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Technical Support Engineer Remote Jobs in Remote, OR

Umpqua Health

Solutions Engineer

Roseburg, OR · Remote

$100K - $118K/yr

SOLUTIONS ENGINEER REMOTE, must be an Oregon Resident EMPLOYMENT TYPE: Full-Time, Exempt About ... technical solutions aligned with business needs. * Develop, maintain, and support full-stack web ...

Umpqua Health

Solutions Engineer

Roseburg, OR · On-site +1

$100K - $118K/yr

SOLUTIONS ENGINEER REMOTE, must be an Oregon Resident EMPLOYMENT TYPE: Full-Time, Exempt About ... technical solutions aligned with business needs. * Develop, maintain, and support full-stack web ...

Data Analysis Inc.

Lead IAM Engineer - Remote

OR · Remote

$125K - $140K/yr

This role serves as the IAM technical lead, defining and enforcing the operating model, including ... Experience supporting hybrid environments integrating on premises Active Directory with Entra ID.

Veeco Instruments, Inc.

Sr. Field Service Engineer

OR · On-site +1

Comfort working in a remote role while remaining closely aligned with global engineering and technical support teams * Willingness to support frequent on-site customer engagement in the Boise, Idaho ...

Agfa

Customer Support Analyst, Tier 1

OR · Remote

Provide telephone and remote access, consultation and technical expertise to Agfa customers, Field Engineers, Sales and Implementation Teams. * Utilize support software for call logging and tracking.

AGFA

Customer Support Analyst, Tier 1

OR · On-site +1

Provide telephone and remote access, consultation and technical expertise to Agfa customers, Field Engineers, Sales and Implementation Teams. * Utilize support software for call logging and tracking.

AGFA

Field Service Engineer - Florida

OR · On-site +1

Remote - Florida. What You'll Do: * Manage all AGFA imaging equipment in assigned territory. To ... Work with sales in identifying DR prospects and provide technical support during pre and post sales ...

Project Sapiens

Pre-Sales Engineer, Workers' Comp

OR · Remote

Remote (US) Sapiens is on the lookout for a Pre-Sales Engineer, WC to become a key player in our ... Providing pre-sales expertise in support of all elements of the Sapiens WC solution and product ...

Vengreso Inc

Front End Developer (Remote)

OR · Remote

$97K - $113K/yr

Technical Qualifications and Experience * Degree in Computer Science or relevant field. * 3+ years Proven work experience as a Front-end developer. * In-depth understanding of the entire web ...

Lumen Technologies

Principal Software Engineer

OR · Remote

$126K - $169K/yr

Location This is a remote postion open to candidates based anywhere in the US. The Main ... Technical Leadership * Serve as a trusted advisor to engineering and technology leaders on ...

Project Sapiens

Value Engineer

OR · Remote

Remote The Value Engineer plays a critical role at the intersection of sales , product , and ... Support competitive positioning by quantifying differentiators and financial benefits. * Provide ...

Atos

NETWORK ENGINEER

OR · On-site +1

Senior Network Engineer for Atos Public Safety's Next-Generation 9-1-1 solution (NG9-1-1). Atos ... Provide on-call technical support after hours and on weekends as needed. * Document designs and ...

Anytime AI

Infrastructure Engineer

OR · Remote

$100K - $200K/yr

You will design and optimize high-concurrency distributed systems, ensure that complex AI tasks and data flows run efficiently, and provide robust technical support for our full-stack engineers and ...

Sapiens

Pre-Sales Engineer, Workers' Comp

OR · On-site +1

Remote (US) Sapiens is on the lookout for a Pre-Sales Engineer, WC to become a key player in our ... Providing pre-sales expertise in support of all elements of the Sapiens WC solution and product ...

IMS People

Be Seen First

Electrical Engineer

OR · Remote

$70 - $75/hr

Remote (U.S.) | Travel: ~20% We're looking for an experienced Electrical Engineer III with a strong ... Apply today if you're ready to support exciting power transmission and renewable energy projects!

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Technical Support Engineer Remote information

See Remote, OR salary details

$37.5K

$79K

$119.4K

How much do technical support engineer remote jobs pay per year?

As of Jul 21, 2026, the average yearly pay for technical support engineer remote in Remote, OR is $78,954.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,900.00 and $98,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Support Engineer Remote, and why are they important?

To thrive as a Technical Support Engineer Remote, you need strong problem-solving abilities, technical troubleshooting expertise, and a background in IT or computer science, often supported by relevant certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE). Familiarity with ticketing systems, remote desktop tools, and diagnostic software is essential for effective support. Exceptional communication skills, patience, and the ability to work independently are crucial soft skills in a remote environment. These qualities enable efficient resolution of technical issues, ensure customer satisfaction, and maintain seamless remote operations.

What Does a Technical Support Engineer Who Works Remotely Do?

As a remote technical support engineer, you work from home or anywhere to provide customer service and help clients troubleshoot any issue they have with their hardware or software. Many technical support engineers focus on specific products. As part of this IT job, you may evaluate customer questions or complaints, reference support manuals, determine the best method of resolution, and promote the best possible experience for customers. Some technical support engineers focus on the interior of a company rather than customers, in which case you help other employees as needed. When done remotely, this job involves providing help by phone, email, or live chat.

What is the difference between Technical Support Engineer Remote vs Technical Support Specialist?

AspectTechnical Support Engineer RemoteTechnical Support Specialist
Required CredentialsTypically requires a degree in IT, Computer Science, or related field; certifications like CompTIA A+ or Network+ are commonOften requires similar certifications; may have less emphasis on formal degrees
Work EnvironmentRemote, often supporting enterprise clients or internal teams via online toolsCan be remote or on-site; supports customers via phone, email, or chat
Employer & Industry UsageUsed across tech companies, SaaS providers, and IT service firmsCommon in tech, retail, and telecommunications industries

Both roles involve troubleshooting technical issues, but Technical Support Engineer Remote typically requires more technical expertise and handles complex problems remotely, while Technical Support Specialist may focus on basic support and customer service. The roles often overlap, but the engineer position usually demands a higher technical skill level and certifications.

What does a Technical Support Engineer do in a remote role?

A Technical Support Engineer working remotely provides assistance to customers or internal teams in resolving technical issues related to software, hardware, or network systems. They diagnose problems, offer troubleshooting guidance, and may escalate complex issues to higher-level engineers. Communication is typically done through email, chat, or video calls, ensuring users can continue their work with minimal disruption. Remote Technical Support Engineers must be skilled in problem-solving, customer service, and using various support tools. Their goal is to help users resolve issues efficiently, regardless of their physical location.

What are some typical challenges faced by Technical Support Engineers working remotely, and how can they be managed?

Remote Technical Support Engineers often face challenges such as troubleshooting complex technical issues without in-person access to customer systems and maintaining clear communication across different time zones. To manage these, effective use of remote access tools, thorough documentation, and proactive communication with both customers and team members are crucial. Additionally, setting up a dedicated workspace and establishing structured routines can help maintain productivity and work-life balance. Regular virtual meetings and collaboration platforms also support knowledge sharing and team cohesion.
More about Technical Support Engineer Remote jobs
What job categories do people searching Technical Support Engineer Remote jobs in Remote, OR look for? The top searched job categories for Technical Support Engineer Remote jobs in Remote, OR are:
What cities near Remote, OR are hiring for Technical Support Engineer Remote jobs? Cities near Remote, OR with the most Technical Support Engineer Remote job openings:
Technical Support Engineer Remote jobs near you
Technical Support Representative

Technical Support Representative

Douglas Fast Net

Roseburg, OR • Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 2 days ago

Job description

Salary: $21.38-$26.22 Per Hour

This position is remote, but does require full-time residency in the state of Oregon. This position currently works 4-10 hour shifts per week that are scheduled between the hours of 7AM-9PM Sunday-Saturday.


DFN is a top fiber internet service provider serving Lane, Douglas, and Coos counties. We are looking for a Technical Support Representative to join our team.

Why work at DFN?

At DFN, we strive to take care of our employees on and off the job. Just to highlight a few of our amazing benefits -

  • We offer a 200% 401(k) match capping at 9%
  • 100% employer paid medical, dental, and vision plans plan for employees with affordable dependent coverage options.
  • Free 1 Gig high speed fiber internet service if you live within our service territory.
  • PTO package and 10 paid holidays including two days off for your birthday.


POSITION PURPOSE: This position provides front-line technical and customer support for Douglas Fast Nets products and services. This position is responsible for resolving entry-level support issues, monitoring and responding to customer tickets in a timely manner, and escalating complex issues according to established procedures.

OUR CUSTOMER COMMITMENTS:

We expect every DFN team member to embody the following values-

  • Customer First: Every action we take is grounded in meeting customer needs.
  • 100% Local: We live here, work here, and care deeply about the people and communities we serve.
  • Enhancing Lives: We recognize that we are enabling lifes most important connections, work, education, health, and family.
  • The Best: We push for excellence in service, reliability, and value, every time.


CORE VALUES:

  • Commitment: You bring energy, loyalty, and perseverance to every interaction.
  • Leadership: You communicate clearly and motivate others by example.
  • Pride: You take pride in delivering service that goes above expectations.
  • Tenacity: You dont stop until the customer is taken care of, completely


ESSENTIAL FUNCTIONS:

  • Provide resolution of entry level support issues spanning all of DFNs products and services.
  • Monitor customer tickets and respond in a timely manner.
  • Document and escalate tickets per DFN support procedures.
  • Communicate with customers to identify and understand their product or service needs; identify and suggest products and services to meet those needs.
  • Manage multiple tasks/priorities simultaneously.
  • Assist in day-to-day order entry and processing.
  • Assist Broadband Technicians in turn-up and troubleshooting.
  • Clean and reset returned equipment for redeployment.
  • This job description covers the most crucial key and supplemental duties performed in the position, but does not include other occasional work, which may be similar, related to, or a logical assignment for the position. Other projects will be assigned as needed.


QUALIFICATIONS:

  • High school diploma and two years of technical support or equivalent work experience required.
  • Excellent attendance and punctuality required.
  • Customer service oriented. Ability to exercise good judgement, courtesy, patience and tact in public contact and problem resolution.
  • Strong interpersonal skills to build rapport with prospective and existing customers.
  • Strong problem solving, diagnostic and technical troubleshooting skills.
  • Ability to master new software and applications specific to the industry and position.
  • Positive attitude and strong work ethic as this is a high productivity position with a large degree of autonomy.
  • Self-motivated, ability to work independently and in a team
  • Ability to communicate effectively, both orally and in writing
  • Able to meet physical demands with reasonable accommodations if necessary.
  • DFN is a drug free workplace. All employees are required to successfully complete a pre-employment drug screen as well as random and for cause screens during employment as applicable.