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Support Manager Jobs (NOW HIRING)

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Administrative Support Manager

Manhattan, NY · On-site

$155K - $175K/yr

The Administrative Support Manager will oversee and streamline secretarial and business support operations within a large global firm. This role is responsible for workflow management, recruitment ...

AxisCare

Customer Support Manager

Waco, TX · On-site

Customer Support Manager Reports To: Director of Customer Support Department: Customer Support Location: Optional Remote / In-Office Preferred (Company Headquarters, Waco, TX) Role Type: Full-Time ...

Cannon Search

End User Support Manager

Boston, MA · On-site

A growing organization is seeking a End User Support Manager to lead a skilled team and drive modern device management across the company. This is a hands-on role focused on automation, security, and ...

Mosaic

Associate Direct Support Manager

Axtell, NE · On-site

Make a Real Impact as an Associate Direct Support Manager Location: Axtell, NE Position Type: Full-Time, Hourly (Regular) Schedule: Nights (10:45pm-7:15am), 40 hrs/week, every other weekend, other ...

Room & Board

IT Support Manager

Golden Valley, MN

$85K - $120K/yr

Join Room & Board's Technology Services team as an IT Support Manager , where you will lead our Technology Support (Help Desk) and Desktop Engineering teams under a unified vision for end-user ...

TekSynap

Incident Support Manager

Springfield, VA · On-site

$155K - $220K/yr

This team provides support services for Network(s) Management, Operations, and Maintenance for all Network(s) infrastructure. Support includes providing real-time incident monitoring, predictive and ...

Fairstead ESC LLC

Portfolio Support Manager

Denver, CO · On-site

The Portfolio Support Manager provides high-level administrative, operational, and analytical support to Senior Regional Managers and their team of Regional Managers within a multi-state affordable ...

Wells Fargo

Branch Support Manager

Mclean, VA

Wells Fargo is seeking a Branch Support Manager in Wealth and Investment Management as part of Wells Fargo Advisors. Learn more about the career areas and business divisionsat wellsfargojobs.com. In ...

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Support Manager information

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$22.5K

$67.9K

$121K

How much do support manager jobs pay per year?

As of Jul 28, 2026, the average yearly pay for support manager in the United States is $67,899.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $91,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Support Manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What are some typical challenges a Support Manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

Is a CSA job stressful?

A Customer Service Associate (CSA) job can be stressful due to high call volumes, customer complaints, and the need for strong communication skills. Managing difficult interactions and meeting performance metrics are common sources of pressure in this role.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

What are high paying manager jobs?

High paying manager jobs include executive roles such as Chief Executive Officer, Chief Operating Officer, and Vice President, as well as specialized managerial positions in industries like finance, technology, and healthcare. These roles typically require extensive experience, leadership skills, and often advanced certifications or degrees, with salaries often exceeding six figures annually.

What does a Support Manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

Do you need a degree to be a customer service manager?

A degree is not always required to become a customer service manager, but many employers prefer candidates with a bachelor's degree in business, management, or related fields. Relevant experience, strong communication skills, and leadership abilities are often more important for this role than formal education alone.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.
More about Support Manager jobs
What cities are hiring for Support Manager jobs? Cities with the most Support Manager job openings:
What are the most commonly searched types of Support jobs? The most popular types of Support jobs are:
Who are the top companies hiring for Support Manager jobs? The top employers for Support Manager jobs are:
What states have the most Support Manager jobs? States with the most job openings for Support Manager jobs include:
Support Manager jobs near you
Infographic showing various Support Manager job openings in the United States as of July 2026, with employment types broken down into 86% Full Time, 13% Part Time, and 1% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $67,899 per year, or $32.6 per hour.
Support Manager (Trussville)

Support Manager (Trussville)

Vapor Thrift Store

Birmingham, AL • On-site

$15 - $17/hr

Other

Posted 18 days ago

Job description

Capability Requirements:  The individual must…


  1. Love our Lord and commit to our mission… “We establish outreach centers to alleviate extreme poverty and advance the gospel.”
  2. Embody and embrace our Values…
  • Urgent Pursuit
  • Sacrificial Service
  • Intentional Development
  • Clear Communication
  • Complete Alignment
  • Excellent Execution
  1. Must be:
    1. Highly organized and able to work at an efficient and high output
    2. Knowledgeable of, or a growing knowledge of the items in their department(s)
    3. Decisive and able to quickly and efficiently evaluate merchandise quality, price, and presentation
    4. Able to stand for up to 4 hours at a time and lift up to 50 pounds

Time Requirements: 

This position will require between 35-40 hours per week depending on need and availability.


Travel Requirements:

Zero to minimal local travel is required


Position Duties

  • Excellent Customer Service
    • Greet every customer and treat them with respect, optimism and joy at all times.
    • Answer any and all questions for customers.
    • Assist with any customer needs.
    • Escalate any customer service concerns to Assistant Store Managers or Store Manager as needed.
    • Share the vision and mission of Vapor Ministries with customers.
  • Processing and Receiving
    • Quickly and efficiently sort, price and stock items in your department(s).
    • Meet daily, weekly and monthly processing goals to drive revenue generation.
    • Maintain a working knowledge of pricing, sales and goals for your department(s) and work with managers to adjust as needed based on revenue trends.
    • Willing assist in all areas whenever needed to ensure efficient store operations
  • Opening and Closing
    • Must open/close at least 1 day per week.
    • If scheduled to open or close, perform and complete the opening/closing checklist procedures
  • Housekeeping
    • Ensure a properly organized workspace during operating hours.
    • Close department processing station and leave it organized, stocked, and ready to be used the next work day.
  • Cultural Leadership
    • Drive culture formation in team members via cultural development systems
    • Drive Purpose, Mission and Values engagement with team members
    • Drive cultural accountability via regular meetings with team members


Disclaimer:  Incumbent must be willing to execute other duties as assigned by the Store Manager and Assistant Store Managers (ASM).