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Ticket Operations Manager Jobs (NOW HIRING)

Vinik Sports Group

Act as liaison between frontline window staff and full-time Ticket Operations staff * Independently and accurately troubleshoot and resolve guest issues * Responsible for ticket office opening and ...

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Ticket Operations Manager information

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$31K

$63.5K

$118.5K

How much do ticket operations manager jobs pay per year?

As of Aug 24, 2026, the average yearly pay for ticket operations manager in the United States is $63,456.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $77,500.00 per year, depending on experience, location, and employer.

What does a Ticket Operations Manager do?

A Ticket Operations Manager oversees the ticketing process for events, venues, or organizations. Their responsibilities include managing ticket sales, coordinating with box office staff, ensuring seamless ticket distribution, and resolving customer issues related to ticketing. They often work closely with event organizers, sales teams, and technology providers to ensure a smooth ticket buying experience for customers. Additionally, they analyze sales data, implement pricing strategies, and ensure compliance with relevant policies and regulations.

What are the key skills and qualifications needed to thrive as a Ticket Operations Manager?

To thrive as a Ticket Operations Manager, you need expertise in ticketing systems, event coordination, and strong organizational skills, typically supported by experience in event management or a related field. Familiarity with ticketing platforms like Ticketmaster, CRM software, and data reporting tools is essential. Excellent communication, leadership, and problem-solving abilities help manage staff, resolve customer issues, and streamline operations. These skills ensure efficient ticket sales, positive customer experiences, and the smooth execution of events.

How does a Ticket Operations Manager typically collaborate with other departments during major events?

A Ticket Operations Manager works closely with departments such as marketing, sales, security, and customer service to ensure events run smoothly. They coordinate with marketing to implement promotional offers, with sales to monitor ticket inventory, and with security to manage access control and prevent fraud. During major events, frequent communication and real-time problem-solving with these teams are essential to address last-minute issues and provide a seamless experience for attendees.

What is the difference between Ticket Operations Manager vs Ticketing Coordinator?

AspectTicket Operations ManagerTicketing Coordinator
ResponsibilitiesOversees ticketing processes, manages teams, ensures smooth operations, and handles high-level issues.Assists with ticket sales, manages customer inquiries, and supports daily ticketing activities.
Required SkillsLeadership, operational management, industry knowledge, and technical skills.Customer service, communication, and basic technical understanding.
Work EnvironmentSupervisory role in event venues, ticketing offices, or online platforms.Customer-facing roles at ticket counters, call centers, or online support.

The Ticket Operations Manager focuses on overseeing the entire ticketing process and managing teams, while the Ticketing Coordinator handles day-to-day support and customer interactions. Both roles are essential in the ticketing industry but differ in scope and responsibilities.

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Ticket Operations Manager jobs near you
Infographic showing various Ticket Operations Manager job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $63,456 per year, or $30.5 per hour.

Coordinator, Ticket Operations

St. Louis Blues, Enterprise Center, and Stifel Theatre

Saint Louis, MO

Full-time

Posted 13 days ago

Job description

Stifel Theatre is seeking a very organized, customer-focused Ticket Operations Coordinator to oversee all aspects of ticketing operations for concerts, comedy shows, Broadway productions, special events amp; family entertainment. This position is responsible for ensuring the accurate setup and management of ticketed events, maintaining ticket inventory, supporting on-sales and presales and delivering an exceptional guest experience through box office operations. Though our office is a team of St. Louis Blues and Enterprise Center primary focus will be on Stifel Theatre. Primary Functions:
Primary Functions:
  • Coordinate all ticketing operations for events at Stifel Theatre.
  • Build and maintain events within the ticketing platform, ensuring accuracy of seating manifests, pricing, ticket inventory and event information.
  • Coordinate presales, public on-sales, VIP packages, Platinum inventory.
  • Partner with promoters, artist representatives, marketing, finance and venue operations to execute successful ticket launches and event settlement.
  • Maintain a positive rapport with promoters, providing reports, assistance, and information promptly and accurately upon request.
  • Review or perform balancing, depositing, and reporting of daily ticket receipts in conjunction with other staff members.
  • Provide excellent customer service and execute efficient box office window procedures
  • Collaborate with Guest Experience staff during events to resolve guest concerns and any seat discrepancies, when necessary.
  • Monitor ticket sales and prepare reports for management and event stakeholders.
  • Resolve ticketing issues and customer service concerns professionally and efficiently.
  • Ensure compliance with company policies, financial controls and ticketing procedures.
  • Perform all other duties as assigned.
  • Supervise seller staff day to day amp; maintain seller schedule.

Qualifications:
  • Experience working in performing arts center, theater, arena or concert venue.
  • Familiarity with the Ticketmaster suite of products including Archtics, TM Host, Presence, and TM1 is a plus.
  • Must be able to work independently, as well as train, manage, and motivate others.
  • Excellent interpersonal skills when interacting with both coworkers and customers alike.
  • Role requires a logical thinker, someone who can work through unfamiliar situations as well as display the discipline required for attention to detail, procedures and accuracy.
  • Candidate must have the ability to work in a fast-paced environment and multi-task while maintaining a positive attitude and workflow.
  • Proficiency with the Microsoft Office, Word, Excel, PowerPoint, Teams, etc.
  • Position requires the ability to accommodate a flexible schedule, including evenings, weekends, and holidays.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

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