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Overnight Pbx Operator Jobs (NOW HIRING)

Everline Resort & Spa

PBX Operator

CA · On-site

$25/hr

The PBX Operator is responsible for providing exceptional telephone and communication services to ... May work evenings, weekends, holidays, and overnight shifts. * Must be able to respond ...

CoralTree Hospitality

PBX Operator

Olympic Valley, CA · On-site

$25/hr

The PBX Operator is responsible for providing exceptional telephone and communication services to ... May work evenings, weekends, holidays, and overnight shifts. * Must be able to respond ...

HM Alpha Hotels & Resorts

Night Auditor

Houston, TX · On-site

$14.25 - $19/hr

Serve as Manager on Duty overnight, handling guest service needs and representing hotel leadership. * Perform PBX operator duties, supporting seamless communication. * Participate in meetings and ...

Hilton Garden Inn Beavercreek

Night Auditor

Dayton, OH · On-site

$20.66/hr

Serve as PBX Operator, utilizing the switchboard and other communication devices * Answer all ... Ability to work independently overnight in a fast-paced environment Middletown Hotel Management is ...

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Overnight Pbx Operator information

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How much do overnight pbx operator jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for overnight pbx operator in the United States is $20.00, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $21.88 per hour, depending on experience, location, and employer.

What is an overnight PBX operator?

Overnight PBX Operators are professionals responsible for managing a business's telephone switchboard during nighttime hours. Their main duties include answering incoming calls, directing calls to the appropriate departments or personnel, taking messages, and handling emergency communications. They often work in hotels, hospitals, or large organizations where 24/7 communication is essential. Overnight PBX Operators play a critical role in ensuring smooth communication flow when regular staff are not available. Attention to detail, strong communication skills, and the ability to handle stressful situations are important qualities for this role.

What are the key skills and qualifications needed to thrive as an overnight PBX operator?

To thrive as an Overnight PBX Operator, you need strong telephone etiquette, multitasking abilities, and basic computer literacy, often supported by a high school diploma or equivalent. Familiarity with PBX phone systems, hotel management software, and paging systems is typically required. Excellent communication, attention to detail, and the ability to remain calm under pressure are critical soft skills for this role. These skills ensure effective guest service, efficient coordination, and smooth communication during overnight shifts when support may be limited.

What are the biggest challenges faced by an overnight PBX operator, and how can they be managed effectively?

Overnight PBX Operators often work independently in a quieter environment, which can be both a benefit and a challenge. One of the main challenges is staying alert and focused during late hours, especially when call volume is low. Additionally, operators must be prepared to handle emergencies or unexpected situations when support staff may not be immediately available. Effective time management, strong communication skills, and familiarity with emergency protocols can help operators manage these challenges and ensure smooth operations throughout the night.

What is the difference between Overnight Pbx Operator vs Receptionist?

AspectOvernight Pbx OperatorReceptionist
CredentialsHigh school diploma; training in phone systemsHigh school diploma; customer service skills
Work Environment24/7 call centers, hotels, hospitalsOffice front desks, corporate buildings
Employer & IndustryHospitals, hotels, corporate officesBusinesses, medical offices, hotels
Search & Comparison IntentCommunication, call handling, shift workCustomer service, front desk duties

The Overnight Pbx Operator primarily manages phone systems during overnight shifts, focusing on call routing and communication. In contrast, a Receptionist handles front desk duties, greeting visitors, and administrative tasks during regular hours. While both roles require strong communication skills and customer service, the Overnight Pbx Operator specializes in telecommunication systems, often working overnight, whereas the Receptionist provides in-person support during daytime hours.

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Overnight Pbx Operator jobs near you
Infographic showing various Overnight Pbx Operator job openings in the United States as of August 2026, with employment types broken down into 38% Full Time, 60% Part Time, 1% Contract, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $41,593 per year, or $20 per hour.

PBX Operator

Everline Resort & Spa

CA • On-site

$25/hr

Full-time

Posted 24 days ago

Job description

Overview
Everline Resort & Spa is seeking a professional, service-oriented PBX Operator to join our People & Guest Services team. The PBX Operator is responsible for providing exceptional telephone and communication services to resort guests, visitors, and colleagues while serving as an important point of contact for the overall guest experience.
The ideal candidate is personable, calm under pressure, highly organized, and able to manage multiple communication channels while maintaining a professional and welcoming demeanor.
Responsibilities
  • Answer and direct incoming telephone calls promptly, professionally, and courteously.
  • Provide accurate information regarding resort amenities, outlets, services, operating hours, directions, and local attractions.
  • Handle guest requests and inquiries and coordinate with appropriate resort departments to ensure timely resolution.
  • Process wake-up calls and other guest telephone requests accurately.
  • Monitor and respond to emergency, security, and operational communications in accordance with resort procedures.
  • Maintain accurate knowledge of resort operations, room types, amenities, outlets, events, and activities.
  • Communicate effectively with Front Office, Housekeeping, Engineering, Security, Food & Beverage, Spa, Recreation, and other departments.
  • Use the resort telephone system, computer systems, radio communication, and other communication technology as required.
  • Document guest requests, messages, incidents, and follow-up information accurately.
  • Assist with emergency procedures and follow established communication protocols during emergencies.
  • Maintain confidentiality of guest information and resort operations.
  • Demonstrate knowledge of Lake Tahoe and surrounding areas to assist guests with local information and recommendations.
  • Maintain a professional, positive, and courteous attitude at all times.
  • Resolve guest concerns whenever possible and escalate issues appropriately when additional assistance is required.
  • Maintain a clean, organized, and professional work area.
  • Follow all resort policies, procedures, safety standards, and service standards.
  • Perform other duties and responsibilities as assigned by management.
Guest Service Expectations
The PBX Operator represents Everline Resort & Spa during many of the guest's first and most important interactions with the resort. Successful candidates will:
  • Create a warm and welcoming experience with every interaction.
  • Communicate clearly and professionally.
  • Listen carefully and demonstrate genuine concern for guest needs.
  • Remain calm and courteous during difficult or high-volume situations.
  • Anticipate guest needs and provide proactive assistance.
  • Protect guest privacy and confidential information.
  • Work collaboratively with all resort departments.

Qualifications
  • Previous hospitality, customer service, hotel, call center, or telephone experience preferred.
  • Excellent verbal communication and listening skills.
  • Professional telephone etiquette and a positive attitude.
  • Strong attention to detail and ability to multitask.
  • Basic computer skills and ability to learn resort systems.
  • Ability to remain calm and professional in a high-volume environment.
  • Flexible availability, including evenings, weekends, holidays, and overnight shifts as needed.
Working Conditions
  • Primarily works indoors at a PBX/communications workstation.
  • May spend extended periods sitting or standing.
  • Fast-paced environment with frequent guest and employee interactions.
  • May work evenings, weekends, holidays, and overnight shifts.
  • Must be able to respond appropriately to emergency situations.
Physical Requirements
With or without reasonable accommodation, the employee must be able to:
  • Sit and/or stand for extended periods.
  • Frequently use hands and fingers to operate telephones, keyboards, radios, and computer equipment.
  • Hear and communicate clearly by telephone, radio, and in person.
  • Maintain visual attention to computer screens and communication systems.
  • Occasionally walk throughout the resort to coordinate with departments.
  • Bend, reach, and move within the work area as needed.
  • Occasionally lift or carry items weighing up to 20-40 pounds.
Benefits & Resort Perks
Eligible Everline Resort & Spa team members may enjoy a range of benefits and employee perks, which may include:
  • Competitive pay and comprehensive benefits for eligible employees.
  • Employee discounts on resort dining, spa services, retail, and other resort experiences.
  • Discounted stays and travel opportunities through CoralTree Hospitality.
  • Access to resort amenities, including the fitness center, pools, hot tubs, hiking trails, and other recreational amenities, subject to applicable employee policies.
  • Ski and recreation discounts and opportunities to enjoy Palisades Tahoe and the surrounding Lake Tahoe area.
  • Employee dining and resort discounts.
  • Opportunities to work and build a career in a premier Lake Tahoe mountain resort.
  • A dynamic year-round environment with opportunities for professional growth and advancement.

Benefits, discounts, and resort privileges are subject to eligibility, applicable policies, availability, and change.
Why Everline?
Located at the base of Palisades Tahoe in beautiful Olympic Valley, Everline Resort & Spa offers team members the opportunity to work in one of Lake Tahoe's premier resort destinations, surrounded by year-round outdoor recreation, mountain scenery, and exceptional hospitality.
$25 hrly.

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