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Desktop Engineer Jobs in Hawaii (NOW HIRING)

Peraton

Troubleshooting hardware malfunctions on servers, server and PC blade chassis, SANs, desktop ... engineering, and COMSEC operation * DoDD 8570 IAT Level II Highly desired qualifications: * COMSEC ...

Merge IT

IT Support Engineer - Kunia, HI

Kunia, HI · On-site

Merge IT is an enterprise-level IT service provider seeking to add an IT Support Engineer to their ... Required : • Strong experience supporting Windows desktop environments • Proven hands-on ...

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Desktop Engineer information

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$10

$46

$84

How much do desktop engineer jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for desktop engineer in Hawaii is $46.96, according to ZipRecruiter salary data. Most workers in this role earn between $28.99 and $60.19 per hour, depending on experience, location, and employer.

What is a desktop engineer?

A desktop engineer is responsible for troubleshooting problems with computer software and hardware. In this job, you may work as a desktop support engineer for a technical support firm that services multiple clients or for a company, school, or government agency in their IT department. Your job duties include responding to telephone and email inquiries, monitoring computer systems, installing software or hardware, and performing maintenance on computer systems. You need strong customer service and problem-solving skills and in-depth knowledge of computers to succeed in a career as a desktop engineer.

What are the key skills and qualifications needed to thrive as a desktop engineer, and why are they important?

To thrive as a Desktop Engineer, you need expertise in operating systems (Windows, macOS), hardware troubleshooting, and a background in computer science or relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote desktop tools, imaging software, Active Directory, and ticketing systems is typically required. Strong problem-solving abilities, communication skills, and customer service orientation help Desktop Engineers stand out. These skills ensure efficient issue resolution, minimize downtime, and deliver a positive technology experience to end users.

What are some common challenges faced by desktop engineers and how are they typically addressed?

Desktop Engineers often encounter challenges such as managing diverse hardware and software configurations, troubleshooting unexpected technical issues, and supporting users with varying levels of technical expertise. Staying current with new technologies and security threats is also essential. These challenges are usually addressed through ongoing training, standardized deployment practices, and strong collaboration with IT support teams to ensure smooth operations and minimal downtime for end-users.

What is the difference between Desktop Engineer vs Network Technician?

AspectDesktop EngineerNetwork Technician
CertificationsCompTIA A+, Microsoft Certified Desktop Support Technician (MCDST)CompTIA Network+, Cisco CCNA
Work EnvironmentOffice, help desk, on-site supportData centers, network rooms, on-site troubleshooting
Primary ResponsibilitiesMaintaining and troubleshooting desktops, hardware, softwareInstalling, configuring, and repairing network hardware and infrastructure
Industry UsageIT support, corporate environmentsTelecommunications, enterprise networks

While both roles support IT infrastructure, Desktop Engineers focus on end-user devices like desktops and laptops, whereas Network Technicians specialize in network hardware and connectivity. Understanding these differences helps employers and job seekers target the right skills and certifications for each role.

How much do desktop engineers make?

Desktop engineers typically earn a median annual salary of around $60,000 to $80,000, depending on experience, certifications, and the complexity of the environment they support. Salaries can vary based on the industry and geographic location, with higher wages often found in urban areas and for those with specialized skills in troubleshooting, hardware, and software management.

Is desktop engineering a good career?

Desktop engineering is a viable IT career that involves maintaining and troubleshooting computer systems, often requiring knowledge of operating systems, hardware, and networking. It offers opportunities for certification, such as CompTIA A+ or Microsoft certifications, and can lead to roles in IT support, system administration, or network management. The job typically involves regular hours and problem-solving skills, making it suitable for those interested in technology and customer service.

What skills do desktop engineers need?

Desktop engineers need strong technical skills in operating systems, hardware troubleshooting, and software installation. They should be familiar with networking, security protocols, and common IT tools, often holding certifications like CompTIA A+ or Microsoft Certified Desktop Support Technician. Good problem-solving, communication, and customer service skills are also essential for effective support and maintenance.
More about Desktop Engineer jobs

What are the most commonly searched types of Desktop Engineer jobs in Hawaii?

The most popular types of Desktop Engineer jobs in Hawaii are:

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For Desktop Engineer jobs in Hawaii, the most frequently searched job titles are:

What job categories do people searching Desktop Engineer jobs in Hawaii look for?

The top searched job categories for Desktop Engineer jobs in Hawaii are:

What are popular job titles related to Desktop Engineer jobs in HI?

For Desktop Engineer jobs in HI, the most frequently searched job titles are:

Desktop Engineer jobs near you
Infographic showing various Desktop Engineer job openings in Hawaii as of August 2026, with employment types broken down into 88% Full Time, 8% Part Time, and 4% Contract. Highlights an 85% Physical, 5% Hybrid, and 10% Remote job distribution, with an average salary of $97,682 per year, or $47 per hour.

Engineer - Desktop

Hawaii Medical Service Association

Honolulu, HI • On-site

Full-time

Re-posted 9 days ago

Job description

  1. Responsible for operating and providing support to HMSA's desktop and end-user infrastructure. Responsibilities include, but are not limited to the following:
    • Implements, Maintains and upgrades HMSA's endpoint and client software.
    • Installs, configures and troubleshoots computers and related peripherals, software and network connectivity.
    • Defines procedures for user access to endpoints and client software.
    • Implements, maintains and Operates end-point and network monitoring tools.
    • Optimizes end-user computing infrastructure.
    • Installs systems patches in support of vulnerability management practices and product maintenance. Maintains the physical security of end-point infrastructure.
    • Develops backup and recovery procedures for end-point devices.
    • Evaluates and recommends new hardware and software for the end-user computing environment.
    • Assists in the setup and conduct of audio / video conferencing activities.
  2. Provides technical expertise across business functions, understanding the relationship between the business and the Information Systems Department.
    • Consults with other Information Systems Department teams regarding infrastructure requirements and provides recommendations for both the design and implementation of systems integration efforts.
    • Supports project planning and requirements gathering efforts. Recommends and creates action plans for systems development and / or integration.
    • Plans and implements upgrades and ensure that change management procedures are implemented and followed. Plans and schedules infrastructure repairs and installations. Coordinates and plans activities with vendors.
    • Ensures that asset and disposal procedures are adhered to. Designs and implements infrastructure replacement plans. Maintains inventories as appropriate. Monitors Key Performance Indicators and maintains service levels to ensure that requirements are met or exceeded.
    • Escalates problems as required. Informs management as appropriate. Troubleshoots and diagnoses problems. Works with multiple vendors to coordinate the resolution of issues. Reviews logs and maintains Information Technology Service Management tools to document changes and identify recurring problems.
    • Identifies the training needs of users. Shares knowledge with users and other Information Systems Department staff. Updates users on the status of incidents and problems. Ensures that follow-up procedures are adhered to. Tracks customer satisfaction. Participates in long-term infrastructure strategy and planning. Participates in rotating on-call support schedules. Provides after-hours support to business operations, as needed. Supports remote locations across the Hawaiian Islands, to include overnight travel, as needed. Required to be on-call for critical incidents as they arise.
  3. Employee must participate in continuing education and training as needed or assigned. This is to ensure an accurate and updated knowledge base.
  4. Performs all other miscellaneous responsibilities and duties as assigned or directed.

#LI-Hybrid
  1. Associate's degree or technical institute degree/certificate or equivalent work experience.
  2. Three years of relevant information technology work experience.
    • Substitutions such as a higher-level degree, specialized training, or certification and less work experience will be considered.
  3. Demonstrated proficiency or expertise in multiple technologies such as:
    • Desktop / laptop hardware and peripherals, Microsoft Windows client operating system, Apple iOS, Android, endpoint antivirus/firewall solutions, configuration management, vulnerability management, end-point monitoring tools, wireless technologies, Microsoft Office, Application Lifecycle Management, VMware VDI.
  4. Effective communication skills, to include the ability to articulate technical concepts to non-technical audiences.
  5. Basic knowledge of Microsoft Office applications. Including but not limited to Word, Excel, PowerPoint, and Outlook

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