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Knowledge Base Content Manager Jobs (NOW HIRING)

People Technology And Processes

NY · On-site

Knowledge Content Mgr/ Javascript Programmer Location: Doral, FL Clearance Level: TS/SCI Responsibilities (including, but not limited): * Transforming web portal services to comprehensively leverage ...

Esri

Web Content Coordinator

Redlands, CA · On-site

Edit and maintain technical support knowledge base content, ensuring accuracy, clarity, consistency ... Manage multiple projects, priorities, and deadlines while adapting to changing business needs

proGroupX

Content Manager

Long Beach, CA · Remote

Highly computer literate and advanced knowledge of HTML. * Proficiency with popular content management systems. * Experience with social media management. Additional Information REMOTE OK

Esri

Web Content Coordinator

Redlands, CA · On-site

$70K - $93K/yr

Edit and maintain technical support knowledge base content, ensuring accuracy, clarity, consistency ... Manage multiple projects, priorities, and deadlines while adapting to changing business needs

GTA

Digital Content Manager

Tamuning, GU · On-site

Support the Digital Marketing Manager in developing, refining, and maintaining website content, blog posts, and knowledge base resources to ensure accuracy, consistency, and engagement. * Optimize ...

GTA Teleguam

Digital Content Manager

GU · On-site

Support the Digital Marketing Manager in developing, refining, and maintaining website content, blog posts, and knowledge base resources to ensure accuracy, consistency, and engagement. * Optimize ...

NantHealth, Inc.

$47K - $66K/yr

Clinical Knowledge Base Manager | Remote | NantHealth Posted Tuesday, September 8, 2026 at 4:00 AM ... Reviews Library content and collaborates with colleagues to identify conflicts and problems within ...

Nashville Public Radio

Content Manager

Boca Raton, FL · On-site

Content Manager -- Luxury Skincare | Embassy of Beauty Full-time · Office-based · Boca Raton, FL ... Genuinely passionate about skincare -- ingredient and treatment knowledge is a real advantage

API, LLC

AI Knowledge Base Coordinator

West Lake Hills, TX · On-site

$17 - $22/hr

You have experience in Knowledge Management, Content Strategy, or Operations. You love creating order out of chaos and building processes that stay fixed. * Non-Technical but Tech-Savvy: You don't ...

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How much do knowledge base content manager jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for knowledge base content manager in the United States is $38.91, according to ZipRecruiter salary data. Most workers in this role earn between $26.20 and $45.19 per hour, depending on experience, location, and employer.

What does a Knowledge Base Content Manager do?

A Knowledge Base Content Manager is responsible for creating, organizing, and maintaining a company's knowledge base, which is a centralized repository of information such as FAQs, guides, and troubleshooting articles. They ensure that content is accurate, up-to-date, and easily accessible to both customers and internal teams. This role often involves collaborating with subject matter experts, analyzing user feedback to identify content gaps, and implementing best practices for knowledge management. Their work helps improve customer support efficiency and empowers users to find answers quickly.

What are the key skills and qualifications needed to thrive as a Knowledge Base Content Manager?

To thrive as a Knowledge Base Content Manager, you need expertise in content creation, information architecture, and a background in technical writing or communications, often supported by a relevant degree. Familiarity with content management systems (CMS), knowledge management platforms like Zendesk or Confluence, and SEO best practices is typically required. Strong attention to detail, excellent communication, and collaboration skills help ensure content is clear, accurate, and accessible to diverse audiences. These skills are essential for maintaining a reliable knowledge resource that empowers both customers and internal teams to find information efficiently.

How does a Knowledge Base Content Manager typically collaborate with subject matter experts (SMEs) to ensure accuracy and relevance of content?

A Knowledge Base Content Manager works closely with subject matter experts (SMEs) by conducting regular interviews, content reviews, and feedback sessions to gather up-to-date information and insights. This collaboration ensures that all articles and documentation are technically accurate, comprehensive, and aligned with current processes or products. Managers often facilitate review cycles where SMEs validate content before publication and may also organize training sessions to help SMEs contribute effectively. This ongoing partnership is crucial for maintaining a high-quality, reliable knowledge base that meets the needs of both internal teams and customers.

What is the difference between Knowledge Base Content Manager vs Technical Writer?

AspectKnowledge Base Content ManagerTechnical Writer
Primary FocusManaging and organizing knowledge base content, ensuring accuracy and accessibilityCreating, editing, and formatting technical documentation and manuals
SkillsContent management, editing, project coordination, SEO knowledgeTechnical writing, communication, research, writing skills
Work EnvironmentContent management systems, collaboration with support and product teamsDocumentation tools, word processors, technical platforms
Common CertificationsContent management certifications, technical writing certificationsCertified Professional Technical Communicator (CPTC), technical writing courses

While both roles involve technical content, the Knowledge Base Content Manager oversees the organization and management of the knowledge base, focusing on accessibility and updates. The Technical Writer primarily creates and edits technical documents. Both roles often collaborate but serve different functions within content development and management.

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Knowledge Base Content Manager jobs near you
Infographic showing various Knowledge Base Content Manager job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 79% Full Time, 18% Part Time, and 2% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $80,932 per year, or $38.9 per hour.

Knowledge Base Content Writer (Content Developer)

Austin, TX • On-site

Aquent
Recruiting and Staffing Services • 5 - 10K employees
Learn more about Aquentexternal

$21.73 - $24.14/hr

Temporary

Medical, Dental, Vision, Retirement

Posted 13 days ago

Job description

Placement Type:
Temporary
Salary:
$21.73-24.14 Hourly
W2, weekly pay, benefits, 401k w/ match
Start Date:
ASAP
Join a globally recognized leader dedicated to delivering exceptional customer experiences and fostering an inclusive, innovative work environment. This organization thrives on diverse perspectives, recognizing that every detail contributes to engaging, delighting, and inspiring customers. As a vital partner with Aquent, you will play a pivotal role in shaping the very foundation of their customer support operations, directly impacting the quality and efficiency of their global customer interactions. You won't just be writing; you'll be a critical architect of knowledge, directly contributing to the seamless flow of information that enables world-class customer service, empowering customer care specialists with accurate, clear, and up-to-date information.
About the Role
In this dynamic role, you will be instrumental in empowering customer care specialists, ensuring they have the precise, clear, and current information needed to deliver exceptional support. You will be at the forefront of knowledge management, directly influencing customer satisfaction and supporting the continued growth and success of the business by providing the resources that enable efficient issue resolution. Your expertise will bridge the gap between complex information and actionable insights, making a tangible difference in every customer interaction globally.
What You'll Do
  • Create, update, and maintain comprehensive customer care procedures and content within internal knowledge bases and documentation tools.
  • Collaborate with project teams to assess impacts on existing procedures, identify content gaps, and develop new documentation for upcoming initiatives.
  • Ensure all content is accurate, clear, consistent with style guidelines, and free from duplication or conflicting information.
  • Partner with various stakeholders and learning teams to ensure content is readily available for training and project launch dates.
  • Manage the end-to-end content lifecycle, from writing and editing to publishing, across multiple projects and business update requests simultaneously.
  • Act autonomously to prioritize deliverables in a fast-paced environment, consistently meeting deadlines.
  • Contribute to the development of content for various customer care support tools.

What You'll Bring
Must-Have Qualifications
  • Proven experience in content development or knowledge base writing.
  • Exceptional analytical and problem-solving abilities, with a keen eye for detail.
  • Ability to thrive in a fast-paced, deadline-driven work environment.
  • Superb verbal and written communication skills, ensuring absolute clarity for all recipients.
  • Experience working effectively within a global business environment, engaging with international stakeholders.
  • Highly adept at managing large volumes of information, discerning its relevance, and applying it effectively to projects.
  • Demonstrated ability to navigate and resolve ambiguity by leveraging a self-developed network of cross-functional individuals.
  • Experience collaborating with global and virtual teams.
  • Adaptability to evolving technologies, processes, and environments.
  • Extensive success working with cross-functional leaders.
  • Ability to work efficiently under pressure and manage numerous projects concurrently.
  • Strict adherence to company policy regarding confidential materials.

Nice-to-Have Qualifications
  • Project management experience.
  • Experience in corporate communications.

About Aquent Talent:
Aquent Talent connects the best talent in marketing, creative, and design with the world's biggest brands.
Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits!
Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We're about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.
#LI-DNI
Client Description
Our client is a global leader in consumer technology, renowned for redefining the intersection of hardware, software, and services. Known for their uncompromising commitment to world-class design and user experience, they create products that have become essential to daily life. You will be joining a team that values craftsmanship and simplicity, working on high-impact projects that reach hundreds of millions of people worldwide.
Other Requirements
#LI-DNI

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