ZipRecruiter

Log In

1

Overnight Pbx Operator Jobs in Texas (NOW HIRING)

HM Alpha Hotels & Resorts

Night Auditor

Houston, TX · On-site

$14.25 - $19/hr

Serve as Manager on Duty overnight, handling guest service needs and representing hotel leadership. * Perform PBX operator duties, supporting seamless communication. * Participate in meetings and ...

HM Alpha Hotels

Night Auditor

Houston, TX · On-site

$14.25 - $19/hr

Serve as Manager on Duty overnight, handling guest service needs and representing hotel leadership. * Perform PBX operator duties, supporting seamless communication. * Participate in meetings and ...

All JobsPbx Operator JobsOvernight Pbx Operator JobsOvernight Pbx Operator Jobs in Texas

Overnight Pbx Operator information

What is an overnight PBX operator?

Overnight PBX Operators are professionals responsible for managing a business's telephone switchboard during nighttime hours. Their main duties include answering incoming calls, directing calls to the appropriate departments or personnel, taking messages, and handling emergency communications. They often work in hotels, hospitals, or large organizations where 24/7 communication is essential. Overnight PBX Operators play a critical role in ensuring smooth communication flow when regular staff are not available. Attention to detail, strong communication skills, and the ability to handle stressful situations are important qualities for this role.

What are the key skills and qualifications needed to thrive as an overnight PBX operator?

To thrive as an Overnight PBX Operator, you need strong telephone etiquette, multitasking abilities, and basic computer literacy, often supported by a high school diploma or equivalent. Familiarity with PBX phone systems, hotel management software, and paging systems is typically required. Excellent communication, attention to detail, and the ability to remain calm under pressure are critical soft skills for this role. These skills ensure effective guest service, efficient coordination, and smooth communication during overnight shifts when support may be limited.

What are the biggest challenges faced by an overnight PBX operator, and how can they be managed effectively?

Overnight PBX Operators often work independently in a quieter environment, which can be both a benefit and a challenge. One of the main challenges is staying alert and focused during late hours, especially when call volume is low. Additionally, operators must be prepared to handle emergencies or unexpected situations when support staff may not be immediately available. Effective time management, strong communication skills, and familiarity with emergency protocols can help operators manage these challenges and ensure smooth operations throughout the night.

What is the difference between Overnight Pbx Operator vs Receptionist?

AspectOvernight Pbx OperatorReceptionist
CredentialsHigh school diploma; training in phone systemsHigh school diploma; customer service skills
Work Environment24/7 call centers, hotels, hospitalsOffice front desks, corporate buildings
Employer & IndustryHospitals, hotels, corporate officesBusinesses, medical offices, hotels
Search & Comparison IntentCommunication, call handling, shift workCustomer service, front desk duties

The Overnight Pbx Operator primarily manages phone systems during overnight shifts, focusing on call routing and communication. In contrast, a Receptionist handles front desk duties, greeting visitors, and administrative tasks during regular hours. While both roles require strong communication skills and customer service, the Overnight Pbx Operator specializes in telecommunication systems, often working overnight, whereas the Receptionist provides in-person support during daytime hours.

What are popular job titles related to Overnight Pbx Operator jobs in Texas?

For Overnight Pbx Operator jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Overnight Pbx Operator jobs in Texas look for?

The top searched job categories for Overnight Pbx Operator jobs in Texas are:

What cities in Texas are hiring for Overnight Pbx Operator jobs?

Cities in Texas with the most Overnight Pbx Operator job openings:

Overnight Pbx Operator jobs near you
Infographic showing various Overnight Pbx Operator job openings in Texas as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Night Auditor

HM Alpha Hotels & Resorts

Houston, TX • On-site

$14.25 - $19/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 11 days ago

Job description

The Night Audit Agent plays a critical role in ensuring financial accuracy and operational readiness for the hotel. By overseeing nightly audit procedures, reconciling revenue, and preparing the front office for the next day, this position directly contributes to maintaining profitability, guest satisfaction, and smooth operational flow. Acting as both a Guest Service representative and Manager on Duty during overnight hours, the role provides leadership and ensures that high service standards are consistently upheld.

HOW YOU’LL SHAPE THE EXPERIENCE & FUTURE

  • Conduct nightly audit procedures in line with hotel and company policies to ensure accurate allocation of revenue across all departments.
  • Reconcile cash receipts and deposits, maintaining financial integrity and accountability.
  • Prepare the front office for the upcoming day’s operations, resetting systems and ensuring smooth business continuity.
  • Serve as Manager on Duty overnight, handling guest service needs and representing hotel leadership.
  • Perform PBX operator duties, supporting seamless communication.
  • Participate in meetings and training programs to enhance skills and improve departmental performance.
  • Greet guests warmly and provide exceptional service to ensure a positive and memorable stay.
  • Other duties as assigned.

KEY STRENGTHS FOR SUCCESS

  • Strong attention to detail with the ability to reconcile financial records accurately.
  • Leadership presence during overnight hours with proven problem-solving and decision-making skills.
  • Excellent communication and interpersonal abilities, fostering guest satisfaction and team collaboration.
  • Flexibility and adaptability, with the capacity to manage multiple responsibilities simultaneously.
  • Commitment to guest service excellence and professional hospitality standards.

PROFESSIONAL EXPERIENCE

  • 1–2 years of hotel or guest service experience preferred.
  • Prior exposure to front desk operations or auditing responsibilities is a plus.

ACADEMIC BACKGROUND

  • High School Diploma or equivalent required.

Benefits

  • Medical, dental, and vision (HSA available)
  • Company-paid disability & life insurance
  • Employee Assistance Program
  • Supplemental benefits
  • 401(k) with match
  • Employee discounts
  • Paid vacation & sick time