The NYCHA Call Center is seeking a Knowledge Base Content Strategist to own and elevate the content experience that powers service for New York City public housing residents. This role leads the end ...
The NYCHA Call Center is seeking a Knowledge Base Content Strategist to own and elevate the content experience that powers service for New York City public housing residents. This role leads the end ...
Knowledge Base Content Strategist
NY · On-site
$70K - $80K/yr
Company Description The NYCHA Call Center is seeking a Knowledge Base Content Strategist to own and elevate the content experience that powers service for New York City public housing residents. This ...
Knowledge Base Content Strategist
NY · On-site
$70K - $80K/yr
Company Description The NYCHA Call Center is seeking a Knowledge Base Content Strategist to own and elevate the content experience that powers service for New York City public housing residents. This ...
The NYCHA Call Center is seeking a Knowledge Base Content Strategist to own and elevate the content experience that powers service for New York City public housing residents. This role leads the end ...
The NYCHA Call Center is seeking a Knowledge Base Content Strategist to own and elevate the content experience that powers service for New York City public housing residents. This role leads the end ...
Global Knowledge Base Content Specialist III Apply now At Percepta, the Global Knowledge Base Content Specialist III is responsible for the training and certification of all content specialists ...
Global Knowledge Base Content Specialist III Apply now At Percepta, the Global Knowledge Base Content Specialist III is responsible for the training and certification of all content specialists ...
Lead Knowledge Content Manager & Writer
Palo Alto, CA · On-site
$92K - $137K/yr
Internally, our Knowledge Base is a rapidly expanding reference tool used by Rivian's customer ... accommodations to assist you in the search and application process, please email us at ...
Lead Knowledge Content Manager & Writer
Palo Alto, CA · On-site
$92K - $137K/yr
Internally, our Knowledge Base is a rapidly expanding reference tool used by Rivian's customer ... accommodations to assist you in the search and application process, please email us at ...
Lead Knowledge Content Manager & Writer
Atlanta, GA · On-site
$92K - $137K/yr
Internally, our Knowledge Base is a rapidly expanding reference tool used by Rivian's customer ... accommodations to assist you in the search and application process, please email us at ...
Lead Knowledge Content Manager & Writer
Atlanta, GA · On-site
$92K - $137K/yr
Internally, our Knowledge Base is a rapidly expanding reference tool used by Rivian's customer ... accommodations to assist you in the search and application process, please email us at ...
Lead Knowledge Content Manager & Writer
Irvine, CA · On-site
$92K - $137K/yr
Internally, our Knowledge Base is a rapidly expanding reference tool used by Rivian's customer ... accommodations to assist you in the search and application process, please email us at ...
Lead Knowledge Content Manager & Writer
Irvine, CA · On-site
$92K - $137K/yr
Internally, our Knowledge Base is a rapidly expanding reference tool used by Rivian's customer ... accommodations to assist you in the search and application process, please email us at ...
Lead Knowledge Content Manager & Writer
Palo Alto, CA · On-site
$92K - $137K/yr
Internally, our Knowledge Base is a rapidly expanding reference tool used by Rivian's customer ... accommodations to assist you in the search and application process, please email us at ...
Lead Knowledge Content Manager & Writer
Palo Alto, CA · On-site
$92K - $137K/yr
Internally, our Knowledge Base is a rapidly expanding reference tool used by Rivian's customer ... accommodations to assist you in the search and application process, please email us at ...
This role builds and maintains Standard Operating Procedures, job aids, and knowledge-base content; owns the LMS and documentation lifecycle; and ensures every operational team has current, role ...
This role builds and maintains Standard Operating Procedures, job aids, and knowledge-base content; owns the LMS and documentation lifecycle; and ensures every operational team has current, role ...
Knowledge Base Coordinator
Queens, NY · On-site
$55K - $75K/yr
Director, Information Systems Summary The Knowledge Base Coordinator is responsible for managing ... Work with Training Department to assist with delivering content for instructional materials ...
Knowledge Base Coordinator
Queens, NY · On-site
$55K - $75K/yr
Director, Information Systems Summary The Knowledge Base Coordinator is responsible for managing ... Work with Training Department to assist with delivering content for instructional materials ...
Director, Information Systems Summary The Knowledge Base Coordinator is responsible for managing ... Work with Training Department to assist with delivering content for instructional materials ...
Director, Information Systems Summary The Knowledge Base Coordinator is responsible for managing ... Work with Training Department to assist with delivering content for instructional materials ...
This role builds and maintains Standard Operating Procedures, job aids, and knowledge-base content; owns the LMS and documentation lifecycle; and ensures every operational team has current, role ...
Quick apply
This role builds and maintains Standard Operating Procedures, job aids, and knowledge-base content; owns the LMS and documentation lifecycle; and ensures every operational team has current, role ...
Director, Information Systems Summary The Knowledge Base Coordinator is responsible for managing ... Work with Training Department to assist with delivering content for instructional materials ...
Director, Information Systems Summary The Knowledge Base Coordinator is responsible for managing ... Work with Training Department to assist with delivering content for instructional materials ...
... knowledge base content, including working on task-oriented administration details Propose plans and gain agreement with product owners, knowledge base managers and others Create and maintain a ...
... knowledge base content, including working on task-oriented administration details Propose plans and gain agreement with product owners, knowledge base managers and others Create and maintain a ...
This role builds and maintains Standard Operating Procedures, job aids, and knowledge-base content; owns the LMS and documentation lifecycle; and ensures every operational team has current, role ...
This role builds and maintains Standard Operating Procedures, job aids, and knowledge-base content; owns the LMS and documentation lifecycle; and ensures every operational team has current, role ...
Knowledge Base Analyst II
Englewood, CO · On-site
$63K - $90K/yr
Write and structure knowledge base content using GPT best practices-including Markdown, key-value pairs, atomic writing, and semantic chunking-to ensure seamless ingestion by AI chatbots * Analyze ...
Knowledge Base Analyst II
Englewood, CO · On-site
$63K - $90K/yr
Write and structure knowledge base content using GPT best practices-including Markdown, key-value pairs, atomic writing, and semantic chunking-to ensure seamless ingestion by AI chatbots * Analyze ...
Knowledge Base Analyst II
$63K - $90K/yr
Write and structure knowledge base content using GPT best practices--including Markdown, key-value pairs, atomic writing, and semantic chunking--to ensure seamless ingestion by AI chatbots * Analyze ...
Knowledge Base Analyst II
$63K - $90K/yr
Write and structure knowledge base content using GPT best practices--including Markdown, key-value pairs, atomic writing, and semantic chunking--to ensure seamless ingestion by AI chatbots * Analyze ...
Technical Writer I
Irvine, CA · On-site
... Knowledge Base content. • Experience testing, validating, or reviewing chatbot, AI assistant, or self-service support responses. • Familiarity with software release cycles or Agile/Scrum ...
Technical Writer I
Irvine, CA · On-site
... Knowledge Base content. • Experience testing, validating, or reviewing chatbot, AI assistant, or self-service support responses. • Familiarity with software release cycles or Agile/Scrum ...
About the team/role As the Staff Knowledge Base Specialist, you will be a senior contributor to the ... You will design content that is clear and actionable for human agents while simultaneously being ...
About the team/role As the Staff Knowledge Base Specialist, you will be a senior contributor to the ... You will design content that is clear and actionable for human agents while simultaneously being ...
Technical Writer I
Irvine, CA · On-site
Experience maintaining Knowledge Base content. * Experience testing, validating, or reviewing chatbot, AI assistant, or self-service support responses. * Familiarity with software release cycles or ...
Technical Writer I
Irvine, CA · On-site
Experience maintaining Knowledge Base content. * Experience testing, validating, or reviewing chatbot, AI assistant, or self-service support responses. * Familiarity with software release cycles or ...
Assistant Knowledge Base Content information
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Full-time
Medical, Retirement
Posted 11 days ago
City Of New York rating
7.1
Based on 77 frontline employees who took The Breakroom Quiz
498th of 661 rated public administrative organizations
Job description
Job Description
The NYCHA Call Center is seeking a Knowledge Base Content Strategist to own and elevate the content experience that powers service for New York City public housing residents. This role leads the end-to-end strategy, design, and governance of a centralized knowledge base used daily by 100+ customer service representatives and internal stakeholders.
The selected candidate will transform complex housing policies and procedures into clear, task-oriented, plain-language content that enables faster, more accurate, and more empathetic service. Your work will directly impact service quality, consistency, and the resident experience across every call.
The ideal candidate brings a strong background in content design, usability, and knowledge management systems, with a proven ability to structure information for real-time use in high-volume service environments. You are both strategic and hands-on and able to define content standards while actively writing, editing, and optimizing content based on user needs and performance data.
This role reports directly to the Director and partners closely with operations, policy, and business teams to ensure content is accurate, current, and aligned with service goals.
Examples of typical tasks include but are not limited to the following:
- Oversee knowledge base creation, including strategy, standards, design, development, and maintenance process.
- Write, edit, and publish content for CCC knowledge base, Communication Bulletins and training material based on existing source material for Section 8 and Public housing.
- Work with internal business units and support teams to ensure that content is accurate, consistent, functional, user-friendly, and efficiently maintained.
- Create a plan to evaluate content's effectiveness using reporting and feedback. Plan, coordinate, and implement updates as needed.
- Create, maintain, document, and train on content strategy, standards, and procedures.
Additional Information
1. NYCHA employees applying for promotional, title or level change opportunities must have served a period of one year at current location and in current title and level (if applicable).
2. NYCHA residents are encouraged to apply.
NYCHA provides benefits that include a choice of medical coverage plans, deferred compensation plans and a defined pension benefit plan as a member of the New York City Employees' Retirement System (NYCERS).
Please read this posting carefully to make certain you meet the minimum qualification requirements before applying to this position.
COMMUNITY COORDINATOR - 56058
Qualifications
1. A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
2. High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
3. Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.
Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
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About City of New York
Sourced by ZipRecruiter
Industry
Public administration
Company size
10,000+ Employees
Headquarters location
New York, NY, US
Year founded
1971