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Pbx Operator Jobs (NOW HIRING)

Baptist Health

PBX Operator

Lexington, KY · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

Summary PBX Operator Full-Time, Nights The PBX/Switchboard Department serves as the central communication hub for Baptist Health Lexington, supporting patients, visitors, team members, and clinical ...

Covenant Health

PBX OPERATOR

Knoxville, TN · On-site

PBX Operator Part Time, 48 Hours Per Pay Period, Variable Shifts Parkwest Overview: Parkwest Medical Center, Covenant Health's flagship facility in West Knoxville, combines world-class cardiac ...

Covenant Health

PBX OPERATOR

Knoxville, TN · On-site

Overview PBX Operator Part Time, 48 Hours Per Pay Period, Variable Shifts Parkwest Overview: Parkwest Medical Center, Covenant Health's flagship facility in West Knoxville, combines world-class ...

Medical City Plano

PBX Operator

Plano, TX · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Medical City Plano PBX Operator Full Time Evening Do you have the PRN career opportunities as a PBX Operator you want with your current employer? We have an exciting opportunity for you to join ...

Mercy Medical Center

PBX Operator

Baltimore, MD · On-site

$17.83/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Summary Join Our Team at Mercy Medical Center - Now Hiring a PBX Operator! Mercy Medical Center is honored to be recognized by Newsweek as one of America's Most Trustworthy Companies for three ...

Yavapai Regional Medical Center

PBX Operator

Prescott, AZ · On-site

$18 - $22.19/hr

Job Summary and Responsibilities As a PBX Operator, you will be responsible for all operations related to the hospital's Communications and Security Systems. Daily, you will demonstrate behavior ...

CommonSpirit Health

PBX Operator

Prescott, AZ · On-site

As a PBX Operator, you will be responsible for all operations related to the hospital's Communications and Security Systems. Daily, you will demonstrate behavior consistent with the Core Values ...

Baptist Health

PBX Operator

Lexington, KY · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

Summary PBX Operator Full-Time, Nights The PBX/Switchboard Department serves as the central communication hub for Baptist Health Lexington, supporting patients, visitors, team members, and clinical ...

Grand Beach Suites Hotel

PBX OPERATOR

Miami Beach, FL · On-site

$15/hr

Job Summary The PBX Operator is responsible for records and follows up with makeup calls. Corrects and updates posted information as needed in the system. Assists with the maintenance of directories ...

Sandia Resort and Casino

LEAD PBX OPERATOR

Albuquerque, NM · On-site

$19.62 - $22.08/hr

Position Summary The Lead PBX Operator will operate efficiently and oversee other operators on the company phone switchboard to assist callers and make proper telephone connections. The Lead monitors ...

Mercy Medical Center

PBX Operator

Baltimore, MD · On-site

$17.83/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Summary Join Our Team at Mercy Medical Center - Now Hiring a PBX Operator! Mercy Medical Center is honored to be recognized by Newsweek as one of America's Most Trustworthy Companies for three ...

Benchmark

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

PBX Operator Dellshire Resort | Opening Spring 2026 Where imagination, wonder, and togetherness come to life in extraordinary style. Shape your success in a place built for unforgettable experiences.

Kalahari Resorts & Conventions

PBX Operator

Woodford, VA · On-site

$14 - $16/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

PBX Operator Kalahari Resorts & Conventions is seeking a PBX Operator. In this role, you will be responsible for providing attentive, courteous, and efficient service to all guests over the telephone ...

Mercy Medical Center

PBX Operator

Baltimore, MD · On-site

$26.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Summary Join Our Team at Mercy Medical Center - Now Hiring a PBX Operator! Mercy Medical Center is honored to be recognized by Newsweek as one of America's Most Trustworthy Companies for three ...

The Pueblo of Sandia

LEAD PBX OPERATOR

Albuquerque, NM · On-site

$19.62 - $22.08/hr

Position Summary The Lead PBX Operator will operate efficiently and oversee other operators on the company phone switchboard to assist callers and make proper telephone connections. The Lead monitors ...

Grand Hyatt Kauai

PBX Operator - Part Time

Koloa, HI · On-site

$27.92/hr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

Join us for this incredible opportunity to be part of our Rooms Team as a PBX Operator at Grand Hyatt Kauai located in Poipu, Hawaii. This individual is responsible for answering incoming calls to ...

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PBX Operator information

See salary details

$10

$19

$27

How much do pbx operator jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for pbx operator in the United States is $20.00, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $21.88 per hour, depending on experience, location, and employer.

What is a PBX operator?

PBX Operators, or Private Branch Exchange Operators, are responsible for managing incoming and outgoing telephone calls within an organization. They operate a switchboard or computerized phone system to route calls to the appropriate departments or individuals. In addition to handling calls, PBX Operators may take messages, provide information to callers, and perform basic administrative tasks. Their role is essential in ensuring smooth communication within a company, especially in environments with high call volumes.

What are the key skills and qualifications needed to thrive as a PBX operator, and why are they important?

To thrive as a PBX Operator, you need excellent telephone etiquette, multitasking skills, and a high school diploma or equivalent. Familiarity with PBX phone systems, call management software, and office communication tools is typically required. Strong interpersonal skills, attention to detail, and the ability to remain calm under pressure help PBX Operators stand out. These skills ensure efficient communication flow, positive customer experiences, and smooth coordination within organizations.

What are some common challenges PBX operators face in managing high call volumes, and how can they effectively handle these situations?

PBX Operators often encounter periods of high call volume, especially during peak business hours or special events. Managing multiple incoming lines while maintaining professionalism and accuracy can be challenging. Effective operators rely on strong multitasking skills, prioritize urgent calls, and use standardized scripts to ensure consistency. Familiarity with the PBX system's features, such as call holding and transferring, also helps streamline workflow. Regular training and staying calm under pressure are key to successfully handling these busy periods.

What is the difference between Pbx Operator vs Receptionist?

AspectPbx OperatorReceptionist
CredentialsHigh school diploma; training in phone systemsHigh school diploma; customer service skills
Work EnvironmentCall centers, corporate offices, hotelsFront desk, corporate offices, medical facilities
Employer & Industry UsageTelecommunications, hospitality, corporateHealthcare, corporate, hospitality
Primary RoleManage phone systems, direct callsGreet visitors, handle inquiries

While both roles involve communication and customer interaction, a Pbx Operator primarily manages phone systems and directs calls within organizations, whereas a Receptionist handles visitor greetings and general front desk duties. The roles often overlap in customer service but differ in specific responsibilities and work environments.

How do you become a Pbx operator?

To become a PBX operator, individuals typically need a high school diploma or equivalent and should develop strong communication and customer service skills. On-the-job training is common, and familiarity with telephone systems and basic computer skills are often required; some employers may prefer candidates with previous experience in call centers or administrative roles.

Is being a Pbx operator a stressful job?

Being a PBX operator can be moderately stressful due to the need to handle multiple calls efficiently and maintain clear communication. The job often requires attention to detail, good customer service skills, and the ability to work in a fast-paced environment, but it generally involves routine tasks with predictable schedules. Stress levels vary depending on the work environment and call volume.
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PBX Operator jobs near you
Infographic showing various Pbx Operator job openings in the United States as of August 2026, with employment types broken down into 39% Full Time, 59% Part Time, 1% Contract, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $41,593 per year, or $20 per hour.

PBX Operator

Baptist Health

Lexington, KY • On-site

Full-time

Medical, Dental, Vision, Life, PTO

Re-posted 4 days ago

Baptist Health South Florida rating

8.1

Company rating: 8.1 out of 10

Based on 99 frontline employees who took The Breakroom Quiz

1st of 24 rated health and beauty retailers

Job description

Summary

Job Description:

PBX Operator

Full-Time, Nights

The PBX/Switchboard Department serves as the central communication hub for Baptist Health Lexington, supporting patients, visitors, team members, and clinical staff across the hospital. This team manages all incoming and outgoing calls, overhead paging, emergency code communications, and critical notification processes. Switchboard Operators play a vital role in ensuringtimely,accurate, and courteous communication, often serving as the first point of contact for individuals reaching the hospital. The department is staffed 24/7, providing continuous support to clinical operations, security, and patient services. With a focus on professionalism, excellent customer service, and attention to detail, PBX/Switchboard contributes significantly to the smooth, safe, and efficient functioning of the organization.

Direct incoming calls from the switchboard and patient information lines in a courteous and professional

manner. Monitor alarms and emergency telephones in the switchboard and communicate necessary

information quickly. Receive and process work orders ina timelyand professional manner. Provide

information to walk-up visitors and patients in a courteous and professional manner.

Job Description:

  • Proficiencyin answering switchboard and information desk telephones with professionalism andcourtesy.

  • Ability to greet andassistvisitors in a friendly and courteous manner.

  • Skill in managing difficult or emotional customer situations and responding promptly to customerneeds and requests.

  • Competency in answering and appropriately responding to all emergency alarms and codes.

  • Accuracy in processing work order information and providingaccurateinformation to callers andwalk-up visitors.

Requirements:

  • High school diploma or equivalent

  • One year customer service experience

Benefits:

  • Health, Vision, Dental, and Pet Insurance

  • Life Insurance

  • Short Term and Long-term Disability and Life Insurance

  • Identity Theft Protection

  • Tuition Reimbursement up to $6,000 annually

  • Company paid Maternity and Paternity Leave

  • 5 days of Paid Time Off available upon hire

  • Bereavement Leave (includes pets)

  • PTO Sell Back Program

  • Compassionate Leave Sharing Program (PTO Donation)

  • Employee Support Fund, for employees in need of emergency financialassistance

  • Retirement with Company Match

If you would like to be part of a growing family focused on supporting clinical excellence, teamwork and innovation, we urge you to apply now! Baptist Health is an Equal Employment Opportunity employer.

What Baptist Health South Florida employees say

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About Baptist Health South Florida

Sourced by ZipRecruiter

Baptist Health South Florida is the largest healthcare organization in the region, with 12 hospitals, more than 27,000 employees, 4,000 physicians and 100 outpatient centers, urgent care facilities and physician practices spanning across Miami-Dade, Monroe, Broward and Palm Beach counties. Baptist Health has internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences. A not-for-profit organization supported by philanthropy and committed to its faith-based charitable mission of medical excellence, Baptist Health has been recognized by Fortune as one of the 100 Best Companies to Work For in America and by Ethisphere as one of the World's Most Ethical Companies.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Miami, FL, US

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