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Knowledge Base Content Jobs (NOW HIRING)

DecisionPoint | Cortek

Knowledge Base Manager

Overview DecisionPoint seeks a Knowledge Base Manager to lead documentation, content governance, and knowledge lifecycle management in support of a large federal and DoD-aligned mission environment.

24 Seven Talent

Content Developer

Austin, TX · On-site

$121K - $126K/yr

Experience writing, editing, or maintaining knowledge-base, procedural, technical, or corporate communications content. * Excellent written and verbal communication skills with a strong focus on ...

Pride Global

Content Developer I

Austin, TX · On-site

$20 - $24/hr

Create, edit, update, and maintain internal procedures, knowledge-base content, and process documentation. * Review business and process changes to determine which existing content needs to be ...

New

API, LLC

AI Knowledge Base Coordinator

West Lake Hills, TX · On-site

$17 - $22/hr

You have experience in Knowledge Management, Content Strategy, or Operations. You love creating order out of chaos and building processes that stay fixed. * Non-Technical but Tech-Savvy: You don't ...

Esri

Web Content Coordinator

Redlands, CA · On-site

Edit and maintain technical support knowledge base content, ensuring accuracy, clarity, consistency, and usability * Collaborate with subject matter experts to resolve technical questions and improve ...

Wellpath

Clinical Support Trainer

Waterbury, VT · On-site

The trainer documents support cases, identifies process improvements, and creates knowledge base content for issue resolution. They also respond to user inquiries, ensure the confidentiality of ...

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Knowledge Base Content information

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$29.5K

$116.6K

$129K

How much do knowledge base content jobs pay per year?

As of Sep 15, 2026, the average yearly pay for knowledge base content in the United States is $116,615.00, according to ZipRecruiter salary data. Most workers in this role earn between $123,000.00 and $128,000.00 per year, depending on experience, location, and employer.

What is a knowledge base content?

A Knowledge Base Content job involves creating, organizing, and maintaining informational resources that help users find answers to common questions. This role typically includes writing and editing articles, FAQs, and troubleshooting guides to improve user experience and reduce customer support inquiries. It requires strong writing skills, technical proficiency, and the ability to structure content for easy navigation. Knowledge Base Content specialists work closely with product, support, and documentation teams to ensure accuracy and relevance.

What are some common challenges faced in a knowledge base content role?

A primary challenge in a Knowledge Base Content role is translating complex technical information into clear, concise articles that are easily understood by users of varying expertise. You'll need to regularly collaborate with subject matter experts, support teams, and product managers to keep documentation accurate and up to date. Prioritizing and organizing large volumes of content while maintaining consistency and adhering to style guides can also be demanding. However, overcoming these challenges is rewarding, as it directly improves user experience and empowers others within the organization.

What are the key skills and qualifications needed to thrive in the knowledge base content position, and why are they important?

To excel in a Knowledge Base Content role, you need strong writing, editing, and research abilities, usually supported by experience in technical documentation or content management. Familiarity with content management systems (CMS), knowledge base software (such as Zendesk or Confluence), and basic HTML is often expected. Attention to detail, organizational skills, and the ability to communicate complex information simply are key soft skills in this position. These skills ensure the creation of accurate, accessible resources that effectively support both internal teams and customers.

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What are the most commonly searched types of Knowledge Base Content jobs?

The most popular types of Knowledge Base Content jobs are:

What job categories do people searching Knowledge Base Content jobs look for?

The top searched job categories for Knowledge Base Content jobs are:

Knowledge Base Content jobs near you
Infographic showing various Knowledge Base Content job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 79% Full Time, 18% Part Time, and 2% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $116,615 per year, or $56.1 per hour.

Knowledge Base Content Writer (Content Developer)

Austin, TX • On-site

Aquent
Recruiting and Staffing Services • 5 - 10K employees
Learn more about Aquentexternal

$21.73 - $24.14/hr

Temporary

Medical, Dental, Vision, Retirement

Posted 13 days ago

Job description

Placement Type:
Temporary
Salary:
$21.73-24.14 Hourly
W2, weekly pay, benefits, 401k w/ match
Start Date:
ASAP
Join a globally recognized leader dedicated to delivering exceptional customer experiences and fostering an inclusive, innovative work environment. This organization thrives on diverse perspectives, recognizing that every detail contributes to engaging, delighting, and inspiring customers. As a vital partner with Aquent, you will play a pivotal role in shaping the very foundation of their customer support operations, directly impacting the quality and efficiency of their global customer interactions. You won't just be writing; you'll be a critical architect of knowledge, directly contributing to the seamless flow of information that enables world-class customer service, empowering customer care specialists with accurate, clear, and up-to-date information.
About the Role
In this dynamic role, you will be instrumental in empowering customer care specialists, ensuring they have the precise, clear, and current information needed to deliver exceptional support. You will be at the forefront of knowledge management, directly influencing customer satisfaction and supporting the continued growth and success of the business by providing the resources that enable efficient issue resolution. Your expertise will bridge the gap between complex information and actionable insights, making a tangible difference in every customer interaction globally.
What You'll Do
  • Create, update, and maintain comprehensive customer care procedures and content within internal knowledge bases and documentation tools.
  • Collaborate with project teams to assess impacts on existing procedures, identify content gaps, and develop new documentation for upcoming initiatives.
  • Ensure all content is accurate, clear, consistent with style guidelines, and free from duplication or conflicting information.
  • Partner with various stakeholders and learning teams to ensure content is readily available for training and project launch dates.
  • Manage the end-to-end content lifecycle, from writing and editing to publishing, across multiple projects and business update requests simultaneously.
  • Act autonomously to prioritize deliverables in a fast-paced environment, consistently meeting deadlines.
  • Contribute to the development of content for various customer care support tools.

What You'll Bring
Must-Have Qualifications
  • Proven experience in content development or knowledge base writing.
  • Exceptional analytical and problem-solving abilities, with a keen eye for detail.
  • Ability to thrive in a fast-paced, deadline-driven work environment.
  • Superb verbal and written communication skills, ensuring absolute clarity for all recipients.
  • Experience working effectively within a global business environment, engaging with international stakeholders.
  • Highly adept at managing large volumes of information, discerning its relevance, and applying it effectively to projects.
  • Demonstrated ability to navigate and resolve ambiguity by leveraging a self-developed network of cross-functional individuals.
  • Experience collaborating with global and virtual teams.
  • Adaptability to evolving technologies, processes, and environments.
  • Extensive success working with cross-functional leaders.
  • Ability to work efficiently under pressure and manage numerous projects concurrently.
  • Strict adherence to company policy regarding confidential materials.

Nice-to-Have Qualifications
  • Project management experience.
  • Experience in corporate communications.

About Aquent Talent:
Aquent Talent connects the best talent in marketing, creative, and design with the world's biggest brands.
Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits!
Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We're about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.
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Client Description
Our client is a global leader in consumer technology, renowned for redefining the intersection of hardware, software, and services. Known for their uncompromising commitment to world-class design and user experience, they create products that have become essential to daily life. You will be joining a team that values craftsmanship and simplicity, working on high-impact projects that reach hundreds of millions of people worldwide.
Other Requirements
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