Tier 1-2 IT Support Analyst, Centreville, VA We are seeking a Tier 1-2 Support Analyst with 2 to 4 years of Helpdesk Technician experience. You should enjoy interacting with clients to solve their IT ...
Tier 1-2 IT Support Analyst, Centreville, VA We are seeking a Tier 1-2 Support Analyst with 2 to 4 years of Helpdesk Technician experience. You should enjoy interacting with clients to solve their IT ...
IT Support Analyst
$37K - $63K/yr
JOB TITLE: IT Support Analyst Position Summary: We areseekinga motivated and detail-oriented IT Specialist to join our IT team. This roleis responsible forproviding technical support,maintainingIT ...
IT Support Analyst
$37K - $63K/yr
JOB TITLE: IT Support Analyst Position Summary: We areseekinga motivated and detail-oriented IT Specialist to join our IT team. This roleis responsible forproviding technical support,maintainingIT ...
IT Support Analyst/Helpdesk
Los Angeles, CA · On-site
$46 - $50/hr
Minimum 2 years of relevant IT support experience The IT Support Analyst II/Helpdesk role is a hands-on, customer-focused position responsible for delivering comprehensive technical support across ...
Quick apply
IT Support Analyst/Helpdesk
Los Angeles, CA · On-site
$46 - $50/hr
Minimum 2 years of relevant IT support experience The IT Support Analyst II/Helpdesk role is a hands-on, customer-focused position responsible for delivering comprehensive technical support across ...
IT Support Analyst II
Chandler, AZ · On-site
The IT Support Analyst will be responsible for providing technical support and assistance to our employees and clients, ensuring that our systems and software are up and running smoothly. The ideal ...
IT Support Analyst II
Chandler, AZ · On-site
The IT Support Analyst will be responsible for providing technical support and assistance to our employees and clients, ensuring that our systems and software are up and running smoothly. The ideal ...
IT Support Analyst I
Peoria, IL · On-site
$22.12 - $25/hr
Under the supervision of the Information Security Supervisor, the IT Support Analyst I is responsible for: * Under the supervision of the Information Security Supervisor, the IT Support Analyst I is ...
IT Support Analyst I
Peoria, IL · On-site
$22.12 - $25/hr
Under the supervision of the Information Security Supervisor, the IT Support Analyst I is responsible for: * Under the supervision of the Information Security Supervisor, the IT Support Analyst I is ...
IT Support Analyst - Classroom AV Support
Rochester, NY · On-site
$26.50 - $27.50/hr
Position Details Position Information Position Title IT Support Analyst - Classroom AV Support Position Type Staff Requisition Number ST171 Department Information Tech Services Title of Supervisor ...
IT Support Analyst - Classroom AV Support
Rochester, NY · On-site
$26.50 - $27.50/hr
Position Details Position Information Position Title IT Support Analyst - Classroom AV Support Position Type Staff Requisition Number ST171 Department Information Tech Services Title of Supervisor ...
IT Support Analyst
Edgewood, MD · On-site
The IT Support Analyst would be responsible for the areas of system support and operational support. This includes desktop support and peripherals, networking, user onboarding and exit, application ...
IT Support Analyst
Edgewood, MD · On-site
The IT Support Analyst would be responsible for the areas of system support and operational support. This includes desktop support and peripherals, networking, user onboarding and exit, application ...
IT Support Analyst (Onsite - Chicago)
Chicago, IL · On-site
$25 - $30/hr
We are seeking a dependable and customer-focused IT Support Analyst to provide onsite technical support in a professional enterprise office environment in Chicago . This role is hands-on and user ...
IT Support Analyst (Onsite - Chicago)
Chicago, IL · On-site
$25 - $30/hr
We are seeking a dependable and customer-focused IT Support Analyst to provide onsite technical support in a professional enterprise office environment in Chicago . This role is hands-on and user ...
Tier 1 IT Support Analyst || Atlanta, GA || Onsite
Atlanta, GA · Remote
$15 - $20/hr
Tier 1 IT Support Analyst || Atlanta, GA || Onsite We are seeking a customer-focused Tier 1 IT Support Analyst to provide frontline technical support for teachers, students, staff, and families ...
Quick apply
Tier 1 IT Support Analyst || Atlanta, GA || Onsite
Atlanta, GA · Remote
$15 - $20/hr
Tier 1 IT Support Analyst || Atlanta, GA || Onsite We are seeking a customer-focused Tier 1 IT Support Analyst to provide frontline technical support for teachers, students, staff, and families ...
IT Support Analyst Locations: Birmingham, Alabama or Atlanta, Georgia Onsite 4 days a week. To provide dedicated technical and business process support for the Technology Organization (TO) systems at ...
IT Support Analyst Locations: Birmingham, Alabama or Atlanta, Georgia Onsite 4 days a week. To provide dedicated technical and business process support for the Technology Organization (TO) systems at ...
IT Support Analyst
Snohomish, WA · On-site
$28 - $33.50/hr
Works as a team member with other IT Support staff on our end users with software, hardware ... Possess effective communication and analytical problem-solving skills, for effective work with ...
IT Support Analyst
Snohomish, WA · On-site
$28 - $33.50/hr
Works as a team member with other IT Support staff on our end users with software, hardware ... Possess effective communication and analytical problem-solving skills, for effective work with ...
The IT Support Analyst helps end-users resolve issues with computer hardware or software. This position responds to user inquiries, troubleshoot and diagnose problems, and identify solutions with IT ...
The IT Support Analyst helps end-users resolve issues with computer hardware or software. This position responds to user inquiries, troubleshoot and diagnose problems, and identify solutions with IT ...
IT Support Analyst
Saint Joseph, MI · On-site
General Summary (What is done and why) The IT Support Analyst is the first level of technical support for end-user support for Credit Union staff. Supported technologies include Windows operating ...
IT Support Analyst
Saint Joseph, MI · On-site
General Summary (What is done and why) The IT Support Analyst is the first level of technical support for end-user support for Credit Union staff. Supported technologies include Windows operating ...
IT Support Analyst
Woodridge, IL · On-site
$61K/yr
What We're Seeking We are seeking an IT Support Analyst to provide frontline technical support to employees across manufacturing, distribution, and corporate environments. This role focuses on ...
IT Support Analyst
Woodridge, IL · On-site
$61K/yr
What We're Seeking We are seeking an IT Support Analyst to provide frontline technical support to employees across manufacturing, distribution, and corporate environments. This role focuses on ...
IT SUPPORT ANALYST
Columbus, OH · On-site
Performs root cause analysis, develops checklists for typical problems, and creates procedures and ... Knowledge of a wide variety of technologies to effectively support end-user technical needs ...
IT SUPPORT ANALYST
Columbus, OH · On-site
Performs root cause analysis, develops checklists for typical problems, and creates procedures and ... Knowledge of a wide variety of technologies to effectively support end-user technical needs ...
IT SUPPORT ANALYST
Los Angeles, CA · On-site
$23 - $27/hr
The IT Support Analyst will provide help desk support, PC repairs and upgrades, installation of peripherals (printers, scanners, cameras, smart phones, wireless AP, etc.), diagnosis and resolution of ...
IT SUPPORT ANALYST
Los Angeles, CA · On-site
$23 - $27/hr
The IT Support Analyst will provide help desk support, PC repairs and upgrades, installation of peripherals (printers, scanners, cameras, smart phones, wireless AP, etc.), diagnosis and resolution of ...
IT SUPPORT ANALYST
Los Angeles, CA · On-site
$23 - $27/hr
The IT Support Analyst will provide help desk support, PC repairs and upgrades, installation of peripherals (printers, scanners, cameras, smart phones, wireless AP, etc.), diagnosis and resolution of ...
Quick apply
IT SUPPORT ANALYST
Los Angeles, CA · On-site
$23 - $27/hr
The IT Support Analyst will provide help desk support, PC repairs and upgrades, installation of peripherals (printers, scanners, cameras, smart phones, wireless AP, etc.), diagnosis and resolution of ...
IT Support Analyst
Biloxi, MS · On-site
Performs root cause analysis, develops checklists for typical problems, and creates procedures and ... Knowledge of a wide variety of technologies to effectively support end-user technical needs ...
IT Support Analyst
Biloxi, MS · On-site
Performs root cause analysis, develops checklists for typical problems, and creates procedures and ... Knowledge of a wide variety of technologies to effectively support end-user technical needs ...
IT SUPPORT ANALYST
Columbus, OH · On-site
Performs root cause analysis, develops checklists for typical problems, and creates procedures and ... Knowledge of a wide variety of technologies to effectively support end-user technical needs ...
IT SUPPORT ANALYST
Columbus, OH · On-site
Performs root cause analysis, develops checklists for typical problems, and creates procedures and ... Knowledge of a wide variety of technologies to effectively support end-user technical needs ...
IT SUPPORT ANALYST
Los Angeles, CA · On-site
$23 - $27/hr
The IT Support Analyst will provide help desk support, PC repairs and upgrades, installation of peripherals (printers, scanners, cameras, smart phones, wireless AP, etc.), diagnosis and resolution of ...
IT SUPPORT ANALYST
Los Angeles, CA · On-site
$23 - $27/hr
The IT Support Analyst will provide help desk support, PC repairs and upgrades, installation of peripherals (printers, scanners, cameras, smart phones, wireless AP, etc.), diagnosis and resolution of ...
IT Support Analyst information
See salary details
$14.66 - $17.44
1% of jobs
$17.44 - $20.21
8% of jobs
$22.62 is the 25th percentile. Wages below this are outliers.
$20.21 - $22.99
18% of jobs
The median wage is $25.70 / hr.
$22.99 - $25.76
23% of jobs
$25.76 - $28.54
14% of jobs
$30.73 is the 75th percentile. Wages above this are outliers.
$28.54 - $31.32
14% of jobs
$31.32 - $34.09
9% of jobs
$34.09 - $36.87
4% of jobs
$36.87 - $39.64
3% of jobs
$39.64 - $42.42
3% of jobs
$42.42 - $45.19
2% of jobs
$14
$28
$45
How much do it support analyst jobs pay per hour?
As of Jun 6, 2026, the average hourly pay for it support analyst in the United States is $28.05, according to ZipRecruiter salary data. Most workers in this role earn between $22.36 and $31.49 per hour, depending on experience, location, and employer.
What are some common challenges faced by IT Support Analysts and how can they be overcome?
IT Support Analysts often encounter challenges such as troubleshooting complex technical issues under time pressure, managing high volumes of support requests, and communicating effectively with users of varying technical backgrounds. To overcome these challenges, it's essential to develop strong problem-solving skills, prioritize tasks efficiently, and maintain clear, empathetic communication. Continual learning about new technologies and proactive collaboration with team members also help in addressing issues more efficiently and providing high-quality support.
What are the key skills and qualifications needed to thrive as an IT Support Analyst, and why are they important?
To thrive as an IT Support Analyst, you need a solid understanding of computer systems, troubleshooting, and networking, usually backed by a degree in IT or related certifications like CompTIA A+ or Microsoft Certified Solutions Associate (MCSA). Familiarity with help desk ticketing systems, remote desktop tools, and common operating systems is essential. Strong communication, patience, and problem-solving skills help you effectively assist users and resolve technical issues. These competencies ensure quick resolution of IT problems, minimize downtime, and provide excellent support to end-users.
What are IT Support Analysts?
IT Support Analysts are professionals who provide technical assistance and support to individuals or organizations using computer systems, software, and hardware. They diagnose and resolve technical issues, help with troubleshooting, and guide users through step-by-step solutions. Their responsibilities often include installing and configuring systems, responding to service requests, and maintaining system reliability to ensure smooth business operations.
What is the difference between It Support Analyst vs Network Support Technician?
| It Support Analyst | Network Support Technician |
|---|---|
| Provides technical support for hardware, software, and user issues | Focuses on maintaining and troubleshooting network infrastructure |
| Requires certifications like CompTIA A+ or Microsoft Certified | Often requires Cisco CCNA or network-specific certifications |
| Works in office, help desk, or remote support environments | Primarily works on network hardware, routers, switches, and servers |
| Supports end-users and internal staff | Supports network systems and connectivity for organizations |
While both roles involve technical support, the It Support Analyst handles a broad range of IT issues across hardware and software, whereas the Network Support Technician specializes in network infrastructure and connectivity. The roles often overlap but differ mainly in focus and certifications required.
More about IT Support Analyst jobs
What cities are hiring for It Support Analyst jobs? Cities with the most It Support Analyst job openings:
What are the most commonly searched types of It Support Analyst jobs? The most popular types of It Support Analyst jobs are:
Who are the top companies hiring for It Support Analyst jobs? The top employers for It Support Analyst jobs are:
What states have the most It Support Analyst jobs? States with the most job openings for It Support Analyst jobs include:
What job categories do people searching It Support Analyst jobs look for? The top searched job categories for It Support Analyst jobs are:
What are popular job titles related to It Support Analyst jobs? For It Support Analyst jobs, the most frequently searched job titles are:
Full-time
Medical, Retirement, PTO
Posted 29 days ago
Job description
Tier 1-2 IT Support Analyst, Centreville, VA
We are seeking a Tier 1-2 Support Analyst with 2 to 4 years of Helpdesk Technician experience. You should enjoy interacting with clients to solve their IT problems and issues and working with a team of energetic people who enjoy "gaming" in their spare time. This client remote work, conducted from the business office, requires communication with clients, so excellent communication skills are required. Previous experience in a similar client relationship is required. In the beginning, there is a training and on-boarding period where you are expected in the office every day. The length of training in the office every day depends on you and how quickly you pick everything up. This position is Hybrid with 3 days Onsite and 2 days Remote.
Tier 1-2 IT Support Analyst Responsibilities:
- Support Clients with technical issues involving Microsoft's core business applications, Cloud offerings, and virtual environments.
- Remote and onsite troubleshooting workstations, networks, and servers.
- Manage and support disaster recovery and business continuity solutions.
- Maintain and documentation for hardware, applications, and SOPs.
- Communication with the clients to keep them informed of incident progress or notification of impending changes or agreed outages.
- Enjoy working in a team environment and communicating effectively.
- Excellent interpersonal skills, enjoy working with people, excellent telephone skills, active listener and customer care.
- Able to match resources to technical issues and consult clients on solutions for their business.
Tier 1-2 IT Support Analyst Qualifications:
- Associates/bachelor's degree in IT or related field.
- Knowledge of the full stack of Microsoft desktop and server applications as well as Office 365.
- Experience working with Office 365, Active Directory, and DNS.
- Experience with Mac devices.
- Managed Service Provider (MSP) experience is preferred.
- Experience with ConnectWise is helpful.
- Knowledge of applications like AEC field such as AutoCAD and Revit.
- IT Certifications: Microsoft MCP or CompTIA A+.
- Technical support of networking equipment including WAN and LAN connectivity, routers, firewalls, and security.
- Remote access solution implementation and support including VPN, Terminal Services, and Citrix.
- Experience troubleshooting technical issues.
Benefits include medical insurance, retirement plan, PTO, etc. Salary: 80K+ DOE. Keywords: Centreville VA Jobs, Tier 1-2 IT Support Analyst, Microsoft, Desktop, Server, Office 365, Active Directory, DNS, MAC Devices, AutoCAD, Revit, LAN, WAN, Routers, Firewalls, Security, VPN, Citrix, Terminal Services, ConnectWise, MSP, Managed Service Provider, Network, Networking, Support, Technician, Virginia Recruiters, Information Technology Jobs, IT Jobs, Virginia Recruiting
Looking to hire for similar positions in Centreville, VA or in other cities? Our IT recruiting agencies and staffing companies can help.
We help companies that are looking to hire Tier 1-2 IT Support Analysts for jobs in Centreville, Virginia and in other cities too. Please contact our IT recruiting agencies and IT staffing companies today! Phone 630-428-0600 ext. 11 or email us at jobs@nextstepsystems.com. Click here to submit your resume for this job and others.
Atlanta Georgia IT Recruiters, Austin TX IT Recruiters, Baltimore Executive Staffing, Boston IT Recruiters, Charlotte IT Recruiters, Chicago Recruiting Agency, Cincinnati Executive Search Firms, Cleveland Executive Tech Recruiting, Columbus Technical Recruiters, Dallas Recruiters for IT, Denver Technology Headhunters, Detroit IT Headhunters, Fort Lauderdale Information Technology Recruiters, Houston IT Recruiters, Indianapolis IT Recruiters, Jacksonville IT Recruiters, Kansas City IT Recruiters, Los Angeles IT Recruiters, Miami IT Recruiters, Minneapolis IT Recruiters, Nashville IT Recruiters, New Jersey Tech Recruiters, New York IT Recruiters, Phoenix IT Recruiters, Raleigh IT Recruiters, Salt Lake City IT Recruitment, San Antonio Information Technology Recruiters, San Diego Executive Staffing, San Francisco Executive Search Firms, San Jose Executive Tech Recruiting, Seattle Technical Recruiters, Silicon Valley Tech Recruiters, St. Louis Technology Headhunters, Tampa Technology Headhunters, Washington DC IT Recruiters
Home"Tier 1-2 IT Support Analyst
We are seeking a Tier 1-2 Support Analyst with 2 to 4 years of Helpdesk Technician experience. You should enjoy interacting with clients to solve their IT problems and issues and working with a team of energetic people who enjoy "gaming" in their spare time. This client remote work, conducted from the business office, requires communication with clients, so excellent communication skills are required. Previous experience in a similar client relationship is required. In the beginning, there is a training and on-boarding period where you are expected in the office every day. The length of training in the office every day depends on you and how quickly you pick everything up. This position is Hybrid with 3 days Onsite and 2 days Remote.
Tier 1-2 IT Support Analyst Responsibilities:
- Support Clients with technical issues involving Microsoft's core business applications, Cloud offerings, and virtual environments.
- Remote and onsite troubleshooting workstations, networks, and servers.
- Manage and support disaster recovery and business continuity solutions.
- Maintain and documentation for hardware, applications, and SOPs.
- Communication with the clients to keep them informed of incident progress or notification of impending changes or agreed outages.
- Enjoy working in a team environment and communicating effectively.
- Excellent interpersonal skills, enjoy working with people, excellent telephone skills, active listener and customer care.
- Able to match resources to technical issues and consult clients on solutions for their business.
Tier 1-2 IT Support Analyst Qualifications:
- Associates/bachelor's degree in IT or related field.
- Knowledge of the full stack of Microsoft desktop and server applications as well as Office 365.
- Experience working with Office 365, Active Directory, and DNS.
- Experience with Mac devices.
- Managed Service Provider (MSP) experience is preferred.
- Experience with ConnectWise is helpful.
- Knowledge of applications like AEC field such as AutoCAD and Revit.
- IT Certifications: Microsoft MCP or CompTIA A+.
- Technical support of networking equipment including WAN and LAN connectivity, routers, firewalls, and security.
- Remote access solution implementation and support including VPN, Terminal Services, and Citrix.
- Experience troubleshooting technical issues.
Benefits include medical insurance, retirement plan, PTO, etc. Salary: 80K+ DOE. Keywords: Centreville VA Jobs, Tier 1-2 IT Support Analyst, Microsoft, Desktop, Server, Office 365, Active Directory, DNS, MAC Devices, AutoCAD, Revit, LAN, WAN, Routers, Firewalls, Security, VPN, Citrix, Terminal Services, ConnectWise, MSP, Managed Service Provider, Network, Networking, Support, Technician, Virginia Recruiters, Information Technology Jobs, IT Jobs, Virginia Recruiting
Looking to hire for similar positions in Centreville, VA or in other cities? Our IT recruiting agencies and staffing companies can help.
We help companies that are looking to hire Tier 1-2 IT Support Analysts for jobs in Centreville, Virginia and in other cities too. Please contact our IT recruiting agencies and IT staffing companies today! Phone 630-428-0600 ext. 11 or email us at jobs@nextstepsystems.com. Click here to submit your resume for this job and others.
Atlanta Georgia IT Recruiters, Austin TX IT Recruiters, Baltimore Executive Staffing, Boston IT Recruiters, Charlotte IT Recruiters, Chicago Recruiting Agency, Cincinnati Executive Search Firms, Cleveland Executive Tech Recruiting, Columbus Technical Recruiters, Dallas Recruiters for IT, Denver Technology Headhunters, Detroit IT Headhunters, Fort Lauderdale Information Technology Recruiters, Houston IT Recruiters, Indianapolis IT Recruiters, Jacksonville IT Recruiters, Kansas City IT Recruiters, Los Angeles IT Recruiters, Miami IT Recruiters, Minneapolis IT Recruiters, Nashville IT Recruiters, New Jersey Tech Recruiters, New York IT Recruiters, Phoenix IT Recruiters, Raleigh IT Recruiters, Salt Lake City IT Recruitment, San Antonio Information Technology Recruiters, San Diego Executive Staffing, San Francisco Executive Search Firms, San Jose Executive Tech Recruiting, Seattle Technical Recruiters, Silicon Valley Tech Recruiters, St. Louis Technology Headhunters, Tampa Technology Headhunters, Washington DC IT Recruiters
Home"Tier 1-2 IT Support Analyst
About Next Step Systems
Sourced by ZipRecruiter
Industry
It services
Company size
11 - 50 Employees
Headquarters location
Naperville, IL, US
Year founded
1995