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Support Manager Jobs (NOW HIRING)

HUMANIM

Manager, Community Support

Baltimore, MD · On-site

$46K - $66K/yr

Description The Behavior Support Services Community Support Manager (Case Manager) is responsible for coordinating, monitoring, and supporting behavioral services for individuals receiving services ...

Blu Dot

Contract Sales Support Manager

Minneapolis, MN · On-site

$75K - $85K/yr

Contract Sales Support ManagerREPORTS TO: Sr. Manager, Trade & Contract ABOUT US: Blu Dot (www.bludot.com), an award-winning designer and maker of modern furnishings, is currently searching for a ...

TekSynap

Incident Support Manager

Ashburn, VA

$155K - $220K/yr

This team provides support services for Network(s) Management, Operations, and Maintenance for all Network(s) infrastructure. Support includes providing real-time incident monitoring, predictive and ...

New York Pilates

NYC: Member Support Manager

Manhattan, NY · On-site

$110K - $130K/yr

We're looking for an exceptional Member Support Manager to lead our customer support operation and ensure every member receives an exceptional experience from their first interaction with New York ...

Cribl

Customer Support Manager

$116K - $181K/yr

Why You'll Love This Role Cribl is seeking a Technical Support Manager to be a part of a specialized support team. This role is centered on customer success by providing in-depth knowledge of data ...

Bank of America

Data Support Manager

Charlotte, NC · On-site

Under the GRM DSM Executive's leadership, the Data Support Manager will evaluate the existing GRM data architecture and design solutions to simplify and optimize the data environment, and be ...

East West Bank

Mortgage Support Manager

El Monte, CA

$90K - $130K/yr

The Mortgage Support Manager plays a critical role in supporting Mortgage Loan Originators (MLOs) by providing expert guidance on complex loan scenarios and resolving issues that may impede loan ...

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Support Manager information

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$22.5K

$67.9K

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How much do support manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for support manager in the United States is $67,899.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $91,000.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.
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What cities are hiring for Support Manager jobs?

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What are the most commonly searched types of Support jobs?

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What states have the most Support Manager jobs?

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Support Manager jobs near you
Infographic showing various Support Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $67,899 per year, or $32.6 per hour.

Territory Support Manager

Southeast Handling Systems

Pooler, GA • On-site

$45K - $60K/yr

Full-time

Re-posted 27 days ago

Job description

Description
Territory Support Managers have the responsibility to work within an assigned area of responsibility to initiate, maintain and increase customer aftermarket sales of a large range of material handling equipment parts, service, rentals, and allied products while providing excellent customer service.
Requirements
The ideal candidate will have an interest in outside sales and demonstrate a proven track record in exceeding goals and targets supported by a willingness to work hard. Organization, time management, self-motivation and drive are essential for success in this position.
This position requires creativity and motivation to break into new customers and new ways to increase existing customer business. Candidates should be high energy, independent thinkers who can solve customer problems. Territory Support Managers must have an inherent drive to provide value added customer service.
A valid driver's license with a good driving record is required.

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