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Internship Knowledge Base Content Jobs in Illinois

Ropes & Gray

Senior Practice Technology Analyst

Chicago, IL · On-site

$90K - $120K/yr

Experience developing user-facing documentation, training materials, or knowledge base content. * Basic understanding of data analytics concepts and ability to interpret usage metrics. Compensation ...

Salem Staffing

Be Seen First

IT Help Desk

Elk Grove Village, IL · On-site

$25 - $30/hr

Maintain operational procedures, network documentation, provisioning records, incident reports, ticket history, and knowledge base content. Working with Microsoft based technologies and well as ...

EMPIST

Infrastructure Engineer I

Chicago, IL · On-site

$80 - $100/hr

Contribute to knowledge base content and best practices * Participate in on‑call rotation * Deliver exceptional customer service both onsite and remotely * Communicate clearly with technical and ...

Lund Boats

Web Content Specialist

Mettawa, IL · On-site

The Web Content Specialist ensures CMS throughput, content accuracy, SEO hygiene, and cross ... Contribute to internal knowledge base documentation to support team scalability and onboarding.

Brunswick

Web Content Specialist

Mettawa, IL · On-site

The Web Content Specialist ensures CMS throughput, content accuracy, SEO hygiene, and cross ... Contribute to internal knowledge base documentation to support team scalability and onboarding.

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All JobsKnowledge Base Content JobsInternship Knowledge Base Content JobsInternship Knowledge Base Content Jobs in Illinois

Internship Knowledge Base Content information

What is the difference between Internship Knowledge Base Content vs Data Analyst?

AspectInternship Knowledge Base ContentData Analyst
Required CredentialsTypically pursuing or recent graduate, some familiarity with industry toolsBachelor's degree in related field, certifications like SQL, Excel, or Tableau often preferred
Work EnvironmentInternship setting, often in office or remote, supervised by team membersProfessional office environment, collaborative teams, often full-time
Employer & Industry UsageUsed by companies to onboard interns, provide training resources, and document knowledgeUsed by organizations for data analysis, reporting, and decision-making processes

The main difference is that Internship Knowledge Base Content focuses on training and onboarding interns with foundational information, while Data Analysts use detailed data tools and analysis skills to interpret data and support business decisions.

What are the most commonly searched types of Knowledge Base Content jobs in Illinois?

The most popular types of Knowledge Base Content jobs in Illinois are:

Internship Knowledge Base Content jobs near you

Health & Benefits - Content & Digital Experience Knowledge Manager (Remote)

Inspira Financial

Oak Brook, IL • On-site, Remote

Full-time

Posted 12 days ago

Inspira Financial rating

7.8

Company rating: 7.8 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

Job description

The Content & Digital Experience Knowledge Manager owns the strategy, governance, and day-to-day execution of knowledge content that powers Inspira's digital and agent-assisted customer experience, spanning Intercom Knowledge Hub, NICE CXone Expert, and Guru. This role sets the content taxonomy, style, and governance standards for the organization and, in this phase of the team's build-out, also executes against them directly, drafting and maintaining articles, managing SME and compliance review cycles, and running the knowledge platform sync process. The Knowledge Manager partners closely with the AI Bot Optimization Specialist and Application Lead to ensure content quality, platform integrity, and bot performance are managed as a single, coordinated system, and is expected to hand off day-to-day content execution to a dedicated Content Specialist as volume and complexity grow.
  • Own the knowledge content strategy across Intercom Knowledge Hub, NICE CXone Expert, and Guru, including the content taxonomy, style guide, and article template library.
  • Establish and govern the content lifecycle standard - creation, review, versioning, and retirement, maintaining NICE CXone Expert as the governed source of record when content diverges across platforms.
  • Draft, edit, and publish knowledge base articles directly, ensuring content is accurate, consistent in tone, and aligned to Inspira's standards, while the team is in a single-resource content model.
  • Partner with subject matter experts across Claims, Compliance, Benefits, and IT to source and validate content for new products, policy changes, and regulatory updates.
  • Route content requiring compliance or legal review through the appropriate sign-off workflow prior to publication, maintaining audit-ready documentation.
  • Own the weekly Guru-Intercom Knowledge Hub sync process, confirming updates propagate correctly and escalating integration or platform failures to the Application Lead.
  • Lead the weekly Fin knowledge-gap review in partnership with the Bot Optimization Specialist, prioritizing and actioning flagged content gaps into new articles or article updates.
  • Support content readiness for new product, plan, and policy launches, including open enrollment and regulatory change cycles.
  • Track content performance metrics, including article views and Fin retrieval rates, to identify high-value versus stale content and prioritize the content roadmap.
  • Maintain governance documentation, including publishing standards, SME contacts, review workflows, and taxonomy definitions, ensuring continuity as the function scales.
  • Assess ongoing content volume, complexity, and turnaround time against capacity, and build the business case for a dedicated Content Specialist hire as the workload requires.
  • Support the transition of content execution duties to a future Content Specialist, including onboarding, documentation handoff, and quality oversight once hired.
  • Perform other duties as assigned.

Education & Experience:
  • 5+ years of experience in knowledge management, content strategy, editorial leadership, or customer support content roles, preferably within financial services, healthcare, or benefits administration.
  • Experience owning a knowledge base supporting a contact center, chatbot, or self-service customer support environment strongly preferred.
  • Experience with knowledge base or content management platforms (e.g., Intercom Knowledge Hub, NICE CXone Expert, Guru, Zendesk, Confluence) required.
  • Working knowledge of compliance or regulatory content review processes in financial services or healthcare preferred.
  • Demonstrated experience balancing strategic ownership with hands-on execution in a lean or scaling team environment preferred.
  • Bachelor's degree in Communications, English, Instructional Design, or a related field preferred; equivalent experience considered.

Skills & Abilities:
  • Strong strategic judgment; able to set content standards and taxonomy while remaining effective in hands-on execution.
  • Excellent written communication skills; able to translate complex, technical, or regulatory information into clear, concise, customer-friendly content.
  • Strong attention to detail and content accuracy, particularly for compliance-sensitive material.
  • Organized and process-oriented; able to manage governance responsibilities, multiple content requests, review cycles, and platform syncs simultaneously.
  • Comfortable partnering with subject matter experts, compliance reviewers, and technical teams to gather and validate information.
  • Analytical ability to interpret content performance and bot-retrieval data and translate findings into a prioritized content roadmap.
  • Working familiarity with AI-assisted customer service tools, such as chatbots or virtual agents, and how content quality affects their performance.
  • Able to identify capacity limits and make a clear, data-informed case for additional resourcing as the function scales.
  • Adaptable and collaborative; comfortable operating in a fast-paced, evolving digital CX environment.
  • Demonstrates the highest degree of honesty, integrity, and ethical conduct in all professional activities.

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