Technical Support Associate Jobs in Gresham, OR (NOW HIRING)

As part of the Mars Petcare family of businesses, Mars Veterinary Health is a global network of veterinary practices made possible by 75,000 Associates who care for millions of pets across nearly 3,000 clinics in more than 20 countries each year. We are committed to leveraging our reach to make a long-term positive impact on people, pets, and the planet and know our Purpose – A BETTER WORLD FOR PETS – starts with the people who care for them. We strive to offer unparalleled veterinary care for pets by first and foremost enabling and empowering our Associates to do what they love, whether in primary, specialty, and emergency care or management and leadership.

This role requires associates to work out of a MVH North America hub location – Vancouver, WA | Santa Monica, CA | Tampa, FL

The Technical Product Manager (TPM) is the strategic anchor and technical translator responsible for designing, scaling, and driving the roadmap of the core platform capabilities that power our entire MVH product portfolio. Acting as the critical bridge between the business, the product teams, and technical execution teams, the TPM translates complex system dependencies into reusable, secure, and highly efficient shared infrastructure (such as APIs, cloud integrations, and common workflows). By championing platform adoption across the MVH organization, the TPM eliminates redundant efforts, reduces technical debt, and unlocks indirect business value—ensuring our customer-facing applications can scale rapidly, securely, and seamlessly.

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Platform Strategy & Road mapping
  • Establish product roadmaps, release plans, and lifecycle management that satisfy requirements across the record-to-report (RTR) product portfolio across Oracle ERP, Essbase, and OneStream. Synthesize requirements from multiple stakeholders to build common, reusable capabilities.
• Adoption & Change Management
  • Champion the platform to drive internal adoption and evangelism across the organization. Ensure high-quality documentation, clean APIs, onboarding resources, and a superior customer and developer experience.
• Hands-On Configuration, Data Validation & Reconciliation, and Critical Period-Close Support
  • Configure and validate chart of accounts (COA) mappings, metadata/hierarchy changes, controls, reconciliations, and automation routines required for Finance operations.
  • Provide expert troubleshooting and root-cause analysis during critical close windows, with proactive monitoring and permanent resolution of recurring issues.
  • Coordinate and support financial reporting teams to meet the 30-minute SLA during period close and on-time financial submission to Mars (OneStream).
• Project Management & Execution
  • Guide engineering teams to scope, plan, and deliver work within established agile methodologies. Proactively identify and resolve technical blockers and cross-team dependencies to ensure on-time delivery.
• Technical & Risk Management
  • Ensure the platform complies with security, privacy, and regulatory standards.
  • Make strategic "build, buy, or partner" decisions for platform solutions.
• Performance & Metrics
  • Define, track, and communicate relevant platform KPIs and usage metrics to monitor overall system health and business value.
• Other job duties as assigned.

• Bachelors degree in Information Systems, Finance/Accounting, Computer Science, Engineering, Business Analytics, or related field.
• Preferred: Demonstrated working knowledge of Oracle ERP, Essbase, and OneStream
• 4+ years of experience in a technical program or project management role.
• Foundational understanding of accounting and the relationship between financial statements across the P&L, Balance Sheet, and Cashflow.
• Hands-on experience with data reconciliation between detailed financial transactions in Oracle ERP and financial reporting lines in Essbase/OneStream.
• Familiarity with project management software (e.g., Jira, Asana, or similar).
• Strong understanding of the software development lifecycle.

• Competitive salary with paid time off & holidays so you can spend time with the people you love.
• Medical, dental, and vision insurance for you and your loved ones.
• Fertility and family-building assistance.
• Paid Parental leave.
• Practice Paid Basic Life Insurance.
• Practice Paid Short- and Long-Term Disability.
• Automatic enrollment 401(k) Savings Plan after 60 days of employment with generous company match.
• Commuter Benefits.
• Legal Plan.
• Health Savings Account & Flexible Spending Account.
• Mental health support and resources.
• Paid Volunteering.
• Optimum Wellness Plans for up to three pets.
• Continuing Education allowance & MED hours for eligible positions.
• Student Debt Relief (for full-time DVMs).
• A Variety of discounts including Mars, PetSmart, Royal Canin, fitness, cellular and so much more.

• Ability to work at a computer for long periods of time.
• Must have mental processes for reasoning, remembering, mathematics and language ability (reading, writing, and speaking the English language) to perform the duties proficiently.
• Ability to carry out instructions furnished in written, oral, or diagram form and to solve problems involving several variables.
• The noise level in the work environment is normally moderate.
• Environment where pets are present.

Mars Veterinary Health (MVH) strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced. MVH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, status as a protected veteran, or status as a qualified individual with disability. MVH complies with all applicable federal, state and local laws governing nondiscrimination in employment in every MVH location.