Develop process documentation, SOPs, and knowledge base articles * Create customer-facing and internal content optimized for AI-driven systems * Translate complex processes into clear, concise, user ...
New
Develop process documentation, SOPs, and knowledge base articles * Create customer-facing and internal content optimized for AI-driven systems * Translate complex processes into clear, concise, user ...
New
Job Aid & Knowledge Base Content Development * Lead the strategy and prioritization for job aid, standard operating procedure, and knowledge base (KeyKnowledge) content development across Operations.
New
Job Aid & Knowledge Base Content Development * Lead the strategy and prioritization for job aid, standard operating procedure, and knowledge base (KeyKnowledge) content development across Operations.
New
... knowledge base content, including working on task-oriented administration details Propose plans and gain agreement with product owners, knowledge base managers and others Create and maintain a ...
... knowledge base content, including working on task-oriented administration details Propose plans and gain agreement with product owners, knowledge base managers and others Create and maintain a ...
Knowledge Base Analyst II
$63K - $90K/yr
Write and structure knowledge base content using GPT best practices--including Markdown, key-value pairs, atomic writing, and semantic chunking--to ensure seamless ingestion by AI chatbots * Analyze ...
Quick apply
Knowledge Base Analyst II
$63K - $90K/yr
Write and structure knowledge base content using GPT best practices--including Markdown, key-value pairs, atomic writing, and semantic chunking--to ensure seamless ingestion by AI chatbots * Analyze ...
Knowledge Base Analyst II
Englewood, CO · On-site
$63K - $90K/yr
Write and structure knowledge base content using GPT best practices-including Markdown, key-value pairs, atomic writing, and semantic chunking-to ensure seamless ingestion by AI chatbots * Analyze ...
Knowledge Base Analyst II
Englewood, CO · On-site
$63K - $90K/yr
Write and structure knowledge base content using GPT best practices-including Markdown, key-value pairs, atomic writing, and semantic chunking-to ensure seamless ingestion by AI chatbots * Analyze ...
About the team/role As the Staff Knowledge Base Specialist, you will be a senior contributor to the ... You will design content that is clear and actionable for human agents while simultaneously being ...
About the team/role As the Staff Knowledge Base Specialist, you will be a senior contributor to the ... You will design content that is clear and actionable for human agents while simultaneously being ...
About the team/role As the Staff Knowledge Base Specialist, you will be a senior contributor to the ... You will design content that is clear and actionable for human agents while simultaneously being ...
About the team/role As the Staff Knowledge Base Specialist, you will be a senior contributor to the ... You will design content that is clear and actionable for human agents while simultaneously being ...
Lead the research, development, organization, and maintenance of knowledge base content. Supervise Content Research Analysts and assign daily work activities. Review customer escalations and ...
Lead the research, development, organization, and maintenance of knowledge base content. Supervise Content Research Analysts and assign daily work activities. Review customer escalations and ...
Duties: • Lead the research, development, organization, and maintenance of knowledge base content. • Supervise Content Research Analysts and assign daily work activities. • Review customer ...
Duties: • Lead the research, development, organization, and maintenance of knowledge base content. • Supervise Content Research Analysts and assign daily work activities. • Review customer ...
Develop and maintain Service Guides, troubleshooting workflows, and knowledge base content that provide clear, step-by-step, role-specific guidance for our technicians and support teams * Translate ...
Develop and maintain Service Guides, troubleshooting workflows, and knowledge base content that provide clear, step-by-step, role-specific guidance for our technicians and support teams * Translate ...
This is a tactical, execution-focused role requiring deep technical expertise in Confluence to ensure content and functionality transition smoothly. As a Knowledge Base Migration Specialist, you will ...
This is a tactical, execution-focused role requiring deep technical expertise in Confluence to ensure content and functionality transition smoothly. As a Knowledge Base Migration Specialist, you will ...
Duties: · Lead the research, development, organization, and maintenance of knowledge base content. · Supervise Content Research Analysts and assign daily work activities. · Review customer ...
Quick apply
Duties: · Lead the research, development, organization, and maintenance of knowledge base content. · Supervise Content Research Analysts and assign daily work activities. · Review customer ...
... knowledge base content, customer email campaigns and support documentation Develop video and webinar content, presentation ensuring all materials meet stringent industry standards Qualifications:
... knowledge base content, customer email campaigns and support documentation Develop video and webinar content, presentation ensuring all materials meet stringent industry standards Qualifications:
... knowledge base content, customer email campaigns and support documentation Develop video and webinar content, presentation ensuring all materials meet stringent industry standards Qualifications:
Quick apply
... knowledge base content, customer email campaigns and support documentation Develop video and webinar content, presentation ensuring all materials meet stringent industry standards Qualifications:
Structure knowledge base content for dual use: internal engineer reference and future AI chatbot consumption * Conduct regular reviews of KB articles for accuracy, relevance, and completeness
Structure knowledge base content for dual use: internal engineer reference and future AI chatbot consumption * Conduct regular reviews of KB articles for accuracy, relevance, and completeness
Summary: We're seeking a Knowledge Base Migration Specialist to support the hands-on migration of ... Execute migration tasks from current platform to Confluence Cloud or SharePoint, ensuring content ...
Summary: We're seeking a Knowledge Base Migration Specialist to support the hands-on migration of ... Execute migration tasks from current platform to Confluence Cloud or SharePoint, ensuring content ...
Structure knowledge base content for dual use: internal engineer reference and future AI chatbot consumption * Conduct regular reviews of KB articles for accuracy, relevance, and completeness
Structure knowledge base content for dual use: internal engineer reference and future AI chatbot consumption * Conduct regular reviews of KB articles for accuracy, relevance, and completeness
Technical Writer I
Irvine, CA · On-site
Maintain and improve Knowledge Base content to ensure information is accurate, consistent, easy to find, and aligned with product changes. * Test and verify the AI chatbot feature to help ensure it ...
Technical Writer I
Irvine, CA · On-site
Maintain and improve Knowledge Base content to ensure information is accurate, consistent, easy to find, and aligned with product changes. * Test and verify the AI chatbot feature to help ensure it ...
Technical Writer I
Irvine, CA · On-site
Responsibilities : • Create and maintain internal and external documentation for multiple audiences, including user guides, Knowledge Base articles, release notes, troubleshooting content, and ...
Technical Writer I
Irvine, CA · On-site
Responsibilities : • Create and maintain internal and external documentation for multiple audiences, including user guides, Knowledge Base articles, release notes, troubleshooting content, and ...
AI Knowledge Base Coordinator
West Lake Hills, TX · On-site
$17 - $22/hr
You have experience in Knowledge Management, Content Strategy, or Operations. You love creating order out of chaos and building processes that stay fixed. * Non-Technical but Tech-Savvy: You don't ...
AI Knowledge Base Coordinator
West Lake Hills, TX · On-site
$17 - $22/hr
You have experience in Knowledge Management, Content Strategy, or Operations. You love creating order out of chaos and building processes that stay fixed. * Non-Technical but Tech-Savvy: You don't ...
Knowledge Base Content information
See salary details
$29.5K - $38.5K
2% of jobs
$38.5K - $47.6K
1% of jobs
$47.6K - $56.6K
1% of jobs
$56.6K - $65.7K
2% of jobs
$65.7K - $74.7K
2% of jobs
$74.7K - $83.8K
2% of jobs
$83.8K - $92.8K
1% of jobs
$92.8K - $101.9K
1% of jobs
$101.9K - $110.9K
1% of jobs
$110.9K - $120K
1% of jobs
$121K is the 25th percentile. Wages below this are outliers.
$120K - $129K
85% of jobs
$29.5K
$116.6K
$129K
How much do knowledge base content jobs pay per year?
As of Jul 15, 2026, the average yearly pay for knowledge base content in the United States is $116,615.00, according to ZipRecruiter salary data. Most workers in this role earn between $123,000.00 and $128,000.00 per year, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive in the Knowledge Base Content position, and why are they important?
To excel in a Knowledge Base Content role, you need strong writing, editing, and research abilities, usually supported by experience in technical documentation or content management. Familiarity with content management systems (CMS), knowledge base software (such as Zendesk or Confluence), and basic HTML is often expected. Attention to detail, organizational skills, and the ability to communicate complex information simply are key soft skills in this position. These skills ensure the creation of accurate, accessible resources that effectively support both internal teams and customers.
What is a Knowledge Base Content job?
A Knowledge Base Content job involves creating, organizing, and maintaining informational resources that help users find answers to common questions. This role typically includes writing and editing articles, FAQs, and troubleshooting guides to improve user experience and reduce customer support inquiries. It requires strong writing skills, technical proficiency, and the ability to structure content for easy navigation. Knowledge Base Content specialists work closely with product, support, and documentation teams to ensure accuracy and relevance.
What are some common challenges faced in a Knowledge Base Content role?
A primary challenge in a Knowledge Base Content role is translating complex technical information into clear, concise articles that are easily understood by users of varying expertise. You'll need to regularly collaborate with subject matter experts, support teams, and product managers to keep documentation accurate and up to date. Prioritizing and organizing large volumes of content while maintaining consistency and adhering to style guides can also be demanding. However, overcoming these challenges is rewarding, as it directly improves user experience and empowers others within the organization.
More about Knowledge Base Content jobs
What are the most commonly searched types of Knowledge Base Content jobs? The most popular types of Knowledge Base Content jobs are:
What job categories do people searching Knowledge Base Content jobs look for? The top searched job categories for Knowledge Base Content jobs are:
Documentation & AI Content Specialist
Auburn Hills, MI • On-site
Other
Posted 6 days ago
New
Job description
Overview
We are seeking a skilled Documentation & AI Content Specialist to support AI implementation initiatives within Salesforce. This role focuses on creating clear, user-friendly, and AI-ready content that enables both employees and AI-powered tools to deliver seamless experiences.
- Duration: 2-Year Contract (potential for full-time conversion, not guaranteed)
- Work Model: Onsite
- Interview Process: Virtual
- Experience: 3–5 years
- Education: Bachelor’s Degree preferred (required for full-time conversion)
- Industry Background: Open
Responsibilities
- Support AI implementation initiatives within Salesforce environments
- Develop process documentation, SOPs, and knowledge base articles
- Create customer-facing and internal content optimized for AI-driven systems
- Translate complex processes into clear, concise, user-friendly documentation
- Build decision trees and workflow diagrams to support AI chatbot interactions
- Collaborate with a team of process developers on AI-focused projects
- Design content that improves usability for both human users and AI solutions
Required Qualifications
- 3–5 years of experience in instructional design or technical writing
- Strong expertise in process documentation and SOP creation
- Experience developing knowledge base content
- Familiarity with AI-powered tools, chatbots, or AI-driven platforms
- Working knowledge of Salesforce
- Ability to create decision trees and workflow documentation
- Proven ability to simplify complex processes into easy-to-understand content
- Proficiency with:
- Salesforce
- Microsoft Visio
- AI chatbot or knowledge management platforms
- Portfolio required demonstrating:
- Process documentation
- SOPs
- Knowledge base articles
- Instructional design samples
- Clear, user-friendly content examples
Preferred Qualifications
- Experience with AI-driven knowledge management systems
- Exposure to Salesforce AI implementation initiatives
- Proficiency in Microsoft Visio
- Experience creating customer-facing AI content
- Chatbot content development experience