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Service Desk Associate Jobs (NOW HIRING)

nfrastructure

Service Desk Analyst

Buffalo, NY · On-site

$19.75 - $27/hr

Service Desk Associate The Service Desk Associate will provide Level 1 support to clients. This position will provide customer-friendly assistance to clients experiencing difficulty using IT products ...

nfrastructure

Service Desk Analyst

Buffalo, NY · On-site

$19.75 - $27/hr

Service Desk Associate The Service Desk Associate will provide Level 1 support to clients. This position will provide customer-friendly assistance to clients experiencing difficulty using IT products ...

nfrastructure

Service Desk Analyst

Buffalo, NY · On-site

$19.75 - $27/hr

Service Desk Associate The Service Desk Associate will provide Level 1 support to clients. This position will provide customer-friendly assistance to clients experiencing difficulty using IT products ...

nfrastructure

Service Desk Analyst

Buffalo, NY · On-site

$19.75 - $27/hr

Service Desk Associate The Service Desk Associate will provide Level 1 support to clients. This position will provide customer-friendly assistance to clients experiencing difficulty using IT products ...

Msmc

Service Desk Associate II

Miami Beach, FL

The Service Desk Associate II provides advanced technical support to end users by troubleshooting hardware, software, and system issues, resolving incidents efficiently, and escalating complex ...

TEKsystems

Service Desk Representative

Detroit, MI

$22/hr

Service Desk Representatives provide guidance and support to Associates and new hires. Service Desk Representatives may conduct portions of the Service Desk's New Hire Training program, may ...

Front Desk Associate

Front Desk Associate-MedSpa

Newtown, PA · On-site

$13 - $16.75/hr

The Front Desk Associate is responsible for creating a welcoming and professional first impression ... Educate clients on services, promotions, and membership options * Check clients in and out, collect ...

Front Desk Associate

Front Desk Associate-MedSpa

Newtown, PA · On-site

$13 - $16.75/hr

The Front Desk Associate is responsible for creating a welcoming and professional first impression ... Educate clients on services, promotions, and membership options * Check clients in and out, collect ...

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How much do service desk associate jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for service desk associate in the United States is $20.27, according to ZipRecruiter salary data. Most workers in this role earn between $14.66 and $23.80 per hour, depending on experience, location, and employer.

What is a service desk associate?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What skills and qualifications are needed to be a service desk associate?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What challenges do service desk associates face, and how can they manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.
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Service Desk Associate jobs near you
Infographic showing various Service Desk Associate job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $42,162 per year, or $20.3 per hour.

Service Desk Associate

SageSpring Wealth Partners

Franklin, TN • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 21 days ago

Job description

JOB SUMMARY

The Service Desk Associate provides administrative and operational support to Financial Advisors through the Service Desk by managing a variety of service and operational tasks. This position interacts daily with Financial Advisors and internal business partners to coordinate requests, maintain records, and support operational processes. The role requires routine communication with internal team members to obtain, clarify, and provide information while maintaining a professional image. This position delivers exceptional internal service, demonstrates the company's values, and supports the organization's mission.

JOB DUTIES AND RESPONSIBILITIES:

· Receive and process service requests from Financial Advisors and internal business partners within established service timelines.

· Interact daily by phone, email, and in person with internal business partners to support operational requests and answer basic internal inquiries.

· Create and maintain records and files.

· Maintain databases and create reports using the Client Relationship Management (CRM) platform and other SageSpring platforms.

· Transcribe and prepare correspondence.

· Receive cross-training and assist with other operational functions as required.

· Attend and participate in team meetings and one-on-one meetings.

· Regular and timely in-person attendance is required, with expected hours of Monday–Friday from 8:00 a.m. to 5:00 p.m. local time.

· Perform other duties as assigned, including supporting front desk responsibilities when needed.

REQUIRED QUALIFICATIONS:

• Associates degree or 2 years of administrative experience in lieu of degree

• Proficient in Microsoft Office Suite and video conferencing systems

• Ability to work on multiple projects simultaneously while accomplishing daily tasks

• Effective oral and written communication skills and excellent interpersonal skills

• Attention to detail, critical thinker and problem-solving skills

• High standards for integrity, honesty, professionalism, and work ethic

• Commitment to service excellence

• Ability to work independently while demonstrating excellent organization and follow through

• Demonstrates flexible and efficient time management and ability to prioritize workload

• Ability and willingness to move with purpose and a strong sense of urgency

• Self-motivated, positive, and enthusiastic

• Self- starter with a strong desire to exceed expectations and capable of supporting a team

• Maintains confidentiality discretion

• Ability to effectively work in collaboration with others to achieve business objectives.

• Willing to grow and be challenged

• Attend training as requested

PHYSICAL DEMANDS:

• Ability to work in a traditional professional office setting or remote equivalent

• Prolonged periods of sitting at a desk and working on a computer

• Advanced computer skills and ability to effectively operate computer equipment, software systems and databases

• Work schedule may vary and is determined by project schedules

• Ability to efficiently operate all job-related office equipment

• Ability to communicate via telephone, computer and work in virtual teams

• Must be able to lift up to 15 pounds at a time

• Ability to travel using personal vehicle to other office locations as needed

The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements and criteria necessary to successfully perform this position.

Employees must conduct business in accordance with applicable laws, regulations, professional standards and ethical standards and report potential compliance or ethical issues to a manager or the Human Resources Department.

SageSpring Wealth affirms our commitment to make reasonable accommodations for employees with disabilities, unless the accommodation would impose an undue hardship on the operation of our business. Please see the Human Resources Department for additional information.

-----S-----

About SageSpring:
This is an exciting opportunity to join a Forbes’ Best-In-State Wealth Advisors recipient, and the Tennessean’s Top Workplace for the last five consecutive years (2020-2024). Since 2002, our purpose has remained the same: to educate and guide our clients to reach their highest financial goals. We listen to our clients to understand their lives, creating sensible, holistic financial plans that put their best interests first. Don’t miss your opportunity to work with a high performing team in a positive, energetic environment where you’ll know you’re truly appreciated and making a difference.
Rewards amp; Culture:
  • Great Benefits – Including: Health Insurance, Dental, Vision, 401K, Life Insurance, Short-Term and Long-Term Disability, Paid Vacation and Holidays.
  • #1 Culture – Join and grow in an award-winning culture where you’ll look forward to Monday.
  • Inspiring Leadership – Our leaders truly embody the definition of servant leadership. They inspire our teams to flourish thought an energetic, positive, fun, and highly supportive work environment.
  • Team Engagement – Build genuinely special relationships and bonds throughout your team and across the company and partners.
  • High Performance - Our motto, “Humble, Hungry, and Smart,” is truly exemplified from the top down.
  • Continuing Education - Let us help you transform your career goals and educational accomplishments into opportunities and successes.
  • Community Involvement – We’re passionate about supporting our community and encourage each office to choose a charity or cause to champion.
The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements and criteria necessary to successfully perform this position.
Employees must conduct business in accordance with applicable laws, regulations, professional standards and ethical standards and report potential compliance or ethical issues to a manager or the Human Resources Department.
SageSpring Wealth affirms our commitment to make reasonable accommodations for employees with disabilities, unless the accommodation would impose an undue hardship on the operation of our business. Please see the Human Resources Department for additional information.

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