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Pbx Operator Jobs in Atlanta, GA (NOW HIRING)

Shepherd Center

PBX Operator, part-time

Atlanta, GA · On-site

The PBX Operator is a highly interactive role, answering and directing calls and providing information to the outside community as well as internal patients, visitors, and staff. This role also ...

Shepherd Center

PBX Operator, part-time

Atlanta, GA · On-site

The PBX Operator is a highly interactive role, answering and directing calls and providing information to the outside community as well as internal patients, visitors, and staff. This role also ...

Piedmont Healthcare Inc.

PBX Operator

Conyers, GA · On-site

S. Diploma or General Education Degree (GED) Required Work Experience * 1 year PBX experience Preferred * Experience working in a healthcare setting Preferred Licenses and Certifications * None ...

Piedmont Healthcare Inc.

PBX Operator

Atlanta, GA · On-site

Education * H.S. Diploma or General Education Degree (GED) Required Work Experience * 1 year PBX experience Preferred * Experience working in a healthcare setting Preferred Licenses and ...

New

Piedmont Healthcare Inc.

PBX Operator

Atlanta, GA · On-site

S. Diploma or General Education Degree (GED) Required Work Experience * 1 year PBX experience Preferred * Experience working in a healthcare setting Preferred Licenses and Certifications * None ...

Piedmont Healthcare Inc.

PBX Operator

Atlanta, GA · On-site

S. Diploma or General Education Degree (GED) Required Work Experience * 1 year PBX experience Preferred * Experience working in a healthcare setting Preferred Licenses and Certifications * None ...

Piedmont Healthcare Inc.

PBX Operator

Conyers, GA · On-site

S. Diploma or General Education Degree (GED) Required Work Experience * 1 year PBX experience Preferred * Experience working in a healthcare setting Preferred Licenses and Certifications * None ...

HEI Hotels and Resorts

PBX Operator

Atlanta, GA · On-site

About Us Join Team Whitley! Located right in the heart of Buckhead with convenient access to the highway and two Marta Train stations, the Whitley has an awe-inspiring view of the city skyline.

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Pbx Operator information

See Atlanta, GA salary details

$10

$19

$26

How much do pbx operator jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for pbx operator in Atlanta, GA is $19.23, according to ZipRecruiter salary data. Most workers in this role earn between $15.05 and $21.06 per hour, depending on experience, location, and employer.

What is a PBX operator?

PBX Operators, or Private Branch Exchange Operators, are responsible for managing incoming and outgoing telephone calls within an organization. They operate a switchboard or computerized phone system to route calls to the appropriate departments or individuals. In addition to handling calls, PBX Operators may take messages, provide information to callers, and perform basic administrative tasks. Their role is essential in ensuring smooth communication within a company, especially in environments with high call volumes.

What are the key skills and qualifications needed to thrive as a PBX operator, and why are they important?

To thrive as a PBX Operator, you need excellent telephone etiquette, multitasking skills, and a high school diploma or equivalent. Familiarity with PBX phone systems, call management software, and office communication tools is typically required. Strong interpersonal skills, attention to detail, and the ability to remain calm under pressure help PBX Operators stand out. These skills ensure efficient communication flow, positive customer experiences, and smooth coordination within organizations.

What are some common challenges PBX operators face in managing high call volumes, and how can they effectively handle these situations?

PBX Operators often encounter periods of high call volume, especially during peak business hours or special events. Managing multiple incoming lines while maintaining professionalism and accuracy can be challenging. Effective operators rely on strong multitasking skills, prioritize urgent calls, and use standardized scripts to ensure consistency. Familiarity with the PBX system's features, such as call holding and transferring, also helps streamline workflow. Regular training and staying calm under pressure are key to successfully handling these busy periods.

What is the difference between Pbx Operator vs Receptionist?

AspectPbx OperatorReceptionist
CredentialsHigh school diploma; training in phone systemsHigh school diploma; customer service skills
Work EnvironmentCall centers, corporate offices, hotelsFront desk, corporate offices, medical facilities
Employer & Industry UsageTelecommunications, hospitality, corporateHealthcare, corporate, hospitality
Primary RoleManage phone systems, direct callsGreet visitors, handle inquiries

While both roles involve communication and customer interaction, a Pbx Operator primarily manages phone systems and directs calls within organizations, whereas a Receptionist handles visitor greetings and general front desk duties. The roles often overlap in customer service but differ in specific responsibilities and work environments.

How do you become a Pbx operator?

To become a PBX operator, individuals typically need a high school diploma or equivalent and should develop strong communication and customer service skills. On-the-job training is common, and familiarity with telephone systems and basic computer skills are often required; some employers may prefer candidates with previous experience in call centers or administrative roles.

Is being a Pbx operator a stressful job?

Being a PBX operator can be moderately stressful due to the need to handle multiple calls efficiently and maintain clear communication. The job often requires attention to detail, good customer service skills, and the ability to work in a fast-paced environment, but it generally involves routine tasks with predictable schedules. Stress levels vary depending on the work environment and call volume.
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Pbx Operator jobs near you
Infographic showing various Pbx Operator job openings in Atlanta, GA as of August 2026, with employment types broken down into 46% Full Time, 51% Part Time, 2% Contract, and 1% Nights. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $39,998 per year, or $19.2 per hour.

Lead PBX Operator

Piedmont Healthcare Inc.

Snellville, GA • On-site

Full-time

Re-posted 7 days ago

Piedmont Healthcare rating

7.1

Company rating: 7.1 out of 10

Based on 468 frontline employees who took The Breakroom Quiz

379th of 898 rated healthcare providers

Job description

Operates multiple-call telephone switchboard system; provides routine information as needed and routes calls to appropriate person or location. Operates facility-wide paging system. Responds to codes and alarms in a timely manner. Operates Emergency Communication equipment to communicate with hospital staff at all locations plus local and state agencies. Serves as a resource including training of other PBX Operators. Assists as needed in establishing the weekly work schedules ensuring adequate coverage of the PBX service.
Operates multiple-call telephone switchboard system; provides routine information as needed and routes calls to appropriate person or location. Operates facility-wide paging system. Responds to codes and alarms in a timely manner. Operates Emergency Communication equipment to communicate with hospital staff at all locations plus local and state agencies. Serves as a resource including training of other PBX Operators. Assists as needed in establishing the weekly work schedules ensuring adequate coverage of the PBX service.
Education
  • H.S. Diploma or General Education Degree (GED) Required
Work Experience
  • 1 year PBX experience Required

  • Experience working in a healthcare setting Preferred

  • Supervisory experience Preferred
Licenses and Certifications
  • None Required

Eastside Medical Center

What Piedmont Healthcare employees say

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