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Overnight Pbx Operator Jobs (NOW HIRING)

Principle Choice Solutions LLC

Switchboard Operator

Boyers, PA · On-site

$16.25 - $20.75/hr

Support after-hours, overnight, weekend, and holiday coverage requirements as required by contract ... Familiarity with VoIP, PBX, Cisco, Avaya, Teams Calling, or similar communications systems is ...

Hyatt

Night Audit

Renton, WA

$24 - $31.20/hr

Also oversees the front office during the overnight shift Hyatt associates work in an environment ... Act as PBX operator during the audit shift. * Attend and actively participate in all front office ...

Mainsailhotels

Night Auditor

Fort Myers, FL · On-site

$14 - $18.75/hr

Night Auditor covers the overnight shift and closes all reporting functions for the day. This ... Provide relief support to hotel PBX operator during shift * Follow all specified procedures to ...

Mainsail Hotels

Night Auditor

Fort Myers, FL · On-site

$14 - $18.75/hr

Night Auditor Night Auditor covers the overnight shift and closes all reporting functions for the ... Provide relief support to hotel PBX operator during shift * Follow all specified procedures to ...

Resorts World New York

Guest Service Agent

Jamaica, NY

$31.48/hr

... as PBX operator, bell person, and door person, upon request by the manager. * Take, record and ... Ability to work flexible schedule (AM, PM, Overnight, Weekends & Holidays) * High school graduate.

Hyatt Hotels Corporation

Night Audit

Renton, WA · On-site

$24 - $31.20/hr

Also oversees the front office during the overnight shift Hyatt associates work in an environment ... Act as PBX operator during the audit shift. * Attend and actively participate in all front office ...

Resorts World New York

Guest Service Agent

NY · On-site

$31.48 - $35.41/hr

... as PBX operator, bell person, and door person, upon request by the manager. * Take, record and ... Ability to work flexible schedule (AM, PM, Overnight, Weekends & Holidays) * High school graduate.

TWIN TIER HOSPITALITY

Guest Service Agent

Columbus, OH

$14.50 - $18.25/hr

Check luggage for hotel guests both for day and overnight. (15%) NON-ESSENTIAL FUNCTIONS ... PBX Operator, and Reservationist. * Verify registration cards against computer to ensure accuracy ...

TWIN TIER HOSPITALITY

Guest Service Agent

Harrisburg, PA

$14.75 - $18.75/hr

Check luggage for hotel guests both for day and overnight. (15%) NON-ESSENTIAL FUNCTIONS ... PBX Operator, and Reservationist. * Verify registration cards against computer to ensure accuracy ...

Twin Tier Hospitality

Guest Service Agent

Independence, OH · On-site

$14.75 - $18.75/hr

Check luggage for hotel guests both for day and overnight. (15%) Non-Essential Functions ... PBX Operator, and Reservationist. * Verify registration cards against computer to ensure accuracy ...

TWIN TIER HOSPITALITY

Guest Service Agent

Columbus, OH

$14.50 - $18.25/hr

Check luggage for hotel guests both for day and overnight. (15%) NON-ESSENTIAL FUNCTIONS ... PBX Operator, and Reservationist. * Verify registration cards against computer to ensure accuracy ...

TWIN TIER HOSPITALITY

Guest Service Agent

Independence, OH · On-site

$14.75 - $18.75/hr

Check luggage for hotel guests both for day and overnight. (15%) NON-ESSENTIAL FUNCTIONS ... PBX Operator, and Reservationist. * Verify registration cards against computer to ensure accuracy ...

Twin Tier Hospitality

Guest Service Agent

Strongsville, OH · On-site

$13.75 - $17.50/hr

Check luggage for hotel guests both for day and overnight. (15%) NON-ESSENTIAL FUNCTIONS ... PBX Operator, and Reservationist. * Verify registration cards against computer to ensure accuracy ...

TWIN TIER HOSPITALITY

Guest Service Agent

Columbus, OH · On-site

$14.50 - $18.25/hr

Check luggage for hotel guests both for day and overnight. (15%) NON-ESSENTIAL FUNCTIONS ... PBX Operator, and Reservationist. * Verify registration cards against computer to ensure accuracy ...

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Overnight Pbx Operator information

See salary details

$10

$19

$27

How much do overnight pbx operator jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for overnight pbx operator in the United States is $20.00, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $21.88 per hour, depending on experience, location, and employer.

What is an overnight PBX operator?

Overnight PBX Operators are professionals responsible for managing a business's telephone switchboard during nighttime hours. Their main duties include answering incoming calls, directing calls to the appropriate departments or personnel, taking messages, and handling emergency communications. They often work in hotels, hospitals, or large organizations where 24/7 communication is essential. Overnight PBX Operators play a critical role in ensuring smooth communication flow when regular staff are not available. Attention to detail, strong communication skills, and the ability to handle stressful situations are important qualities for this role.

What are the key skills and qualifications needed to thrive as an overnight PBX operator?

To thrive as an Overnight PBX Operator, you need strong telephone etiquette, multitasking abilities, and basic computer literacy, often supported by a high school diploma or equivalent. Familiarity with PBX phone systems, hotel management software, and paging systems is typically required. Excellent communication, attention to detail, and the ability to remain calm under pressure are critical soft skills for this role. These skills ensure effective guest service, efficient coordination, and smooth communication during overnight shifts when support may be limited.

What are the biggest challenges faced by an overnight PBX operator, and how can they be managed effectively?

Overnight PBX Operators often work independently in a quieter environment, which can be both a benefit and a challenge. One of the main challenges is staying alert and focused during late hours, especially when call volume is low. Additionally, operators must be prepared to handle emergencies or unexpected situations when support staff may not be immediately available. Effective time management, strong communication skills, and familiarity with emergency protocols can help operators manage these challenges and ensure smooth operations throughout the night.

What is the difference between Overnight Pbx Operator vs Receptionist?

AspectOvernight Pbx OperatorReceptionist
CredentialsHigh school diploma; training in phone systemsHigh school diploma; customer service skills
Work Environment24/7 call centers, hotels, hospitalsOffice front desks, corporate buildings
Employer & IndustryHospitals, hotels, corporate officesBusinesses, medical offices, hotels
Search & Comparison IntentCommunication, call handling, shift workCustomer service, front desk duties

The Overnight Pbx Operator primarily manages phone systems during overnight shifts, focusing on call routing and communication. In contrast, a Receptionist handles front desk duties, greeting visitors, and administrative tasks during regular hours. While both roles require strong communication skills and customer service, the Overnight Pbx Operator specializes in telecommunication systems, often working overnight, whereas the Receptionist provides in-person support during daytime hours.

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Cities with the most Overnight Pbx Operator job openings:

What states have the most Overnight Pbx Operator jobs?

States with the most job openings for Overnight Pbx Operator jobs include:

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The top searched job categories for Overnight Pbx Operator jobs are:

Overnight Pbx Operator jobs near you
Infographic showing various Overnight Pbx Operator job openings in the United States as of August 2026, with employment types broken down into 39% Full Time, 59% Part Time, 1% Contract, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $41,593 per year, or $20 per hour.

Switchboard Operator

Principle Choice Solutions LLC

Atlanta, GA • On-site

$17.98/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

PRINCIPLE CHOICE SOLUTIONS
Switchboard Operator

POSITION PURPOSE
The Switchboard Operator serves as the primary point of contact for incoming calls to a federal customer and is responsible for operating a multi-line telephone console, routing callers to the appropriate offices or personnel, providing approved directory and general information assistance, and supporting emergency notification protocols. The position ensures callers receive professional, timely, and accurate assistance while supporting uninterrupted communications operations.
ORGANIZATION
This position reports to the Site Supervisor or Program Manager.
The Switchboard Operator supports federal facility operations and serves as a communication hub between the public, agency personnel, contractor staff, emergency responders, and designated duty officers.
ESSENTIAL FUNCTIONS
  • Answer a high volume of incoming calls promptly, professionally, and in accordance with customer greeting and etiquette standards.
  • Screen callers to determine the nature of requests and route calls to the appropriate government office, contractor point of contact, or voicemail box.
  • Provide accurate general information including office hours, contact information, extensions, and facility information using approved directories and resources.
  • Operate and manage multi-line VoIP or PBX telephone systems, including transferring, conferencing, holding, and paging functions.
  • Support after-hours, overnight, weekend, and holiday coverage requirements as required by contract operations.
  • Maintain and update telephone directories, extension lists, on-call rosters, and duty officer contact lists.
  • Coordinate with directory administrators to ensure staffing and contact information remains accurate and current.
  • Track call volume, misrouted calls, and directory errors for operational reporting and continuous improvement efforts.
  • Serve as the initial point of contact for emergency calls received through the switchboard and follow established Emergency Action Plan procedures.
  • Initiate authorized paging, overhead announcements, and mass-notification procedures during emergency situations.
  • Notify designated duty officers, Facility Security Officers, emergency responders, and other personnel in accordance with site protocols.
  • Maintain accurate logs and records for emergency, medical, safety, and security-related calls.
  • Provide backup receptionist or visitor support functions when assigned.
  • Maintain confidentiality of caller information and internal directory information.
  • Comply with all site security requirements, telecommunications policies, customer rules, and company standards of conduct.
  • Report suspicious calls, bomb threats, harassment concerns, adverse information, or security incidents in accordance with site procedures and federal guidance.
  • Perform other related duties as assigned to support communications and facility operations.

KNOWLEDGE & EXPERIENCE
 
  • Employment is contingent upon obtaining and maintaining a favorable Tier 1 background investigation (SF 85) and HSPD-12 Personnel Identity Verification (PIV) or Common Access Card (CAC) credential and enrollment in the Continuous Vetting (CV) program.
  • High school diploma or equivalent required.
  • Minimum one year of experience operating a multi-line telephone system, reception desk, call center console, or similar communications position.
  • Strong customer-service skills with a professional, courteous, and articulate speaking voice.
  • Ability to type at least 30 words per minute and navigate directories and software systems while actively handling calls.
  • Basic proficiency with Microsoft Outlook, Microsoft Teams, and web-based directory applications.
  • Ability to remain calm and follow procedures during high-volume or emergency call situations.
  • Familiarity with VoIP, PBX, Cisco, Avaya, Teams Calling, or similar communications systems is preferred.
  • Experience supporting a federal facility, military installation, courthouse, healthcare facility, or government agency is preferred.
  • Must be a U.S. citizen; work sponsorship is not available due to federal security restrictions.

MACHINES & EQUIPMENT
The incumbent must be able to effectively operate multi-line telephone consoles, PBX or VoIP communication systems, headsets, paging systems, directory applications, computers, printers, scanners, and other office equipment required to perform assigned duties. The position may also utilize emergency notification systems, call-logging software, and facility communication platforms.
PHYSICAL REQUIREMENTS
Must be able to lift and carry up to 20 pounds.
Must be able to sit for extended periods while operating a switchboard console, answering calls, wearing a headset, and utilizing computer systems. Frequent keyboard use, telephone communication, and console operation are required.
WORKING CONDITIONS
The incumbent works in a remote, telework, hybrid, or office environment that is not substantially exposed to adverse environmental conditions such as heat, cold, or extreme noise. Routine periods of computer use, data entry, record review, case processing, and telephone communication are required.
The position may support fluctuating workloads, expedited requests, changing investigative requirements, and future technology implementations as operational needs require.
The incumbent works in a standard office, communications center, reception area, or federal facility environment.
The position may require shift work, including evenings, nights, weekends, and holidays, depending on contract coverage requirements.
Security, privacy, emergency response, workplace safety, and telecommunications training will be provided as part of this role. Employees are expected to comply with all contract security requirements, credentialing requirements, and facility access requirements.
The above statements are intended to describe the general nature of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
Principle Choice Solutions is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, parental status, national origin, disability, genetic information, political affiliation, protected veteran status, sexual orientation, gender identity or expression, or any other non-merit-based factors or characteristic protected by federal, state, or local laws.
 

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