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Technical Support Associate Jobs in Gresham, OR (NOW HIRING)

ABM Equipment Co. Inc.

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Field Service Technician - X-ray Service

Vancouver, WA · On-site

$30 - $45/hr

Provide technical support on-site or from remote location(s) or from our Vancouver, WA office ... Bachelors or Associates Degree in Computer Science, Engineering, or related fields beneficial but ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Gresham, OR

Technical Support Associate information

See Gresham, OR salary details

$11

$26

$60

How much do technical support associate jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for technical support associate in Gresham, OR is $26.16, according to ZipRecruiter salary data. Most workers in this role earn between $19.62 and $28.03 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

Is technical support a remote job?

Technical Support Associate roles can be performed remotely, especially with the increased use of remote communication tools like chat, email, and remote desktop software. Many companies offer remote or hybrid options, but some positions may require on-site presence depending on the company's policies and the nature of the support provided.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What are popular job titles related to Technical Support Associate jobs in Gresham, OR? For Technical Support Associate jobs in Gresham, OR, the most frequently searched job titles are:
What cities near Gresham, OR are hiring for Technical Support Associate jobs? Cities near Gresham, OR with the most Technical Support Associate job openings:
Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Gresham, OR as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $54,413 per year, or $26.2 per hour.

Biomedical Engineering Technician / Service Support Specialist

GDR Defense

Vancouver, WA • On-site

$26.50 - $35/hr

Contractor

Re-posted 3 days ago

Job description

GD Resources LLC is seeking a highly skilled Biomedical Engineering Technician (BMET)  to support the Veterans Integrated Service Network (VISN 20) Biomedical Engineering Department.

This role is responsible for performing preventive maintenance (PM) and corrective maintenance (CM) services on a wide range of advanced medical equipment across multiple VA healthcare facilities. The technician will ensure equipment safety, reliability, and compliance with OEM standards and VA healthcare requirements.

Key Responsibilities
  • Perform preventive maintenance (PM) and corrective maintenance (CM) on biomedical and clinical equipment in accordance with OEM specifications and VA policies
  • Diagnose, repair, calibrate, and maintain a broad range of medical devices and systems
  • Ensure timely completion of work orders with an average CM turnaround time of 8 days
  • Complete all scheduled PM services within required monthly deadlines
  • Travel to multiple VA facilities across Washington, Oregon, Idaho, Alaska, and surrounding regions
  • Document all service activities using detailed Field Service Reports and Work Order Reports
  • Communicate effectively with VA COR, Biomedical Engineers, and facility staff
  • Maintain compliance with safety, infection control, and regulatory standards in clinical environments
  • Provide on-call phone support during normal working hours (7:30 AM – 4:00 PM Pacific Time)
  • Support installation, inspection, testing, troubleshooting, and repair of complex medical systems
Supported Equipment Includes (but not limited to)
  • Patient monitors, ventilators, infusion pumps, defibrillators
  • Ultrasound systems (GE, Philips, Sonosite, Acuson, etc.)
  • Imaging systems (X-ray, radiographic units, mobile imaging systems)
  • Laboratory analyzers, centrifuges, microtomes
  • Surgical and diagnostic equipment
  • Physiological monitoring systems
  • ICU and emergency care biomedical devices
Minimum Qualifications
  • Associate degree or higher in Biomedical Engineering Technology, Biomedical Electronics, Electronics Technology, Information Technology, or related field
  • Minimum 3 years of experience in biomedical equipment maintenance or related technical service role (hospital or clinical environment preferred)
  • Experience servicing medical equipment such as patient monitors, ventilators, infusion systems, imaging systems, or laboratory devices
  • Ability to follow OEM repair procedures and technical documentation
  • Strong troubleshooting, analytical, and field service skills
Additional Requirements
  • Must be able to travel frequently across VISN 20 healthcare facilities at the following states : ID, MT, OR, WA, AK
  • Must pass VA background investigation and fingerprinting prior to start
  • Must comply with VA security and credentialing requirements
  • Ability to lift up to 40 lbs and work in clinical and technical environments
  • Must maintain professionalism in patient care areas and sensitive healthcare environments
Work Conditions
  • Hospital and clinical environments
  • Exposure to medical equipment, electrical systems, and diagnostic devices
  • Occasional overtime and urgent response requirements
  • Combination of on-site field service and technical support work
Compensation & Benefits
  • Competitive hourly rate (based on experience and qualification)
  • Overtime pay eligibility
  • Travel reimbursement per GSA per diem guidelines
  • 12-month renewable federal contract opportunity
  • Exposure to advanced biomedical systems across major VA healthcare networks
Equal Opportunity Statement

GD Resources LLC is an Equal Opportunity Employer and complies with all applicable federal employment regulations. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, or veteran status.