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Support Manager Jobs in Miami, FL (NOW HIRING)

GA Telesis

Sales Support Manager

Fort Lauderdale, FL · On-site

The Sales Support Manager is responsible for managing assigned customer accounts by developing quotations, supporting daily sales activities, and driving revenue growth through exceptional customer ...

Dlapiper

Legal Support Manager

Miami, FL · Hybrid

Summary The Legal Support Manager, working in collaboration with and in support of the firm's strategic initiatives, works closely with the Office Administrator to supervise the various Legal Support ...

Blossom

Lead Client Support Specialist, Card Operations

FL · On-site +1

$75K - $85K/yr

Support the Client Support Manager in maintaining service delivery standards and ensuring the team meets SLA targets (90% or greater). * Coordinate and lead the support team during Sev1-Sev2 card ...

Empath Health

Care Support Supervisor - Nights

FL · On-site

If you are a leader who can drive operational excellence, manage staff performance, and ensure the delivery of high-quality patient care and support services, please apply. Your schedule will be: 7pm ...

Gastro Health

IT Manager - Support

Miami, FL · On-site

Gastro Health is seeking a Full-Time IT Manager - Support to join our team! Gastro Health is a great place to work and advance in your career. You'll find a collaborative team of coworkers and ...

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All JobsSupport JobsSupport Manager JobsSupport Manager Jobs in Miami, FL

Support Manager information

See Miami, FL salary details

$21.5K

$64.8K

$115.5K

How much do support manager jobs pay per year?

As of Aug 9, 2026, the average yearly pay for support manager in Miami, FL is $64,840.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,100.00 and $86,900.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.
What are the most commonly searched types of Support jobs in Miami, FL? The most popular types of Support jobs in Miami, FL are:
What cities near Miami, FL are hiring for Support Manager jobs? Cities near Miami, FL with the most Support Manager job openings:
Support Manager jobs near you
Infographic showing various Support Manager job openings in Miami, FL as of July 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, 1% Temporary, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $64,840 per year, or $31.2 per hour.

Sales Support Manager

GA Telesis

Fort Lauderdale, FL • On-site

Full-time

Posted 12 days ago

Job description

GA Telesis is a global leader providing integrated solutions to the aviation and aerospace industries, with a continuously expanding presence in new countries worldwide. We serve over 2,000 customers, including airlines, original equipment manufacturers, maintenance, repair, and overhaul (MRO) providers. GA Telesis Ecosystem™ is a vast global network spanning 54 locations in 30 countries on six continents. At GA Telesis, our core business is integrated aviation solutions, and our mission is customer success.
Reporting to the Inside Sales Director, the Sales Support Manager will use their combined experience and expertise to deploy a commercial bid process that meets the customers RFP requirements with GAT's expansive portfolio of products and service solutions. The Sales Support Manager is responsible for managing assigned customer accounts by developing quotations, supporting daily sales activities, and driving revenue growth through exceptional customer service and proactive account management. This role serves as a key liaison between customers and internal departments to ensure timely quote turnaround, order execution, and customer satisfaction.
The ideal candidate is highly organized, customer-focused, and results-driven, with a strong understanding of aviation aftermarket sales and the ability to identify new sales opportunities while maintaining existing customer relationships. This role is based onsite in Fort Lauderdale, FL.
**Important Notice:
Eligibility Requirement: Applicants must be legally authorized to work in the U.S. The company does not provide visa sponsorship or accept candidates requiring sponsorship.
Responsibilities:
  • Develop a deep understanding of GATs expansive product and service offerings and the ability to effectively communicate them, both internally and externally, as solutions to our customers' problems.
  • Create and deploy a commercial bid process to serve the needs of the business and its customers
  • Collaborate with all internal business units to assemble a creative plan for each proposal
  • Work with the relevant internal business managers to ensure modeling of proposals to satisfy customer requirements and ensure highest revenue and margin targets
  • Design procedures and process flow utilizing maximum IT efficiency to support the business
  • Prepare a full proposal for each RFP that is innovative to the need of the customer
  • Once selected, ensure contract rollout, and relevant internal legal management to close the deal
  • Use effective leadership and delegation skills across the proposal team, including sales, product line managers, logistics, finance and legal
Qualifications:
  • 5+ yrs experience within a variety of complex aviation commercial process settings
  • Ability to build high quality proposals and presentations in pdf / word / ppt
  • Excellent writing and editing skills
  • Excellent project management and ability to manage multiple deliverables
  • Experience in understanding and evaluating aviation business models; strong general business acumen
  • Experience in contract management and customer fulfillment
  • Experience in sales, marketing and customer program/support
  • Salesforce and Quantum experience a plus, but not required

Come check out how hashtag#gatelesis is "Intelligently Defining the FUTURE of Aviation and Aerospace"
To see what #GATelesis life is like, visit LinkedIn, Instagram, Facebook.

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