Application Support Engineer Jobs in Remote, OR (NOW HIRING)

About Veeco
You probably don't realize it, but what we do at Veeco touches the lives of every person, every day. It's a bold statement, but it's true. From the smartphones in our pockets that access the world's collective knowledge, to the cloud-based services where all that information lives, to high-speed wireless communication and computing power needed to drive artificial intelligence, augmented and virtual reality, gaming and so much more, our technology is all around us. 
 

We design, develop, manufacture, and service highly complex, cutting-edge machines used by our customers to create the essential devices that drive the digital age, connect the world, and improve the human experience. Along with the world's leading technology companies, many of which are household names, we help solve their most difficult material science challenges, enabling technologies for a more connected, sustainable, and convenient world.
 

We're looking for material difference-makers to join our growing team. Interested? Learn more at www.veeco.com/careers.

Veeco is seeking a highly motivated Field Applications Engineer to support customer deployment, qualification, and production ramp of Veeco's ion beam deposition systems. The successful candidate will work closely with customers and internal cross-functional teams to execute established process best-known methods (BKMs), qualify new systems, troubleshoot process and hardware issues, and ensure successful adoption of Veeco technology in manufacturing environments.
This role requires a strong combination of process knowledge, equipment troubleshooting capability, and customer-facing communication skills. The engineer will serve as a technical owner for assigned customer engagements and will be expected to independently support tool qualifications, process transfer activities, and production ramp efforts following initial training.

Lead process qualification and acceptance activities for Veeco systems at customer sites.
Execute established process BKMs and support process transfer from Veeco development environments into customer manufacturing operations.
Perform process characterization, data collection, analysis, and reporting to ensure customer requirements are achieved.
Troubleshoot process, hardware, and system performance issues and drive timely resolution in collaboration with field service, engineering, and applications teams.
Support installation, startup, and qualification of new systems at customer facilities.
Identify and resolve process deviations, equipment issues, and operational challenges that impact system performance.
Conduct root cause investigations and implement corrective actions for customer escalations.
Deliver customer training on equipment operation, process execution, maintenance procedures, and best practices.
Develop and maintain technical documentation, qualification reports, and process records.
Provide customer feedback and field observations to support product improvements and future development efforts.
Collaborate closely with applications engineering, product management, service, operations, and engineering teams to ensure customer success.
Travel domestically and internationally to support customer qualification, ramp, and production activities.

Bachelor's degree in Engineering, Physics, Materials Science, Chemistry, or a related technical field.
Minimum of five (5) years of experience supporting semiconductor, optical coating, thin-film deposition, vacuum process, or related manufacturing equipment.
Experience qualifying and supporting production equipment in customer manufacturing environments.
Demonstrated ability to independently troubleshoot complex process and equipment issues.
Experience working directly with customers in a technical support, applications engineering, process engineering, or field engineering capacity.
Willingness and ability to travel approximately 50-75% domestically and internationally.

Strong understanding of thin-film deposition processes, vacuum systems, and associated hardware.
Working knowledge of process diagnostics, system performance monitoring, and equipment troubleshooting.
Experience with process qualification, process control, and manufacturing support activities.
Ability to interpret process data, identify trends, and perform root cause analysis.
Strong organizational skills with the ability to manage multiple customer priorities simultaneously.
Excellent verbal and written communication skills with the ability to effectively interact with customers and cross-functional teams.
Self-motivated, capable of working independently, and comfortable operating in a fast-paced customer-facing environment.
Experience with semiconductor, photonics, optical coatings, or advanced materials manufacturing is preferred.

Salary and Benefits
The expected salary range for this position is $105,456 - $140,608, plus a bonus opportunity. We will consider your location, experience, and other job-related factors when determining your pay.

Other benefits include:

• Medical, Dental, and Vision
• Employee Stock Purchase Plan (ESPP)
• 401(k) with Company Match
• Holiday, Vacation, and Sick Time
• Flexible Spending Accounts (FSA)
• Commuter Benefits
• Life and Accident Insurance
• Disability Insurance
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• Identity Theft Remediation
• Emergency Travel Assistance

Veeco is an equal opportunity employer. We evaluate applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected characteristics. Veeco is committed to working with and providing reasonable accommodations to individuals with disabilities.