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Desktop Engineer Jobs (NOW HIRING)

Ascend Technologies

Desktop Engineer

Chicago, IL · On-site +1

Desktop Engineer Location: Remote Exemption Status: Exempt PURPOSE: The Desktop Engineer is expected to be able to provide advanced desktop and end user support as well as assist with the support of ...

New

MMI

Desktop Engineer

Montvale, NJ · On-site

Company Description Please share your resumes to krama at itmmi dot com Desktop Engineer Location: Montvale, NJ Duration: 6 Months contract - Provide technical design and architectural leadership ...

Sidram Technologies

Desktop Engineer &ndash

Ashley, IN · On-site

Desktop Engineer - Store Support Location: Ashley, IN - Onsite Only w2 The Desktop Engineer - Store Support is responsible for providing end to end technical assistance to retail store locations ...

Reed Smith US

Desktop Engineer

Pittsburgh, PA · On-site

The Desktop Engineer is responsible for the development, management, and optimization of end-user computing technologies across physical and virtual platforms. This includes, as applicable, desktop ...

SAIC

Desktop SCCM Engineer

Quantico, VA

$80K - $120K/yr

ORA_ON_SITE Description SAIC is seeking a Sr. Desktop Engineer (SCCM) for a new/exciting program out of Quantico, VA. (Must possess an active TS/SCI and Sec+ Certification.) Pending assigned duties ...

MatchPoint Solutions

Desktop Engineer

Stamford, CT · On-site

$40/hr

Desktop Engineer Location: Stamford, CT Duration: 6 Months Work Type: Onsite Pay Rate: $40 Required Skills: * Support for Desktop Win 11 and Voice-related issues Position Overview: * On-site support ...

Ascend Technologies

Desktop Engineer

Chicago, IL · Remote

Desktop Engineer Location: Remote Exemption Status: Exempt PURPOSE: The Desktop Engineer is expected to be able to provide advanced desktop and end user support as well as assist with the support of ...

New

Align Communications

Desktop Engineer

Los Angeles, CA

$80K - $95K/yr

Position Overview Align seeks a highly experienced and motivated Desktop Engineer that possesses strong client-service skills and solid desktop troubleshooting experience. This position will report ...

SAIC

Desktop SCCM Engineer

Quantico, VA · On-site

$80K - $120K/yr

ORA_ON_SITE Description SAIC is seeking a Sr. Desktop Engineer (SCCM) for a new/exciting program out of Quantico, VA. (Must possess an active TS/SCI and Sec+ Certification.) Pending assigned duties ...

SAIC

Desktop SCCM Engineer

Quantico, VA · On-site

$80K - $120K/yr

Description SAIC is seeking a Sr. Desktop Engineer (SCCM) for a new/exciting program out of Quantico, VA. (Must possess an active TS/SCI and Sec+ Certification.) Pending assigned duties ...

TEKsystems

Desktop Engineer

Frankfort, KY

$22 - $28/hr

Skills Desktop, Windows 10, Troubleshooting, Hardware, Windows, Desktop engineering, Imaging, Customer service, Deployment, Office 365, Technical support, Microsoft, Printers, windows 11, O365 ...

TEKsystems

Desktop Engineer

Frankfort, KY

$22 - $28/hr

Skills Desktop, Windows 10, Troubleshooting, Hardware, Windows, Desktop engineering, Imaging, Customer service, Deployment, Office 365, Technical support, Microsoft, Printers, windows 11, O365 ...

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Desktop Engineer information

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How much do desktop engineer jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for desktop engineer in the United States is $45.20, according to ZipRecruiter salary data. Most workers in this role earn between $27.88 and $57.93 per hour, depending on experience, location, and employer.

How much do desktop engineers make?

Desktop engineers typically earn a median annual salary of around $60,000 to $80,000, depending on experience, certifications, and the complexity of the environment they support. Salaries can vary based on the industry and geographic location, with higher wages often found in urban areas and for those with specialized skills in troubleshooting, hardware, and software support.

What is the difference between Desktop Engineer vs Network Technician?

AspectDesktop EngineerNetwork Technician
CertificationsCompTIA A+, Microsoft Certified Desktop Support Technician (MCDST)CompTIA Network+, Cisco CCNA
Work EnvironmentOffice, help desk, on-site supportData centers, network rooms, on-site troubleshooting
Primary ResponsibilitiesMaintaining and troubleshooting desktops, hardware, softwareInstalling, configuring, and repairing network hardware and infrastructure
Industry UsageIT support, corporate environmentsTelecommunications, enterprise networks

While both roles support IT infrastructure, Desktop Engineers focus on end-user devices like desktops and laptops, whereas Network Technicians specialize in network hardware and connectivity. Understanding these differences helps employers and job seekers target the right skills and certifications for each role.

What is a desktop engineer?

A desktop engineer is responsible for troubleshooting problems with computer software and hardware. In this job, you may work as a desktop support engineer for a technical support firm that services multiple clients or for a company, school, or government agency in their IT department. Your job duties include responding to telephone and email inquiries, monitoring computer systems, installing software or hardware, and performing maintenance on computer systems. You need strong customer service and problem-solving skills and in-depth knowledge of computers to succeed in a career as a desktop engineer.

What are the key skills and qualifications needed to thrive as a desktop engineer, and why are they important?

To thrive as a Desktop Engineer, you need expertise in operating systems (Windows, macOS), hardware troubleshooting, and a background in computer science or relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote desktop tools, imaging software, Active Directory, and ticketing systems is typically required. Strong problem-solving abilities, communication skills, and customer service orientation help Desktop Engineers stand out. These skills ensure efficient issue resolution, minimize downtime, and deliver a positive technology experience to end users.

What are some common challenges faced by desktop engineers and how are they typically addressed?

Desktop Engineers often encounter challenges such as managing diverse hardware and software configurations, troubleshooting unexpected technical issues, and supporting users with varying levels of technical expertise. Staying current with new technologies and security threats is also essential. These challenges are usually addressed through ongoing training, standardized deployment practices, and strong collaboration with IT support teams to ensure smooth operations and minimal downtime for end-users.
More about Desktop Engineer jobs
What cities are hiring for Desktop Engineer jobs? Cities with the most Desktop Engineer job openings:
What are the most commonly searched types of Desktop Engineer jobs? The most popular types of Desktop Engineer jobs are:
Who are the top companies hiring for Desktop Engineer jobs? The top employers for Desktop Engineer jobs are:
What states have the most Desktop Engineer jobs? States with the most job openings for Desktop Engineer jobs include:
What job categories do people searching Desktop Engineer jobs look for? The top searched job categories for Desktop Engineer jobs are:
What are popular job titles related to Desktop Engineer jobs? For Desktop Engineer jobs, the most frequently searched job titles are:
Desktop Engineer jobs near you
Infographic showing various Desktop Engineer job openings in the United States as of August 2026, with employment types broken down into 93% Full Time, 2% Part Time, and 5% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution, with an average salary of $94,019 per year, or $45.2 per hour.

Desktop Engineer

Ascend Technologies

Chicago, IL • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement

Posted 3 days ago

New

Job description

Desktop Engineer
Location: Remote
Exemption Status: Exempt
PURPOSE:
The Desktop Engineer is expected to be able to provide advanced desktop and end user support as well as assist with the support of server and network environments, including but not limited to Active Directory, Entra ID, network firewall and switch devices, and M365 environments.
RESPONSIBILITIES:
  • Thoroughly and accurately understand issues and analyze problems in a systematic fashion.
  • Analyze each specific request, determine the underlying problem, and recommend proper solution.
  • Understand and execute standard escalation procedures in collaboration with tier 2 and tier 3 teams.

Collaborate with Tier 1 Support (Service Desk, Request Management):
  • Partner with front-line support teams to assist in the triage and resolution of end-user hardware, software, and peripheral issues.
  • Provide technical support on organization-wide client incidents and recurring technical problems escalated from Tier 1.

Collaborate with Tier 2 Support:
  • Coordinate on cross-ticket issues that require joint troubleshooting or affect multiple user groups or systems.
  • Engage in real-time problem-solving discussions via team collaboration platforms
  • Respond promptly to high-priority incidents and urgent escalations routed to Tier 2
  • Proactively update Tier 2 team members on the progress and status of tickets owned by other technicians, ensuring transparency and continuity of service.

Collaborate with Tier 3 Support (Cloud Infrastructure, Networking, Architecture):
  • Assist with diagnosis of Infrastructure and Networking issues and escalating issues as needed.
  • Liaise with Infrastructure Engineers, Network Engineers and Architects to support the identification and troubleshooting of Tier 3 issues.

Ticket Queue Management (Team-Level):
  • Monitor and triage the team's shared ticket queues daily, prioritizing unassigned, overdue, or aging tickets requiring attention.
  • Reassign tickets appropriately based on technician workload, skill set, and escalation path.

Ticket Queue Management (Individual-Level):
  • Maintain ownership of assigned tickets with a focus on aging tickets and those marked as high or urgent priority.
  • Regularly update ticket status, document troubleshooting steps, and close tickets upon resolution with clear resolution notes.

Ticket Documentation and Updates:
  • Ensure all assigned tickets are updated on a daily basis with relevant status changes, technical findings, and next steps.
    Client Communication:
  • Provide timely and clear communication to end users via email or phone regarding ticket status, actions taken, next steps, and resolution details.
  • Set expectations for service timelines and follow through on commitments to ensure a high level of customer satisfaction.
  • Other responsibilities assigned by management

MINIMUM SKILLS AND EXPERIENCE
  • Customer Service & Communication - Ability to respond calmly to high pressure situations and to professionally communicate with nontechnical staff, executives, and vendors.
  • Troubleshooting & Problem Solving - Make well thought out decisions quickly in a dynamic environment.
  • Multitasking & Efficiency - Thoroughly and accurately understand issues, analyze problems, and implement solutions in a systematic fashion.
  • Strong background in Windows client operating systems, standard desktop applications (i.e. Office, Internet Explorer, anti-virus tools), Windows Server Operating Systems, Active Directory, Exchange, and desktop imaging.
  • General issues resolution for M365, MDM, Intune, Citrix, Firewalls, VPNs, and other more advanced pieces of infrastructure.
  • Experience with MS 365 Admin Portal, Azure AD, Entra, Autopilot.
  • Experience with Mobile device support, desktop imaging, and Microsoft Teams.
  • Excellent organizational, time-management, verbal, and written communication skills.
  • Microsoft (MCP, MCSA) certifications preferred.
  • 3-5 years customer service-related experience.
  • 2-3 years working as a sole technical resource preferred.
  • 1-2 years' experience supporting backend IT infrastructure such as Exchange, Citrix, and Active Directory.

We are seeking highly motivated individuals who meet the following criteria:
  • Excellent organizational, verbal, and written communication skills.
  • A passion for technology, problem-solving, and customer service.
  • Efficiently manage multiple tasks.
  • Contribute in a fast-paced, team-oriented environment.
  • Possess strong problem solving and analytical skills.
  • Exhibit excellent leadership, communication, interpersonal, and organization skills.
  • Upbeat, friendly, motivated, and ready to help contribute to our team and the needs of our clients.

At Ascend Technologies we firmly believe that diversity, equity, and inclusion are not only fundamental values but also powerful drivers of innovation, growth, and success. We are committed to fostering an environment where every individual feels valued, respected, and empowered.
CORE VALUES
We are seeking highly motivated individuals who have the willingness and ability to demonstrate Ascend core values:
  • Committed to Client Success: Our actions and our words always align with the best interest of the client.
  • One Team: We work collaboratively to overcome challenges with humility and respect and do what it takes to find innovative solutions.
  • Integrity: We are unquestionably committed to doing the right thing even when it is hard.
  • Accountability: We hold ourselves and each other accountable for keeping our commitments to our clients, our communities, and one another.
  • Transparency: We create open lines of communication with each other and our clients, fostering relationships founded on candor and trust.

Salary Expectations: $55,000 - $60,000
The salary for this position is commensurate with experience, skills, and qualifications. The range is intended to reflect our commitment to attracting top talent, and the final offer will be based on factors including, but not limited to, the candidate's previous experience, expertise in the field, relevant certifications, and the specific requirements of the role. In addition, internal equity, market trends, and geographic location may also influence the final salary.
Along with a competitive salary, we offer a comprehensive benefits package, including health, dental, and vision insurance, retirement savings options, flexible time off (FTO), and professional development opportunities. We are open to discussing compensation and benefits further during the interview process to ensure alignment with the candidate's expectations and experience.

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