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Technical Support Associate Jobs in Remote, OR (NOW HIRING)

ACCEL Schools

School Office Manager

North Bend, OR · On-site

$43K/yr

Support student enrollment goal and retention processes including: * Participate in information ... Associate's degree: Bachelor's degree preferred * Minimum two (2) years' office management ...

ACCEL Schools

School Office Manager

North Bend, OR

$43K/yr

Support student enrollment goal and retention processes including: * Participate in information ... Associate's degree: Bachelor's degree preferred * Minimum two (2) years' office management ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Remote, OR

Technical Support Associate information

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How much do technical support associate jobs pay per hour?

As of Jul 17, 2026, the average hourly pay for technical support associate in Remote, OR is $24.67, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $26.39 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Support Associate, and why are they important?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a Technical Support Associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges Technical Support Associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What are the most commonly searched types of Technical Support jobs in Remote, OR? The most popular types of Technical Support jobs in Remote, OR are:
What job categories do people searching Technical Support Associate jobs in Remote, OR look for? The top searched job categories for Technical Support Associate jobs in Remote, OR are:
What cities near Remote, OR are hiring for Technical Support Associate jobs? Cities near Remote, OR with the most Technical Support Associate job openings:
Technical Support Associate jobs near you
Biostatistical Programming Senior Manager

Biostatistical Programming Senior Manager

Amgen, Inc.

OR • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 17 days ago

Job description

Company Description
HOW MIGHT YOU DEFY IMAGINATION?
If you feel like you're part of something bigger, it's because you are. At Amgen, our shared mission-to serve patients-drives all that we do. It is key to our becoming one of the world's leading biotechnology companies. We are global collaborators who achieve together-researching, manufacturing, and delivering ever-better products that reach over 10 million patients worldwide. It's time for a career you can be proud of.
Job Description
Job Description
Biostatistical Programming Senior Manager
Live
What you will do
Let's do this. Let's change the world. In this vital role you will ensure all statistical aspects pertaining to clinical activities meet required standards and are statistically accurate. The Biostatistical Programming Senior Manager (Product Lead Programmer) lead a group of Oncology and other therapeutic area products. This Senior Manager will be accountable and responsible for Global Statistical Programming study results and submission activities for the assigned product areas.
  • Accountable and responsible for Global Statistical Programming (GSP) study deliverables and submission activities for a group of Amgen products.
  • Set and drive forward the programming strategies such as functional standards and industry requirements for the assigned product areas globally.
  • Plan and monitor progress of projects and address issues accordingly.
  • Support GSP Functional Service Provider (FSP) relationship and oversight; Ensure the product goals can be met via the FSP staff.
  • Provide GSP product level input to developing and managing resource plans and budgets for GSP.
  • Efficiently and effectively monitor and utilize assigned staff at product level according to priorities.
  • Lead and/or participate in departmental process improvement initiatives and cross-functional working groups.
  • Assist in study and system audits and inspections by internal and external bodies.
  • Develop, review, and implement Policies, SOPs and other controlled documents affecting GSP globally.
  • Provide hands-on support to the assigned product areas as required.
  • Provide coaching and mentoring to staff.
  • Provide input into career development plans for all staff on assigned projects.

Win
What we expect of you
We are all different, yet we all use our unique contributions to serve patients. The Biostatistical Programming Senior Manager we seek is a leader with these qualifications.
Qualifications
Basic Qualifications:
Doctorate degree and 2 years of statistical programming in Pharmaceutical industry experience OR Master's degree and 6 years of statistical programming in Pharmaceutical industry experience OR Bachelor's degree and 8 years of statistical programming in Pharmaceutical industry experience OR Associate's degree and 10 years of statistical programming in Pharmaceutical industry experience OR High school diploma / GED and 12 years of statistical programming in Pharmaceutical industry experience
Preferred Qualifications:
  • In depth knowledge of SAS Graph, SAS STAT, SAS Macro and SQL
  • Advanced SAS analysis and reporting skills
  • Prior regulatory submission experience
  • Thorough understanding and experience with data quality and compliance checks
  • Experience in software development (e.g., gathering user requirements, creating technical specifications, developing code, creating, and driving test plans).
  • Familiar with R Programming language
  • Statistical programming experience in a clinical development environment
  • Experience working effectively in a globally dispersed team environment with cross-cultural partners
  • Ability to lead and manage programmers in the successful and timely completion of all programming activities for a study or multiple studies from end to end
  • Prior staff development leadership and project management experience
  • Excellent oral and written communication skills
  • Ability to effectively perform complex statistical programming and related tasks

Additional Information
Thrive
What you can expect of us
As we work to develop treatments that take care of others, we also work to care for our teammates' professional and personal growth and well-being.
Amgen offers a Total Rewards Plan comprising health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities including:
  • Comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts.
  • A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
  • Stock-based long-term incentives
  • Award-winning time-off plans and bi-annual company-wide shutdowns
  • Flexible work models, including remote work arrangements, where possible

Apply now
for a career that defies imagination
Objects in your future are closer than they appear. Join us.
careers.amgen.com
Amgen does not have an application deadline for this position; we will continue accepting applications until we receive a sufficient number or select a candidate for the position
Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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