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Support Manager Jobs in Florida (NOW HIRING)

Core-Mark

Sales Support Manager

Tampa, FL · On-site

$65K - $70K/yr

Sales Support Manager * Schedule: Monday - Friday * Hours: 8:00am - 5:00pm EST * Compensation: 65K - 70K Base Salary + 10% Bonus Potential! (Depending on Experience) * Work Location: 9020 King Palm ...

MicroTech

Problem Support Manager

Orlando, FL

MicroTech is currently seeking a Problem Support Manager to support the Customs and Border Protection (CBP) in Orlando, FL. This position is contingent upon award, one that will offer you the ...

TAIT

Client Support Manager

Orlando, FL · On-site

As a Support Manager, you are accountable for collaborating with various departments and teams to develop the right solutions to customer concerns. The work involves considerable client contact with ...

brs

PC Support Manager

Jacksonville, FL

VDT is seeking a PC Support Manager for our mission at Naval Hospital in Jacksonville, FL. The ideal candidate must be able to perform the tasks listed below (but are not limited to the tasks listed ...

Tait

Client Support Manager

Orlando, FL · On-site

As a Support Manager, you are accountable for collaborating with various departments and teams to develop the right solutions to customer concerns. The work involves considerable client contact with ...

MicroTech

Problem Support Manager

Orlando, FL

Overview MicroTech is currently seeking a Problem Support Manager to support the Customs and Border Protection (CBP) in Orlando, FL. This position is contingent upon award, one that will offer you ...

HHM Hotels

People Support Manager

Tampa, FL · On-site

$70K - $75K/yr

Property People Support Manager Manage human resource functions for the hotel and its staff, including recruitment, training and development, benefit administration, and employee relations. Potential ...

Performance Food Group

Sales Support Manager

Tampa, FL · On-site

Sales Support Manager * Schedule: Monday - Friday * Hours: 8:00am - 5:00pm EST * Compensation: 65K - 70K Base Salary + 10% Bonus Potential! (Depending on Experience) * Work Location: 9020 King Palm ...

MicroTech

Problem Support Manager

Orlando, FL · On-site

Overview MicroTech is currently seeking a Problem Support Manager to support the Customs and Border Protection (CBP) in Orlando, FL. This position is contingent upon award, one that will offer you ...

MicroTech

Incident Support Manager

Orlando, FL · On-site

Overview MicroTech is currently seeking an Incident Support Manager to support Customs and Border Protection (CBP) in Orlando, FL. This position is contingent upon award, one that will offer you the ...

MicroTech

Incident Support Manager

Orlando, FL

Overview MicroTech is currently seeking an Incident Support Manager to support Customs and Border Protection (CBP) in Orlando, FL. This position is contingent upon award, one that will offer you the ...

MicroTech

Incident Support Manager

Orlando, FL

MicroTech is currently seeking an Incident Support Manager to support Customs and Border Protection (CBP) in Orlando, FL. This position is contingent upon award, one that will offer you the ...

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Showing results 1-20

All JobsSupport JobsSupport Manager JobsSupport Manager Jobs in Florida

Support Manager information

See Florida salary details

$16.8K

$50.7K

$90.4K

How much do support manager jobs pay per year?

As of Jul 8, 2026, the average yearly pay for support manager in Florida is $50,740.00, according to ZipRecruiter salary data. Most workers in this role earn between $31,400.00 and $68,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Support Manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What are some typical challenges a Support Manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

Is a CSA job stressful?

A Customer Service Associate (CSA) job can be stressful due to high call volumes, customer complaints, and the need for strong communication skills. Managing difficult interactions and meeting performance metrics are common sources of pressure in this role.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

What are high paying manager jobs?

High paying manager jobs include executive roles such as Chief Executive Officer, Chief Operating Officer, and Vice President, as well as specialized managerial positions in industries like finance, technology, and healthcare. These roles typically require extensive experience, leadership skills, and often advanced certifications or degrees, with salaries often exceeding six figures annually.

What does a Support Manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

Do you need a degree to be a customer service manager?

A degree is not always required to become a customer service manager, but many employers prefer candidates with a bachelor's degree in business, management, or related fields. Relevant experience, strong communication skills, and leadership abilities are often more important for this role than formal education alone.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.
What are the most commonly searched types of Support jobs in Florida? The most popular types of Support jobs in Florida are:
What cities in Florida are hiring for Support Manager jobs? Cities in Florida with the most Support Manager job openings:
Support Manager jobs near you
Infographic showing various Support Manager job openings in Florida as of July 2026, with employment types broken down into 82% Full Time, 15% Part Time, 2% Temporary, and 1% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $50,740 per year, or $24.4 per hour.
People Support Manager

People Support Manager

Hersha Hospitality Management LP

Tampa, FL • On-site

Full-time

Posted 25 days ago

Job description

Opportunity:  Property People Support Manager

Manage human resource functions for the hotel and its staff, including recruitment, training and development, benefit administration, and employee relations. 

Potential Career Path   

People Support Director – Regional Director of People Support – Corporate People Support Director

 

Essential Job Functions

  • Work with hotel managers to hire, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values. 
  • Manage and perform talent acquisition functions such as posting jobs, proactively sourcing candidates, interviewing and ensuring selection of the best qualified candidates.                                                                         
  • Coordinate with HHM centralized People Support functional teams to ensure benefits, compensation, leave of absence training and employee relations programs are effectively communicated and administered at the property level. 
  • Process new hire onboarding and terminations consistent with established standards and applicable state, federal and local laws and regulations.
  • Perform employee relations activities related to creating a positive work culture, ensuring fairness in the workplace and unbiased assistance with associate issues and concerns. 
  • Develop and/or implement training programs as needed and/or to meet required brand standards.. 
  • Perform activities relate to creating and maintaining a culture that recognizes and rewards good performance and celebrates a diverse workforce. 
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Assist with functions of company’s HRIS and Payroll system to ensure timely and accurate pay periods. 
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Perform other duties as requested by management.

Position Requirements

  • Bachelor’s Degree in Human Resources or a related field preferred.
  • 3 -5+ years previous Human Resources experience, preferably in a hospitality setting.

Work Environment and Context 

  • Work schedule varies and may include working on holidays and weekends.
  • Requires standing for extended periods, walking, pushing, lifting up to 15 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe


People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It


HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.

Hersha Hospitality Management logo

About Hersha Hospitality Management

Sourced by ZipRecruiter

Hersha Hospitality Management (HHM) is a well-established firm located in Harrisburg, PA, US, which operates in the hospitality industry. The company, hosted at hhmhospitality.com, is a dynamic and growing organization largely involved in a variety of hospitality-related services. Of these, their most prominent operations revolve around managing and investing in high quality hotels in urban gateway markets and regional destinations. Carving out a history of success since its inception, HHM is committed to excellence and creating value in all they do.

Industry

Traveler accommodation

Company size

501 - 1,000 Employees

Headquarters location

Philadelphia, PA, US

Year founded

1984

Social media

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