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Service Operations Manager Jobs (NOW HIRING)

Jack Flash

Food Operations Manager

Effingham, IL · On-site

The Food Service Sales and Marketing Manager is responsible for the management of all food service operations throughout the chain which includes " Pre Packaged refrigerated food, prepared food, and ...

A-Z Bus Sales Inc

Operations Manager

Krugerville, TX · On-site

$83K - $120K/yr

Oversee daily service operations to ensure safe, efficient, and profitable performance. * Drive ... Monitor and manage key performance indicators (KPIs), including revenue, gross profit, technician ...

Levata

Director, Service Operations

Louisville, KY · On-site

Establish and manage operational KPIs, performance dashboards, and reporting structures. * Drive resolution of complex service issues, escalations, and customer-impacting operational challenges.

Burlington

Operations Service Manager

Amherst, MA · On-site

$20.90 - $29.45/hr

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...

Burlington

Operations Service Manager

Pharr, TX · On-site

$20.90 - $29.45/hr

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...

Levata

Director, Service Operations

Louisville, KY

Establish and manage operational KPIs, performance dashboards, and reporting structures. * Drive resolution of complex service issues, escalations, and customer-impacting operational challenges.

Burlington

Operations Service Manager

Brimfield, MA · On-site

$22.60 - $30.15/hr

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...

Rivian

Service Operations Supervisor

Los Angeles, CA · On-site

$87 - $116/hr

Role Summary As a Service Operations Supervisor, you are at the center of the Rivian service ... Actively manage team performance, providing regular feedback, conducting performance reviews, and ...

Rivian

Service Operations Supervisor

Los Angeles, CA · On-site

Role Summary As a Service Operations Supervisor, you are at the center of the Rivian service ... Actively manage team performance, providing regular feedback, conducting performance reviews, and ...

Albertsons

Service Operations Assistant

Houston, TX · On-site

Assume leadership responsibilities in the absence of the Service Operations Manager. Operational Excellence * Help ensure compliance with cash handling, register accountability, and loss prevention ...

Burlington

Operations Service Manager

Houston, TX · On-site

$22.05 - $30.45/hr

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...

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Service Operations Manager information

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$35.5K

$78.6K

$131K

How much do service operations manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for service operations manager in the United States is $78,645.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,000.00 and $95,500.00 per year, depending on experience, location, and employer.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

Is a Service Operations Manager a high paying job?

Service Operations Managers typically earn a competitive salary that varies by industry, location, and experience level. In general, it is considered a mid- to high-level management position with compensation reflecting leadership responsibilities and operational expertise.
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Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $78,645 per year, or $37.8 per hour.

Senior Client Service Operations Manager - Western (Remote)

Proof

Remote

Full-time, Part-time

Medical, Dental, Vision

Posted 4 days ago

Job description

Western Client Service Operations, Senior Manager
Client Service Operations • Full-Time Leadership Role • Remote (West Coast) or Onsite in Southfield, Michigan office
**Schedule to align with PT / west coast business hours (12-8pm ET)
ABOUT PROOF
Launched in 2018, Proof is a national platform for service of process supporting thousands of law firms across the United States. We connect law firms with process servers and enable electronic court filing through a modern, technology-driven platform - automating document ingestion, compliance, real-time job matching, and integrations with leading legal software. Today, Proof delivers over 60,000 documents per month through a network of ~2,000 contracted process servers.
ROLE OVERVIEW
The Senior Operations Manager runs the Operations function, not a team within it. You manage 3-5 Operations Managers in the Southfield, MI office, and you own the operating model itself: how Operations is structured, what it measures, how it makes decisions, and how it scales. Your job is to make your Managers successful - not to do their jobs. Operations runs predictably through growth, change, and pressure because the system you've built holds it together.
COMPETENCY FRAMEWORK
Execution & Quality
  • Function-Level Outcomes: Own SLA, quality, productivity, cost, and retention across all teams serving clients in the Western territory. When the function misses, you own the diagnosis and the fix.
  • Service Model Design: Design the service model (tiering, response standards, escalation) and deliver against it at scale. Serve as operations executive sponsor for enterprise clients; participate in QBRs.
  • Problem Prioritization: Identify and prioritize the highest-leverage operational problems; kill work that doesn't move the needle. Diagnose systemic issues - capacity, structure, incentives, tooling - and drive multi-quarter solutions.
  • Anticipation & Prevention: Anticipate second- and third-order effects of change. Drive initiatives that prevent next year's problems, not just fix this quarter's.
  • Capacity Building: Build capacity without proportional investment. Make deliberate choices about what to build internally vs. source from Product or vendors.
  • QA Framework Ownership: Own the QA framework across teams: escape rate, audit posture, defect rate, billing accuracy. Set and enforce the standard for what 'good' looks like.
  • Organizational Resilience: Build an operations function that absorbs growth, M&A, regulatory change, and strategic pivots without breaking SLAs. Model composure under sustained pressure.

Technical Expertise
  • Metrics Framework: Own the Operations metrics framework: what we measure, what 'good' looks like, and what triggers action. Build executive reporting where numbers are right, narrative is honest, and recommendations are specific.
  • Tool Standards: Set tool fluency standards across teams. Partner with Product on the tool roadmap. Don't tolerate manual workarounds that should be automated.
  • Compliance Interpretation: Own the compliance interpretation framework; partner with Legal Operations on a defensible standard. Ensure operational adherence to legal, regulatory, and contractual requirements across service of process and court filing.
  • Server Partnership Model: Own the server partnership model: selection, development, escalation, and retirement. Own the pricing and assignment model at the function level. The function's reputation in the server network is a strategic asset.

Communication & Collaboration
  • Manager Development: Manage 3-5 Operations Managers. Own leadership development, succession planning, manager training, and performance calibration. Make the call on hiring, promotions, PIPs, and terminations. The strength of the Manager bench is the primary measure of this role.
  • Management Standards: Set the management standard - 1:1s, performance conversations, coaching, team rhythms - and audit adherence. Create an environment where Managers make decisions, take risks, and learn from mistakes without thrashing.
  • Communications Operating Model: Set the communication operating model across Operations: cadences, escalation paths, written standards, executive reporting. Own the narrative on operational performance - what's working, what isn't, what you're doing about it.
  • Cross-Functional Leadership: Own the cross-functional operating model for how Ops works with CS, Sales, Product, Marketplace, and Legal. Bring problems with proposed solutions. Be credible in front of senior leadership, enterprise clients, and the operations floor.
  • Culture & Visibility: Build a culture where people raise issues without fear. Be available to skip-level reports without undermining Managers. Be visible enough that Specialists know who you are and what you stand for.

WHAT SUCCESS LOOKS LIKE (FIRST 12 MONTHS)
  • Operations meets or exceeds SLA, quality, and cost targets across all teams, with measurable improvement on at least two
  • A documented operating rhythm, metrics framework, and escalation model are in place and followed without your active enforcement
  • At least one Operations Manager is developed to credibly backfill your role on an interim basis
  • Executive leadership describes Operations as a strategic partner - not a function to be managed
  • You've identified the next 2-3 structural changes required for the next year of growth and built the plan to get there

QUALIFICATIONS
  • 7+ years of operations experience, including 2+ years managing managers; high-growth, service-delivery, or regulated-industry experience strongly preferred
  • Demonstrated track record owning function-level KPIs at scale and materially improving them - you can show what you changed, why, and what moved
  • Proven people leader: can speak in detail about Managers developed, hard calls made, and bench strength built
  • Strong analytical and structured-thinking skills; comfortable building and defending an operations roadmap tied to company strategy
  • Excellent executive communication; credible across senior leadership, enterprise clients, and the operations floor
  • Experience in legal services, service of process, regulated operations, or complex service-delivery environments strongly preferred
  • Bachelor's degree in Business, Operations, or related field; advanced degree or Lean/Six Sigma certification a plus

ROLE DETAILS
  • Full-time, remote position
  • Must be available during West Coast business hours (12-8pm ET), with flexibility for escalations and coverage needs outside of them
  • Two work-from-home days per month
  • Health benefits including vision and dental; flexible time off
  • Salary Range $120,000-$140,000 depending on experience. Eligible to participate in company bonus plan.

E-Verify
This company participates in E-Verify, for more information view the Participation and Right to Work Posters.

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