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Technical Support Associate Jobs in Remote, OR (NOW HIRING)

Roseburg

Safety Professional

Dillard, OR

Support and mentor the development of technical safety skills for team members and leaders in the ... Associates or Bachelor's degree in Safety Management, Industrial Hygiene or related subject * BCSP ...

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How much do technical support associate jobs pay per hour?

As of Jun 1, 2026, the average hourly pay for technical support associate in Remote, OR is $24.67, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $26.39 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Support Associate, and why are they important?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges Technical Support Associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What does a Technical Support Associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are the most commonly searched types of Technical Support jobs in Remote, OR? The most popular types of Technical Support jobs in Remote, OR are:
What job categories do people searching Technical Support Associate jobs in Remote, OR look for? The top searched job categories for Technical Support Associate jobs in Remote, OR are:
What cities near Remote, OR are hiring for Technical Support Associate jobs? Cities near Remote, OR with the most Technical Support Associate job openings:
Technical Support Associate jobs near you
Commercial Relationship Specialist Manager

Commercial Relationship Specialist Manager

Columbia Banking System, Inc.

Roseburg, OR • On-site

$54K - $97K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

Job description

About the Role:
(CO, AZ, NV, CA)
Manages a team of Commercial Relationship Specialists (Loan Administrators) within the Commercial Lending division and specific assigned market. Responsible for maintaining a high level of commercial loan closing expertise within supported market providing closing/technical counsel to loan administrators; and partnering with market managers to monitor and manage workflow. Reports to the Regional Loan Administration Manager and provides monitoring results and remediation of findings within assigned market/team and promotes and maintains efficient operations processes designed to achieve the highest levels of customer service.
  • Assists Regional Loan Administration Manager in the development and implementation of Bank-wide operating procedures, practices and controls to ensure compliance with bank policies/regulations.
  • Manages a team of Commercial Relationship Specialists within a defined market or geography. Identifies, hires, motivates and retains top talent.
  • Identifies opportunities for improved operational efficiency and increased productivity and provides recommendations to management.
  • Partners and confers with management to coordinate operations and activities.
  • Provides expertise and recommendations to the business units regarding process, procedures, and best practices.
  • Ensures proper standards are implemented in order to safeguard the company assets.
  • Manages and oversees the workflow of Relationship Specialist team to ensure a balanced workload across team.
  • Partners with market leaders in ongoing portfolio monitoring and maintenance activities to ensure a high-quality loan portfolio.
  • Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities - knowledge may be gained through coursework and on-the-job training. Keeps up to date on regulation changes.
  • Follows all Bank policies and procedures, compliance regulations, and completes all required annual or job-specific training.
  • Maintain a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable to this job description.
  • May be asked to coach, mentor, or train others and teach coursework as subject matter expert.
  • Actively learns, demonstrates, and fosters the Columbia corporate culture in all actions and words.
  • Takes personal initiative and is a positive example for others to emulate.
  • Embraces our vision to become "Business Bank of Choice".
  • May perform other duties as assigned.

About You:
Education
Experience
  • 2-5 years - of relevant experience and an in-depth understanding of Commercial C&I and real estate financing, closing, procedures, and compliance regulations. (Required)
  • 2-4 years - of prior management experience managing a team, hiring, and conducting performance evaluations or equivalent work experience (Preferred)

Skills
  • Ability to effectively manage and develop others.
  • Advanced knowledge of loan documentation and closing processes.
  • Experience in managing and implementing banking policies, procedures, practices and documentation.
  • Strong interpersonal and management skill. Ability to attract, motivate, and retain a high-performing sales team.
  • Effective written and verbal communication and presentation skills.
  • Ability to work effectively with individuals and groups across the Bank operating from remote locations.
  • Demonstrated accountability, dependability, initiative and an ability to effectively prioritize tasks to ensure optimal results.
  • Proficiency with personal computers and related software packages such as Word and Excel.
  • Ability to train and present to small and large audiences or has the interest in learning to train and present.

Travel Requirements
  • Occasional

The pay range for this role is $54,000.00 to $97,000.00.
The pay rate for the selected candidate is dependent upon a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, education, and geographic location. The role may be eligible for performance-based incentive compensation, and those details will be provided during the recruitment process.
Primary Location: Ability to work fully onsite at posted location(s).
445 SE Main Street 2nd Floor Roseburg OR 97470
Our Benefits:
We are proud to offer a competitive total rewards package including base wages and comprehensive benefits.
We offer eligible associates comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, tuition assistance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, and paid vacation, sick days, volunteer days, and holidays. Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly.
Our Commitment to Diversity:
Columbia Bank is an equal opportunity and affirmative action employer committed to employing, engaging, and developing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other applicable protected status or characteristics. If you require an accommodation to complete the application or interview(s), please let us know by email: careers@columbiabank.com.
To Staffing and Recruiting Agencies:
Our posted job opportunities are only intended for individuals seeking employment at Columbia Bank. Columbia Bank does not accept unsolicited resumes or applications from agencies and Columbia Bank will not be responsible for any fees related to unsolicited resume submissions. Staffing and recruiting agencies are not authorized to submit profiles, applications, or resumes to this site or to any Columbia Bank employee and any such submissions will be considered unsolicited unless requested directly by a member of the Talent Acquisition team.

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