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Pbx Operator Jobs in Atlanta, GA (NOW HIRING)

Shepherd Center

PBX Operator

Atlanta, GA

The PBX Operator is a highly interactive role, answering and directing calls and providing information to the outside community as well as internal patients, visitors, and staff. This role also ...

Shepherd Center

PBX Operator

Atlanta, GA · On-site

The PBX Operator is a highly interactive role, answering and directing calls and providing information to the outside community as well as internal patients, visitors, and staff. This role also ...

HEI Hotels and Resorts

PBX Operator

Atlanta, GA · On-site

About Us Join Team Whitley! Located right in the heart of Buckhead with convenient access to the highway and two Marta Train stations, the Whitley has an awe-inspiring view of the city skyline.

Mainsail Hotels

Front Office Supervisor

Atlanta, GA · On-site

... PBX Operator. The person in this role will ensure the Front Desk Staff provides exemplary service to all hotel guests to deliver a memorable guest experience. Must be flexible and available to work ...

New

Mainsailhotels

Front Office Supervisor

Atlanta, GA · On-site

... PBX Operator. The person in this role will ensure the Front Desk Staff provides exemplary service to all hotel guests to deliver a memorable guest experience. Must be flexible and available to work ...

New

Alan B. Miller Medical Center

RECEPTIONIST-PRN

Atlanta, GA · On-site

$15.25 - $20/hr

Behavioral Health (Hospital) Receptionist / Switchboard Operator The Behavioral Health (Hospital) Receptionist / Switchboard Operator (PBX) is needed to work PRN (On-Call) on weekends and some ...

Legacy Ventures

Guest Service Agent

Atlanta, GA · On-site

$14.50 - $18.25/hr

Follow service standards, dress code, and safety procedures * Assist with front desk operations, including PBX and reservationist duties as needed * Create a welcoming environment through ...

Legacy Ventures

Guest Service Agent

Tucker, GA · On-site

$14.25 - $18/hr

Follow service standards, dress code, and safety procedures * Assist with front desk operations, including PBX and reservationist duties as needed * Create a welcoming environment through ...

Legacy Ventures Management

Guest Service Agent

Tucker, GA · On-site

$14.25 - $18/hr

Follow service standards, dress code, and safety procedures * Assist with front desk operations, including PBX and reservationist duties as needed * Create a welcoming environment through ...

Legacy Ventures Management

Guest Service Agent

Atlanta, GA · On-site

$14.50 - $18.25/hr

Follow service standards, dress code, and safety procedures * Assist with front desk operations, including PBX and reservationist duties as needed * Create a welcoming environment through ...

Legacy Ventures

Guest Service Agent

Atlanta, GA · On-site

$16/hr

Follow service standards, dress code, and safety procedures * Assist with front desk operations, including PBX and reservationist duties as needed * Create a welcoming environment through ...

Legacy Ventures Management

Guest Service Agent

Tucker, GA · On-site

$14.25 - $18/hr

Follow service standards, dress code, and safety procedures * Assist with front desk operations, including PBX and reservationist duties as needed * Create a welcoming environment through ...

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Pbx Operator information

See Atlanta, GA salary details

$10

$19

$26

How much do pbx operator jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for pbx operator in Atlanta, GA is $19.23, according to ZipRecruiter salary data. Most workers in this role earn between $15.05 and $21.06 per hour, depending on experience, location, and employer.

What is a PBX operator?

PBX Operators, or Private Branch Exchange Operators, are responsible for managing incoming and outgoing telephone calls within an organization. They operate a switchboard or computerized phone system to route calls to the appropriate departments or individuals. In addition to handling calls, PBX Operators may take messages, provide information to callers, and perform basic administrative tasks. Their role is essential in ensuring smooth communication within a company, especially in environments with high call volumes.

What are the key skills and qualifications needed to thrive as a PBX operator, and why are they important?

To thrive as a PBX Operator, you need excellent telephone etiquette, multitasking skills, and a high school diploma or equivalent. Familiarity with PBX phone systems, call management software, and office communication tools is typically required. Strong interpersonal skills, attention to detail, and the ability to remain calm under pressure help PBX Operators stand out. These skills ensure efficient communication flow, positive customer experiences, and smooth coordination within organizations.

What are some common challenges PBX operators face in managing high call volumes, and how can they effectively handle these situations?

PBX Operators often encounter periods of high call volume, especially during peak business hours or special events. Managing multiple incoming lines while maintaining professionalism and accuracy can be challenging. Effective operators rely on strong multitasking skills, prioritize urgent calls, and use standardized scripts to ensure consistency. Familiarity with the PBX system's features, such as call holding and transferring, also helps streamline workflow. Regular training and staying calm under pressure are key to successfully handling these busy periods.

What is the difference between Pbx Operator vs Receptionist?

AspectPbx OperatorReceptionist
CredentialsHigh school diploma; training in phone systemsHigh school diploma; customer service skills
Work EnvironmentCall centers, corporate offices, hotelsFront desk, corporate offices, medical facilities
Employer & Industry UsageTelecommunications, hospitality, corporateHealthcare, corporate, hospitality
Primary RoleManage phone systems, direct callsGreet visitors, handle inquiries

While both roles involve communication and customer interaction, a Pbx Operator primarily manages phone systems and directs calls within organizations, whereas a Receptionist handles visitor greetings and general front desk duties. The roles often overlap in customer service but differ in specific responsibilities and work environments.

How do you become a Pbx operator?

To become a PBX operator, individuals typically need a high school diploma or equivalent and should develop strong communication and customer service skills. On-the-job training is common, and familiarity with telephone systems and basic computer skills are often required; some employers may prefer candidates with previous experience in call centers or administrative roles.

Is being a Pbx operator a stressful job?

Being a PBX operator can be moderately stressful due to the need to handle multiple calls efficiently and maintain clear communication. The job often requires attention to detail, good customer service skills, and the ability to work in a fast-paced environment, but it generally involves routine tasks with predictable schedules. Stress levels vary depending on the work environment and call volume.
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Pbx Operator jobs near you
Infographic showing various Pbx Operator job openings in Atlanta, GA as of August 2026, with employment types broken down into 71% Full Time, and 29% Part Time. Highlights an 100% In-person job distribution, with an average salary of $39,998 per year, or $19.2 per hour.

PBX Operator

Shepherd Center

Atlanta, GA

Full-time

Posted 7 days ago

Shepherd Center rating

8.9

Company rating: 8.9 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

24th of 1,064 rated hospitals

Job description

About Shepherd Center

With five decades of experience, Shepherd Center provides world-class clinical care, research, and family support for people experiencing the most complex conditions, including spinal cord and brain injuries, multi-trauma, traumatic amputations, stroke, multiple sclerosis, and pain. An elite center ranked byU.S. Newsas one of the nation's top hospitals for rehabilitation, Shepherd Center is also recognized as both Spinal Cord Injury and Traumatic Brain Injury Model Systems. Shepherd is the only rehabilitation facility in the nation with an intensive care unit on-site, allowing us to care for the most complex patients and begin the rehabilitation process sooner. Shepherd Center treats thousands of patients annually with unmatched expertise and unwavering compassion to help them begin again.

Shepherd Center's culture is one of hope, humor, and hard work. You will enjoy career growth, strong relationships with co-workers, strong support from leadership, and fun activities that have kept over 12% of staff members working at Shepherd for more than 20 years.

The PBX Operator is a highly interactive role, answering and directing calls and providing information to the outside community as well as internal patients, visitors, and staff. This role also directs and addresses inquiries of front entrance walk-in traffic.

JOB RESPONSIBILITIES

The PBX Operator performs several duties to facilitate communications into the Center.
Accountabilities:

  • Answers all incoming PBX calls for the hospital, interviewing callers and directing calls to the appropriate location.
  • Clearly conveys and receives messages to meet the needs of all stakeholders.
  • Understands and meets the needs of customers, responding with courtesy, clarity, and accuracy to all inquiries.
  • Greets and provides information to patients, families, vendors, and all other visitors.
  • Monitors the work environment to ensure functionality, safety, and teamwork.
  • Ensures optimal coverage for shifts they are responsible for and reports any problems perceived, potential, or real to Supervisor in a timely manner.

REQUIRED MINIMUM EDUCATION

  • High School Diploma or equivalent.

REQUIRED MINIMUM CERTIFICATION

  • None required

REQUIRED MINIMUM EXPERIENCE

  • One year PBX experience, receiving and directing large volume of incoming calls, preferably in a healthcare setting.

REQUIRED MINIMUM SKILLS

  • Excellent interpersonal and communication skills.
  • General computer experience required.

PREFERRED QUALIFICATIONS

  • None

PHYSICAL DEMANDS

  • None

WORKING CONDITIONS

  • Computer work
  • Standing desk option

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be an exhaustive list of all job duties performed by the personnel so classified.

What Shepherd Center employees say

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