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Pbx Operator Jobs (NOW HIRING)

Prime Healthcare

PBX Operator

Port Huron, MI

The PBX Operator / Receptionist is responsible for answering the switchboard and pages overhead, greets and directs people to the appropriate departments. The PBX operator monitors the Hospital ...

West Anaheim Medical Center

PBX Operator

Anaheim, CA · On-site

$23/hr

Responsibilities The PBX Operator / Receptionist is responsible for answering the switchboard and pages overhead, greets and directs people to the appropriate departments. The PBX operator monitors ...

Covenant Health

PBX OPERATOR

Knoxville, TN

PBX Operator Full Time, 80 Hours Per Pay Period, Day Shift Fort Sanders Regional Overview: Fort Sanders Regional Medical Center is a 444-bed hospital recognized for pairing clinical expertise with ...

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PBX Operator information

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How much do pbx operator jobs pay per hour?

As of Jul 3, 2026, the average hourly pay for pbx operator in the United States is $20.00, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $21.88 per hour, depending on experience, location, and employer.

Is a PBX operator the same as a receptionist?

A PBX operator is responsible for managing internal and external phone systems, routing calls, and operating communication equipment, often requiring technical skills. A receptionist typically handles front-desk duties, greeting visitors, and performing administrative tasks. While both roles involve phone communication, they have different primary responsibilities and skill sets.

What jobs pay 4000 a week without a degree?

A Pbx Operator typically earns less than $4,000 per week, but high-paying roles without a degree include commercial pilots, real estate brokers, and sales managers, who often rely on experience and skills rather than formal education. These jobs may require specialized training, certifications, or licenses and often involve sales, technical skills, or management responsibilities.

What does a PBX operator do?

A PBX operator manages the internal telephone system for an organization, connecting calls, transferring callers, and handling inquiries. They often use a console or phone system and may need good communication skills and knowledge of the company's phone infrastructure.

What is the difference between Pbx Operator vs Receptionist?

AspectPbx OperatorReceptionist
CredentialsHigh school diploma; training in phone systemsHigh school diploma; customer service skills
Work EnvironmentCall centers, corporate offices, hotelsFront desk, corporate offices, medical facilities
Employer & Industry UsageTelecommunications, hospitality, corporateHealthcare, corporate, hospitality
Primary RoleManage phone systems, direct callsGreet visitors, handle inquiries

While both roles involve communication and customer interaction, a Pbx Operator primarily manages phone systems and directs calls within organizations, whereas a Receptionist handles visitor greetings and general front desk duties. The roles often overlap in customer service but differ in specific responsibilities and work environments.

What are PBX Operators?

PBX Operators, or Private Branch Exchange Operators, are responsible for managing incoming and outgoing telephone calls within an organization. They operate a switchboard or computerized phone system to route calls to the appropriate departments or individuals. In addition to handling calls, PBX Operators may take messages, provide information to callers, and perform basic administrative tasks. Their role is essential in ensuring smooth communication within a company, especially in environments with high call volumes.

What are some common challenges PBX Operators face in managing high call volumes, and how can they effectively handle these situations?

PBX Operators often encounter periods of high call volume, especially during peak business hours or special events. Managing multiple incoming lines while maintaining professionalism and accuracy can be challenging. Effective operators rely on strong multitasking skills, prioritize urgent calls, and use standardized scripts to ensure consistency. Familiarity with the PBX system's features, such as call holding and transferring, also helps streamline workflow. Regular training and staying calm under pressure are key to successfully handling these busy periods.

Is being a PBX operator hard?

Being a PBX operator involves managing multiple phone lines, routing calls, and providing customer service, which requires good communication skills and attention to detail. The job typically involves shift work and may require basic technical knowledge of phone systems, but it is generally considered manageable with proper training. The difficulty level varies depending on the work environment and individual experience.

What are the key skills and qualifications needed to thrive as a PBX Operator, and why are they important?

To thrive as a PBX Operator, you need excellent telephone etiquette, multitasking skills, and a high school diploma or equivalent. Familiarity with PBX phone systems, call management software, and office communication tools is typically required. Strong interpersonal skills, attention to detail, and the ability to remain calm under pressure help PBX Operators stand out. These skills ensure efficient communication flow, positive customer experiences, and smooth coordination within organizations.
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PBX Operator jobs near you
Infographic showing various Pbx Operator job openings in the United States as of June 2026, with employment types broken down into 97% Full Time, and 3% Contract. Highlights an 96% Physical, and 4% Remote job distribution, with an average salary of $41,593 per year, or $20 per hour.

PBX Operator

WILMINGTON CONVENTION HOTEL LLC

Wilmington, NC • On-site

Full-time

Posted 22 days ago

Job description

SUMMARY
The PBX Operator is responsible for:
  • Answer phones a pleasant and courteous manner.
  • Ensure that all prompt responses are completed.
  • Performs as concierge in most cases.

JOB RESPONSIBILITIES
The PBX's primary responsibilities will include:
  • Answers inbound phone calls and directs to appropriate area.
  • Serves as an information agent for the guests.
  • Cheerfully attempts to resolve any guest issues through the use of a prompt response log.
  • Performs as a reservation agent or front desk clerk as needed.
  • Maintains organization of work area.
  • Maintains organization of faxes, mail and log books.
  • Handles all Owner/Exchange Guest Inventory Checklists ensuring that each is completed in a timely manner and submitted for completion.
  • Uses proper key control as outlined by the standard operating procedures.
  • Completes daily call around.
  • Completes daily welcome calls to all new arrivals.
  • Witnesses shift deposits as necessary.

REQUIRED SKILLS AND ABILITY
  • Able to handle multiple tasks.
  • Guest service oriented.
  • Basic computer knowledge.
  • Team oriented.
  • Pleasant persona.
  • Basic phone knowledge.
  • Desire to learn.

REQUIRED EDUCATION AND EXPERIENCE
  • Education -High school diploma required.

Experience - No previous experience needed

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