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Entry Level Knowledge Base Content Jobs (NOW HIRING)

City of New York

Knowledge Base Content Strategist

NY · On-site

$70K - $80K/yr

Company Description The NYCHA Call Center is seeking a Knowledge Base Content Strategist to own and elevate the content experience that powers service for New York City public housing residents. This ...

EchoStar

Knowledge Base Analyst II

Englewood, CO · On-site

$63K - $90K/yr

Write and structure knowledge base content using GPT best practices-including Markdown, key-value pairs, atomic writing, and semantic chunking-to ensure seamless ingestion by AI chatbots * Analyze ...

EchoStar

Knowledge Base Analyst II

Englewood, CO

$63K - $90K/yr

Write and structure knowledge base content using GPT best practices--including Markdown, key-value pairs, atomic writing, and semantic chunking--to ensure seamless ingestion by AI chatbots * Analyze ...

DataBank

Knowledge & Training Specialist

Dallas, TX · On-site

Structure knowledge base content for dual use: internal engineer reference and future AI chatbot consumption * Conduct regular reviews of KB articles for accuracy, relevance, and completeness

EBizCharge

Technical Writer I

Irvine, CA · On-site

Responsibilities : • Create and maintain internal and external documentation for multiple audiences, including user guides, Knowledge Base articles, release notes, troubleshooting content, and ...

EBizCharge

Technical Writer I

Irvine, CA · On-site

Maintain and improve Knowledge Base content to ensure information is accurate, consistent, easy to find, and aligned with product changes. * Test and verify the AI chatbot feature to help ensure it ...

API, LLC

AI Knowledge Base Coordinator

West Lake Hills, TX

$17 - $22/hr

You have experience in Knowledge Management, Content Strategy, or Operations. You love creating order out of chaos and building processes that stay fixed. * Non-Technical but Tech-Savvy: You don't ...

AAC

Technical Writer

Vienna, VA

Develops high-quality technical documentation, SOPs, user guides, training materials, and knowledge base content to support IT operations. This role ensures complex technical information is clearly ...

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Entry Level Knowledge Base Content information

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How much do entry level knowledge base content jobs pay per hour?

As of Jun 25, 2026, the average hourly pay for entry level knowledge base content in the United States is $27.45, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $34.38 per hour, depending on experience, location, and employer.

What is the difference between Entry Level Knowledge Base Content vs Technical Writer?

AspectEntry Level Knowledge Base ContentTechnical Writer
CredentialsBasic writing skills, familiarity with knowledge management toolsOften requires technical writing certifications or related degrees
Work EnvironmentTypically within support, customer service, or IT teamsWorks across departments, including engineering and product teams
Industry UsageCommon in tech, software, and service industriesUsed across tech, manufacturing, and scientific fields
Search & Comparison IntentFocuses on creating and maintaining user-friendly knowledge basesInvolves detailed technical documentation and manuals

Entry Level Knowledge Base Content specialists primarily create user-friendly support articles, while Technical Writers produce detailed technical documentation. Both roles require strong writing skills, but Technical Writers often need specialized technical knowledge and certifications. The former is more customer support-oriented, whereas the latter supports product development and engineering teams.

More about Entry Level Knowledge Base Content jobs
What are the most commonly searched types of Knowledge Base Content jobs? The most popular types of Knowledge Base Content jobs are:
What job categories do people searching Entry Level Knowledge Base Content jobs look for? The top searched job categories for Entry Level Knowledge Base Content jobs are:
Entry Level Knowledge Base Content jobs near you
Infographic showing various Entry Level Knowledge Base Content job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 78% Full Time, and 21% Part Time. Highlights an 73% Physical, 3% Hybrid, and 24% Remote job distribution, with an average salary of $57,089 per year, or $27.4 per hour.
Knowledge Base Content Strategist

Knowledge Base Content Strategist

City of New York

Queens, NY

Full-time

Medical, Retirement

Posted 11 days ago

City Of New York rating

7.1

Company rating: 7.1 out of 10

Based on 77 frontline employees who took The Breakroom Quiz

498th of 661 rated public administrative organizations

Job description

Job Description

The NYCHA Call Center is seeking a Knowledge Base Content Strategist to own and elevate the content experience that powers service for New York City public housing residents. This role leads the end-to-end strategy, design, and governance of a centralized knowledge base used daily by 100+ customer service representatives and internal stakeholders.
The selected candidate will transform complex housing policies and procedures into clear, task-oriented, plain-language content that enables faster, more accurate, and more empathetic service. Your work will directly impact service quality, consistency, and the resident experience across every call.
The ideal candidate brings a strong background in content design, usability, and knowledge management systems, with a proven ability to structure information for real-time use in high-volume service environments. You are both strategic and hands-on and able to define content standards while actively writing, editing, and optimizing content based on user needs and performance data.
This role reports directly to the Director and partners closely with operations, policy, and business teams to ensure content is accurate, current, and aligned with service goals.
Examples of typical tasks include but are not limited to the following:
- Oversee knowledge base creation, including strategy, standards, design, development, and maintenance process.
- Write, edit, and publish content for CCC knowledge base, Communication Bulletins and training material based on existing source material for Section 8 and Public housing.
- Work with internal business units and support teams to ensure that content is accurate, consistent, functional, user-friendly, and efficiently maintained.
- Create a plan to evaluate content's effectiveness using reporting and feedback. Plan, coordinate, and implement updates as needed.
- Create, maintain, document, and train on content strategy, standards, and procedures.
Additional Information
1. NYCHA employees applying for promotional, title or level change opportunities must have served a period of one year at current location and in current title and level (if applicable).
2. NYCHA residents are encouraged to apply.
NYCHA provides benefits that include a choice of medical coverage plans, deferred compensation plans and a defined pension benefit plan as a member of the New York City Employees' Retirement System (NYCERS).
Please read this posting carefully to make certain you meet the minimum qualification requirements before applying to this position.
COMMUNITY COORDINATOR - 56058

Qualifications

1. A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
2. High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
3. Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

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