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Knowledge Base Content Manager Jobs (NOW HIRING)

City of New York

Knowledge Base Content Strategist

NY · On-site

$70K - $80K/yr

... knowledge management systems, with a proven ability to structure information for real-time use in ... content for CCC knowledge base, Communication Bulletins and training material based on existing ...

TTEC

Global Knowledge Base Content Specialist III Apply now At Percepta, the Global Knowledge Base ... Support department management as required. Identify process breakdowns by performing root cause ...

Rivian

Lead Knowledge Content Manager & Writer

Irvine, CA · On-site

$92K - $137K/yr

Externally, portions of our Knowledge Base are accessible via our website's Support Center for customer self-service. In this role, you'll support knowledge writing, content management, translation ...

Rivian

Lead Knowledge Content Manager & Writer

Atlanta, GA · On-site

$92K - $137K/yr

Externally, portions of our Knowledge Base are accessible via our website's Support Center for customer self-service. In this role, you'll support knowledge writing, content management, translation ...

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Knowledge Base Content Manager information

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How much do knowledge base content manager jobs pay per hour?

As of Jun 25, 2026, the average hourly pay for knowledge base content manager in the United States is $38.91, according to ZipRecruiter salary data. Most workers in this role earn between $26.20 and $45.19 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Knowledge Base Content Manager, and why are they important?

To thrive as a Knowledge Base Content Manager, you need expertise in content creation, information architecture, and a background in technical writing or communications, often supported by a relevant degree. Familiarity with content management systems (CMS), knowledge management platforms like Zendesk or Confluence, and SEO best practices is typically required. Strong attention to detail, excellent communication, and collaboration skills help ensure content is clear, accurate, and accessible to diverse audiences. These skills are essential for maintaining a reliable knowledge resource that empowers both customers and internal teams to find information efficiently.

How does a Knowledge Base Content Manager typically collaborate with subject matter experts (SMEs) to ensure accuracy and relevance of content?

A Knowledge Base Content Manager works closely with subject matter experts (SMEs) by conducting regular interviews, content reviews, and feedback sessions to gather up-to-date information and insights. This collaboration ensures that all articles and documentation are technically accurate, comprehensive, and aligned with current processes or products. Managers often facilitate review cycles where SMEs validate content before publication and may also organize training sessions to help SMEs contribute effectively. This ongoing partnership is crucial for maintaining a high-quality, reliable knowledge base that meets the needs of both internal teams and customers.

What does a Knowledge Base Content Manager do?

A Knowledge Base Content Manager is responsible for creating, organizing, and maintaining a company's knowledge base, which is a centralized repository of information such as FAQs, guides, and troubleshooting articles. They ensure that content is accurate, up-to-date, and easily accessible to both customers and internal teams. This role often involves collaborating with subject matter experts, analyzing user feedback to identify content gaps, and implementing best practices for knowledge management. Their work helps improve customer support efficiency and empowers users to find answers quickly.

What is the difference between Knowledge Base Content Manager vs Technical Writer?

AspectKnowledge Base Content ManagerTechnical Writer
Primary FocusManaging and organizing knowledge base content, ensuring accuracy and accessibilityCreating, editing, and formatting technical documentation and manuals
SkillsContent management, editing, project coordination, SEO knowledgeTechnical writing, communication, research, writing skills
Work EnvironmentContent management systems, collaboration with support and product teamsDocumentation tools, word processors, technical platforms
Common CertificationsContent management certifications, technical writing certificationsCertified Professional Technical Communicator (CPTC), technical writing courses

While both roles involve technical content, the Knowledge Base Content Manager oversees the organization and management of the knowledge base, focusing on accessibility and updates. The Technical Writer primarily creates and edits technical documents. Both roles often collaborate but serve different functions within content development and management.

More about Knowledge Base Content Manager jobs
What cities are hiring for Knowledge Base Content Manager jobs? Cities with the most Knowledge Base Content Manager job openings:
What are the most commonly searched types of Knowledge Base Content jobs? The most popular types of Knowledge Base Content jobs are:
What states have the most Knowledge Base Content Manager jobs? States with the most job openings for Knowledge Base Content Manager jobs include:
What job categories do people searching Knowledge Base Content Manager jobs look for? The top searched job categories for Knowledge Base Content Manager jobs are:
Knowledge Base Content Manager jobs near you
Infographic showing various Knowledge Base Content Manager job openings in the United States as of June 2026, with employment types broken down into 90% Full Time, 9% Part Time, and 1% Contract. Highlights an 73% Physical, 3% Hybrid, and 24% Remote job distribution, with an average salary of $80,932 per year, or $38.9 per hour.
Knowledge Base Content Strategist

Knowledge Base Content Strategist

City of New York

Queens, NY

Full-time

Medical, Retirement

Posted 11 days ago

City Of New York rating

7.1

Company rating: 7.1 out of 10

Based on 77 frontline employees who took The Breakroom Quiz

498th of 661 rated public administrative organizations

Job description

Job Description

The NYCHA Call Center is seeking a Knowledge Base Content Strategist to own and elevate the content experience that powers service for New York City public housing residents. This role leads the end-to-end strategy, design, and governance of a centralized knowledge base used daily by 100+ customer service representatives and internal stakeholders.
The selected candidate will transform complex housing policies and procedures into clear, task-oriented, plain-language content that enables faster, more accurate, and more empathetic service. Your work will directly impact service quality, consistency, and the resident experience across every call.
The ideal candidate brings a strong background in content design, usability, and knowledge management systems, with a proven ability to structure information for real-time use in high-volume service environments. You are both strategic and hands-on and able to define content standards while actively writing, editing, and optimizing content based on user needs and performance data.
This role reports directly to the Director and partners closely with operations, policy, and business teams to ensure content is accurate, current, and aligned with service goals.
Examples of typical tasks include but are not limited to the following:
- Oversee knowledge base creation, including strategy, standards, design, development, and maintenance process.
- Write, edit, and publish content for CCC knowledge base, Communication Bulletins and training material based on existing source material for Section 8 and Public housing.
- Work with internal business units and support teams to ensure that content is accurate, consistent, functional, user-friendly, and efficiently maintained.
- Create a plan to evaluate content's effectiveness using reporting and feedback. Plan, coordinate, and implement updates as needed.
- Create, maintain, document, and train on content strategy, standards, and procedures.
Additional Information
1. NYCHA employees applying for promotional, title or level change opportunities must have served a period of one year at current location and in current title and level (if applicable).
2. NYCHA residents are encouraged to apply.
NYCHA provides benefits that include a choice of medical coverage plans, deferred compensation plans and a defined pension benefit plan as a member of the New York City Employees' Retirement System (NYCERS).
Please read this posting carefully to make certain you meet the minimum qualification requirements before applying to this position.
COMMUNITY COORDINATOR - 56058

Qualifications

1. A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
2. High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
3. Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

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