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Knowledge Base Content Manager Jobs (NOW HIRING)

Peraton

Knowledge Base Engineer

Basking Ridge, NJ

$104K - $166K/yr

Build knowledge base lifecycle management: creation, versioning, merging, archival * Implement knowledge base quality metrics and optimization recommendations * Develop cross-knowledge base search ...

Peraton

Knowledge Base Engineer

Basking Ridge, NJ

$104K - $166K/yr

Build knowledge base lifecycle management: creation, versioning, merging, archival * Implement knowledge base quality metrics and optimization recommendations * Develop cross-knowledge base search ...

Peraton

Knowledge Base Engineer

Annapolis Junction, MD · On-site

$104K - $166K/yr

Build knowledge base lifecycle management: creation, versioning, merging, archival * Implement knowledge base quality metrics and optimization recommendations * Develop cross-knowledge base search ...

Peraton

Knowledge Base Engineer

Annapolis Junction, MD · On-site

$104K - $166K/yr

Build knowledge base lifecycle management: creation, versioning, merging, archival * Implement knowledge base quality metrics and optimization recommendations * Develop cross-knowledge base search ...

Peraton

Knowledge Base Engineer

Annapolis Junction, MD · On-site

$104K - $166K/yr

Build knowledge base lifecycle management: creation, versioning, merging, archival * Implement knowledge base quality metrics and optimization recommendations * Develop cross-knowledge base search ...

Auctane

Manager, Support Content & Knowledge

Austin, TX · On-site

We're looking for a Manager to own and transform our support content and knowledge operations. This ... Our knowledge base needs a reset. Our help center needs to measurably deflect contact volume. And ...

ibex

Knowledgebase Writer

Crittenden, NY · On-site

Responsibilities Key Responsibilities Knowledge Base Content Maintenance * Update, edit, and ... Ability to execute repetitive updates accurately while managing multiple requests * Familiarity ...

High Level Services

$45K - $55K/yr

Launch Readiness - Partner with Product Managers and Engineers to publish or update articles in ... Content Strategy - Design larger initiatives (e.g., guided learning paths, in-app tips) that drive ...

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How much do knowledge base content manager jobs pay per hour?

As of Jun 4, 2026, the average hourly pay for knowledge base content manager in the United States is $38.91, according to ZipRecruiter salary data. Most workers in this role earn between $26.20 and $45.19 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Knowledge Base Content Manager, and why are they important?

To thrive as a Knowledge Base Content Manager, you need expertise in content creation, information architecture, and a background in technical writing or communications, often supported by a relevant degree. Familiarity with content management systems (CMS), knowledge management platforms like Zendesk or Confluence, and SEO best practices is typically required. Strong attention to detail, excellent communication, and collaboration skills help ensure content is clear, accurate, and accessible to diverse audiences. These skills are essential for maintaining a reliable knowledge resource that empowers both customers and internal teams to find information efficiently.

How does a Knowledge Base Content Manager typically collaborate with subject matter experts (SMEs) to ensure accuracy and relevance of content?

A Knowledge Base Content Manager works closely with subject matter experts (SMEs) by conducting regular interviews, content reviews, and feedback sessions to gather up-to-date information and insights. This collaboration ensures that all articles and documentation are technically accurate, comprehensive, and aligned with current processes or products. Managers often facilitate review cycles where SMEs validate content before publication and may also organize training sessions to help SMEs contribute effectively. This ongoing partnership is crucial for maintaining a high-quality, reliable knowledge base that meets the needs of both internal teams and customers.

What does a Knowledge Base Content Manager do?

A Knowledge Base Content Manager is responsible for creating, organizing, and maintaining a company's knowledge base, which is a centralized repository of information such as FAQs, guides, and troubleshooting articles. They ensure that content is accurate, up-to-date, and easily accessible to both customers and internal teams. This role often involves collaborating with subject matter experts, analyzing user feedback to identify content gaps, and implementing best practices for knowledge management. Their work helps improve customer support efficiency and empowers users to find answers quickly.

What is the difference between Knowledge Base Content Manager vs Technical Writer?

AspectKnowledge Base Content ManagerTechnical Writer
Primary FocusManaging and organizing knowledge base content, ensuring accuracy and accessibilityCreating, editing, and formatting technical documentation and manuals
SkillsContent management, editing, project coordination, SEO knowledgeTechnical writing, communication, research, writing skills
Work EnvironmentContent management systems, collaboration with support and product teamsDocumentation tools, word processors, technical platforms
Common CertificationsContent management certifications, technical writing certificationsCertified Professional Technical Communicator (CPTC), technical writing courses

While both roles involve technical content, the Knowledge Base Content Manager oversees the organization and management of the knowledge base, focusing on accessibility and updates. The Technical Writer primarily creates and edits technical documents. Both roles often collaborate but serve different functions within content development and management.

More about Knowledge Base Content Manager jobs
What cities are hiring for Knowledge Base Content Manager jobs? Cities with the most Knowledge Base Content Manager job openings:
What are the most commonly searched types of Knowledge Base Content jobs? The most popular types of Knowledge Base Content jobs are:
What states have the most Knowledge Base Content Manager jobs? States with the most job openings for Knowledge Base Content Manager jobs include:
What job categories do people searching Knowledge Base Content Manager jobs look for? The top searched job categories for Knowledge Base Content Manager jobs are:
Knowledge Base Content Manager jobs near you
Infographic showing various Knowledge Base Content Manager job openings in the United States as of May 2026, with employment types broken down into 72% Full Time, 26% Part Time, 1% Temporary, and 1% Contract. Highlights an 73% Physical, 3% Hybrid, and 24% Remote job distribution, with an average salary of $80,932 per year, or $38.9 per hour.
Customer Education Technical Content Manager

Customer Education Technical Content Manager

FINBOA Inc

Houston, TX • Remote

$75K - $85K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 14 days ago

Job description

Benefits:
  • IRA with company Matching
  • Bonus based on performance
  • Competitive salary
  • Dental insurance
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Vision insurance
  • Wellness resources

Customer Education Technical Content Manager
Location: This is a remote position, however you must be located in one of these areas: Texas, South Carolina, Pennsylvania, Arkansas, Arizona, Tennessee, Georgia, Florida, New York, North Carolina, Alabama, Illinois
Company: FINBOA
About the Role
FINBOA is looking for a Customer Education Technical Content Manager to own and elevate our client content experience across our knowledge ecosystemprimarily within Zendesk. In this role, youll create clear, engaging, and highly useful content that empowers clients to successfully use our SaaS platform.
Youll blend strong writing, technical understanding, and data-driven thinking to continuously improve how clients learn, engage, and self-serve. If you enjoy turning complex ideas into accessible content and using analytics to make things better, this role is for you.
What Youll Do
Knowledge Base & Content Creation
  • Write and publish 24 Zendesk knowledge base articles per month
  • Maintain and update content to reflect product changes and enhancements
  • Format and structure content using basic HTML
  • Create clear, client-friendly release notes and implementation guides
  • Optimize support responses with helpful content links
  • Promote awareness and usage of knowledge resources internally and externally
Analytics & Optimization
  • Monitor content performance in Zendesk on a weekly basis
  • Deliver monthly performance reports with insights and recommendations
  • Identify gaps, outdated content, and underperforming assets
  • Implement data-driven improvements to increase engagement and usability
Webinars & Video Content
  • Manage end-to-end webinar publishing (uploads, captions, chapters, distribution)
  • Create training videos including storyboarding, scripting, recording, and editing
  • Maintain an organized, up-to-date video content library
Collaboration & Support
  • Partner with Product, Support, and Client teams to identify content needs
  • Ensure consistency in tone, branding, and messaging
  • Support onboarding and client education initiatives
  • Document internal processes and workflows
  • Stay current on content marketing and knowledge management best practices
What You Bring
  • Experience creating clear, client-facing technical or product content
  • Familiarity with Zendesk or similar knowledge base platforms
  • Basic HTML skills for formatting and structuring content
  • Strong organizational and project management abilities
  • Experience with video tools, webinar platforms, or screen recording software
  • Ability to analyze performance data and turn insights into action
  • Excellent written and verbal communication skills
  • High attention to detail and focus on usability
Nice to Have:

  • Experience with Vidyard, Scribe, or similar tools
  • Background in SaaS, technology, or client education
  • Video editing experience
What Success Looks Like
  • You consistently deliver high-quality, user-friendly content
  • You take ownership of and improve the knowledge base ecosystem
  • You use analytics to drive meaningful improvements
  • You make complex topics simple and approachable
  • You collaborate effectively across teams
  • You proactively identify ways to enhance the client experience
Work Environment
  • Primarily computer-based work
  • Regular use of digital collaboration and video conferencing tools
  • Occasional work with visual and video content
Why Join FINBOA?
At FINBOA, we value clarity, collaboration, and continuous improvement. Youll play a key role in shaping how our clients learn and succeeddirectly impacting product adoption and customer experience.