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Technical Support Engineer Remote Jobs in Remote, OR

Mirantis

Technical Support Engineer

OR · On-site +1

The Technical Support Engineer is a mid-level role responsible for maintaining the reliability and ... Communicate urgently, clearly, and in detail with customers during incidents via email and remote ...

Mirantis

Openstack Technical Support Engineer

OR · On-site +1

The Openstack Technical Support Engineer is responsible for solving complex and high-impact technical issues within large-scale customer cloud environments. This role focuses on advanced ...

Data Analysis Inc.

Lead IAM Engineer - Remote

OR · Remote

$125K - $140K/yr

This role serves as the IAM technical lead, defining and enforcing the operating model, including ... Experience supporting hybrid environments integrating on premises Active Directory with Entra ID.

Veeco Instruments, Inc.

Sr. Field Service Engineer

OR · On-site +1

Comfort working in a remote role while remaining closely aligned with global engineering and technical support teams * Willingness to support frequent on-site customer engagement in the Boise, Idaho ...

rogersco

Technical Sales Engineer: Mid-Atlantic

OR · Remote

$108K - $170K/yr

Uses technical knowledge of product offerings to support and build sales.Researches and presents ... Up to 50% Considering remote applicants who reside in the United Sales: DE, MD, NY, NJ, PA.

Agfa

Customer Support Analyst , Tier 1

OR · Remote

Provide telephone and remote access, consultation and technical expertise to Agfa customers, Field Engineers, Sales and Implementation Teams. * Utilize support software for call logging and tracking.

AGFA

Customer Support Analyst , Tier 1

OR · On-site +1

Provide telephone and remote access, consultation and technical expertise to Agfa customers, Field Engineers, Sales and Implementation Teams. * Utilize support software for call logging and tracking.

Voith Group

Engineer III, Field Service (Remote (US))

OR · On-site +1

Engineer III, Field Service Remote USA Interested to learn about Voith? Check out our video "Voith ... Provides technical support and advice to field sites. * Travel is required 70+ percent of the time.

AGFA

Field Service Engineer - VA

OR · On-site +1

Work with sales in identifying DR prospects and provide technical support during pre and post sales ... remote connectivity, security and digital medical image processing. * Previous DR support and x-ray ...

Project Sapiens

Pre-Sales Engineer, P&C

OR · Remote

Remote (US) Sapiens is on the lookout for a Pre-Sales Engineer, P&C to become a key player in our ... Providing pre-sales expertise in support of all elements of the Sapiens solution and product sales ...

Anytime AI

Be Seen First

Infrastructure Engineer

OR · Remote

$100K - $200K/yr

You will design and optimize high-concurrency distributed systems, ensure that complex AI tasks and data flows run efficiently, and provide robust technical support for our full-stack engineers and ...

Vengreso Inc

Front End Developer (Remote)

OR · Remote

$97.50K - $113.50K/yr

Technical Qualifications and Experience * Degree in Computer Science or relevant field. * 3+ years Proven work experience as a Front-end developer. * In-depth understanding of the entire web ...

Sapiens

Pre-Sales Engineer, P&C

OR · On-site +1

Remote (US) Sapiens is on the lookout for a Pre-Sales Engineer, P&C to become a key player in our ... Providing pre-sales expertise in support of all elements of the Sapiens solution and product sales ...

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How much do technical support engineer remote jobs pay per year?

As of May 30, 2026, the average yearly pay for technical support engineer remote in Remote, OR is $78,954.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,900.00 and $98,400.00 per year, depending on experience, location, and employer.

What Does a Technical Support Engineer Who Works Remotely Do?

As a remote technical support engineer, you work from home or anywhere to provide customer service and help clients troubleshoot any issue they have with their hardware or software. Many technical support engineers focus on specific products. As part of this IT job, you may evaluate customer questions or complaints, reference support manuals, determine the best method of resolution, and promote the best possible experience for customers. Some technical support engineers focus on the interior of a company rather than customers, in which case you help other employees as needed. When done remotely, this job involves providing help by phone, email, or live chat.

What are the key skills and qualifications needed to thrive as a Technical Support Engineer Remote, and why are they important?

To thrive as a Technical Support Engineer Remote, you need strong problem-solving abilities, technical troubleshooting expertise, and a background in IT or computer science, often supported by relevant certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE). Familiarity with ticketing systems, remote desktop tools, and diagnostic software is essential for effective support. Exceptional communication skills, patience, and the ability to work independently are crucial soft skills in a remote environment. These qualities enable efficient resolution of technical issues, ensure customer satisfaction, and maintain seamless remote operations.

What are some typical challenges faced by Technical Support Engineers working remotely, and how can they be managed?

Remote Technical Support Engineers often face challenges such as troubleshooting complex technical issues without in-person access to customer systems and maintaining clear communication across different time zones. To manage these, effective use of remote access tools, thorough documentation, and proactive communication with both customers and team members are crucial. Additionally, setting up a dedicated workspace and establishing structured routines can help maintain productivity and work-life balance. Regular virtual meetings and collaboration platforms also support knowledge sharing and team cohesion.

What does a Technical Support Engineer do in a remote role?

A Technical Support Engineer working remotely provides assistance to customers or internal teams in resolving technical issues related to software, hardware, or network systems. They diagnose problems, offer troubleshooting guidance, and may escalate complex issues to higher-level engineers. Communication is typically done through email, chat, or video calls, ensuring users can continue their work with minimal disruption. Remote Technical Support Engineers must be skilled in problem-solving, customer service, and using various support tools. Their goal is to help users resolve issues efficiently, regardless of their physical location.

What is the difference between Technical Support Engineer Remote vs Technical Support Specialist?

AspectTechnical Support Engineer RemoteTechnical Support Specialist
Required CredentialsTypically requires a degree in IT, Computer Science, or related field; certifications like CompTIA A+ or Network+ are commonOften requires similar certifications; may have less emphasis on formal degrees
Work EnvironmentRemote, often supporting enterprise clients or internal teams via online toolsCan be remote or on-site; supports customers via phone, email, or chat
Employer & Industry UsageUsed across tech companies, SaaS providers, and IT service firmsCommon in tech, retail, and telecommunications industries

Both roles involve troubleshooting technical issues, but Technical Support Engineer Remote typically requires more technical expertise and handles complex problems remotely, while Technical Support Specialist may focus on basic support and customer service. The roles often overlap, but the engineer position usually demands a higher technical skill level and certifications.

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Technical Support Engineer Remote jobs near you
Technical Support Engineer

Technical Support Engineer

Mirantis

On-site, Remote

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Company Description
Mirantis is the Kubernetes-native AI infrastructure company, enabling organizations to build and operate scalable, secure, and sovereign infrastructure for modern AI, machine learning, and data-intensive applications. By combining open source innovation with deep expertise in Kubernetes orchestration, Mirantis empowers platform engineering teams to deliver composable, production-ready developer platforms across any environment-on-premises, in the cloud, at the edge, or in sovereign data centers. As enterprises navigate the growing complexity of AI-driven workloads, Mirantis delivers the automation, GPU orchestration, and policy-driven control needed to manage infrastructure with confidence and agility. Committed to open standards and freedom from lock-in, Mirantis ensures that customers retain full control of their infrastructure strategy. https://www.mirantis.com/
Job Description
The Technical Support Engineer is a mid-level role responsible for maintaining the reliability and performance of customer environments remotely and supporting any Mirantis Opensack/k0s layers they run along with it. The ideal candidate brings hands-on Linux administration experience, with the ability to diagnose and resolve system-level issues efficiently. A solid working knowledge of Kubernetes and Openstack is desired - including cluster operations, components workload management, and troubleshooting containerized environments.
Main Responsibilities:
  • Proactively/Reactively troubleshoot customer environments based on Linux, OpenStack, Kubernetes, networking and other cloud technologies, detect, report and resolve issues. Alert Management.
  • Learn and troubleshoot MOSK (Mirantis Openstack on Kubernetes)
  • Resolve and Handle/Triage IaaS related needs in customer datacenters.
  • Reproduce customer issues in labs where needed, confirm bug reports, provide detailed information to the development team.
  • Work closely with the development team: discuss customer issues, suggest improvements, fix product bugs, etc.
  • Own escalations end-to-end by routing issues to the appropriate teams, including OpenStack/ceph storage, networking, hardware, and infrastructure, and product engineering while maintaining accountability and follow-through.
  • Participate in weekend on call rotation and holiday coverage
  • Communicate urgently, clearly, and in detail with customers during incidents via email and remote session, providing accurate status updates and guiding them through troubleshooting and resolution
  • Work with AI tools to increase efficiency and problem solving tasks for customers.
  • Troubleshooting server issues- DCOPs issues, Firmware upgrading, Iso, OS, Dell, Lenovo, ST Micro
  • Work to troubleshoot any DC networking asks/upgrades, triaging where applicable

Qualifications
  • High School diploma or equivalent required, four year college degree preferred or work history equivalent (3+ years technical customer support in IaaS, Saas Technologies
  • Knowledge of OpenStack, Neutron, kubernetes and object storage principles
  • Strong English speaking and writing ability required.
  • Expert Linux system administration and troubleshooting skills
  • DCOPs experience, Firmware upgrades, Iso, OS, Dell, Lenovo, ST Micro
  • Networking - tools / Netbox, LibraNMS, Verity, Tailscale, experience with troubleshooting network issues) - Vlans, ports, spine/leaf config, change management, Fortinet, Cisco, Juniper
  • Python, scripting experience, automation concepts
  • Understanding of networking concepts and protocols
  • Alert management experience,
  • Standard Operating Procedure generation (SOP)
  • Change Management experience
  • Good knowledge of virtualization solutions (libvirt, KVM, VMWare)
  • Good knowledge of network and distributed storage solutions

Preferred Qualifications
  • Experience w/ databases and message brokers (MySQL, Galera, PostgreSQL, RabbitMQ, InfluxDB, ElasticSearch, Cassandra, Zookeeper)
  • Experience with configuring, customizing, and extending monitoring tools (Grafana, Kibana, Nagios, Prometheus)
  • Experience working configuration management tools (Puppet, Chef, Salt, Ansible, Helm)
  • Kubernetes experience, openstack frameworks
  • TOR switching, networking concepts

Additional Information
What does Mirantis offer you?
- Work with an established Silicon Valley leader in the cloud infrastructure industry;
- Work with exceptionally passionate, talented and engaging colleagues, helping Fortune 500 and Global 2000 customers implement next-generation cloud technologies;
- Be a part of cutting-edge, open-source innovation;
- Thrive in the high-energy environment of a young company where openness, collaboration, risk-taking, and continuous growth are valued;
- Internship provides you with the opportunity to combine work and education;
- Professional development and training;
- Attend conferences and working groups;
- Modern bright office, centrally located and close to public transportation;
- Customized workstation (macOS, Windows, Linux);
- Company outings, happy hours, hackathons, and tech talks;
- Receive a competitive compensation package with a strong benefits plan.
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