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Support Manager Jobs in Florida (NOW HIRING)

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Support Manager information

See Florida salary details

$16.8K

$50.7K

$90.4K

How much do support manager jobs pay per year?

As of Aug 23, 2026, the average yearly pay for support manager in Florida is $50,740.00, according to ZipRecruiter salary data. Most workers in this role earn between $31,400.00 and $68,000.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What are the most commonly searched types of Support jobs in Florida?

The most popular types of Support jobs in Florida are:

What cities in Florida are hiring for Support Manager jobs?

Cities in Florida with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $50,740 per year, or $24.4 per hour.

Support Manager, Information Technology

ReturnPro

Aventura, FL • On-site

Full-time

Re-posted 10 days ago

Job description

We are looking for an IT Support Manager who genuinely enjoys the craft of IT and wants to own the day-to-day operations of a growing company.
This is not a role for someone who wants to sit above the work. It is also not an entry-level helpdesk position. It is a great fit for someone who is a few years into their career, has built up solid hands-on experience, and is ready to be the person who keeps things running and makes them better.
You will work closely with our Senior IT Manager and be the primary operational owner of IT support across the company. That means everything from resolving end-user issues and managing vendors, to configuring a switch or running a cable when it needs to happen. You will also be the person who keeps track of everything - assets, contracts, renewals, licenses, and the things that tend to fall through the cracks when nobody owns them. If you are the kind of person who finds that kind of variety energizing rather than overwhelming, you will fit in well here.
Primary Responsibilities/Essential Functions
This job description in no way states or implies that these are the only duties to be performed by the teammate occupying this position.
  • Day-to-Day Support - Manage all IT support operations including helpdesk requests, incidents, and escalations - Be the go-to person for end-user hardware, software, and connectivity issues - Supervise and support IT staff, setting the standard for how work gets done - Help onboard new team members from an IT perspective and keep the process smooth
  • Infrastructure and Hands-On Work - Configure and maintain network equipment across our locations (we run Cisco Meraki) - Support Microsoft 365, Windows environments, and endpoint management (MDM) - Run cable, set up access points, and handle physical infrastructure when needed - Maintain and troubleshoot servers, switches, firewalls, and wireless systems
  • Vendor and Contract Management - Maintain a complete register of all IT vendors, contracts, and SaaS subscriptions - Track renewal dates and proactively flag upcoming expirations well in advance - Get competitive quotes before renewing anything significant - Build and maintain relationships with key vendors including our ISP, telecom, and hardware suppliers - Ensure the company is never surprised by an auto-renewal or a contract it did not intend to sign
  • Asset and License Management - Keep our asset management system (RefTab) accurate and up to date - Track hardware assignments, warranty status, and refresh schedules - Manage software licenses and ensure we are not over or under-licensed - Maintain visibility into all company-wide SaaS tools, even those owned by other departments
  • Documentation and Reporting - Keep SOPs, network diagrams, and support procedures current and accessible - Submit regular reports on helpdesk performance, open issues, and project status - Maintain a renewal calendar and share relevant updates with leadership and finance - Document decisions, configurations, and vendor interactions so nothing lives only in one person's head
  • Operational Improvement - Identify recurring issues and fix the root cause, not just the symptom - Proactively surface risks, gaps, and opportunities to the Senior IT Manager - Bring structure to things that currently lack it

• Bachelor's degree in information technology, computer science, software engineering, or a related field
• Proven experience in managing IT infrastructure and services
• Experience with computer networks, network administration, and network installation
• Proficient in computer hardware, cabling installation and support, wireless technology applications and interface, and IT security
• Proficient in Microsoft Windows software, including server, office, and exchange
• Self-motivated in achieving goals and completing routine tasks
• Excellent analytical problem-solving skills when faced with new challenges
• Excellent verbal and written communication skills
• Embody ReturnPro's company values: Team, Innovation, Partnership, and Sustainability
• Strong time management and project management skills
• Ability to work independently, multi-task, and deliver quality work in an efficient manner
• Ability to manage competing priorities
• Ability to succeed in a team environment

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