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Pbx Operator Jobs in Dallas, TX (NOW HIRING)

HCA Healthcare

PBX Operator

Fort Worth, TX · On-site

As a(an) PBX Operator with Medical City Alliance you can be a part of an organization that is devoted to giving back! Job Summary and Qualifications As a PBX Operator, you will provide positive ...

Medical City Plano

PBX Operator

Plano, TX · On-site

Medical City Plano PBX Operator Full Time Evening Do you have the PRN career opportunities as a PBX Operator you want with your current employer? We have an exciting opportunity for you to join ...

The Adolphus

Telephone Operator (PBX)

Dallas, TX · On-site

A PBX Operator promptly and efficiently answers incoming calls on the hotel switchboard regarding reservations, hotel information, or guest concerns while maintaining a courteous and professional ...

Prime Healthcare

Patient Account Registrar

Mesquite, TX

$16.50 - $21.25/hr

Works closely with all facets of the Admitting department including PBX operator function and reception areas. Must be able to operate a computer to input and retrieve data. Ability to communicate ...

Prime Healthcare

Patient Account Registrar

Mesquite, TX

$16.50 - $21.25/hr

Works closely with all facets of the Admitting department including PBX operator function and reception areas. Must be able to operate a computer to input and retrieve data. Ability to communicate ...

Rosewood Hotel Group

RWMOT - PBX Agent

Dallas, TX · On-site

$14.75 - $18.75/hr

Monitor PBX emails and Front Office emails -ensure folio requests and other inquirires are responded to in a timely manner. This list of essential functions is not exhaustive and may be supplemented ...

Rosewood Hotel Group

RWMOT - PBX Agent

Dallas, TX · On-site

$14.75 - $18.75/hr

Monitor PBX emails and Front Office emails -ensure folio requests and other inquirires are responded to in a timely manner. This list of essential functions is not exhaustive and may be supplemented ...

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Pbx Operator information

See Dallas, TX salary details

$10

$19

$27

How much do pbx operator jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for pbx operator in Dallas, TX is $19.78, according to ZipRecruiter salary data. Most workers in this role earn between $15.48 and $21.63 per hour, depending on experience, location, and employer.

What is a PBX operator?

PBX Operators, or Private Branch Exchange Operators, are responsible for managing incoming and outgoing telephone calls within an organization. They operate a switchboard or computerized phone system to route calls to the appropriate departments or individuals. In addition to handling calls, PBX Operators may take messages, provide information to callers, and perform basic administrative tasks. Their role is essential in ensuring smooth communication within a company, especially in environments with high call volumes.

What are the key skills and qualifications needed to thrive as a PBX operator, and why are they important?

To thrive as a PBX Operator, you need excellent telephone etiquette, multitasking skills, and a high school diploma or equivalent. Familiarity with PBX phone systems, call management software, and office communication tools is typically required. Strong interpersonal skills, attention to detail, and the ability to remain calm under pressure help PBX Operators stand out. These skills ensure efficient communication flow, positive customer experiences, and smooth coordination within organizations.

What are some common challenges PBX operators face in managing high call volumes, and how can they effectively handle these situations?

PBX Operators often encounter periods of high call volume, especially during peak business hours or special events. Managing multiple incoming lines while maintaining professionalism and accuracy can be challenging. Effective operators rely on strong multitasking skills, prioritize urgent calls, and use standardized scripts to ensure consistency. Familiarity with the PBX system's features, such as call holding and transferring, also helps streamline workflow. Regular training and staying calm under pressure are key to successfully handling these busy periods.

What is the difference between Pbx Operator vs Receptionist?

AspectPbx OperatorReceptionist
CredentialsHigh school diploma; training in phone systemsHigh school diploma; customer service skills
Work EnvironmentCall centers, corporate offices, hotelsFront desk, corporate offices, medical facilities
Employer & Industry UsageTelecommunications, hospitality, corporateHealthcare, corporate, hospitality
Primary RoleManage phone systems, direct callsGreet visitors, handle inquiries

While both roles involve communication and customer interaction, a Pbx Operator primarily manages phone systems and directs calls within organizations, whereas a Receptionist handles visitor greetings and general front desk duties. The roles often overlap in customer service but differ in specific responsibilities and work environments.

How do you become a Pbx operator?

To become a PBX operator, individuals typically need a high school diploma or equivalent and should develop strong communication and customer service skills. On-the-job training is common, and familiarity with telephone systems and basic computer skills are often required; some employers may prefer candidates with previous experience in call centers or administrative roles.

Is being a Pbx operator a stressful job?

Being a PBX operator can be moderately stressful due to the need to handle multiple calls efficiently and maintain clear communication. The job often requires attention to detail, good customer service skills, and the ability to work in a fast-paced environment, but it generally involves routine tasks with predictable schedules. Stress levels vary depending on the work environment and call volume.
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Pbx Operator jobs near you
Infographic showing various Pbx Operator job openings in Dallas, TX as of August 2026, with employment types broken down into 47% Full Time, 50% Part Time, 2% Contract, and 1% Nights. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $41,145 per year, or $19.8 per hour.

PBX Operator

HCA Healthcare

Fort Worth, TX • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

HCA Healthcare rating

6.5

Company rating: 6.5 out of 10

Based on 2,307 frontline employees who took The Breakroom Quiz

612th of 898 rated healthcare providers

Job description

Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a(an) PBX Operator with Medical City Alliance you can be a part of an organization that is devoted to giving back!

Job Summary and Qualifications

As a PBX Operator, you will provide positive communication between patients, staff, physicians and the facility. Serve as a source of information for all customers and interact with physician’s office on behalf of our patients. Performing all duties in this position reinforces our commitment to excellent customer service. 

What You Will Do In This Role 

Responds to incoming calls in a timely manner and directs caller to appropriate destination providing a smooth, clear and professionally courteous communication practice. 

Provides the appropriate overhead paging and utilization of the Inforad paging software to page with internal pagers. 

Monitors all alarms located in PBX and notifies appropriate personnel as required. Responds quickly and accurately to disaster and emergency situations as required, remaining calm. 

Corrects and updates posted information as needed. Assists with the maintenance of directories on-call list, etc. Identifies inconsistencies and opportunities for improvement and offers solutions to departmental processes 

Accurately utilizes the features of the PBX consoles, headsets, telephones and other related equipment. 

Assist with maintaining cleanliness, safety and security of the PBX area. Maintains confidentiality, security and integrity of patient and organizational data. 

Attends all in-services and other training as made available. Participates on committees and special projects as made available or requested. 

What Qualifications You Will Need 

No Travel Required

No experience Required Years of Experience

Benefits

Medical City Alliance, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

  • Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
  • Wellbeing support, including free counseling and referral services
  • Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
  • Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
  • Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
  • Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

Medical City Alliance serves families from Fort Worth, Keller, Haslet, Saginaw and Tarrant County. Our 99+ bed hospital offers 30+ specialties. We offer 2 convenient ER locations, including our off-campus ER in Saginaw. Our maternity floor includes labor and delivery suites and c-section ORs. We have a well-baby nursery, postpartum rooms, and a Level III NICU. We offer compassionate care with state-of-the-art surgical equipment. Our hospital offers robotic surgery to perform procedures. Our facility provides comprehensive cardiology services. We prioritize early detection and treatment of heart disease. Our advanced technology provides quick results to our patients. Our patient satisfaction scores rank in the top decile of hospitals nationwide. Our physicians rank Medical City Alliance as excellent in quality of care. We are a part of the Medical City network of hospitals. Patients are ensured access to medical experts and advanced healthcare innovations across the network.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

 


"There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

Be a part of an organization that invests in you! We are reviewing applications for our PBX Operator opening. Qualified candidates will be contacted for interviews. Submit your application and help us raise the bar in patient care!

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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