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Service Operations Manager Jobs (NOW HIRING)

Zoox

Manager, Service Operations Systems

Foster City, CA

$228K - $273K/yr

Zoox is seeking a Manager, Service Operations Systems to lead the strategy, optimization, and scaling of the enterprise systems supporting our Fleet Service Operations organization. This role will ...

A-Z Bus Sales Inc

Operations Manager

Krugerville, TX · On-site

$83K - $120K/yr

Oversee daily service operations to ensure safe, efficient, and profitable performance. * Drive ... Monitor and manage key performance indicators (KPIs), including revenue, gross profit, technician ...

Albertsons

Service Operations Assistant

Cedar Hill, TX · On-site

Position Purpose The Service Operations Assistant supports the Service Operations Manager in overseeing front-end operations, customer service programs, associate development, and administrative ...

Levata

Director, Service Operations

Louisville, KY

Establish and manage operational KPIs, performance dashboards, and reporting structures. * Drive resolution of complex service issues, escalations, and customer-impacting operational challenges.

Burlington

Operations Service Manager

Lexington, MA · On-site

$19.95 - $27.55/hr

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...

Burlington

Operations/Service Manager

Lenox Dale, MA · On-site

$19 - $26.50/hr

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...

Rivian

Service Operations Supervisor

Milpitas, CA · On-site

Role Summary As a Service Operations Supervisor, you are at the center of the Rivian service ... Actively manage team performance, providing regular feedback, conducting performance reviews, and ...

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Service Operations Manager information

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$35.5K

$78.6K

$131K

How much do service operations manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for service operations manager in the United States is $78,645.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,000.00 and $95,500.00 per year, depending on experience, location, and employer.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

Is a Service Operations Manager a high paying job?

Service Operations Managers typically earn a competitive salary that varies by industry, location, and experience level. In general, it is considered a mid- to high-level management position with compensation reflecting leadership responsibilities and operational expertise.
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Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $78,645 per year, or $37.8 per hour.

Manager, Service Operations Systems

Zoox

Foster City, CA

$228K - $273K/yr

Full-time

Medical, Life, PTO

Posted 12 days ago

Zoox rating

7.8

Company rating: 7.8 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

212th of 495 rated machine equipment manufacturers

Job description

Zoox is seeking a Manager, Service Operations Systems to lead the strategy, optimization, and scaling of the enterprise systems supporting our Fleet Service Operations organization. This role will own the technology landscape across Asset Management, Maintenance, Field Service, Workforce Management, and Service Operations, ensuring our systems and processes are scalable, integrated, and capable of supporting rapid fleet growth. The ideal candidate combines deep service operations and enterprise systems expertise with strong hands-on leadership and execution, partnering closely with Operations and IT leadership to translate business needs into scalable solutions and deliver measurable improvements in fleet uptime, service efficiency, and operational performance.
In this role, you will:
  • Own and drive the roadmap for the Operations enterprise systems portfolio, including SAP EAM/PM, SAP FSM, Beeline, UKG, LMS, NICE WFM, and related platforms and integrations.
  • Design and implement scalable, end-to-end business processes across Asset Management, Maintenance, Field Service, Workforce Management, and Operations.
  • Lead the evolution of SAP EAM/PM capabilities, including asset lifecycle management, preventive maintenance, work orders, maintenance planning, and operational execution.
  • Drive the optimization and adoption of SAP FSM to support field operations, technician workflows, scheduling, and service execution.
  • Partner closely with Operations, Fleet, Manufacturing, Supply Chain, HR, Finance, Engineering, and IT teams to align enterprise systems with operational strategy and business outcomes.
  • Establish integrated processes across assets, maintenance, workforce, scheduling, field execution, and operational reporting.
  • Lead cross-functional initiatives to improve operational efficiency, system adoption, standardization, and scalability in support of Zoox’s rapid growth.
  • Anticipate and mitigate scalability challenges by architecting solutions that reduce manual processes, system workarounds, future rework, and technical debt.
  • Drive stakeholder alignment, organizational readiness, and change management for new operational systems, processes, and capabilities.
  • Provide hands-on leadership across program execution, prioritization, risk management, vendor management, budgeting, and executive reporting.
Qualifications
  • 15+ years of experience in fleet operations technology, enterprise applications, asset management, field service, workforce management, or enterprise transformation, with experience leading cross-functional initiatives.
  • Proven track record of designing and implementing scalable, end-to-end business processes across Operations, Maintenance, Field Service, Asset Management, and Workforce Management.
  • Expert-level experience with SAP EAM/PM and strong understanding of asset lifecycle, maintenance, work order, and field service processes.
  • Experience with SAP FSM and enterprise workforce platforms such as UKG, NICE WFM, Beeline, or equivalent solutions..
  • Strategic mindset with hands-on execution ability, capable of balancing long-term enterprise architecture and roadmap planning with immediate operational needs in a high-growth environment.
Bonus Qualifications
  • Experience with SAP S/4HANA, including EAM/PM, MM, and related supply chain capabilities.
  • Experience integrating SAP with Field Service, Workforce Management, HR, Learning, and third-party operational platforms.
  • Background in change management or organizational design, with a track record of driving adoption for new systems and operational processes.
  • Strong data orientation, including experience with operational KPIs, dashboards, system health metrics, and performance reporting.
Base Salary Range
 
There are three major components to compensation for this position: salary, Amazon Restricted Stock Units (RSUs), and Zoox Stock Appreciation Rights. A sign-on bonus may be offered as part of the compensation package. The listed range applies only to the base salary. Compensation will vary based on geographic location and level. Leveling, as well as positioning within a level, is determined by a range of factors, including, but not limited to, a candidate's relevant years of experience, domain knowledge, and interview performance. The salary range listed in this posting is representative of the range of levels Zoox is considering for this position.
 
Zoox also offers a comprehensive package of benefits, including paid time off (e.g. sick leave, vacation, bereavement), unpaid time off, Zoox Stock Appreciation Rights, Amazon RSUs, health insurance, long-term care insurance, long-term and short-term disability insurance, and life insurance.
About Zoox
Zoox is developing the first ground-up, fully autonomous vehicle fleet and the supporting ecosystem required to bring this technology to market. Sitting at the intersection of robotics, machine learning, and design, Zoox aims to provide the next generation of mobility-as-a-service in urban environments. We’re looking for top talent that shares our passion and wants to be part of a fast-moving and highly execution-oriented team.

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Accommodations
If you need an accommodation to participate in the application or interview process please reach out to accommodations@zoox.com or your assigned recruiter.

A Final Note:
You do not need to match every listed expectation to apply for this position. Here at Zoox, we know that diverse perspectives foster the innovation we need to be successful, and we are committed to building a team that encompasses a variety of backgrounds, experiences, and skills.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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About Zoox

Sourced by ZipRecruiter

Zoox is dedicated to creating the world's first fully autonomous vehicle fleet and the necessary ecosystem to make this technology accessible. Positioned at the crossroads of robotics, machine learning, and design, Zoox strives to deliver the future of mobility-as-a-service in urban settings. We seek exceptional individuals who share our enthusiasm and are eager to join a dynamic and results-driven team.

Industry

Manufacturing

Company size

1,001 - 5,000 Employees

Headquarters location

Foster City, CA, US

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