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Technical Support Associate Jobs in Remote, OR (NOW HIRING)

EM Key Solutions Inc

Systems Engineer

OR · On-site +1

This role provides Level 3 technical support for Windows servers, virtualization platforms ... Windows Server Hybrid Administrator Associate is desired. * VMware Certified Professional - Data ...

W3Global Inc.

CAD Drafter

Coos Bay, OR

$25 - $35/hr

The role also provides technical support for Autodesk Civil 3D users and collaborates closely with ... Associate Degree in Drafting, Design Technology, or related field * Experience supporting civil ...

Project Sapiens

Associate Business Analyst

OR

Supports the project team to ensure that technology solutions completely and accurately resolve the ... Joins internal design and review meetings to learn about technical system implementations. Helps ...

Sapiens

Associate Business Analyst

OR · On-site +1

Supports the project team to ensure that technology solutions completely and accurately resolve the ... technical system implementations. • Helps the project management team by identifying and ...

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Technical Support Associate information

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How much do technical support associate jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for technical support associate in Remote, OR is $24.67, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $26.39 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

Is technical support a remote job?

Technical Support Associate roles can be performed remotely, especially with the increased use of remote communication tools like chat, email, and remote desktop software. Many companies offer remote or hybrid options, but some positions may require on-site presence depending on the company's policies and the nature of the support provided.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What are the most commonly searched types of Technical Support jobs in Remote, OR? The most popular types of Technical Support jobs in Remote, OR are:
What job categories do people searching Technical Support Associate jobs in Remote, OR look for? The top searched job categories for Technical Support Associate jobs in Remote, OR are:
What cities near Remote, OR are hiring for Technical Support Associate jobs? Cities near Remote, OR with the most Technical Support Associate job openings:
Technical Support Associate jobs near you

Systems Engineer

EM Key Solutions Inc

OR • On-site, Remote

Full-time

Posted 17 days ago

Job description

Senior Systems Engineer (Windows)
Remote, USA
EMKS is seeking a Senior Systems Engineer to support the Department of Veterans Affairs (VA) Independent Enterprise Testing Support Services (IETSS) contract. This project provides Independent Verification and Validation (IV&V) services to support the product Software Delivery Life Cycle and Modernization efforts on behalf of our Veterans Affairs (VA) government client. In our continuing efforts to implement more of our IV&V activities, we are seeking a Sr. Windows Systems Engineer.
The Sr. Windows Systems Engineer is responsible for the administration, maintenance, support, and lifecycle management of Windows-based infrastructure supporting a large federal testing environment. This role provides Level 3 technical support for Windows servers, virtualization platforms, application hosting, and infrastructure services while collaborating with databases, Linux, network, and testing teams. The position supports a non-production environment consisting of system integration, functional, performance, and quality assurance testing systems. The administrator will be responsible for maintaining system reliability, supporting testing teams, troubleshooting complex issues, and participating in infrastructure modernization and automation initiatives.
Duties/Responsibilities:
  • Administer, maintain, and support Windows Server 2019, 2022, and 2025 environments, including Windows workstation environments as needed.
  • Build, configure, maintain, upgrade, migrate, and decommission Windows systems in accordance with established standards and operational requirements.
  • Maintain standardized system templates, configurations, file shares, Windows services, and related infrastructure documentation.
  • Provision, manage, and troubleshoot virtual machines and hosted services within VMware-based environments.
  • Monitor server capacity, disk space, memory, CPU, performance, and resource utilization to ensure systems remain available and responsive for testing activities.
  • Provide Level 3 troubleshooting for operating system, application hosting, service interruption, performance degradation, and infrastructure-related issues.
  • Support Windows-hosted testing tools and application environments, including installations, upgrades, configuration changes, access support, and issue resolution.
  • Support Broadcom development and testing environments, including installations, access management, and technical issue resolution.
  • Manage IIS and application certificates, including certificate deployment, renewal, lifecycle coordination, and troubleshooting using Venafi or similar certificate management tools.
  • Develop, maintain, and improve PowerShell scripts and automation solutions to streamline system administration and operational processes.
  • Respond to monitoring alerts, investigate outages or degraded services, participate in root cause analysis, and coordinate remediation with database, Linux, network, security, and application teams.
  • Support vulnerability remediation, operating system patching, security updates, BitLocker management, and compliance with organizational security requirements.
  • Support server access requests, permissions management, Active Directory groups, and local security groups.
  • Provide advanced technical support to testing personnel and cross-functional technical teams in a non-production federal testing environment.
  • Excellent oral and written communication skills, with the ability to document technical issues, coordinate across teams, and communicate clearly with stakeholders.

Required Technical/Business Tools Experience:
  • Windows Server administration tools and environments, including Windows Server 2019, 2022, and 2025.
  • VMware or equivalent virtualization platform for provisioning, managing, and troubleshooting virtual machines.
  • Active Directory, group permissions, local security groups, and access management tools.
  • PowerShell or equivalent scripting/automation tools used to support system administration activities.
  • IIS and Windows-based application hosting environments.
  • Certificate management tools such as Venafi or equivalent platforms.
  • Monitoring, alerting, and troubleshooting tools used to assess system health, performance, capacity, and availability.
  • Patch management, vulnerability remediation, and endpoint/security compliance tools.
  • Ticketing, service management, and change management tools used to document work, track incidents, and coordinate support activities.
  • Microsoft Office, Microsoft Teams, and SharePoint for documentation, collaboration, communication, and reporting.

Education/Certifications:
  • Bachelor's degree in a technical, engineering, scientific, managerial, business, or related discipline; four years of equivalent documented experience or an Associate's Decree with two years of experience may be substituted for the Bachelor's degree.
  • Microsoft Certified: Windows Server Hybrid Administrator Associate is desired.
  • VMware Certified Professional - Data Center Virtualization is desired.

Clearance:
  • U.S. Citizenship is required as is successfully passing a thorough Government background screening requiring the completion of detailed forms and fingerprinting.
  • Ability to obtain and maintain necessary security clearances as required for access to classified information.

About EM Key Solutions:
Founded in 2015, EM Key Solutions, Inc. (EMKS) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) offering a broad range of services to support Federal Government enterprises in meeting their mission requirements and business demands. Relationships are key to EMKS! We adopt a customer-centric approach and proven management processes for every project we undertake. Through sound leadership and management principles, EMKS focuses on offering its clients the solutions they need to be successful at the most competitive rates throughout the project management lifecycle.
If you are curious to learn more about EM Key Solutions, please visit our website at
EMKS is an Equal Opportunity Employer committed to hiring and retaining qualified and talented individuals. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
Reasonable Accommodation Requests
EM Key Solutions is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or accommodation while seeking employment, please e-mail or call Human Resources at (727)-292-1521. We will make a determination on your request for reasonable accommodation on a case-by-case basis.
E-Verify
As a Federal Contractor, we are required to use to validate employees' ability to work legally in the United States.
EEO is the Law
The law requires EM Key Solutions to post a notice describing the Federal laws prohibiting job discrimination.
Pay Transparency Non-Discrimination
EM Key Solutions will not discharge or, in any other manner, discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay.
For information regarding your legal rights and protections, please click on the following link:

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