ZipRecruiter

Log In

1

Knowledge Base Content Manager Jobs (NOW HIRING)

DecisionPoint | Cortek

Knowledge Base Manager

Overview DecisionPoint seeks a Knowledge Base Manager to lead documentation, content governance, and knowledge lifecycle management in support of a large federal and DoD-aligned mission environment.

Abbott

Knowledge Manager

Alameda, CA · On-site

It focuses on hands-on content management, knowledge base optimization, reporting, and ongoing analysis, with an emphasis on Salesforce Knowledge and AI-enabled tools. Required Experience * Minimum 3 ...

proGroupX

Content Manager

Long Beach, CA · On-site +1

Highly computer literate and advanced knowledge of HTML. * Proficiency with popular content management systems. * Experience with social media management. Additional Information REMOTE OK

proGroupX

Content Manager

Long Beach, CA · Remote

Highly computer literate and advanced knowledge of HTML. * Proficiency with popular content management systems. * Experience with social media management. Additional Information REMOTE OK

Soft source inc

Content Manager

Humble, TX · Remote

Knowledge of email marketing platforms and CRM systems. * Experience managing content for B2B or SaaS companies. * Basic understanding of HTML and content publishing workflows. What We Offer * Fully ...

API, LLC

AI Knowledge Base Coordinator

West Lake Hills, TX

$17 - $22/hr

You have experience in Knowledge Management, Content Strategy, or Operations. You love creating order out of chaos and building processes that stay fixed. * Non-Technical but Tech-Savvy: You don't ...

Comun

Content Manager

New York, NY · On-site

Your creative and editing base is in video. You are at home editing, adding after effects, and ... You can manage a content calendar across multiple channels, juggle competing priorities, and hit ...

next page

Showing results 1-20

All JobsKnowledge Base Content JobsKnowledge Base Content Manager Jobs

Knowledge Base Content Manager information

See salary details

$15

$38

$77

How much do knowledge base content manager jobs pay per hour?

As of Aug 4, 2026, the average hourly pay for knowledge base content manager in the United States is $38.91, according to ZipRecruiter salary data. Most workers in this role earn between $26.20 and $45.19 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Knowledge Base Content Manager?

To thrive as a Knowledge Base Content Manager, you need expertise in content creation, information architecture, and a background in technical writing or communications, often supported by a relevant degree. Familiarity with content management systems (CMS), knowledge management platforms like Zendesk or Confluence, and SEO best practices is typically required. Strong attention to detail, excellent communication, and collaboration skills help ensure content is clear, accurate, and accessible to diverse audiences. These skills are essential for maintaining a reliable knowledge resource that empowers both customers and internal teams to find information efficiently.

How does a Knowledge Base Content Manager typically collaborate with subject matter experts (SMEs) to ensure accuracy and relevance of content?

A Knowledge Base Content Manager works closely with subject matter experts (SMEs) by conducting regular interviews, content reviews, and feedback sessions to gather up-to-date information and insights. This collaboration ensures that all articles and documentation are technically accurate, comprehensive, and aligned with current processes or products. Managers often facilitate review cycles where SMEs validate content before publication and may also organize training sessions to help SMEs contribute effectively. This ongoing partnership is crucial for maintaining a high-quality, reliable knowledge base that meets the needs of both internal teams and customers.

What does a Knowledge Base Content Manager do?

A Knowledge Base Content Manager is responsible for creating, organizing, and maintaining a company's knowledge base, which is a centralized repository of information such as FAQs, guides, and troubleshooting articles. They ensure that content is accurate, up-to-date, and easily accessible to both customers and internal teams. This role often involves collaborating with subject matter experts, analyzing user feedback to identify content gaps, and implementing best practices for knowledge management. Their work helps improve customer support efficiency and empowers users to find answers quickly.

What is the difference between Knowledge Base Content Manager vs Technical Writer?

AspectKnowledge Base Content ManagerTechnical Writer
Primary FocusManaging and organizing knowledge base content, ensuring accuracy and accessibilityCreating, editing, and formatting technical documentation and manuals
SkillsContent management, editing, project coordination, SEO knowledgeTechnical writing, communication, research, writing skills
Work EnvironmentContent management systems, collaboration with support and product teamsDocumentation tools, word processors, technical platforms
Common CertificationsContent management certifications, technical writing certificationsCertified Professional Technical Communicator (CPTC), technical writing courses

While both roles involve technical content, the Knowledge Base Content Manager oversees the organization and management of the knowledge base, focusing on accessibility and updates. The Technical Writer primarily creates and edits technical documents. Both roles often collaborate but serve different functions within content development and management.

More about Knowledge Base Content Manager jobs
What cities are hiring for Knowledge Base Content Manager jobs? Cities with the most Knowledge Base Content Manager job openings:
What are the most commonly searched types of Knowledge Base Content jobs? The most popular types of Knowledge Base Content jobs are:
What states have the most Knowledge Base Content Manager jobs? States with the most job openings for Knowledge Base Content Manager jobs include:
What job categories do people searching Knowledge Base Content Manager jobs look for? The top searched job categories for Knowledge Base Content Manager jobs are:
Knowledge Base Content Manager jobs near you
Infographic showing various Knowledge Base Content Manager job openings in the United States as of July 2026, with employment types broken down into 89% Full Time, 10% Part Time, and 1% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $80,932 per year, or $38.9 per hour.

Knowledge Base Manager

DecisionPoint | Cortek

Remote

Full-time

Posted 5 days ago

Job description

Overview
DecisionPoint seeks a Knowledge Base Manager to lead documentation, content governance, and knowledge lifecycle management in support of a large federal and DoD-aligned mission environment. This role is responsible for creating, structuring, maintaining, and optimizing enterprise knowledge content including Standard Operating Procedures (SOPs), troubleshooting guides, service catalog entries, runbooks, and user support articles.
The Knowledge Base Manager ensures documentation accuracy, promotes content standardization, manages version controls, and drives continual improvement across all knowledge artifacts used by service desk, engineering, cybersecurity, and program stakeholders.
This position is fully remote.
Note: By applying to this position, you acknowledge and consent to having your resume included in an active competitive government contract bid.
Duties & Responsibilities
The Knowledge Base Manager will:
  • Manage the full lifecycle of knowledge articles, including drafting, reviewing, publishing, and retiring content.
  • Maintain and improve SOPs, runbooks, troubleshooting guides, service catalog items, and technical reference materials.
  • Ensure content accuracy, clarity, consistency, and alignment with enterprise documentation standards.
  • Partner with Tier 1, Tier 2, and Tier 3 teams to capture tribal knowledge and translate it into structured KB content.
  • Coordinate with cybersecurity, engineering, and cloud teams to document updates, new features, and system changes.
  • Implement taxonomy, tagging, metadata, and content governance controls for improved knowledge discoverability.
  • Conduct periodic reviews of content to prevent staleness, inaccuracies, or procedural drift.
  • Facilitate continuous improvement efforts for documentation workflows and content creation processes.
  • Maintain version history, change records, and archival procedures for all documentation.
  • Support compliance documentation needs, ensuring KB content aligns with federal and DoD quality expectations.
  • Provide training to staff on how to submit, update, and utilize knowledge articles effectively.
  • Manage formatting, layout, and readability standards for all technical content.

Qualifications
Clearance Requirement
Must hold an active Top Secret clearance, supported by a Tier 5 background investigation.
Education (Required)
Bachelor's degree in Technical Writing, Information Technology, Communications, or a related field.
Experience (Required)
  • Minimum 4 years of experience in technical writing, knowledge management, or documentation development.
  • Experience managing enterprise-level KB systems, documentation platforms, or service catalog structures.
  • Experience developing SOPs, troubleshooting guides, and procedural documentation.
  • Experience supporting IT service desk or IT operations environments.
  • Experience collaborating with technical teams to translate complex concepts into clear documentation.

Technical Knowledge (Required)
  • Strong understanding of documentation standards, structured authoring, and content governance models.
  • Familiarity with ITIL practices for knowledge management, incident, problem, and change processes.
  • Ability to synthesize information from SMEs across engineering, security, and cloud teams.
  • Proficiency with documentation tools, KB platforms, and content management systems.

Technical Knowledge (Preferred)
  • Experience supporting federal or DoD IT programs.
  • Familiarity with service portals and workflow automation.
  • Experience with metadata tagging, taxonomies, and search optimization.

Certifications
Required:
  • ITIL v4 Foundation

Preferred:
  • Certified Technical Writer or Knowledge Manager
  • CompTIA Security+

Skills
  • Exceptional writing and editing abilities with strong attention to detail.
  • Ability to structure complex technical information into user-friendly content.
  • Strong communication and interviewing skills for gathering SME input.
  • Ability to manage multiple documentation projects simultaneously.
  • Strong organizational and governance skills for maintaining large documentation repositories.

Our Equal Employment Opportunity Policy
  • EEO and Affirmative Action Policy: DecisionPoint Corporation is an Equal Employment Opportunity and Affirmative Action employer. It is the policy of DecisionPoint Corporation to provide equal employment opportunity in accordance with all applicable Equal Employment Opportunity/Affirmative Action laws, directives and regulations to all employees and qualified applicants without regard to race, ethnicity, color, religion, national origin, sex, age, disability status, pregnancy, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected status under Federal, State or Local laws.
  • Pay Transparency Policy: In accordance with Presidential Executive Order 13665, DecisionPoint Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
  • Authorization to Share Resume and Personal Information: By expressing your interest and submitting your resume for this position, you authorize DecisionPoint Corporation to share your resume, as well as personal information included on the resume, with its subsidiaries, affiliates and teaming partners for the purpose of considering you for this position and other available positions requiring comparable skills, education and experience. Should DecisionPoint Corporation. or its affiliates and teaming partners wish to initiate pre-employment discussions, you will be asked to complete an employment application and related employment documents.

Apply