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Support Manager Jobs in Ocala, FL (NOW HIRING)

bibliu

Sales Support

Ocala, FL

Sales Support Reports to ... Store Manager Location: College of Central Florida, 3001 Southwest College Road #36,Ocala ...

BibliU

Sales Support

Ocala, FL · On-site

Store Manager Location: College of Central Florida, 3001 Southwest College Road #36, Ocala, Florida 34474 Contract Type: Part-Time, Permanent Working hours: 20 hours per week About BibliU BibliU is ...

bibliu

Sales Support

Ocala, FL · On-site

Store Manager Location: College of Central Florida, 3001 Southwest College Road #36, Ocala, Florida 34474 Contract Type: Part-Time, Permanent Working hours: 20 hours per week About BibliU BibliU is ...

Home Depot

Store Support

Wildwood, FL · On-site

$13 - $16.25/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Ocala, FL · On-site

$14 - $17.50/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Inverness, FL · On-site

$11.25 - $14/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

The Home Depot

Store Support

Inverness, FL · On-site

$11.25 - $14/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Lady Lake, FL · On-site

$13.25 - $16.50/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Wildwood, FL · On-site

$13 - $16.25/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Leesburg, FL · On-site

$12.75 - $16/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Inverness, FL · On-site

$11.25 - $14/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Lady Lake, FL

$13.25 - $16.50/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Ocala, FL · On-site

$14 - $17.50/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

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All JobsSupport JobsSupport Manager JobsSupport Manager Jobs in Ocala, FL

Support Manager information

See Ocala, FL salary details

$20.9K

$63.1K

$112.5K

How much do support manager jobs pay per year?

As of Sep 1, 2026, the average yearly pay for support manager in Ocala, FL is $63,104.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,000.00 and $84,600.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What are the most commonly searched types of Support jobs in Ocala, FL?

The most popular types of Support jobs in Ocala, FL are:

What job categories do people searching Support Manager jobs in Ocala, FL look for?

The top searched job categories for Support Manager jobs in Ocala, FL are:

What cities near Ocala, FL are hiring for Support Manager jobs?

Cities near Ocala, FL with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Ocala, FL as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $63,104 per year, or $30.3 per hour.

Tax Preparation Support Manager

Jackson Hewitt - 3571

The Villages, FL • On-site

$95K - $125K/yr

Full-time

PTO

Re-posted 25 days ago

Job description

Benefits:
  • Paid time off
  • Training & development
  • Bonus based on performance
  • Flexible schedule

About the Role:
Our Jackson Hewitt franchise is looking for a driven and detail-oriented Tax Preparation Support Manager to join our team in central Florida! In this leadership role, you'll play a key part in guiding tax professionals and ensuring clients receive accurate, efficient, and friendly tax preparation services. If you're passionate about taxes and love leading a team, this is the opportunity for you!
Responsibilities:
  • Oversee and support tax preparation staff to ensure accuracy, compliance, and quality service
  • Train, mentor, and develop tax preparers on current tax laws, procedures, and best practices
  • Manage daily office operations and ensure smooth workflow during peak tax season
  • Review completed tax returns for accuracy and IRS compliance
  • Resolve client inquiries, concerns, and escalated tax-related issues professionally
  • Monitor team performance and provide coaching and feedback to drive productivity
  • Ensure adherence to Jackson Hewitt's policies, procedures, and quality standards
Requirements:
  • Prior experience in tax preparation, accounting, or a related financial field
  • Previous supervisory or management experience preferred
  • Strong knowledge of federal and state tax codes and IRS regulations
  • Excellent communication, leadership, and interpersonal skills
  • Ability to thrive in a fast-paced, seasonal work environment
  • Proficiency with tax software and basic computer applications
  • PTIN (Preparer Tax Identification Number) required or ability to obtain one
About Us:
Jackson Hewitt is one of the nation's largest and most trusted tax preparation service providers, with decades of experience helping millions of Americans navigate tax season with confidence. Clients love us for our accuracy, affordability, and personalized service — and employees love working here for our supportive culture, flexible schedules, and opportunities for growth. Join a team that's dedicated to making a real difference in people's financial lives!  We are a growing franchise with significant success the last few years, including franchise of the year for Jackson Hewitt.

Flexible work from home options available.