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Knowledge Base Content Jobs (NOW HIRING)

Akima

Content/Knowledge Analyst

Alexandria, VA · On-site

$80K - $82K/yr

... base. * Working closely with subject matter experts, the analyst captures institutional knowledge and transforms it into actionable content that supports service desk operations and self-service ...

NSS

Knowledge Manager

Arlington, VA · On-site

... knowledge base. * Create, maintain documents to ensure the data is accurate and easily retrievable contributing to the effective content organization and retrieval processes within a SharePoint ...

NSS

Knowledge Manager

Arlington, VA · On-site

... knowledge base. * Create, maintain documents to ensure the data is accurate and easily retrievable contributing to the effective content organization and retrieval processes within a SharePoint ...

Worldly

Knowledge Manager

Concord, CA · Remote

$70K - $80K/yr

Optimizing Worldly AI Assistance capabilities by owning the creation, editing, and management of all knowledge base articles. * Leverage AI tools (e.g., Claude, ChatGPT) to scale content creation and ...

Worldly

Knowledge Manager

$70K - $80K/yr

Optimizing Worldly AI Assistance capabilities by owning the creation, editing, and management of all knowledge base articles. * Leverage AI tools (e.g., Claude, ChatGPT) to scale content creation and ...

Redolent, Inc

Technical Writer

Dallas, TX · Remote

Primary Responsibilities Write and edit end-user and internal-user knowledge base content describing Walmart Business Services and troubleshooting processes. Collaborate with Walmart Business ...

Playbook

Technical Writer

Hoboken, NJ

Writing, publishing, and maintaining high-quality content within the support knowledge base including internal and public facing articles. * Communicate complex technical details to audiences of ...

Playbook

Technical Writer

Hoboken, NJ

Writing, publishing, and maintaining high-quality content within the support knowledge base including internal and public facing articles. * Communicate complex technical details to audiences of ...

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Knowledge Base Content information

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$29.5K

$116.6K

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How much do knowledge base content jobs pay per year?

As of Jun 5, 2026, the average yearly pay for knowledge base content in the United States is $116,615.00, according to ZipRecruiter salary data. Most workers in this role earn between $123,000.00 and $128,000.00 per year, depending on experience, location, and employer.

What is a Knowledge Base Content job?

A Knowledge Base Content job involves creating, organizing, and maintaining informational resources that help users find answers to common questions. This role typically includes writing and editing articles, FAQs, and troubleshooting guides to improve user experience and reduce customer support inquiries. It requires strong writing skills, technical proficiency, and the ability to structure content for easy navigation. Knowledge Base Content specialists work closely with product, support, and documentation teams to ensure accuracy and relevance.

What are the key skills and qualifications needed to thrive in the Knowledge Base Content position, and why are they important?

To excel in a Knowledge Base Content role, you need strong writing, editing, and research abilities, usually supported by experience in technical documentation or content management. Familiarity with content management systems (CMS), knowledge base software (such as Zendesk or Confluence), and basic HTML is often expected. Attention to detail, organizational skills, and the ability to communicate complex information simply are key soft skills in this position. These skills ensure the creation of accurate, accessible resources that effectively support both internal teams and customers.

What are some common challenges faced in a Knowledge Base Content role?

A primary challenge in a Knowledge Base Content role is translating complex technical information into clear, concise articles that are easily understood by users of varying expertise. You'll need to regularly collaborate with subject matter experts, support teams, and product managers to keep documentation accurate and up to date. Prioritizing and organizing large volumes of content while maintaining consistency and adhering to style guides can also be demanding. However, overcoming these challenges is rewarding, as it directly improves user experience and empowers others within the organization.
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What are the most commonly searched types of Knowledge Base Content jobs? The most popular types of Knowledge Base Content jobs are:
What job categories do people searching Knowledge Base Content jobs look for? The top searched job categories for Knowledge Base Content jobs are:
Knowledge Base Content jobs near you
Infographic showing various Knowledge Base Content job openings in the United States as of May 2026, with employment types broken down into 48% Full Time, 33% Part Time, 4% Temporary, 11% Contract, and 4% Nights. Highlights an 73% Physical, 3% Hybrid, and 24% Remote job distribution, with an average salary of $116,615 per year, or $56.1 per hour.
Content/Knowledge Analyst

Content/Knowledge Analyst

Akima

Alexandria, VA • On-site

$80K - $82K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Akima rating

7.6

Company rating: 7.6 out of 10

Based on 33 frontline employees who took The Breakroom Quiz

208th of 351 rated engineering

Job description

SUVI Global Services is looking for a Content/Knowledge Analyst to support IT across all DoD OIG networks.
Responsibilities

  • Managing enterprise knowledge management practices to ensure consistent, high-quality information sharing across IT services.
  • Responsible for curating, maintaining, and publishing accurate and accessible technical and procedural content in the enterprise knowledge base.
  • Working closely with subject matter experts, the analyst captures institutional knowledge and transforms it into actionable content that supports service desk operations and self-service initiatives.
  • Responsible for upholding governance standards, monitor content effectiveness, and continuously improving knowledge assets to align with ITIL-based service delivery and operational excellence.
Qualifications
  • Active Secret security clearance.
  • Bachelor's degree from an accredited university in Knowledge Business Administration, Management, Communications, IT, Information Management/Science, or related field.
  • Minimum 2-4 years of experience in IT field; demonstrable technical writing experience
  • Active IAT Level II certification or equivalent.
Desired Qualifications:
  • Preferred degree in Information Technology.

Job ID
2026-23425
Work Type
On-Site
Pay Range
$80,000 - $82,000
Benefits
Regular - The company offers a comprehensive benefits program, including medical, dental, vision, life insurance, 401(k) and a range of other voluntary benefits. Paid Time Off (PTO) is offered to regular full-time and part-time employees.
Company Description
Work Where it Matters
Suvi, an Akima company, is not just another federal mission services contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.
At Suvi, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.
For our shareholders, Suvi provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.
For our government customers, Suvi delivers subject matter experts, an agile management approach, and innovative technologies that accomplish customers' missions safely, securely, and efficiently.
As a Suvi employee, you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.

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About Akima

Sourced by ZipRecruiter

As an Alaska Native Corporation headquartered in Herndon, Virginia, Akima is dedicated to delivering superior outcomes for our customers’ missions while simultaneously creating a long-lived asset for our Iñupiat shareholders. Akima maintains a portfolio of small businesses, 8(a) companies, and operating companies that deliver simplified and accelerated access to the products and services agencies need to ensure mission success.

Industry

Specialty trade contractors

Company size

5,001 - 10,000 Employees

Headquarters location

Herndon, VA, US

Year founded

1995

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