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Technical Support Associate Jobs in Gresham, OR (NOW HIRING)

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Technical Support Specialist

Vancouver, WA · On-site

$50K - $54K/yr

Associates degree in Computer Science or Management Information Systems preferred * 1-3 years of job experience in technical support - including both software and PC hardware support * Windows ...

HDR

IT Support Specialist

Portland, OR

Associate's degree in Computer Science/MIS-related area or equivalent work experience * A minimum of 1 year of experience in technical support of PC, networks and servers * Excellent working ...

Posted today

HDR

IT Support Specialist

Portland, OR · On-site

Associate's degree in Computer Science/MIS-related area or equivalent work experience * A minimum of 1 year of experience in technical support of PC, networks and servers * Excellent working ...

New

Biamp

IT Support Technician I

Beaverton, OR · On-site

$22.25 - $30.75/hr

In this role, you will provide first-tier technical support to end users, implement effective ... Associates degree in computer science, information technology, or related field preferred * Solid ...

Biamp

IT Support Technician I

Beaverton, OR

$22.25 - $30.75/hr

In this role, you will provide first-tier technical support to end users, implement effective ... Associates degree in computer science, information technology, or related field preferred * Solid ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Gresham, OR

Technical Support Associate information

See Gresham, OR salary details

$11

$26

$60

How much do technical support associate jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for technical support associate in Gresham, OR is $26.16, according to ZipRecruiter salary data. Most workers in this role earn between $19.62 and $28.03 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

Is technical support a remote job?

Technical Support Associate roles can be performed remotely, especially with the increased use of remote communication tools like chat, email, and remote desktop software. Many companies offer remote or hybrid options, but some positions may require on-site presence depending on the company's policies and the nature of the support provided.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What are popular job titles related to Technical Support Associate jobs in Gresham, OR? For Technical Support Associate jobs in Gresham, OR, the most frequently searched job titles are:
What cities near Gresham, OR are hiring for Technical Support Associate jobs? Cities near Gresham, OR with the most Technical Support Associate job openings:
Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Gresham, OR as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $54,413 per year, or $26.2 per hour.

Technical Report Associate

Kelly Services

Portland, OR

$21/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 2 days ago

New

Job description

Technical Report Associate

Location: Portland, OR
Pay Rate: $21.00/hour
Employment Type: Full-Time | Temporary (Potential for Extension or Temp-to-Hire)
Schedule: Monday–Friday | Day Shift

Position Summary

Kelly® is hiring a Technical Report Associate for a client in Portland, OR. This entry-level position supports laboratory operations by preparing accurate, customized technical reports based on completed testing records and customer requirements.

The Technical Report Associate is responsible for creating detailed reports, entering test data accurately, reviewing documentation, and ensuring reports meet customer specifications and quality standards. This role works closely with engineers, technicians, and internal teams to support timely and accurate delivery of technical documentation.

Key Responsibilities
  • Receive completed test records from internal testing labs and match them to the correct job folders.
  • Create certification reports using Microsoft Word templates and previous job reports.
  • Accurately capture test results and required information within customer reports.
  • Review reports to ensure accuracy, completeness, and compliance with testing specifications and requirements.
  • Verify reports include appropriate test methods, qualifications procedures, and quality review approvals.
  • Prioritize report completion based on customer deadlines, expedited requests, and business needs.
  • Maintain organized job folders by customer and due date.
  • Communicate with engineers, technicians, and report reviewers to clarify information and resolve questions.
  • Perform purchase order quality reviews for high-volume customer jobs.
  • Provide backup administrative support, including:
    • Answering incoming calls
    • Sending reports
    • Maintaining filing systems
  • Complete additional duties as assigned.
QualificationsRequired
  • High School Diploma or GED required.
  • 0–2 years of experience in administrative support, technical documentation, data entry, quality documentation, or a related field.
  • Strong proficiency with Microsoft Office Suite, especially:
    • Microsoft Word
    • Microsoft Excel
    • Microsoft Outlook
  • Strong attention to detail and accuracy.
  • Ability to create professional, data-focused documents.
  • Ability to read and understand basic technical specifications.
  • Strong organizational skills and ability to manage multiple priorities.
Preferred
  • Associate degree preferred.
  • Experience working in a laboratory, manufacturing, engineering, quality, or technical environment.
  • Experience with documentation control, reporting, or records management.
Skills & Competencies
  • Excellent attention to detail and accuracy.
  • Strong written and verbal communication skills.
  • Ability to work independently with minimal supervision.
  • Ability to follow established procedures and meet deadlines.
  • Comfortable performing repetitive, detail-oriented work.
  • Ability to collaborate effectively with engineers, technicians, and internal teams.
Work Environment
  • Light industrial testing facility environment.
  • Primarily office-based work with extended periods of sitting.
  • Occasional handling of filing boxes weighing up to 40 lbs.
  • Fast-paced environment requiring accuracy and organization.
#CB #P1 #P2 
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly®.

You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.
Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.