ZipRecruiter

Log In

1

Knowledge Base Content Jobs (NOW HIRING)

City of New York

Knowledge Base Content Strategist

NY · On-site

$70K - $80K/yr

Company Description The NYCHA Call Center is seeking a Knowledge Base Content Strategist to own and elevate the content experience that powers service for New York City public housing residents. This ...

TTEC

Global Knowledge Base Content Specialist III Apply now At Percepta, the Global Knowledge Base Content Specialist III is responsible for the training and certification of all content specialists ...

Rivian

Lead Knowledge Content Manager & Writer

Atlanta, GA · On-site

$92K - $137K/yr

As Lead Knowledge Content Manager & Writer, you'll both manage and write content housed in Rivian ... Internally, our Knowledge Base is a rapidly expanding reference tool used by Rivian's customer ...

Rivian

Lead Knowledge Content Manager & Writer

Irvine, CA · On-site

$92K - $137K/yr

As Lead Knowledge Content Manager & Writer, you'll both manage and write content housed in Rivian ... Internally, our Knowledge Base is a rapidly expanding reference tool used by Rivian's customer ...

EchoStar

Knowledge Base Analyst II

Englewood, CO · On-site

$63K - $90K/yr

Write and structure knowledge base content using GPT best practices-including Markdown, key-value pairs, atomic writing, and semantic chunking-to ensure seamless ingestion by AI chatbots * Analyze ...

EchoStar

Knowledge Base Analyst II

Englewood, CO · On-site

$63K - $90K/yr

Write and structure knowledge base content using GPT best practices--including Markdown, key-value pairs, atomic writing, and semantic chunking--to ensure seamless ingestion by AI chatbots * Analyze ...

Checkr

Staff Knowledge Base Specialist

Nashville, TN · On-site

About the team/role As the Staff Knowledge Base Specialist, you will be a senior contributor to the ... You will design content that is clear and actionable for human agents while simultaneously being ...

next page

Showing results 1-20

All JobsKnowledge Base Content Jobs

Knowledge Base Content information

See salary details

$29.5K

$116.6K

$129K

How much do knowledge base content jobs pay per year?

As of Jun 24, 2026, the average yearly pay for knowledge base content in the United States is $116,615.00, according to ZipRecruiter salary data. Most workers in this role earn between $123,000.00 and $128,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Knowledge Base Content position, and why are they important?

To excel in a Knowledge Base Content role, you need strong writing, editing, and research abilities, usually supported by experience in technical documentation or content management. Familiarity with content management systems (CMS), knowledge base software (such as Zendesk or Confluence), and basic HTML is often expected. Attention to detail, organizational skills, and the ability to communicate complex information simply are key soft skills in this position. These skills ensure the creation of accurate, accessible resources that effectively support both internal teams and customers.

What is a Knowledge Base Content job?

A Knowledge Base Content job involves creating, organizing, and maintaining informational resources that help users find answers to common questions. This role typically includes writing and editing articles, FAQs, and troubleshooting guides to improve user experience and reduce customer support inquiries. It requires strong writing skills, technical proficiency, and the ability to structure content for easy navigation. Knowledge Base Content specialists work closely with product, support, and documentation teams to ensure accuracy and relevance.

What jobs pay $10,000 a month without a degree?

High-paying jobs that can reach $10,000 a month without a degree include roles such as sales managers, real estate brokers, and skilled trades like electricians or plumbers, especially with experience and certifications. Freelance work in fields like digital marketing, software development, or consulting can also generate this income, often requiring strong skills and a solid client base. Success in these roles depends on experience, skill level, and sometimes licensing or certification, rather than formal education alone.

What jobs make $1,000,000 a year?

High-level executive roles such as CEOs, CFOs, and other C-suite executives in large corporations can earn $1,000,000 or more annually through salaries, bonuses, and stock options. Additionally, successful entrepreneurs, top-tier investment bankers, and certain professional athletes or entertainers may reach this income level, often requiring extensive experience, skills, and a high-performance environment.

What profession makes $400,000 a year?

In the field of knowledge base content, senior roles such as senior technical writers, content managers, or knowledge management directors can reach or exceed $400,000 annually, especially in large tech companies or specialized industries. These positions typically require extensive experience, advanced skills in information structuring, and often involve leadership responsibilities and strategic planning.

What are some common challenges faced in a Knowledge Base Content role?

A primary challenge in a Knowledge Base Content role is translating complex technical information into clear, concise articles that are easily understood by users of varying expertise. You'll need to regularly collaborate with subject matter experts, support teams, and product managers to keep documentation accurate and up to date. Prioritizing and organizing large volumes of content while maintaining consistency and adhering to style guides can also be demanding. However, overcoming these challenges is rewarding, as it directly improves user experience and empowers others within the organization.

What are examples of knowledge based jobs?

Knowledge-based jobs include roles such as technical writers, data analysts, research scientists, and IT specialists, which require specialized knowledge, critical thinking, and problem-solving skills. These positions often involve working with information, data, or complex concepts and may require relevant certifications or advanced education. They are common in industries like technology, healthcare, finance, and education.
More about Knowledge Base Content jobs
What are the most commonly searched types of Knowledge Base Content jobs? The most popular types of Knowledge Base Content jobs are:
What job categories do people searching Knowledge Base Content jobs look for? The top searched job categories for Knowledge Base Content jobs are:
Knowledge Base Content jobs near you
Knowledge Base Content Strategist

Knowledge Base Content Strategist

City of New York

Queens, NY • On-site

Full-time

Medical, Retirement

Posted 11 days ago

City Of New York rating

7.1

Company rating: 7.1 out of 10

Based on 77 frontline employees who took The Breakroom Quiz

497th of 660 rated public administrative organizations

Job description

Job Description

The NYCHA Call Center is seeking a Knowledge Base Content Strategist to own and elevate the content experience that powers service for New York City public housing residents. This role leads the end-to-end strategy, design, and governance of a centralized knowledge base used daily by 100+ customer service representatives and internal stakeholders.
The selected candidate will transform complex housing policies and procedures into clear, task-oriented, plain-language content that enables faster, more accurate, and more empathetic service. Your work will directly impact service quality, consistency, and the resident experience across every call.
The ideal candidate brings a strong background in content design, usability, and knowledge management systems, with a proven ability to structure information for real-time use in high-volume service environments. You are both strategic and hands-on and able to define content standards while actively writing, editing, and optimizing content based on user needs and performance data.
This role reports directly to the Director and partners closely with operations, policy, and business teams to ensure content is accurate, current, and aligned with service goals.
Examples of typical tasks include but are not limited to the following:
- Oversee knowledge base creation, including strategy, standards, design, development, and maintenance process.
- Write, edit, and publish content for CCC knowledge base, Communication Bulletins and training material based on existing source material for Section 8 and Public housing.
- Work with internal business units and support teams to ensure that content is accurate, consistent, functional, user-friendly, and efficiently maintained.
- Create a plan to evaluate content's effectiveness using reporting and feedback. Plan, coordinate, and implement updates as needed.
- Create, maintain, document, and train on content strategy, standards, and procedures.
Additional Information
1. NYCHA employees applying for promotional, title or level change opportunities must have served a period of one year at current location and in current title and level (if applicable).
2. NYCHA residents are encouraged to apply.
NYCHA provides benefits that include a choice of medical coverage plans, deferred compensation plans and a defined pension benefit plan as a member of the New York City Employees' Retirement System (NYCERS).
Please read this posting carefully to make certain you meet the minimum qualification requirements before applying to this position.
COMMUNITY COORDINATOR - 56058

Qualifications

1. A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
2. High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
3. Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

What City Of New York employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply