... knowledge base content (Markdown files, WRONG/RIGHT examples) - Run test suites to verify fixes and catch regressions - Maintain and expand the knowledge base as our program evolves This is NOT a ...
... knowledge base content (Markdown files, WRONG/RIGHT examples) - Run test suites to verify fixes and catch regressions - Maintain and expand the knowledge base as our program evolves This is NOT a ...
Writing, publishing, and maintaining high-quality content within the support knowledge base including internal and public facing articles. * Communicate complex technical details to audiences of ...
Writing, publishing, and maintaining high-quality content within the support knowledge base including internal and public facing articles. * Communicate complex technical details to audiences of ...
Technical Writer
Hoboken, NJ · On-site
Writing, publishing, and maintaining high-quality content within the support knowledge base including internal and public facing articles. * Communicate complex technical details to audiences of ...
Technical Writer
Hoboken, NJ · On-site
Writing, publishing, and maintaining high-quality content within the support knowledge base including internal and public facing articles. * Communicate complex technical details to audiences of ...
Job Title: IT Business Systems Analyst - Knowledge Base Migration Specialist Job Location: Juno ... Execute migration tasks from current platform to Confluence Cloud, ensuring content integrity and ...
New
Job Title: IT Business Systems Analyst - Knowledge Base Migration Specialist Job Location: Juno ... Execute migration tasks from current platform to Confluence Cloud, ensuring content integrity and ...
New
Reinforce training effectiveness by aligning knowledge base content, quality feedback, and observed performance trends with training objectives Quality Assurance Execution: Conduct structured quality ...
Reinforce training effectiveness by aligning knowledge base content, quality feedback, and observed performance trends with training objectives Quality Assurance Execution: Conduct structured quality ...
Technical Writer I
Chicago, IL · On-site
$55K - $60K/yr
Experience contributing to knowledge base or documentation platforms Responsibilities: * Aid in the development, maintenance, and publication of technical documentation and knowledge base content
Technical Writer I
Chicago, IL · On-site
$55K - $60K/yr
Experience contributing to knowledge base or documentation platforms Responsibilities: * Aid in the development, maintenance, and publication of technical documentation and knowledge base content
Technical Writer 1
Birmingham, AL · On-site
Write, edit, and review technical documentation, user guides, and knowledge base content for internal software applications and analytics dashboards. * Content Management: Maintain and update ...
Quick apply
Technical Writer 1
Birmingham, AL · On-site
Write, edit, and review technical documentation, user guides, and knowledge base content for internal software applications and analytics dashboards. * Content Management: Maintain and update ...
Customer Service Specialist (Ecommerce) (Remote)
San Francisco, CA · Remote
$20 - $26.50/hr
Create and refine response templates and knowledge base content * Train and improve AI responses to match brand voice * Monitor performance and suggest improvements to reduce support volume ...
Customer Service Specialist (Ecommerce) (Remote)
San Francisco, CA · Remote
$20 - $26.50/hr
Create and refine response templates and knowledge base content * Train and improve AI responses to match brand voice * Monitor performance and suggest improvements to reduce support volume ...
Govern the knowledge base content strategy including employee-facing knowledge articles, FAQ design, and self-service content for Oracle Cloud navigation, scheduling profile inquiries, payroll ...
Quick apply
Govern the knowledge base content strategy including employee-facing knowledge articles, FAQ design, and self-service content for Oracle Cloud navigation, scheduling profile inquiries, payroll ...
Technical Writer I
Chicago, IL · On-site
$55K - $60K/yr
Experience contributing to knowledge base or documentation platforms Responsibilities: * Aid in the development, maintenance, and publication of technical documentation and knowledge base content
Technical Writer I
Chicago, IL · On-site
$55K - $60K/yr
Experience contributing to knowledge base or documentation platforms Responsibilities: * Aid in the development, maintenance, and publication of technical documentation and knowledge base content
Clinical Pharmacist
Carmel, IN · On-site
$112K - $134K/yr
The role will require researching source pharmaceutical information, making detailed observations, analyzing source content and interpreting results for possible inclusion within knowledge base ...
Clinical Pharmacist
Carmel, IN · On-site
$112K - $134K/yr
The role will require researching source pharmaceutical information, making detailed observations, analyzing source content and interpreting results for possible inclusion within knowledge base ...
Clinical Pharmacist
$112K - $134K/yr
The role will require researching source pharmaceutical information, making detailed observations, analyzing source content and interpreting results for possible inclusion within knowledge base ...
Clinical Pharmacist
$112K - $134K/yr
The role will require researching source pharmaceutical information, making detailed observations, analyzing source content and interpreting results for possible inclusion within knowledge base ...
Clinical Pharmacist
Carmel, IN · On-site
$112K - $134K/yr
The role will require researching source pharmaceutical information, making detailed observations, analyzing source content and interpreting results for possible inclusion within knowledge base ...
Clinical Pharmacist
Carmel, IN · On-site
$112K - $134K/yr
The role will require researching source pharmaceutical information, making detailed observations, analyzing source content and interpreting results for possible inclusion within knowledge base ...
Customer Service Specialist (Ecommerce) (Remote)
San Francisco, CA · On-site +1
$20 - $26.25/hr
Create and refine response templates and knowledge base content * Train and improve AI responses to match brand voice * Monitor performance and suggest improvements to reduce support volume ...
Customer Service Specialist (Ecommerce) (Remote)
San Francisco, CA · On-site +1
$20 - $26.25/hr
Create and refine response templates and knowledge base content * Train and improve AI responses to match brand voice * Monitor performance and suggest improvements to reduce support volume ...
Clinical Pharmacist
Carmel, IN · On-site
$112K - $134K/yr
The role will require researching source pharmaceutical information, making detailed observations, analyzing source content and interpreting results for possible inclusion within knowledge base ...
Clinical Pharmacist
Carmel, IN · On-site
$112K - $134K/yr
The role will require researching source pharmaceutical information, making detailed observations, analyzing source content and interpreting results for possible inclusion within knowledge base ...
Clinical Pharmacist
Indianapolis, IN · On-site
$113K - $135K/yr
The role will require researching source pharmaceutical information, making detailed observations, analyzing source content and interpreting results for possible inclusion within knowledge base ...
Clinical Pharmacist
Indianapolis, IN · On-site
$113K - $135K/yr
The role will require researching source pharmaceutical information, making detailed observations, analyzing source content and interpreting results for possible inclusion within knowledge base ...
Clinical Pharmacist
Carmel, IN · On-site
$112K - $134K/yr
The role will require researching source pharmaceutical information, making detailed observations, analyzing source content and interpreting results for possible inclusion within knowledge base ...
Clinical Pharmacist
Carmel, IN · On-site
$112K - $134K/yr
The role will require researching source pharmaceutical information, making detailed observations, analyzing source content and interpreting results for possible inclusion within knowledge base ...
Training and Coaching Specialist
Raritan, NJ · On-site
Support the knowledge base content lifecycle, including creating, reviewing, publishing, localizing, archiving, and retiring articles while enforcing version control and audit trail requirements
Training and Coaching Specialist
Raritan, NJ · On-site
Support the knowledge base content lifecycle, including creating, reviewing, publishing, localizing, archiving, and retiring articles while enforcing version control and audit trail requirements
Customer Service Specialist (Ecommerce) (Remote)
San Francisco, CA · Remote
$20 - $26.25/hr
Create and refine response templates and knowledge base content * Train and improve AI responses to match brand voice * Monitor performance and suggest improvements to reduce support volume ...
Customer Service Specialist (Ecommerce) (Remote)
San Francisco, CA · Remote
$20 - $26.25/hr
Create and refine response templates and knowledge base content * Train and improve AI responses to match brand voice * Monitor performance and suggest improvements to reduce support volume ...
Customer Service Specialist (Ecommerce) (Remote)
$17.50 - $23/hr
Create and refine response templates and knowledge base content * Train and improve AI responses to match brand voice * Monitor performance and suggest improvements to reduce support volume ...
Customer Service Specialist (Ecommerce) (Remote)
$17.50 - $23/hr
Create and refine response templates and knowledge base content * Train and improve AI responses to match brand voice * Monitor performance and suggest improvements to reduce support volume ...
Entry Level Knowledge Base Content information
See salary details
$11.54 - $13.99
7% of jobs
$13.99 - $16.43
5% of jobs
$16.43 - $18.88
6% of jobs
$20 is the 25th percentile. Wages below this are outliers.
$18.88 - $21.33
13% of jobs
$21.33 - $23.78
3% of jobs
$23.78 - $26.22
6% of jobs
The median wage is $28.18 / hr.
$26.22 - $28.67
11% of jobs
$28.67 - $31.12
4% of jobs
$31.12 - $33.57
16% of jobs
$33.93 is the 75th percentile. Wages above this are outliers.
$33.57 - $36.01
18% of jobs
$36.01 - $38.46
10% of jobs
$11
$27
$38
How much do entry level knowledge base content jobs pay per hour?
As of Jun 25, 2026, the average hourly pay for entry level knowledge base content in the United States is $27.45, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $34.38 per hour, depending on experience, location, and employer.
What is the difference between Entry Level Knowledge Base Content vs Technical Writer?
| Aspect | Entry Level Knowledge Base Content | Technical Writer |
|---|---|---|
| Credentials | Basic writing skills, familiarity with knowledge management tools | Often requires technical writing certifications or related degrees |
| Work Environment | Typically within support, customer service, or IT teams | Works across departments, including engineering and product teams |
| Industry Usage | Common in tech, software, and service industries | Used across tech, manufacturing, and scientific fields |
| Search & Comparison Intent | Focuses on creating and maintaining user-friendly knowledge bases | Involves detailed technical documentation and manuals |
Entry Level Knowledge Base Content specialists primarily create user-friendly support articles, while Technical Writers produce detailed technical documentation. Both roles require strong writing skills, but Technical Writers often need specialized technical knowledge and certifications. The former is more customer support-oriented, whereas the latter supports product development and engineering teams.
More about Entry Level Knowledge Base Content jobs
What are the most commonly searched types of Knowledge Base Content jobs? The most popular types of Knowledge Base Content jobs are:
What job categories do people searching Entry Level Knowledge Base Content jobs look for? The top searched job categories for Entry Level Knowledge Base Content jobs are:
Full-time
Posted 17 days ago
Job description
We run an AI-powered SMS bot and an AI-graded call training system for a private school
network. Both systems have extensive test suites (400+ test files) and a RAG-based knowledge
base that drives bot behavior
We need someone to own the full quality cycle:
- Review production conversations to find bad bot responses
- Create test files (JSON) that reproduce the issue
- Fix the knowledge base content (Markdown files, WRONG/RIGHT examples)
- Run test suites to verify fixes and catch regressions
- Maintain and expand the knowledge base as our program evolves
This is NOT a software engineering role. The infrastructure is built. You're operating it - editing
JSON, writing Markdown, running CLI scripts, reading test reports.
What You'll Work With
- JSON test files (you'll write and edit these daily)
- Markdown knowledge base documents
- Terminal commands (copy-paste and run scripts)
- Git (commit, push, basic branching)
- VS Code or similar editor
Requirements
- Native-level English fluency (non-negotiable). You'll be writing realistic SMS conversations
between parents and our school. The language has to sound like a real person texting, not a
corporate chatbot. You'll also be writing precise pass/fail evaluation criteria.
- Comfortable editing JSON and Markdown in an IDE
- Can run commands in a terminal without hand-holding
- Extreme attention to detail
- Ability to learn a complex domain quickly (education, state government programs, etc)
Nice-to-Haves
- Experience writing test cases or QA documentation
- Experience with chatbot QA, conversational AI testing, or LLM evaluation
Hours & Ramp-Up
- 30 hrs/week to start, ramping up as needed. US time zones required.
- The first 1-2 weeks will be focused on learning our domain - how our school works, how the
state voucher program works, compliance rules, etc. We have extensive internal documentation.
network. Both systems have extensive test suites (400+ test files) and a RAG-based knowledge
base that drives bot behavior
We need someone to own the full quality cycle:
- Review production conversations to find bad bot responses
- Create test files (JSON) that reproduce the issue
- Fix the knowledge base content (Markdown files, WRONG/RIGHT examples)
- Run test suites to verify fixes and catch regressions
- Maintain and expand the knowledge base as our program evolves
This is NOT a software engineering role. The infrastructure is built. You're operating it - editing
JSON, writing Markdown, running CLI scripts, reading test reports.
What You'll Work With
- JSON test files (you'll write and edit these daily)
- Markdown knowledge base documents
- Terminal commands (copy-paste and run scripts)
- Git (commit, push, basic branching)
- VS Code or similar editor
Requirements
- Native-level English fluency (non-negotiable). You'll be writing realistic SMS conversations
between parents and our school. The language has to sound like a real person texting, not a
corporate chatbot. You'll also be writing precise pass/fail evaluation criteria.
- Comfortable editing JSON and Markdown in an IDE
- Can run commands in a terminal without hand-holding
- Extreme attention to detail
- Ability to learn a complex domain quickly (education, state government programs, etc)
Nice-to-Haves
- Experience writing test cases or QA documentation
- Experience with chatbot QA, conversational AI testing, or LLM evaluation
Hours & Ramp-Up
- 30 hrs/week to start, ramping up as needed. US time zones required.
- The first 1-2 weeks will be focused on learning our domain - how our school works, how the
state voucher program works, compliance rules, etc. We have extensive internal documentation.