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Senior Technical Support Jobs in Remote, OR (NOW HIRING)

Dynamic Solutions Technology LLC

Technical Architect I

OR · On-site +1

$62 - $75/hr

Utilize Jira to support Agile project management activities, including architecture planning, backlog refinement, sprint support, issue tracking, and technical documentation. * Serve as the senior ...

New

Lumen Technologies

Senior Lead Software Developer

OR · Remote

The Role At Lumen, the Senior Lead Software Developer, AI Developer Enablement, steps into an ... technical support. Integration with Developer Workflows * Embed AI solutions into repositories ...

EM Key Solutions Inc

Systems Engineer

OR · On-site +1

Senior Systems Engineer (Windows) Remote, USA EMKS is seeking a Senior Systems Engineer to support ... This role provides Level 3 technical support for Windows servers, virtualization platforms ...

Lumen Technologies

Principal Software Engineer

OR · Remote

$126K - $169K/yr

The Role The Principal Software Engineer serves as a senior technical leader responsible for ... Architect scalable distributed systems supporting mission-critical enterprise services and customer ...

Koerber

Specialist Controls Engineer

OR

$78K - $101K/yr

The Specialist Controls Engineer serves as a senior technical resource responsible for defining ... You will support ROM estimates, proposals, and technical solution development, including resource ...

Project Sapiens

Sr. Business Analyst, Reinsurance

OR · Remote

$86K - $112K/yr

Develops business specifications for technical personnel. This role will conduct analysis of ... May provide financial or operational business analysis and research to support business goals. The ...

Lumen Technologies

Senior Operations Engineer

OR · On-site

$98K - $134K/yr

The Role Senior Engineer position requires a high degree of technical and coding competencies while providing support to various Lumen organizations. This position assumes ownership and ...

Lumen Technologies

Sr Operations Engineer

OR · On-site

$84K - $112K/yr

The Role Senior Engineer position requires a high degree of technical and coding competencies while providing support to various Lumen organizations. This position assumes ownership and ...

Lumen Technologies

Senior Lead Software Developer

OR · Remote

Lumen is seeking an experienced and hands-on Senior Lead Software Developer, AI Developer ... Technical Knowledge & AI-Driven Support * Improve access to engineering knowledge through AI ...

Lumen Technologies

Senior Lead IT Engineer, Flexera One

OR · On-site +1

$132K - $176K/yr

The Role The Senior Lead IT Engineer is a technical leadership role responsible for the design ... Administer, optimize, and support Flexera One / FlexNet Manager Suite (FNMS), SaaS Manager, and ...

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All JobsTechnical Support JobsSenior Technical Support JobsSenior Technical Support Jobs in Remote, OR

Senior Technical Support information

See Remote, OR salary details

$33.5K

$110.5K

$228.3K

How much do senior technical support jobs pay per year?

As of Jul 30, 2026, the average yearly pay for senior technical support in Remote, OR is $110,545.00, according to ZipRecruiter salary data. Most workers in this role earn between $87,900.00 and $121,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Senior Technical Support specialist, and why are they important?

To excel as a Senior Technical Support specialist, you need advanced troubleshooting skills, in-depth knowledge of operating systems and networks, and typically several years of experience in IT support roles. Familiarity with ticketing systems like Zendesk or ServiceNow, remote diagnostic tools, and relevant certifications such as CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are highly valuable. Strong communication, patience, and problem-solving abilities enable you to resolve complex issues and guide both users and junior staff. These skills are crucial for minimizing downtime, ensuring customer satisfaction, and maintaining efficient IT operations.

What are Senior Technical Support specialists?

Senior Technical Support specialists are experienced professionals who provide advanced assistance and troubleshooting for technical issues related to products, services, or systems. They handle complex problems that frontline support staff cannot resolve and often serve as a bridge between customers and engineering teams. Their responsibilities may include mentoring junior staff, creating documentation, and ensuring customer satisfaction through effective problem resolution.

What is the difference between Senior Technical Support vs Technical Support?

AspectSenior Technical SupportTechnical Support
Required CredentialsTypically requires 3+ years experience, certifications like CompTIA A+ or Network+, and advanced troubleshooting skillsEntry to mid-level certifications, such as CompTIA A+; less experience needed
Work EnvironmentSupports complex technical issues, often in enterprise or corporate settingsHandles basic to moderate customer issues, often in call centers or help desks
Employer & Industry UsageUsed across IT, telecommunications, and technology companies for experienced support rolesCommon in retail, small business, and entry-level IT support roles

Senior Technical Support professionals handle more complex issues, require more experience and certifications, and often work in larger organizations. Technical Support roles are more entry-level, focusing on basic troubleshooting and customer assistance. The main difference lies in experience, complexity of issues handled, and scope of responsibilities.

How does a Senior Technical Support professional typically interact with other departments to resolve complex customer issues?

Senior Technical Support professionals often collaborate closely with engineering, product management, and quality assurance teams to address complex technical challenges. When an issue exceeds frontline troubleshooting, they escalate cases, provide detailed diagnostics, and may participate in cross-functional meetings to ensure timely resolution. This collaboration not only facilitates faster solutions for customers but also helps identify recurring problems and drive product improvements. Effective communication and teamwork are essential skills in this role, as it often acts as a bridge between the customer and internal technical teams.
What are the most commonly searched types of Technical Support jobs in Remote, OR? The most popular types of Technical Support jobs in Remote, OR are:
What are popular job titles related to Senior Technical Support jobs in Remote, OR? For Senior Technical Support jobs in Remote, OR, the most frequently searched job titles are:
What job categories do people searching Senior Technical Support jobs in Remote, OR look for? The top searched job categories for Senior Technical Support jobs in Remote, OR are:
What cities near Remote, OR are hiring for Senior Technical Support jobs? Cities near Remote, OR with the most Senior Technical Support job openings:
Senior Technical Support jobs near you

Technical Architect I

Dynamic Solutions Technology LLC

OR • On-site, Remote

$62 - $75/hr

Full-time

Posted 3 days ago

New

Job description

Dynamic Solutions Technology, LLC, a premier strategic services firm that meets IT and Service needs for commercial and government clients. We are is seeking a full-time Technical Architect to support contract work out of Atlanta, GA. This is an exempt hybrid remote role.
Must Be US Citizen
Responsibilities:
  • Lead the architecture, design, and implementation of enterprise IBM TRIRIGA solutions, ensuring alignment with business objectives, technical standards, and best practices.
  • Provide system architecture change support, including evaluation, design, and implementation of enhancements, upgrades, and customizations within the TRIRIGA Application Platform (TAP).
  • Design and implement secure, scalable TRIRIGA security architecture, including user authentication, authorization, role-based access controls, and data security.
  • Provide architectural leadership for custom application development, workflow design, data modeling, system performance optimization, and solution scalability within the TRIRIGA Application Platform.
  • Collaborate with functional teams, developers, project managers, and business stakeholders to translate business requirements into sustainable technical architecture and implementation strategies.
  • Perform architecture reviews, technical assessments, and solution governance to ensure compliance with enterprise architecture, security policies, and software development standards.
  • Utilize Jira to support Agile project management activities, including architecture planning, backlog refinement, sprint support, issue tracking, and technical documentation.
  • Serve as the senior technical advisor for TRIRIGA architecture initiatives, leveraging a minimum of five (5) years of experience leading architecture development for large-scale IBM TRIRIGA implementations while applying strong analytical, problem-solving, communication, and stakeholder collaboration skills.

Qualifications:
  • Bachelor's Degree plus 4 years of additional relevant work experience; or
  • 5 years of additional relevant work experience
  • 5 years experience with IBM TRIRIGA
  • Experience with applying modern software development methodologies (e.g. Agile, DEVOPS/DEVSECOPS) in a professional or academic setting

Skills:
  • Excellent oral and written skills.
  • Excellent critical thinking skills.
  • Proficient in Microsoft applications such as Word, Excel, PowerPoint, and Outlook.
  • Ability to work independently and as a team member.
  • Ability to learn and apply project management concepts to assigned duties.
  • Experience with applying programming concepts in a professional or academic setting.

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