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Senior Technical Support Jobs in Remote, OR (NOW HIRING)

Atos

NETWORK ENGINEER

OR · On-site +1

Senior Network Engineer for Atos Public Safety's Next-Generation 9-1-1 solution (NG9-1-1). Atos ... Provide on-call technical support after hours and on weekends as needed. * Document designs and ...

Koerber

Senior Project Manager

OR · Remote

We develop future technologies and support talents to deploy their skills and reach their full ... You will provide technical leadership by translating contractual and specification requirements ...

Körber Group

Senior Project Manager

OR · On-site +1

We develop future technologies and support talents to deploy their skills and reach their full ... You will provide technical leadership by translating contractual and specification requirements ...

Atos

NETWORK ENGINEER

OR · Remote

Senior Network Engineer for Atos Public Safety's Next-Generation 9-1-1 solution (NG9-1-1). Atos ... Provide on-call technical support after hours and on weekends as needed. * Document designs and ...

Lumen Technologies

Manager Operations

OR · Remote

$105K - $141K/yr

The Role The Manager, Operations leads a customer-facing Tier 2 technical support team responsible ... senior leadership. Compensation This information reflects the anticipated base salary range for ...

Lumen Technologies

Senior Lead Release Train Engineer

OR · Remote

$132K - $176K/yr

This role supports more complex value delivery environments, mentors RTEs and Scrum Masters ... What We Look For in a Candidate * 8+ years of experience in technical program management, Agile ...

Lumen Technologies

Senior Lead Cloud Engineer

OR · Remote

$132K - $176K/yr

Provide expert technical direction in the analysis of multiple and complex systems, including ... Define and document best practices and support procedures * 24 X 7 X 365 cost monitoring * Mentor ...

Koerber

Senior Sales Manager

OR · Remote

We develop future technologies and support talents to deploy their skills and reach their full ... Ability to collaborate effectively with technical and cross-functional teams in developing ...

Posted today

Lumen Technologies

Senior Lead Applied AI Scientist

OR · Remote

$176K - $220K/yr

Role Overview Lumen is seeking highly technical, product-minded Senior Lead Applied AI Scientists ... With real support and shared accountability, teams collaborate better, move faster, and deliver ...

Sapiens

Senior Business Analyst

OR · On-site +1

$86K - $112K/yr

Provide guidance and a support to the business analysis team while acting as a Subject Matter ... technical issues. * Analyze and review test plans, and perform testing of Sapiens software ...

Lumen Technologies

Senior Construction Engineer

OR · Remote

$84K - $112K/yr

Our culture is built on teamwork, trust, and transparency, giving you the flexibility, support, and ... Defines and reviews comprehensive plans for large, complex, highly technical projects that cover ...

Koerber

Senior Account Executive

OR · Remote

We develop future technologies and support talents to deploy their skills and reach their full ... If you have any questions or technical problems, please send us an e-mail to jobs@koerber.com.

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All JobsTechnical Support JobsSenior Technical Support JobsSenior Technical Support Jobs in Remote, OR

Senior Technical Support information

See Remote, OR salary details

$33.5K

$110.5K

$228.3K

How much do senior technical support jobs pay per year?

As of Aug 21, 2026, the average yearly pay for senior technical support in Remote, OR is $110,545.00, according to ZipRecruiter salary data. Most workers in this role earn between $87,900.00 and $121,400.00 per year, depending on experience, location, and employer.

What is a senior technical support?

Senior Technical Support specialists are experienced professionals who provide advanced assistance and troubleshooting for technical issues related to products, services, or systems. They handle complex problems that frontline support staff cannot resolve and often serve as a bridge between customers and engineering teams. Their responsibilities may include mentoring junior staff, creating documentation, and ensuring customer satisfaction through effective problem resolution.

How does a senior technical support professional typically interact with other departments to resolve complex customer issues?

Senior Technical Support professionals often collaborate closely with engineering, product management, and quality assurance teams to address complex technical challenges. When an issue exceeds frontline troubleshooting, they escalate cases, provide detailed diagnostics, and may participate in cross-functional meetings to ensure timely resolution. This collaboration not only facilitates faster solutions for customers but also helps identify recurring problems and drive product improvements. Effective communication and teamwork are essential skills in this role, as it often acts as a bridge between the customer and internal technical teams.

What are the key skills and qualifications needed to thrive as a senior technical support specialist, and why are they important?

To excel as a Senior Technical Support specialist, you need advanced troubleshooting skills, in-depth knowledge of operating systems and networks, and typically several years of experience in IT support roles. Familiarity with ticketing systems like Zendesk or ServiceNow, remote diagnostic tools, and relevant certifications such as CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are highly valuable. Strong communication, patience, and problem-solving abilities enable you to resolve complex issues and guide both users and junior staff. These skills are crucial for minimizing downtime, ensuring customer satisfaction, and maintaining efficient IT operations.

What is the difference between Senior Technical Support vs Technical Support?

AspectSenior Technical SupportTechnical Support
Required CredentialsTypically requires 3+ years experience, certifications like CompTIA A+ or Network+, and advanced troubleshooting skillsEntry to mid-level certifications, such as CompTIA A+; less experience needed
Work EnvironmentSupports complex technical issues, often in enterprise or corporate settingsHandles basic to moderate customer issues, often in call centers or help desks
Employer & Industry UsageUsed across IT, telecommunications, and technology companies for experienced support rolesCommon in retail, small business, and entry-level IT support roles

Senior Technical Support professionals handle more complex issues, require more experience and certifications, and often work in larger organizations. Technical Support roles are more entry-level, focusing on basic troubleshooting and customer assistance. The main difference lies in experience, complexity of issues handled, and scope of responsibilities.

What are the most commonly searched types of Technical Support jobs in Remote, OR?

The most popular types of Technical Support jobs in Remote, OR are:

What are popular job titles related to Senior Technical Support jobs in Remote, OR?

For Senior Technical Support jobs in Remote, OR, the most frequently searched job titles are:

What job categories do people searching Senior Technical Support jobs in Remote, OR look for?

The top searched job categories for Senior Technical Support jobs in Remote, OR are:

What cities near Remote, OR are hiring for Senior Technical Support jobs?

Cities near Remote, OR with the most Senior Technical Support job openings:

Senior Technical Support jobs near you

NETWORK ENGINEER

Atos

OR • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement

Re-posted 12 days ago

Job description

About Atos Group
Atos Group is a global leader in digital transformation with c. 56,000 employees and annual revenue of c. €7.2 billion (at the go-forward perimeter), operating in 54 countries under two brands - Atos for services and Eviden for products and systems. European number one in cybersecurity and a leader in cloud, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries. Atos Group is the brand under which Atos SE (Societas Europaea) operates. Atos SE listed on Euronext Paris.
The purpose of Atos Group is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.
Senior Network Engineer for Atos Public Safety's Next-Generation 9-1-1 solution (NG9-1-1).
Job Description
Atos Public Safety solutions and services with a focus on Public Safety agencies. As a trusted partner with wide ranging service capabilities, APS helps clients transform and succeed in challenging circumstances. The diversity and breadth of the entire APS portfolio of research, consulting, solutions, services, systems and software, uniquely distinguishes APS from other companies in the industry.
Role & responsibilities:
As a Senior Network Engineer with an in-depth knowledge of security requirements for deploying voice solutions in the field. Experience configuring Cisco Routers, Switches, SDWAN and VXLAN to predefined standards in a voice environment ensuring an 99.999% uptime. Experienced in the operational network/voice environment and using high-level functional voice systems analysis, design, integration, documentation, and implementation methodologies on complex problems.
In addition, your duties will consist of:
  • Knowledge of the NG911 topology and associated equipment
  • Participating in network planning, engineering, and architecture processes.
  • Produce and/or maintain technical and procedural documentation as directed.
  • Provide 2nd or 3rd level support on incidents and service requests.
  • Deploy, configure network devices based on designs and standards provided.
  • Maximize network performance and availability by monitoring performance; troubleshooting network problems and outages; scheduling upgrades; collaborating with network architects on network optimization.
  • Secure network system by establishing and enforcing policies.

Skills Required
  • Possess in-depth knowledge and experience with the following platforms in IPv4 and IPv6 environments:
  • Cisco SD-WAN
  • Versa
  • Cisco ISR and ASR Routing platforms
  • Cisco Nexus 9K Switching.
  • Cisco Catalyst Switching
  • Cisco NG Firewalls
  • Cisco ASA Firewalls
  • VXLAN
  • Diagnose, troubleshoot, and resolve complex network issues in a timely manner.
  • Ensure high availability of network services through redundancy, failover configurations, and proactive maintenance.
  • Coordinate activities among multiple groups to ensure 99.999% uptime for the organization.
  • Provide on-call technical support after hours and on weekends as needed.
  • Document designs and policies associated with networks and maintain proper documentation of systems configurations.
  • Experience with Virtualized Networks (VMware, Google Cloud Platform, Azure Cloud Platform)
  • Ability to work as a part of a distributed team, despite the diversity (cultural, geographic and other differences)
  • Participate in on-call schedule and, when required, work outside of normal business hours during planned maintenance windows.
  • Lead network-related projects, from concept to deployment, ensuring milestones and deliverables are met.
  • Collaborate with stakeholders to gather requirements and provide recommendations for network improvements.
  • Implement and enforce network security protocols, including firewalls, VPNs, IDS/IPS, and encryption standards.
  • Monitor for vulnerabilities and apply patches, updates, or changes to mitigate risks.
  • Ensure compliance with organizational policies and regulatory standards.
  • Understanding and knowledge of security NIST, CIS, or NENA
  • Managing and working with other Managed Service Providers such as Lumen Versa.
  • Possess clear and effective communication skills (oral and written English)
  • Excellent email and telephone etiquette
  • 10+ years demonstrated experience in network engineering, implementing, and maintaining geographically dispersed networks.
  • 5+ years of network security experience (Firewalls, security tools, threat mitigation, etc.).
  • Demonstrates ability to advance technologies, processes, and practices in area of specialization or discipline.
  • Desirable: Possess Cisco CCNP, CCIE, Security and/or SDWAN certification or equivalent experience
  • Desirable: Azure, GCP and/or VMware Certification
  • Desirable: NG 9-1-1 networking or carrier grade voice networking

The total compensation range for this role in the posted location is $80,140 - $128,223 USD.
Atos provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The compensation range listed for this position reflects the minimum and maximum target compensation that Atos, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.
The actual compensation offered to any candidate may fall outside the posted range and will be determined based on multiple factors permitted by applicable law. These may include, but are not limited to, geographic location, education and qualifications, certifications and licenses, relevant experience and skills, seniority and performance, market and business considerations, and internal pay equity.
It is not typical for candidates to be hired at or near the top of the posted compensation range.
Benefits: Medical insurance, Dental insurance, Vision insurance, Flexible Spending Accounts (FSAs), Health Savings Account (HSA), Supplemental Insurance, Telehealth, Employee Assistance Program (EAP), 401(k) Retirement Plan, Legal Insurance, Pet Insurance, Wellness and discount programs
Here at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all.
Atos is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria. Find out more on our CSR commitment.
Choose your future. Choose Atos.

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