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Part Time Knowledge Base Content Jobs (NOW HIRING)

We Dream Worlds

Content Director

Berkeley, CA · On-site

... audience base via Facebook, Twitter and Instagram finding interesting and shareable content that ... Please note that this position is not paid and is part time.

USZoom LLC

Freelance/Part-time Content Developer

Montebello, NY · On-site

$128K - $134K/yr

We are looking for a talented Freelance/Part-time Content Developer to join our Marketing team. The ... Knowledge of SEO best practices and experience with keyword research and optimization. * Experience ...

Booz Allen Hamilton, Inc.

Knowledge Manager

Leavenworth, KS · On-site

$86K - $198K/yr

Implement and maintain a content management plan covering creation, organization, transfer, and ... Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible ...

Heirloom

Content Developer

Mount Pleasant, SC · On-site

$117K - $122K/yr

Flexible hours Engagement: PT, FT, Contract; Possible equity. About Heirloom Heirloom helps ... Strong knowledge of SEO best practices and performance-driven content strategy. * Experience ...

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All JobsPart Time Knowledge Base Content Jobs

Part Time Knowledge Base Content information

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$29.5K

$116.6K

$129K

How much do part time knowledge base content jobs pay per year?

As of Jun 25, 2026, the average yearly pay for part time knowledge base content in the United States is $116,615.00, according to ZipRecruiter salary data. Most workers in this role earn between $123,000.00 and $128,000.00 per year, depending on experience, location, and employer.

What is the difference between Part Time Knowledge Base Content vs Part Time Technical Writer?

AspectPart Time Knowledge Base ContentPart Time Technical Writer
CredentialsBasic writing skills, familiarity with company productsWriting certifications, technical background often preferred
Work EnvironmentRemote or on-site, focused on creating and updating knowledge articlesRemote or on-site, involves detailed technical documentation
Employer & Industry UsageUsed across tech, customer support, and SaaS companiesCommon in tech, software, and engineering firms
Search & Comparison IntentLooking for roles creating user guides, FAQs, help articlesSearching for roles writing technical manuals, API docs

Part Time Knowledge Base Content roles focus on creating accessible help articles and FAQs, often requiring basic writing skills. Part Time Technical Writers typically handle detailed technical documentation and may need specialized certifications. Both roles are common in tech industries but differ in complexity and scope.

More about Part Time Knowledge Base Content jobs
What are the most commonly searched types of Knowledge Base Content jobs? The most popular types of Knowledge Base Content jobs are:
What job categories do people searching Part Time Knowledge Base Content jobs look for? The top searched job categories for Part Time Knowledge Base Content jobs are:
Part Time Knowledge Base Content jobs near you
Infographic showing various Part Time Knowledge Base Content job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 79% Full Time, 19% Part Time, and 1% Contract. Highlights an 73% Physical, 3% Hybrid, and 24% Remote job distribution, with an average salary of $116,615 per year, or $56.1 per hour.
Accounting Software Support Analyst (Duluth)

Accounting Software Support Analyst (Duluth)

CINC Systems

Duluth, GA • On-site, Remote

Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

Job description

Accounting Software Support Analyst
Accounting Software Support Analyst
Location: Hybrid (Georgia, USA) or Remote for Non-Local Candidates
POSITION OVERVIEW
The Accounting Software Support Analyst provides front-line technical support to CINC Systems clients, with a focus on accounting functionality, banking and payment workflows, and financial operations within the Cephai platform. This role diagnoses and resolves software issues, responds to customer inquiries, and documents cases in accordance with internal standards. The Accounting Software Support Analyst reports to the Support Supervisor or Manager and works cross-functionally with Product, Engineering, Training, and Implementation teams.
ABOUT CINC SYSTEMS
CINC Systems is the largest provider of accounting and management software in the community association management industry and the innovator behind accounting and banking integration. Founded in 2005 as the industry's first SaaS offering, CINC now employs nearly 400 people and serves more than 1,000 management companies across 55,000+ associations, supporting more than 6 million doors.
In January 2024, Hg Capital made a significant investment in CINC to accelerate the company's growth trajectory and drive rapid product development.
At CINC, innovation drives our growth and our people sustain it. We are proud of our humble, accountable, and team-oriented culture—and we are committed to building products and a workplace that create long-term value for our customers and our team.
RESPONSIBILITIES
Customer Support
  • Reproduce customer-reported accounting and payment issues to determine root cause and identify appropriate corrective action.
  • Resolve customer issues that do not require development team intervention, with particular depth in accounts payable, accounts receivable, bank reconciliation, and financial reporting workflows.
  • Provide accurate, professional responses to customers via email and phone, including step-by-step guidance on system features and workflows.
  • Document and route product modification and defect correction requests to the appropriate internal team and communicate status updates back to the customer.
AI-Assisted Workflows
  • Use enterprise AI tools—including Claude (Anthropic)—to research issues, draft and refine customer communications, and surface relevant knowledge base content.
  • Work within CINC's AI-powered support ecosystem, including Support Assist (CINC's AI Support Agent), to support faster and more consistent case resolution.
  • Apply AI-assisted workflows to triage, prioritize, and document cases.
  • Provide structured feedback on AI tool performance to support continuous improvement of prompts, outputs, and team-wide usage.
Documentation and Training
  • Create and maintain internal and customer-facing documentation for frequently asked questions and common issue resolution.
  • Author knowledge base articles for both internal and external audiences, ensuring content is accurate, clearly written, and structured for self-service use.
  • Train customers and internal staff on accounting system functionality and best practices.
  • Assist the Training and Implementation teams as needed.
REQUIREMENTS
Education
  • High School Diploma or equivalent required.
  • Associate's or Bachelor's degree in Accounting, Finance, or a related field preferred.
Experience
  • 2+ years of software support experience, preferably in a SaaS or accounting software environment.
  • Solid understanding of core accounting principles, including GAAP, accounts payable, accounts receivable, accrual and cash basis accounting, bank reconciliation, and financial reporting.
  • Familiarity with banking terminology and payment processes, including ACH, EFT, and lockbox workflows.
  • Experience working within a CRM or support ticketing system; Intercom experience preferred.
  • Familiarity with the community association management industry is a plus.
Technical Skills
  • Proficiency with Microsoft Office Suite.
  • Working knowledge of customer support and communication platforms, including Intercom.
  • Demonstrated ability to use enterprise AI tools—including large language models such as Claude and AI chatbot interfaces—as part of day-to-day work.
  • Ability to construct effective prompts, evaluate AI-generated outputs, and apply them accurately in customer-facing contexts.
CORE COMPETENCIES
  • Effective written and verbal communication skills, including the ability to explain financial concepts clearly to non-accounting audiences.
  • Detail-oriented, organized, and able to manage multiple priorities simultaneously.
  • Strong analytical thinking with the ability to break down complex accounting and system issues and identify root causes.
  • Self-directed with the ability to manage workload with minimal supervision.
  • Comfortable working in a fast-paced environment with evolving tools, processes, and AI-powered workflows.
WHY CINC
CINC is at an inflection point. We are transforming an industry-leading product company into an AI-Native services organization — and the Systems Administrator role is central to making that possible. You will not be maintaining the status quo. You will be architecting the operational infrastructure that powers the next chapter of CINC's growth. If you are someone who gets energy from untangling complexity, building things that scale, and working alongside sharp people who are serious about winning, this is your seat.

Benefits:

  • Great working environment
  • Work/life balance
  • Medical
  • Dental
  • Vision
  • Life Insurance
  • Short-term & Long-term disability insurance
  • Flexible Spending Plan (childcare & healthcare)
  • 401K (matching available)
  • 136 hours of paid time off per year<

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