Entry Level Knowledge Base Content Jobs Near Me

Job Description and Requirements

Data Migration Execution

• Lead end-to-end data migration projects for new FOIA customers and government agencies, ensuring data is migrated intoRelativityOneaccurately, securely, and efficiently.

• Develop and execute migration plans - including data mapping, validation, transformation logic, and cutover strategies - tailored to agency-specific requirements.

• Serve as the primary technical point of contact for FOIA agency customers across the migration lifecycle, from pre-migration planning through post-migration validation.

• Troubleshoot and resolve migration issues, data anomalies, and integration challenges in collaboration with engineering.

Technical Implementation Leadership

• Serve as the technical subject matter expert andproduct backlogdriver for the Data Migration Utility.Maintain a near-term view of utility enhancement needs, balancing immediate customer delivery against longer-term platform scalability and communicating tradeoffs to engineering and product leadership.

• Write user stories, acceptance criteria, and functional specifications; test andvalidatenew utility features, providing structured feedback and driving iteration.

• Document tool capabilities, configurations, and migration best practices.

Government & FOIA Customer Enablement

• Apply deep knowledge of FOIA regulations, agency data management workflows, and public records requirements to deliver appropriately tailored migration guidance.

• Partner with the broader TAM and Customer Success teamsto introducenew FOIA agency customers,establishingrepeatable migration playbooks and success criteria.

• Serve as a subject matter expert on government data handling, including data sensitivity classifications, records retention policies, and agency-specific compliance considerations.

• Represent the voice of government agency customers internally, translating their operational realities into actionable product feedback.

Documentation & Continuous Improvement

• Create andmaintaintechnical documentation, migration runbooks, and knowledge base content that support consistent, scalable migration delivery.

• Identifyand report product defects, tool gaps, and process inefficiencies discovered during engagements.Continuously refine migration methodologies to improve accuracy, efficiency, and customer experience.

FedRAMP & Government Data Security Context

• All FOIA customer data handled in this role isclassifiedDT1 (Data Type 1), the highest sensitivity tier under Relativity's FedRAMP authorization. Direct access to DT1 data requires Public Trust clearance - a prerequisite for the role.

• The role requires working within pre-approved toolsets and Azure-native capabilities.

Minimum Qualifications

• Bachelor's degree in computer science, Information Technology, Information Management, or a related field - or equivalent practical experience.

• Proven experience working directly with government agencies, public-sector organizations, orregulated-industrycustomers in a technical or consulting capacity.

• Demonstrated experience in data migration, data integration, or data engineering, including designing and executing migrations of structured and/or semi-structured data sets.

• Working knowledge of SQL and experience querying and transforming data.Hands-on experience with data formats, transformation tools, and scripting languages relevant to migration work (e.g., Python, PowerShell, JSON, XML, CSV processing).

• Strong written and verbal communication skills, with the ability to translate complex technical concepts for technical and non-technical government stakeholders.

• Experience ina productowner or technical lead capacity - capturing requirements, documenting specifications, and driving iterative delivery engineering.

• Ability to obtain andmaintaina Public Trust designation as a condition of employment. Candidates who currently hold Public Trust or an active federal security clearance (Secret or above) are preferred.

Preferred Qualifications

• Prior experience working with or within federal, state, or local government agencies - particularly in FOIA administration, records management, data governance, or public records compliance.

• Working knowledge of the Freedom of Information Act (5 U.S.C. * 552), including exemptions, agency request workflows, processing timelines, and high-volume request management.

• Familiarity with government data security frameworks including NIST SP 800-53, FedRAMP, FISMA, and CJIS Security Policy.

• Experience handling government-designated sensitive data categories - Controlled Unclassified Information (CUI), PII, Law Enforcement Sensitive (LES), or similar - per applicable handling requirements.

• Experience navigating government procurement, contracting, or Authority to Operate (ATO) processes.

• Experience building or supporting data migration solutions on extensible SaaS or cloud platforms, with exposure to REST APIs, cloud storage services, and modern integration patterns.

• Familiarity with FOIA-specific platforms (e.g.,FOIAXpress, GovQA, Paladin) and how agency FOIA systems structure and export data.

• Familiarity with Relativity orRelativityOne, or Relativity certifications (RCA, Specialist, Expert, or platform-specific credentials).