The NYCHA Call Center is seeking a Knowledge Base Content Strategist to own and elevate the content experience that powers service for New York City public housing residents. This role leads the end ...
The NYCHA Call Center is seeking a Knowledge Base Content Strategist to own and elevate the content experience that powers service for New York City public housing residents. This role leads the end ...
The NYCHA Call Center is seeking a Knowledge Base Content Strategist to own and elevate the content experience that powers service for New York City public housing residents. This role leads the end ...
The NYCHA Call Center is seeking a Knowledge Base Content Strategist to own and elevate the content experience that powers service for New York City public housing residents. This role leads the end ...
This role builds and maintains Standard Operating Procedures, job aids, and knowledge-base content; owns the LMS and documentation lifecycle; and ensures every operational team has current, role ...
This role builds and maintains Standard Operating Procedures, job aids, and knowledge-base content; owns the LMS and documentation lifecycle; and ensures every operational team has current, role ...
This role builds and maintains Standard Operating Procedures, job aids, and knowledge-base content; owns the LMS and documentation lifecycle; and ensures every operational team has current, role ...
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This role builds and maintains Standard Operating Procedures, job aids, and knowledge-base content; owns the LMS and documentation lifecycle; and ensures every operational team has current, role ...
... knowledge base content, including working on task-oriented administration details Propose plans and gain agreement with product owners, knowledge base managers and others Create and maintain a ...
... knowledge base content, including working on task-oriented administration details Propose plans and gain agreement with product owners, knowledge base managers and others Create and maintain a ...
Knowledge Base Coordinator
Queens, NY · On-site
$55K - $75K/yr
Director, Information Systems Summary The Knowledge Base Coordinator is responsible for managing ... Work with Training Department to assist with delivering content for instructional materials ...
Knowledge Base Coordinator
Queens, NY · On-site
$55K - $75K/yr
Director, Information Systems Summary The Knowledge Base Coordinator is responsible for managing ... Work with Training Department to assist with delivering content for instructional materials ...
Director, Information Systems Summary The Knowledge Base Coordinator is responsible for managing ... Work with Training Department to assist with delivering content for instructional materials ...
Director, Information Systems Summary The Knowledge Base Coordinator is responsible for managing ... Work with Training Department to assist with delivering content for instructional materials ...
This role builds and maintains Standard Operating Procedures, job aids, and knowledge-base content; owns the LMS and documentation lifecycle; and ensures every operational team has current, role ...
This role builds and maintains Standard Operating Procedures, job aids, and knowledge-base content; owns the LMS and documentation lifecycle; and ensures every operational team has current, role ...
Director, Information Systems Summary The Knowledge Base Coordinator is responsible for managing ... Work with Training Department to assist with delivering content for instructional materials ...
Director, Information Systems Summary The Knowledge Base Coordinator is responsible for managing ... Work with Training Department to assist with delivering content for instructional materials ...
Knowledge Base Analyst II
Englewood, CO · On-site
$63K - $90K/yr
Write and structure knowledge base content using GPT best practices-including Markdown, key-value pairs, atomic writing, and semantic chunking-to ensure seamless ingestion by AI chatbots * Analyze ...
Knowledge Base Analyst II
Englewood, CO · On-site
$63K - $90K/yr
Write and structure knowledge base content using GPT best practices-including Markdown, key-value pairs, atomic writing, and semantic chunking-to ensure seamless ingestion by AI chatbots * Analyze ...
Knowledge Base Analyst II
$63K - $90K/yr
Write and structure knowledge base content using GPT best practices--including Markdown, key-value pairs, atomic writing, and semantic chunking--to ensure seamless ingestion by AI chatbots * Analyze ...
Knowledge Base Analyst II
$63K - $90K/yr
Write and structure knowledge base content using GPT best practices--including Markdown, key-value pairs, atomic writing, and semantic chunking--to ensure seamless ingestion by AI chatbots * Analyze ...
Lead the research, development, organization, and maintenance of knowledge base content. Supervise Content Research Analysts and assign daily work activities. Review customer escalations and ...
Lead the research, development, organization, and maintenance of knowledge base content. Supervise Content Research Analysts and assign daily work activities. Review customer escalations and ...
Duties: • Lead the research, development, organization, and maintenance of knowledge base content. • Supervise Content Research Analysts and assign daily work activities. • Review customer ...
Duties: • Lead the research, development, organization, and maintenance of knowledge base content. • Supervise Content Research Analysts and assign daily work activities. • Review customer ...
About the team/role As the Staff Knowledge Base Specialist, you will be a senior contributor to the ... You will design content that is clear and actionable for human agents while simultaneously being ...
About the team/role As the Staff Knowledge Base Specialist, you will be a senior contributor to the ... You will design content that is clear and actionable for human agents while simultaneously being ...
About the team/role As the Staff Knowledge Base Specialist, you will be a senior contributor to the ... You will design content that is clear and actionable for human agents while simultaneously being ...
About the team/role As the Staff Knowledge Base Specialist, you will be a senior contributor to the ... You will design content that is clear and actionable for human agents while simultaneously being ...
Duties: · Lead the research, development, organization, and maintenance of knowledge base content. · Supervise Content Research Analysts and assign daily work activities. · Review customer ...
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Duties: · Lead the research, development, organization, and maintenance of knowledge base content. · Supervise Content Research Analysts and assign daily work activities. · Review customer ...
Develop and maintain Service Guides, troubleshooting workflows, and knowledge base content that provide clear, step-by-step, role-specific guidance for our technicians and support teams * Translate ...
Develop and maintain Service Guides, troubleshooting workflows, and knowledge base content that provide clear, step-by-step, role-specific guidance for our technicians and support teams * Translate ...
... knowledge base content, customer email campaigns and support documentation Develop video and webinar content, presentation ensuring all materials meet stringent industry standards Qualifications:
... knowledge base content, customer email campaigns and support documentation Develop video and webinar content, presentation ensuring all materials meet stringent industry standards Qualifications:
... knowledge base content, customer email campaigns and support documentation Develop video and webinar content, presentation ensuring all materials meet stringent industry standards Qualifications:
Quick apply
... knowledge base content, customer email campaigns and support documentation Develop video and webinar content, presentation ensuring all materials meet stringent industry standards Qualifications:
Structure knowledge base content for dual use: internal engineer reference and future AI chatbot consumption * Conduct regular reviews of KB articles for accuracy, relevance, and completeness
Structure knowledge base content for dual use: internal engineer reference and future AI chatbot consumption * Conduct regular reviews of KB articles for accuracy, relevance, and completeness
Internship Knowledge Base Content information
See salary details
$14.96 is the 25th percentile. Wages below this are outliers.
$13.46 - $15.12
28% of jobs
$15.12 - $16.78
10% of jobs
$16.78 - $18.44
4% of jobs
The median wage is $20.10 / hr.
$18.44 - $20.10
9% of jobs
$20.10 - $21.77
1% of jobs
$21.77 - $23.43
5% of jobs
$23.43 - $25.09
10% of jobs
$26.37 is the 75th percentile. Wages above this are outliers.
$25.09 - $26.75
12% of jobs
$26.75 - $28.41
7% of jobs
$28.41 - $30.07
7% of jobs
$30.07 - $31.73
7% of jobs
$13
$21
$31
How much do internship knowledge base content jobs pay per hour?
As of Jul 6, 2026, the average hourly pay for internship knowledge base content in the United States is $21.75, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $26.92 per hour, depending on experience, location, and employer.
What is the difference between Internship Knowledge Base Content vs Data Analyst?
| Aspect | Internship Knowledge Base Content | Data Analyst |
|---|---|---|
| Required Credentials | Typically pursuing or recent graduate, some familiarity with industry tools | Bachelor's degree in related field, certifications like SQL, Excel, or Tableau often preferred |
| Work Environment | Internship setting, often in office or remote, supervised by team members | Professional office environment, collaborative teams, often full-time |
| Employer & Industry Usage | Used by companies to onboard interns, provide training resources, and document knowledge | Used by organizations for data analysis, reporting, and decision-making processes |
The main difference is that Internship Knowledge Base Content focuses on training and onboarding interns with foundational information, while Data Analysts use detailed data tools and analysis skills to interpret data and support business decisions.
What cities are hiring for Internship Knowledge Base Content jobs? Cities with the most Internship Knowledge Base Content job openings:
What are the most commonly searched types of Knowledge Base Content jobs? The most popular types of Knowledge Base Content jobs are:
What states have the most Internship Knowledge Base Content jobs? States with the most job openings for Internship Knowledge Base Content jobs include:
Full-time
Medical, Retirement
Posted 23 days ago
City Of New York rating
7.3
Based on 78 frontline employees who took The Breakroom Quiz
502nd of 668 rated public administrative organizations
Job description
Job Description
The NYCHA Call Center is seeking a Knowledge Base Content Strategist to own and elevate the content experience that powers service for New York City public housing residents. This role leads the end-to-end strategy, design, and governance of a centralized knowledge base used daily by 100+ customer service representatives and internal stakeholders.
The selected candidate will transform complex housing policies and procedures into clear, task-oriented, plain-language content that enables faster, more accurate, and more empathetic service. Your work will directly impact service quality, consistency, and the resident experience across every call.
The ideal candidate brings a strong background in content design, usability, and knowledge management systems, with a proven ability to structure information for real-time use in high-volume service environments. You are both strategic and hands-on and able to define content standards while actively writing, editing, and optimizing content based on user needs and performance data.
This role reports directly to the Director and partners closely with operations, policy, and business teams to ensure content is accurate, current, and aligned with service goals.
Examples of typical tasks include but are not limited to the following:
- Oversee knowledge base creation, including strategy, standards, design, development, and maintenance process.
- Write, edit, and publish content for CCC knowledge base, Communication Bulletins and training material based on existing source material for Section 8 and Public housing.
- Work with internal business units and support teams to ensure that content is accurate, consistent, functional, user-friendly, and efficiently maintained.
- Create a plan to evaluate content's effectiveness using reporting and feedback. Plan, coordinate, and implement updates as needed.
- Create, maintain, document, and train on content strategy, standards, and procedures.
Additional Information
1. NYCHA employees applying for promotional, title or level change opportunities must have served a period of one year at current location and in current title and level (if applicable).
2. NYCHA residents are encouraged to apply.
NYCHA provides benefits that include a choice of medical coverage plans, deferred compensation plans and a defined pension benefit plan as a member of the New York City Employees' Retirement System (NYCERS).
Please read this posting carefully to make certain you meet the minimum qualification requirements before applying to this position.
COMMUNITY COORDINATOR - 56058
Qualifications
1. A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
2. High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
3. Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.
Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
What City Of New York employees say
Pay
Benefits
Hours and flexibility
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About City of New York
Sourced by ZipRecruiter
Industry
Public administration
Company size
10,000+ Employees
Headquarters location
New York, NY, US
Year founded
1971