ZipRecruiter

Log In

1

Application Support Engineer Jobs (NOW HIRING)

CINC Systems

Staff Application Support Engineer

Staff Application Support Engineer Location: Global Remote-first (hybrid optional) Employment Type: Full-time About CINC Systems CINC Systems is a leading provider of accounting and management ...

CINC Systems

Staff Application Support Engineer

Staff Application Support Engineer Location: Global Remote-first (hybrid optional) | Employment Type: Full-time About CINC Systems CINC Systems is a leading provider of accounting and management ...

Tower Loan

Application Support Engineer

Flowood, MS · On-site

The Application Support Engineer maintains and oversees enterprise-level software applications to ensure performance, availability, and reliability across the company. This role involves providing ...

Towerloan

Application Support Engineer

Flowood, MS

The Application Support Engineer maintains and oversees enterprise-level software applications to ensure performance, availability, and reliability across the company. This role involves providing ...

OSTTRA

Application Support Engineer

New York, NY · On-site

Job Overview OSTTRA is seeking an experienced, analytical, and collaborative Application Support Engineer to join our team in New York City. In this role, you will provide critical 2nd-line technical ...

Robert Half

Application Support Engineer

Nashville, TN · Remote

We are looking for an Application Support Engineer to join a collaborative integration team supporting clinical and financial systems in Nashville, Tennessee. This contract opportunity with potential ...

New

Made4net

Application Support Engineer

Teaneck, NJ

$70K/yr

The Application Support Engineer plays a critical role in supporting Made4net customers by ensuring applications and integrations operate efficiently and reliably. This is a hands-on, customer-facing ...

ClearlyAgile

Lead Application Support Engineer

Tampa, FL · On-site +1

Lead Application Support Engineer Location: Remote Overview We are seeking a Lead Application Support Engineer to oversee the operational support and continuous improvement of our Corporate Service ...

BioPoint Inc

Application Support Engineer

Wellesley, MA · On-site

BioPoint is currently seeking to hire an Application Support Engineer on a 6 to 12 month temp to hire employment basis. This position requires both strategic engineering as well as tactical hands-on ...

DTCC

Application Support Engineer

Tampa, FL · On-site

The Application Support Engineering role specializes in maintaining and providing technical support for all applications that are beyond the development stage and are running in the daily operations ...

next page

Showing results 1-20

All JobsApplication Support Engineer Jobs

Application Support Engineer information

See salary details

$18

$48

$72

How much do application support engineer jobs pay per hour?

As of Jun 16, 2026, the average hourly pay for application support engineer in the United States is $48.53, according to ZipRecruiter salary data. Most workers in this role earn between $38.70 and $56.73 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Application Support Engineer, and why are they important?

To thrive as an Application Support Engineer, you need a strong understanding of software troubleshooting, system analysis, and a relevant degree in computer science or information technology. Familiarity with ticketing systems, SQL databases, operating systems, and sometimes ITIL certification are typically required. Excellent problem-solving, communication, and customer service skills help you address client issues efficiently and work collaboratively with development teams. These skills and qualities ensure timely resolution of technical problems and maintain the reliability and performance of business-critical applications.

What are Application Support Engineers?

Application Support Engineers are IT professionals responsible for maintaining, troubleshooting, and supporting software applications used by organizations. They work closely with end users and developers to resolve technical issues, ensure applications run smoothly, and often manage deployments and updates. Their role may also include monitoring application performance, documenting solutions, and providing training or guidance to users. Application Support Engineers play a crucial part in minimizing downtime and ensuring business continuity. They typically have a strong background in software, databases, and customer service.

What is the job of an application support engineer?

An application support engineer is responsible for maintaining, troubleshooting, and resolving issues in software applications to ensure their smooth operation. They often work with users to diagnose problems, perform system updates, and utilize tools like ticketing systems and monitoring software. Strong technical skills, problem-solving abilities, and knowledge of programming or scripting are essential for this role.

How much does an application support engineer make in the US?

The average salary for an application support engineer in the US is around $70,000 to $90,000 per year, depending on experience, location, and industry. Entry-level roles typically start at lower salaries, while experienced engineers with certifications and specialized skills can earn over $100,000 annually.

What engineers make $500,000?

Senior-level application support engineers with extensive experience, specialized skills, and certifications can reach or exceed a $500,000 annual salary, especially in high-cost-of-living areas or within large technology companies. Achieving this level often requires expertise in cloud platforms, scripting, and system architecture, along with leadership responsibilities and performance bonuses.

What is L1, L2, and L3 application support?

In application support, L1 (Level 1) involves basic troubleshooting and initial user assistance, often handled by help desk staff. L2 (Level 2) provides more in-depth technical support, addressing complex issues that require specialized knowledge, while L3 (Level 3) involves advanced support, including code fixes or system modifications typically performed by developers or senior engineers. Application Support Engineers often work across these levels to ensure smooth operation and issue resolution.

What is the difference between Application Support Engineer vs Software Support Specialist?

AspectApplication Support EngineerSoftware Support Specialist
Required CredentialsBachelor's in CS or related field, technical certificationsSimilar certifications, often with focus on specific software
Work EnvironmentIT departments, technical support teams, client sitesCustomer service centers, help desks, technical support teams
Employer & Industry UsageTech companies, software vendors, enterprise ITSoftware companies, SaaS providers, tech support firms
Common Search & Comparison IntentUnderstanding roles, career paths, job requirementsJob responsibilities, skills needed, career differences

Application Support Engineers focus on troubleshooting and maintaining software applications, often working closely with development teams. Software Support Specialists typically handle customer inquiries, provide technical assistance, and resolve user issues. While both roles require technical knowledge and certifications, Application Support Engineers tend to have a more technical, engineering-oriented focus, whereas Software Support Specialists emphasize customer service and support skills.

What are some common challenges faced by Application Support Engineers, and how can they effectively address them?

Application Support Engineers often encounter challenges such as troubleshooting complex technical issues under time pressure, managing multiple support tickets simultaneously, and communicating technical information to non-technical users. To address these challenges, it's important to develop strong problem-solving skills, familiarize yourself with the application's architecture, and maintain clear documentation. Proactive communication with development teams and end-users also helps in resolving issues efficiently and improving user satisfaction.
More about Application Support Engineer jobs
What cities are hiring for Application Support Engineer jobs? Cities with the most Application Support Engineer job openings:
What are the most commonly searched types of Application Support Engineer jobs? The most popular types of Application Support Engineer jobs are:
Who are the top companies hiring for Application Support Engineer jobs? The top employers for Application Support Engineer jobs are:
What states have the most Application Support Engineer jobs? States with the most job openings for Application Support Engineer jobs include:
What job categories do people searching Application Support Engineer jobs look for? The top searched job categories for Application Support Engineer jobs are:
Application Support Engineer jobs near you
Infographic showing various Application Support Engineer job openings in the United States as of June 2026, with employment types broken down into 2% As Needed, 51% Full Time, 43% Part Time, and 4% Contract. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $100,951 per year, or $48.5 per hour.
Staff Application Support Engineer

Staff Application Support Engineer

CINC Systems

Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 17 days ago

Job description

Staff Application Support Engineer
Location: Global Remote-first (hybrid optional)
Employment Type: Full-time
About CINC Systems
CINC Systems is a leading provider of accounting and management software purpose-built for homeowners associations and community management companies. Our platform supports mission-critical financial operations including general ledger accounting, payments, reporting, compliance, and day-to-day association management. Reliability, accuracy, and trust are foundational to what we build. As our platform grows in scale and complexity, application support is no longer a reactive function. It is a core engineering capability. We are investing in senior support engineers who think in systems, automate relentlessly, and help ensure that operational excellence is built directly into the product.
About the Role
The Staff Application Support Engineer is a senior, hands-on technical leader responsible for Level 2 application support and for building the systems that automate, streamline, and improve how CINC operates in production. This role goes well beyond ticket resolution. You will design and evolve incident management workflows, alerting, knowledge systems, and AI-enabled support capabilities so that common issues are resolved automatically, signals are surfaced early, and product teams receive clear, actionable feedback. You approach repetitive work as a temporary state and treat support as a product capability to be engineered, not a queue to be worked. You will work closely with customers, application support peers, engineering, product, and platform teams to ensure fast recovery from incidents, high-quality communication, and continuous reduction of failure modes in the software.
Key Responsibilities
Application Support and Incident Management
  • Diagnose and resolve complex production issues across CINC's applications, services, integrations, and data layers
  • Act as a senior escalation point for Level 2 support, providing deep technical investigation and clear resolution paths
  • Participate in and lead incident response activities, including triage, mitigation, recovery, and post-incident analysis
  • Provide calm, structured, and timely communication during incidents to internal stakeholders and customer-facing teams
  • Ensure incidents are thoroughly documented with root cause, impact, and preventative actions

ITSM, Tooling, and Operational Excellence
  • Own and improve workflows within Jira Service Management, including incidents, problems, requests, and change processes
  • Design alerting and escalation mechanisms that surface issues early and reduce customer impact
  • Establish and maintain high-quality operational documentation, runbooks, and incident playbooks
  • Partner with platform and engineering teams to improve observability, diagnostics, and operational readiness

Automation, Knowledge, and AI Enablement
  • Identify repetitive or high-volume support activities and automate them wherever possible
  • Build and maintain knowledge bases that enable faster resolution and customer self-service
  • Implement and evolve AI-enabled support platforms, such as Intercom FIN, to deflect issues and improve response quality
  • Treat support automation and knowledge as first-class product features, not afterthoughts

Feedback Loops and Continuous Improvement
  • Maintain tight feedback loops between customers, application support, and Level 3 product engineering teams
  • Surface recurring issues, failure patterns, and systemic risks with clear recommendations for remediation
  • Help ensure that lessons from incidents lead to durable product and process improvements
  • Advocate for operational excellence and reliability as shared responsibilities across engineering

Required Skills and Experience
  • 10+ years of experience in application support, production support, or support engineering roles
  • Deep experience with ITSM practices, incident management, and operational workflows
  • Strong hands-on experience with Jira Service Management or similar service management platforms
  • Proven ability to troubleshoot complex SaaS systems across application, integration, and data layers
  • Experience designing or working with alerting and monitoring systems
  • Excellent written and verbal communication skills, especially in high-pressure situations
  • Ability to work independently, manage priorities, and operate effectively in a fast-paced, distributed environment

Preferred Experience
  • Experience supporting financial, accounting, ERP, or other business-critical SaaS platforms
  • Familiarity with SQL or other data investigation techniques
  • Experience implementing or operating knowledge bases and AI-assisted support tools
  • Exposure to observability tools, logging, and performance monitoring
  • Background working closely with software engineering teams in production environments
  • Strong interest in automation, scripting, or applied AI to improve operational efficiency

Mindset and Values
  • "Automate everything" mindset, with a bias toward eliminating repetitive work
  • Treats support as an engineering discipline and a product capability
  • Calm, structured, and reliable under pressure
  • Customer-focused, with strong empathy for real-world impact
  • Learning-first attitude and openness to new tools and techniques
  • Collaborative and respectful, with a strong sense of ownership

What Success Looks Like
  • Production issues are detected early and resolved quickly with minimal customer impact
  • Incidents are handled with clarity, professionalism, and strong communication
  • Repetitive support work steadily decreases through automation and better system design
  • Knowledge bases and AI support tools meaningfully reduce ticket volume and resolution time
  • Product teams receive clear, actionable feedback that leads to fewer failure modes
  • The Staff Application Support Engineer is trusted as a senior technical partner across the organization

Why CINC Systems
  • Opportunity to build a state-of-the-art application support function from the ground up
  • High-impact role with real ownership over systems, tooling, and outcomes
  • Remote-first culture with flexibility and autonomy
  • Competitive compensation aligned to senior-level impact
  • Collaborative, respectful, and high-bar engineering culture
  • Clear growth paths into Principal Support Engineering, Platform, or Reliability leadership roles.

Benefits
  • Great working environment
  • Opportunity for growth
  • Learning & development resources
  • Work/life balance
  • Medical
  • Dental
  • Vision
  • Life Insurance
  • Short-term & Long-term disability insurance
  • Flexible Spending Plan (childcare & healthcare)
  • 401K (matching available)
  • 136 hours of paid time off per year
  • 10 paid holidays per year
  • 2 self-care/mental health days per year
  • Your birthday is a paid holiday!
  • Free Coca-Cola beverages and snacks (when in office)

Apply