 - $35/hr
Service Writer Cal-Line - 40 - Livermore, CA 94551 Salary Range $30.00 - $35.00 Hourly Position Type Full Time Job Shift Day Position Overview: We are seeking a motivated and customer-focused Service ...
Service Writer
Livermore, CA · On-site
$30 - $35/hr
Service Writer Cal-Line - 40 - Livermore, CA 94551 Salary Range $30.00 - $35.00 Hourly Position Type Full Time Job Shift Day Position Overview: We are seeking a motivated and customer-focused Service ...
Service Writer
Madera, CA · On-site
$16.90/hr
The Service Writer/Advisor serves as the primary liaison between customers and the service department. This role is responsible for greeting customers, understanding their vehicle concerns ...
Service Writer
Madera, CA · On-site
$16.90/hr
The Service Writer/Advisor serves as the primary liaison between customers and the service department. This role is responsible for greeting customers, understanding their vehicle concerns ...
Service Writer
Livermore, CA · On-site
$30 - $35/hr
We are seeking a motivated and customer-focused Service Writer to join our team. In this role, you will be responsible for delivering exceptional service to customers both in person and over the ...
Service Writer
Livermore, CA · On-site
$30 - $35/hr
We are seeking a motivated and customer-focused Service Writer to join our team. In this role, you will be responsible for delivering exceptional service to customers both in person and over the ...
Service Writer
Madera, CA · On-site
The Service Writer/Advisor serves as the primary liaison between customers and the service department. This role is responsible for greeting customers, understanding their vehicle concerns ...
Service Writer
Madera, CA · On-site
The Service Writer/Advisor serves as the primary liaison between customers and the service department. This role is responsible for greeting customers, understanding their vehicle concerns ...
Service Writer
Madera, CA · On-site
Description The Service Writer/Advisor serves as the primary liaison between customers and the service department. This role is responsible for greeting customers, understanding their vehicle ...
Service Writer
Madera, CA · On-site
Description The Service Writer/Advisor serves as the primary liaison between customers and the service department. This role is responsible for greeting customers, understanding their vehicle ...
Service Writer
Hayward, CA · On-site
Job Type Full-time Description East Bay Motorsports is looking for an experienced and customer-focused Service Writer to join our team. You will serve as the main point of contact between customers ...
Service Writer
Hayward, CA · On-site
Job Type Full-time Description East Bay Motorsports is looking for an experienced and customer-focused Service Writer to join our team. You will serve as the main point of contact between customers ...
Description East Bay Motorsports is looking for an experienced and customer-focused Service Writer to join our team. You will serve as the main point of contact between customers and technicians ...
Description East Bay Motorsports is looking for an experienced and customer-focused Service Writer to join our team. You will serve as the main point of contact between customers and technicians ...
Service Writer
Hayward, CA · On-site
Job Type Full-time Description East Bay Motorsports is looking for an experienced and customer-focused Service Writer to join our team. You will serve as the main point of contact between customers ...
Service Writer
Hayward, CA · On-site
Job Type Full-time Description East Bay Motorsports is looking for an experienced and customer-focused Service Writer to join our team. You will serve as the main point of contact between customers ...
Service Writer
Fairfield, CA · On-site
Job Requirements • Minimum of (2) years of experience as a service advisor/writer. • Proven record of achieving exceptional customer satisfaction. • A high degree of ownership and ...
Service Writer
Fairfield, CA · On-site
Job Requirements • Minimum of (2) years of experience as a service advisor/writer. • Proven record of achieving exceptional customer satisfaction. • A high degree of ownership and ...
Service Writer
Fairfield, CA · On-site
Job Requirements • Minimum of (2) years of experience as a service advisor/writer. • Proven record of achieving exceptional customer satisfaction. • A high degree of ownership and ...
Service Writer
Fairfield, CA · On-site
Job Requirements • Minimum of (2) years of experience as a service advisor/writer. • Proven record of achieving exceptional customer satisfaction. • A high degree of ownership and ...
Service Writer
City Of Industry, CA · On-site
Maintain Customer Satisfaction Index (CSI) rating as set by service manager. * Maintain the prescribed standard for "hours per customer repair order written" * Greet customers in a timely, friendly ...
Service Writer
City Of Industry, CA · On-site
Maintain Customer Satisfaction Index (CSI) rating as set by service manager. * Maintain the prescribed standard for "hours per customer repair order written" * Greet customers in a timely, friendly ...
Service Writer
City Of Industry, CA · On-site
Maintain Customer Satisfaction Index (CSI) rating as set by service manager. * Maintain the prescribed standard for "hours per customer repair order written" * Greet customers in a timely, friendly ...
Service Writer
City Of Industry, CA · On-site
Maintain Customer Satisfaction Index (CSI) rating as set by service manager. * Maintain the prescribed standard for "hours per customer repair order written" * Greet customers in a timely, friendly ...
Service Writer
Lake Forest, CA · On-site
$60K/yr
... service writer or service advisor is required. Experience as an automotive service manager is preferred Deep understanding of automotive technology, automotive service technician job duties, and ...
Service Writer
Lake Forest, CA · On-site
$60K/yr
... service writer or service advisor is required. Experience as an automotive service manager is preferred Deep understanding of automotive technology, automotive service technician job duties, and ...
Service Writer
Lake Forest, CA · On-site
$60K - $90K/yr
At least two years of experience as an automotive service writer or service advisor is required. Experience as an automotive service manager is preferred * Deep understanding of automotive technology ...
Quick apply
Service Writer
Lake Forest, CA · On-site
$60K - $90K/yr
At least two years of experience as an automotive service writer or service advisor is required. Experience as an automotive service manager is preferred * Deep understanding of automotive technology ...
Service Writer information
See California salary details
$11.62 - $14.39
7% of jobs
$14.39 - $17.15
11% of jobs
$17.90 is the 25th percentile. Wages below this are outliers.
$17.15 - $19.91
24% of jobs
The median wage is $21.20 / hr.
$19.91 - $22.67
16% of jobs
$22.67 - $25.43
14% of jobs
$26.03 is the 75th percentile. Wages above this are outliers.
$25.43 - $28.19
8% of jobs
$28.19 - $30.95
7% of jobs
$30.95 - $33.71
4% of jobs
$33.71 - $36.47
3% of jobs
$36.47 - $39.23
2% of jobs
$39.23 - $41.99
2% of jobs
$11
$23
$41
How much do service writer jobs pay per hour?
As of Jul 1, 2026, the average hourly pay for service writer in California is $23.97, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $27.50 per hour, depending on experience, location, and employer.
What is the difference between Service Writer vs Service Advisor?
| Aspect | Service Writer | Service Advisor |
|---|---|---|
| Credentials | High school diploma; some certifications preferred | High school diploma; certifications like ASE may be beneficial |
| Work Environment | Auto repair shops, dealerships | Auto repair shops, dealerships |
| Job Role | Records customer vehicle issues, writes repair orders | Discusses vehicle issues with customers, recommends repairs |
| Customer Interaction | Primarily administrative, minimal technical discussion | High customer interaction, technical explanations |
Service Writer and Service Advisor roles often overlap, but Service Writers focus on documenting customer vehicle issues and creating repair orders, while Service Advisors engage more directly with customers to discuss repairs and recommend services. Both roles require good communication skills and industry knowledge, and they work closely within auto service environments.
How does a Service Writer typically collaborate with technicians and customers throughout a repair order?
A Service Writer acts as the communication bridge between customers and the service technicians. They are responsible for accurately documenting customer concerns, explaining recommended services or repairs, and ensuring technicians have clear instructions. Throughout the process, Service Writers update customers on the status of their vehicles and relay important feedback from technicians. Effective collaboration ensures smooth workflow, minimizes misunderstandings, and enhances customer satisfaction.
How do service writers get paid?
Service writers typically earn a combination of base salary and commissions or bonuses based on sales, repairs, or customer satisfaction. They may also receive benefits such as health insurance and paid time off, and their pay can vary depending on experience, location, and the employer's compensation structure.
What are the key skills and qualifications needed to thrive as a Service Writer, and why are they important?
To thrive as a Service Writer, you need a solid understanding of automotive systems, strong organizational skills, and typically a high school diploma or equivalent. Familiarity with dealership management systems (DMS), repair order software, and customer relationship management (CRM) tools is often required. Exceptional communication, active listening, and problem-solving abilities help you effectively interact with customers and technicians. These skills ensure accurate service documentation, efficient workflow, and a high level of customer satisfaction in a fast-paced environment.
What Is a Service Writer?
As a service writer, you are an automotive professional who works as a liaison between customers and a variety of automotive service providers, including mechanics, dealerships, and other related entities. You work as an advisor to explain to customers the repairs that may be needed on their vehicle and the suggestions being made by the mechanic. It is your job to ensure the customer gets only the services they need while paying a price appropriate to the costs of labor and parts. You must be an excellent communicator and knowledgeable about cars and the automotive industry.
Do service writers at car dealerships make commissions?
Service writers at car dealerships typically do not earn commissions; their compensation is usually salary-based or includes bonuses for meeting service department goals. Their role involves communicating customer needs and estimating repairs, and they often work in a customer service environment with standard working hours.
What skills do service writers need?
Service writers need strong communication skills to explain repairs and services clearly, as well as good customer service abilities to handle client interactions. They should have knowledge of automotive systems, basic technical understanding, and proficiency with computer software such as dealership management systems. Organizational skills and attention to detail are also important for accurately documenting work and parts orders.
What exactly does a service writer do?
A service writer acts as the primary point of contact between customers and the service department at an auto repair shop or dealership. They listen to customer concerns, create repair orders, communicate service needs to technicians, and provide cost estimates. Strong communication skills and knowledge of automotive systems are essential for this role.
What does a Service Writer do?
A Service Writer acts as a liaison between customers and the service department in automotive or equipment repair shops. They are responsible for understanding customers' repair and maintenance needs, creating work orders, providing estimates, and communicating job status updates. Service Writers also coordinate with technicians to ensure repairs are completed accurately and on time. Their role is crucial for delivering excellent customer service and ensuring efficient workflow in the service department.
More about Service Writer jobs
What are the most commonly searched types of Service Writer jobs in California? The most popular types of Service Writer jobs in California are:
What are popular job titles related to Service Writer jobs in California? For Service Writer jobs in California, the most frequently searched job titles are:
What job categories do people searching Service Writer jobs in California look for? The top searched job categories for Service Writer jobs in California are:
What cities in California are hiring for Service Writer jobs? Cities in California with the most Service Writer job openings:
What are popular job titles related to Service Writer jobs in CA? For Service Writer jobs in CA, the most frequently searched job titles are:
$16.90/hr
Other
Posted 8 days ago
Job description
The Service Writer/Advisor serves as the primary liaison between customers and the service department. This role is responsible for greeting customers, understanding their vehicle concerns, accurately documenting repair needs, coordinating with technicians, and ensuring an exceptional customer experience from intake through vehicle delivery. The Service Advisor promotes dealership services, maintains strong communication, and supports efficient shop workflow.
Requirements
Essential Functions
- Greet customers promptly and professionally, providing a positive first impression of the service department.
- Listen to customer concerns using 12-step service process, ask clarifying questions, and document repair needs clearly on the repair order.
- Advise customers on recommended maintenance and repair services based on manufacturer guidelines and vehicle condition.
- Communicate with technicians to verify diagnoses, clarify concerns, and ensure accurate repair documentation.
- Provide customers with estimates, obtain approvals, and update them throughout the repair process.
- Review MPI (Multi-point inspection) and completed repair orders for accuracy, ensuring all work performed is properly documented.
- Conduct active delivery of vehicles, explaining services performed and answering customer questions.
- Schedule service appointments and manage the daily workflow to support shop efficiency.
- Handle warranty, recall, and policy claim documentation in accordance with manufacturer requirements.
- Maintain high CSI (Customer Satisfaction Index) scores through consistent communication and service excellence.
- Follow all dealership, manufacturer, and safety policies and procedures.
- Foster strong relationships with customers to enhance their service experience.
- Utilize Tekion CRM System for tracking service, activities and managing customer relationships.
- Perform other duties as reasonably assigned.
- High School Diploma or equivalent required.
- Minimum 2 years of experience in automotive service writing or automotive repair facility preferred.
- Knowledge of automotive systems and maintenance services is preferred, familiarity with Toyota and/or Chevrolet is a plus.
- Ability to work in a fast-paced environment.
- Valid driver's license with clean driving record.
- Bilingual (English/Spanish) a plus for customer service and community engagement.
Salary Description
$16.90 per hour + Bonus/Commissions