SERVICE WRITER
Graniteville, SC · On-site
The Service Writer plays a critical role in the automotive service department by acting as the primary liaison between customers and the service technicians. This position is responsible for ...
SERVICE WRITER
Graniteville, SC · On-site
The Service Writer plays a critical role in the automotive service department by acting as the primary liaison between customers and the service technicians. This position is responsible for ...
SERVICE WRITER
Augusta, GA · On-site
The Service Writer plays a critical role in the automotive service department by acting as the primary liaison between customers and the service technicians. This position is responsible for ...
SERVICE WRITER
Augusta, GA · On-site
The Service Writer plays a critical role in the automotive service department by acting as the primary liaison between customers and the service technicians. This position is responsible for ...
Service Writer
Denver, CO · On-site
The Service Writer plays a critical role in the automotive service department by acting as the primary liaison between customers and the service technicians. This position is responsible for ...
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Service Writer
Denver, CO · On-site
The Service Writer plays a critical role in the automotive service department by acting as the primary liaison between customers and the service technicians. This position is responsible for ...
Service Writer We are seeking a highly organized and detail-oriented Service Writer to join our team. The Service Writer will be responsible for communicating with customers, scheduling service ...
Service Writer We are seeking a highly organized and detail-oriented Service Writer to join our team. The Service Writer will be responsible for communicating with customers, scheduling service ...
Service Writer
Queens, NY · On-site
Our company is looking for an experienced, career-minded, responsible and honest service writer to join our team, Our Service Writer will have the responsibility of taking the client(s) through the ...
Service Writer
Queens, NY · On-site
Our company is looking for an experienced, career-minded, responsible and honest service writer to join our team, Our Service Writer will have the responsibility of taking the client(s) through the ...
Service Writer
Tabernacle Township, NJ · On-site
Service Writer We are seeking a highly organized and customer-focused individual to join our team as a Service Writer. The Service Writer will be responsible for coordinating and facilitating all ...
Service Writer
Tabernacle Township, NJ · On-site
Service Writer We are seeking a highly organized and customer-focused individual to join our team as a Service Writer. The Service Writer will be responsible for coordinating and facilitating all ...
Currently looking for an experienced Service Writer/Clerical Admin for full time position. We are a well established Automotive Repair Shop located in Pikesville, MD. This position will be ...
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Currently looking for an experienced Service Writer/Clerical Admin for full time position. We are a well established Automotive Repair Shop located in Pikesville, MD. This position will be ...
Service Writer
Navasota, TX · On-site
Service Writer -- Navasota WCTractor is an established Kubota equipment dealership with locations across Central and East Texas. When you join WCTractor, you will work alongside leaders who set the ...
Service Writer
Navasota, TX · On-site
Service Writer -- Navasota WCTractor is an established Kubota equipment dealership with locations across Central and East Texas. When you join WCTractor, you will work alongside leaders who set the ...
Service Writer
Harleyville, SC · On-site
Service Writer The Larson Group Peterbilt is looking for an experienced Service Writer to join our dynamic team. The potential candidate will greet and consult service customers about their problems.
Service Writer
Harleyville, SC · On-site
Service Writer The Larson Group Peterbilt is looking for an experienced Service Writer to join our dynamic team. The potential candidate will greet and consult service customers about their problems.
Service Writer (aka Customer Experience Pro) Kia of Lincoln | Lincoln, NE Brand-New Dealership Coming Soon! Kia of Lincoln is on the lookout for a detail-loving, people-first Service Writer to join ...
Service Writer (aka Customer Experience Pro) Kia of Lincoln | Lincoln, NE Brand-New Dealership Coming Soon! Kia of Lincoln is on the lookout for a detail-loving, people-first Service Writer to join ...
Service Writer
Olathe, KS · On-site
$17 - $25/hr
We are hiring a talented Service Writer professional to join our team. If you're excited to be part of a truly honest shop, KC Auto Clinic. is a great place to grow your career. Responsibilities for ...
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Service Writer
Olathe, KS · On-site
$17 - $25/hr
We are hiring a talented Service Writer professional to join our team. If you're excited to be part of a truly honest shop, KC Auto Clinic. is a great place to grow your career. Responsibilities for ...
Service Writer
Van Buren, AR · On-site
Service Writer The Larson Group Peterbilt is looking for an experienced Service Writer to join our dynamic team. The potential candidate will greet and consult service customers about their problems.
New
Service Writer
Van Buren, AR · On-site
Service Writer The Larson Group Peterbilt is looking for an experienced Service Writer to join our dynamic team. The potential candidate will greet and consult service customers about their problems.
New
Service Writer
Cincinnati, OH · On-site
Service Writer The Larson Group Peterbilt is looking for an experienced Service Writer to join our dynamic team. The potential candidate will greet and consult service customers about their problems.
Service Writer
Cincinnati, OH · On-site
Service Writer The Larson Group Peterbilt is looking for an experienced Service Writer to join our dynamic team. The potential candidate will greet and consult service customers about their problems.
Service Writer
Lauderhill, FL · On-site
$20 - $30/hr
The Diesel/ Truck Service Writer position is a full-time role with shifts scheduled from either 7:00 am to 4:00 pm or 8:00 am to 5:00 pm, Monday through Friday. This consistent weekday schedule ...
Service Writer
Lauderhill, FL · On-site
$20 - $30/hr
The Diesel/ Truck Service Writer position is a full-time role with shifts scheduled from either 7:00 am to 4:00 pm or 8:00 am to 5:00 pm, Monday through Friday. This consistent weekday schedule ...
Service Writer
Tulsa, OK · On-site
Service Writers directly engage with customers, service technicians, and other departments to coordinate/schedule preventative and other maintenance needs. They are responsible for facilitating ...
Service Writer
Tulsa, OK · On-site
Service Writers directly engage with customers, service technicians, and other departments to coordinate/schedule preventative and other maintenance needs. They are responsible for facilitating ...
Service Writer
Euless, TX · On-site
Service Writers directly engage with customers, service technicians, and other departments to coordinate/schedule preventative and other maintenance needs. They are responsible for facilitating ...
Service Writer
Euless, TX · On-site
Service Writers directly engage with customers, service technicians, and other departments to coordinate/schedule preventative and other maintenance needs. They are responsible for facilitating ...
Automotive Service Writer Company: Tubbs & Sons Ford Sales - Colby, KS Job Overview: Tubbs & Sons Ford Sales is seeking a talented Automotive Service Writer to join our dedicated team. As a Service ...
Automotive Service Writer Company: Tubbs & Sons Ford Sales - Colby, KS Job Overview: Tubbs & Sons Ford Sales is seeking a talented Automotive Service Writer to join our dedicated team. As a Service ...
The Service Writer plays a key role in driving sales performance and delivering exceptional customer experiences in a fast-paced automotive service environment. This position is responsible for ...
New
The Service Writer plays a key role in driving sales performance and delivering exceptional customer experiences in a fast-paced automotive service environment. This position is responsible for ...
New
Service Writer
Little Elm, TX · On-site
Service Writers directly engage with customers, service technicians, and other departments to coordinate/schedule preventative and other maintenance needs. They are responsible for facilitating ...
Service Writer
Little Elm, TX · On-site
Service Writers directly engage with customers, service technicians, and other departments to coordinate/schedule preventative and other maintenance needs. They are responsible for facilitating ...
Description We're looking for a Service Writer with mechanical know-how to join our team. If you understand equipment and enjoy helping customers, this role connects you with both - handling repair ...
Description We're looking for a Service Writer with mechanical know-how to join our team. If you understand equipment and enjoy helping customers, this role connects you with both - handling repair ...
Service Writer information
See salary details
$11.78 - $14.58
7% of jobs
$14.58 - $17.37
11% of jobs
$18.13 is the 25th percentile. Wages below this are outliers.
$17.37 - $20.17
24% of jobs
The median wage is $21.48 / hr.
$20.17 - $22.97
16% of jobs
$22.97 - $25.76
14% of jobs
$26.38 is the 75th percentile. Wages above this are outliers.
$25.76 - $28.56
8% of jobs
$28.56 - $31.36
7% of jobs
$31.36 - $34.16
4% of jobs
$34.16 - $36.95
3% of jobs
$36.95 - $39.75
2% of jobs
$39.75 - $42.55
2% of jobs
$11
$24
$42
How much do service writer jobs pay per hour?
As of Aug 7, 2026, the average hourly pay for service writer in the United States is $24.29, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $27.88 per hour, depending on experience, location, and employer.
What is the difference between Service Writer vs Service Advisor?
| Aspect | Service Writer | Service Advisor |
|---|---|---|
| Credentials | High school diploma; some certifications preferred | High school diploma; certifications like ASE may be beneficial |
| Work Environment | Auto repair shops, dealerships | Auto repair shops, dealerships |
| Job Role | Records customer vehicle issues, writes repair orders | Discusses vehicle issues with customers, recommends repairs |
| Customer Interaction | Primarily administrative, minimal technical discussion | High customer interaction, technical explanations |
Service Writer and Service Advisor roles often overlap, but Service Writers focus on documenting customer vehicle issues and creating repair orders, while Service Advisors engage more directly with customers to discuss repairs and recommend services. Both roles require good communication skills and industry knowledge, and they work closely within auto service environments.
How does a service writer typically collaborate with technicians and customers throughout a repair order?
A Service Writer acts as the communication bridge between customers and the service technicians. They are responsible for accurately documenting customer concerns, explaining recommended services or repairs, and ensuring technicians have clear instructions. Throughout the process, Service Writers update customers on the status of their vehicles and relay important feedback from technicians. Effective collaboration ensures smooth workflow, minimizes misunderstandings, and enhances customer satisfaction.
What skills and qualifications are needed to thrive as a service writer?
To thrive as a Service Writer, you need a solid understanding of automotive systems, strong organizational skills, and typically a high school diploma or equivalent. Familiarity with dealership management systems (DMS), repair order software, and customer relationship management (CRM) tools is often required. Exceptional communication, active listening, and problem-solving abilities help you effectively interact with customers and technicians. These skills ensure accurate service documentation, efficient workflow, and a high level of customer satisfaction in a fast-paced environment.
What is a service writer?
As a service writer, you are an automotive professional who works as a liaison between customers and a variety of automotive service providers, including mechanics, dealerships, and other related entities. You work as an advisor to explain to customers the repairs that may be needed on their vehicle and the suggestions being made by the mechanic. It is your job to ensure the customer gets only the services they need while paying a price appropriate to the costs of labor and parts. You must be an excellent communicator and knowledgeable about cars and the automotive industry.
Can you be a service writer with no experience?
Service writers can sometimes start with little or no experience if they have strong communication skills and a basic understanding of automotive or technical terminology. Employers may provide on-the-job training, and certifications like ASE can improve job prospects, but prior experience is often preferred for more advanced roles.
What qualifications do you need to be a service writer?
A service writer typically needs a high school diploma or equivalent, strong communication skills, and knowledge of automotive or technical terminology. Prior experience in customer service or automotive repair is often preferred, and familiarity with computer software like dealership management systems can be beneficial.
What does a service writer do?
A Service Writer acts as a liaison between customers and the service department in automotive or equipment repair shops. They are responsible for understanding customers' repair and maintenance needs, creating work orders, providing estimates, and communicating job status updates. Service Writers also coordinate with technicians to ensure repairs are completed accurately and on time. Their role is crucial for delivering excellent customer service and ensuring efficient workflow in the service department.
More about Service Writer jobs
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Who are the top companies hiring for Service Writer jobs? The top employers for Service Writer jobs are:
What states have the most Service Writer jobs? States with the most job openings for Service Writer jobs include:
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Job description
About the Role:
The Service Writer plays a critical role in the automotive service department by acting as the primary liaison between customers and the service technicians. This position is responsible for accurately documenting customer concerns, explaining recommended services, and ensuring a seamless and positive customer experience throughout the service process. The Service Writer must efficiently manage service orders, coordinate with technicians to provide timely updates, and facilitate clear communication to ensure customer satisfaction and retention. This role requires a strong understanding of automotive services and the ability to translate technical information into understandable terms for customers. Ultimately, the Service Writer contributes to the overall success of the service department by driving service sales and fostering long-term customer relationships.
Minimum Qualifications:
Skills:
The Service Writer utilizes strong communication skills daily to clearly and effectively interact with customers, technicians, and other team members, ensuring all parties understand service needs and progress. Organizational skills are essential for managing multiple service orders, appointments, and follow-ups simultaneously without compromising accuracy or customer satisfaction. Technical knowledge of automotive systems allows the Service Writer to interpret technician feedback and explain complex repairs in accessible language to customers. Proficiency with dealership management software enables efficient documentation, tracking, and billing of services, contributing to smooth operational workflows. Additionally, problem-solving skills are frequently applied to address customer concerns and resolve service issues promptly, maintaining a positive service environment.
The Service Writer plays a critical role in the automotive service department by acting as the primary liaison between customers and the service technicians. This position is responsible for accurately documenting customer concerns, explaining recommended services, and ensuring a seamless and positive customer experience throughout the service process. The Service Writer must efficiently manage service orders, coordinate with technicians to provide timely updates, and facilitate clear communication to ensure customer satisfaction and retention. This role requires a strong understanding of automotive services and the ability to translate technical information into understandable terms for customers. Ultimately, the Service Writer contributes to the overall success of the service department by driving service sales and fostering long-term customer relationships.
Minimum Qualifications:
- High school diploma or equivalent.
- Previous experience in a customer service role, preferably within the automotive industry.
- Basic knowledge of automotive terminology and repair processes.
- Strong communication and interpersonal skills.
- Proficiency with computer systems and service management software.
- Experience as a Service Writer or in a similar automotive service role.
- Familiarity with dealership management systems such as CDK, Reynolds & Reynolds, or similar platforms.
- Technical training or certification related to automotive service.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Greet customers promptly and courteously, listening carefully to their vehicle concerns and service needs.
- Create detailed service orders that accurately capture customer requests and vehicle information.
- Communicate effectively with service technicians to relay customer concerns and obtain accurate repair estimates.
- Explain recommended services and repairs to customers in a clear and professional manner, including pricing and timelines.
- Manage service appointments and follow up with customers regarding service status and completion.
- Maintain accurate records of all service transactions and customer interactions in the dealership's management system.
- Work collaboratively with parts and service departments to ensure timely availability of parts and completion of repairs.
- Handle customer inquiries and resolve any service-related issues to ensure a positive customer experience.
Skills:
The Service Writer utilizes strong communication skills daily to clearly and effectively interact with customers, technicians, and other team members, ensuring all parties understand service needs and progress. Organizational skills are essential for managing multiple service orders, appointments, and follow-ups simultaneously without compromising accuracy or customer satisfaction. Technical knowledge of automotive systems allows the Service Writer to interpret technician feedback and explain complex repairs in accessible language to customers. Proficiency with dealership management software enables efficient documentation, tracking, and billing of services, contributing to smooth operational workflows. Additionally, problem-solving skills are frequently applied to address customer concerns and resolve service issues promptly, maintaining a positive service environment.