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Help Desk Associate Jobs (NOW HIRING)

3ME Consulting, Inc.

Help Desk Specialist

Hialeah, FL · On-site

The Help Desk Specialist will be responsible for providing technical assistance and support related ... Minimum Associate degree or related field * Must have these certifications: A+, N+, CCNA

Base2 Solutions

Help Desk Lead

Miami, FL · On-site

Help Desk Lead Base-2 Solutions is seeking a Help Desk Lead to support USSOUTHCOM J26 ENHANCED ... Modern Desktop Administrator Associate. * CompTIA A+. Required Education and Experience Equivalency

Clarity Partners LLC

Help Desk Analyst

Chicago, IL

$50K - $60K/yr

Associate degree or 2+ years of college-level coursework, or equivalent work experience. * 2+ years of experience working in a Help Desk environment. * 2+ years of experience in a customer service ...

FLEXTECS LLC

Help Desk

Atlanta, GA · On-site

$18.50 - $25.25/hr

Associate degree in Information Technology, Computer Science, or a related field, or equivalent work experience. Minimum 1-3 years of experience in a help desk, desktop support, service desk, or end ...

STI

Help Desk Agent

Nashville, TN · On-site

$16.50 - $21/hr

Help Desk Agent Nashville, TN 9 Months Candidate Must Be Local Job Title: OPS HELP DESK AGENT - ADM ... associate's degree and two years of qualifying professional experience * Excellent verbal and ...

WVU Medicine

Associate Help Desk Tech

Morgantown, WV · On-site

$19 - $25.75/hr

EDUCATION, CERTIFICATION, AND/OR LICENSURE: 1. High school diploma or equivalent AND Two (2) year of help desk call center, customer service, or application support experience required OR ; Associate ...

Busch's Inc.

Help Desk Manager

Ann Arbor, MI

Lead daily Help Desk operations, including prioritizing and assigning support requests. * Manage ... Build and maintain strong working relationships with associates, vendors, and guests.

STI

HELP DESK AGENT

Nashville, TN · On-site

$16.50 - $21/hr

H. Job Title: OPS HELP DESK AGENT - ADM SVCS ASSISTANT **This is a onsite position - only ... associate's degree and two years of qualifying professional experience * Excellent verbal and ...

Ubertal Inc

Help Desk Analyst

San Antonio, TX · On-site

$18.50 - $25.25/hr

Help Desk Support Analyst Location: San Antonio, TX Duration: 8-month contract We are hiring for ... Associate's degree in Computer Science or related field * A+ or Microsoft Desktop Support ...

Ask IT consulting

Help Desk Support

Des Moines, IA · On-site

$19.50 - $26.25/hr

The Help Desk Support (HDS) resource provides technical assistance support over the phone and ... HDS2 1 to 3 years field experience and preferred education of 2 year associates degree or ...

King City Gardens

IT Support/ Help Desk

Cincinnati, OH · On-site

POSITION SUMMARY The IT Support / Help Desk Associate provides first-line technical support to employees across King City Gardens / FW Green Management, LLC and its affiliated entities. This role is ...

Cellcom

Help Desk Analyst

Green Bay, WI · On-site

$20 - $27.25/hr

The Help Desk Analyst I responds to inquiries and requests for assistance with the organization ... Associate's degree or educational equivalent's, a bachelor degree (B.A./B.S.) is preferred.

Robert Half

Help Desk I

Groton, CT · On-site

$23.75 - $27.50/hr

Help Desk Analyst I (Contract) Location: Groton, CT Hire Type: Interim Contract Robert Half is ... Associate's or Bachelor's degree in Information Technology is a plus * CompTIA A+, Network+, or ...

King City Gardens

IT Support/ Help Desk

Cincinnati, OH · On-site

POSITION SUMMARY The IT Support / Help Desk Associate provides first-line technical support to employees across King City Gardens / FW Green Management, LLC and its affiliated entities. This role is ...

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Help Desk Associate information

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How much do help desk associate jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for help desk associate in the United States is $21.47, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $24.04 per hour, depending on experience, location, and employer.

What does a help desk associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What are the key skills and qualifications needed to thrive as a help desk associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

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Help Desk Associate jobs near you
Infographic showing various Help Desk Associate job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 85% Physical, 2% Hybrid, and 13% Remote job distribution, with an average salary of $44,648 per year, or $21.5 per hour.

Help Desk Specialist

3ME Consulting, Inc.

Hialeah, FL • On-site

Full-time

Re-posted 24 days ago

Job description

Company Description
Job Description
One of our clients located in Hialeah, FL is searching for a Help Desk Specialist. The Help Desk Specialist will be responsible for providing technical assistance and support related to personal workstations (desktops and laptops) and the productivity software installed. Responds to queries, runs diagnostic
programs, isolates problem, and determines and implements solution.
PRIMARY RESPONSIBILITIES
  • Provide technical assistance and support for incoming phone calls and help desk e-mails, assuring appropriate and timely response to these requests.
  • Ensures a positive end-to-end user experience and provides a single point-of-contact for end user.
  • Provide technical support for all Central Office Staff either in person or over the phone.
  • Use Help Desk software to log, monitor and close end user support tickets.
  • Becomes proficient with Help Desk software and tools to perform daily duties.
  • Participate in onboarding process.
  • Walk users through problem-solving process.
  • Install, modify, and repair computer hardware and software.
  • Clean up computers.
  • Run diagnostic programs to resolve problems.
  • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN)
  • Install computer peripherals for users.
  • Follow up with users to ensure issue has been resolved.

Qualifications
  • Minimum Associate degree or related field
  • Must have these certifications: A+, N+, CCNA
  • Experience working with the Microsoft Windows PC platform and network experience
  • Written/Verbal communication proficiency in the English language

Additional Information
All your information will be kept confidential according to EEO guidelines.

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